Marleen Kertscher - Atlassian Specialist E2E Processes

Q: Where is Marleen based?

Marleen is based in Hamburg, Germany and prefers 100% remote projects.

Q: What languages does Marleen speak?

Marleen speaks the following languages: German (Native), English (Native), Spanish (Advanced), French (Advanced) .

Q: How many years of experience does Marleen have?

Marleen has at least 10 years of experience. During this time, Marleen has worked in at least 16 different roles and for 17 different companies . The average length of individual experience is 1 year and 7 months . Note that Marleen may not have shared all experience and actually has more experience.

Q: What is Marleen's latest experience?

Marleen's most recent position is Atlassian Specialist E2E Processes at Energy, Water and Environment .

Q: What companies has Marleen worked for in recent years?

In recent years, Marleen has worked for Energy, Water and Environment , Internet and Information Technology , Automotive , Systems House , and Dematic Logistics GmbH .

Q: Which industries is Marleen most experienced in?

Marleen is most experienced in industries like Information Technology , Transportation , and Media and Entertainment . Marleen also has some experience in Automotive , Advertising , and Retail .

Q: Which business areas is Marleen most experienced in?

Marleen is most experienced in business areas like Information Technology , Project Management , and Business Intelligence . Marleen also has some experience in Marketing , Strategy , and Operations .

Q: Which industries has Marleen worked in recently?

Marleen has recently worked in industries like Information Technology , Transportation , and Automotive .

Q: Which business areas has Marleen worked in recently?

Marleen has recently worked in business areas like Information Technology , Project Management , and Business Intelligence .

Recommended expert

Hamburg, Germany

Check rate

Experience

Sep 2024 - Jan 2025

5 months

Hamburg, Germany

Atlassian Specialist E2E Processes

Energy, Water and Environment

Atlassian & Business expert
Lead of 1st, 2nd and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation) and development of a collaboration platform to optimize teamwork, data management, reporting, ERP transformation
The client is a sustainability-focused chemical park and offers its employees a full service for the Atlassian product suite. In addition, the adoption of the ERP software by employees, the improvement of data quality and internal exchange or collaboration should be promoted by sharing knowledge and best practices
Process and standards development
Project configuration and creation of technical concepts
Workshops with employees
Development of scalable solutions and processes and their optimization/automation
Coordination with department process owners and management
Process mapping and further development
Data migration and data mining
Lead as Scrum Master
Dashboard for project management with project overview / development of reporting structures

Feb 2024 - Jan 2025

1 year

Hamburg, Germany

Atlassian & Process Expert

Internet and Information Technology

Atlassian & Business expert
Lead of internal 1st, 2nd and 3rd level support, process owner for electronic invoicing, introduction of a user management standard, process mapping, process optimization, introduction of multiple project standards and development of a standard structure for customer and internal IT support (ITSM)
The client in the public sector information technology field offers its customers a full service and E2E solutions for the Atlassian product suite in ITSM. In addition, software adoption by customers should be supported by sharing knowledge and best practices
Process and standards development
Project configuration and creation of technical concepts
Development of scalable solutions and processes and their optimization/automation
Product development in the Atlassian environment
Process mapping and further development
Data migration and data mining
Mapping use cases on boards for project management with project overview / development of reporting structures
Process owner for electronic invoicing
Support in handling personal data and data management strategy

Sep 2023 - Oct 2024

1 year 2 months

Atlassian Consultant

Automotive

Atlassian expert
Lead of 2nd level support for 900 projects, SAFe framework, process mapping, process optimization, release management for products, services and concepts, introduction of a project standard (global user management and documentation) and development of a standard structure according to ASPICE
The client in the automotive IT sector offers its customers a full service for the Atlassian product suite. In addition, software adoption by customers should be supported by sharing knowledge and best practices
Process and standards development
Project configuration and creation of technical concepts
Workshops with employees
Release planning for products (asset governance, global user management, project standards and templates, Atlassian software updates, etc.), documentation, release notes and versioning
Creation of schedules
Definition of the functional scope of updates
Communication with employees after major releases
Development of scalable solutions and processes and their optimization/automation
Coordination with team leads and management
Process mapping and further development
Data migration and data mining
Lead of a team as Scrum Master and function owner
Dashboard for project management with project overview / development of reporting structures
Creation of project plan and prerefined ticket templates

Apr 2023 - Sep 2023

6 months

Atlassian Cloud Migration Expert

Systems House

Atlassian cloud migration expert
Cloud migrations from Atlassian Server for large customer projects, process mapping, process optimization, introduction of a project standard (project plan and documentation in Jira and Confluence) and development of a standard structure for cloud migrations
The client in the information technology field offers its customers a full service for cloud migration. In addition, software adoption by customers should be supported by sharing knowledge and best practices after migration
Development of migration approach and standards
Project configuration
Workshops with employees
Assistance with clean-up and system optimization (pre-migration)
Coordination with team leads and management
Process mapping and further development
Data migration
Dashboard for project management with project overview
Creation of project plan (migration implementation)
Adapting schedules to Atlassian standard, customer standard and service provider standard (phases)
Automation of reporting

Oct 2021 - Apr 2022

7 months

Jira Expert & Scrum Master

Dematic Logistics GmbH

Jira expert
Configuration and process mapping of the Jira software system for large customer projects, process mapping, process optimization, introduction of a project standard in Jira and development of a standard structure
The client in the logistics sector wanted to use Jira more efficiently and optimize the processes and software configuration. In addition, software adoption by employees should be supported by sharing knowledge
Development of the Jira standard
SAP and Power BI interfaces (reporting)
Project and board configuration
Workshops with employees
Workflow definition, configuration and integration
Coordination with team leads
Process mapping and further development
Data migration
Dashboard for project management with project overview
Creation of project plan (software rollout) with project managers and IT departments
Adapting schedules to global standard (phases)
Setup and configuration of issue collectors for site reports

Sep 2020 - Mar 2021

7 months

Jira & Agile Expert

Intermediate Engineering GmbH

Jira expert, Product Owner and IT project manager
Configuration and process mapping with Jira for all business areas, process optimization, process automation, defining work packages, strategic alignment and planning
The media technology company is known for its custom and innovative projects. It involves automating recurring processes and extracting and establishing standards
Jira development and enhancement
Interface management (time tracking software, accounting software, mail servers, etc.)
Workshops with employees
Workflow: definition, configuration and integration
Coordination with management
Process mapping and further development
Setup and configuration of the Jira service desk for customer support and maintenance service requests
Agile coach and Product Owner

Jan 2020 - Aug 2020

8 months

Hamburg, Germany

Business Developer

BLOCKCHANCE GmbH

Business Developer
Planning, development and sales for Germany's largest conference on blockchain technology and artificial intelligence
The event industry client was looking for sponsors for the 2020 conference. The event takes place at the Hamburg Chamber of Commerce
Sponsor acquisition
Building a partner network
Vision and strategy development
Sales software implementation
Agile coach

Aug 2019 - Jul 2021

2 years

Jira & Agile Expert

PAKi Logistics GmbH

Jira expert
Configuration and process mapping of the Jira software system for the ERP 2.0 project turnaround, process mapping, process optimization, and introduction of agile methods (Scrum)
The logistics client tried repeatedly over the last 5 years to switch to a new ERP system (MS Dynamics Navision), and Jira was introduced by project management as supporting software for the new business processes
Supporting the Jira implementation
Configuring projects and boards
Workshops with employees
Workflow: definition, configuration and integration
Coordination with project management
Process mapping and further development
Data migration (tasks)
Project management dashboard for project overview
Creating the project plan (software implementation) with project managers and IT departments
Implementation of software development and test management
Setup and configuration of the Jira service desk within IT

Jul 2019 - Dec 2019

6 months

Agile Expert

Agile Rockstars GmbH

Agile Expert
Workshop development, product development (platform), external projects, workshops and training, agile project management, blockchain workshops, event speaker
The startup supports faster and decentralized decision-making, more transparency, mobile work, networked thinking, breaking down hierarchies, and adapting to changing conditions through workshops and training
Corporate culture analysis and coaching
Presenting the company at events as a speaker (leadership development and training)
Networking
Creating concepts for workshops and training, including future optimization measures
Developing strategic approaches for companies
Planning and conducting workshops at clients
Planning, executing and supporting software implementations for clients
Process optimization and introduction of agile methods and practices (Scrum, Kanban) with supporting software and coaching

Apr 2019 - May 2019

2 months

IT Project Manager

wertfaktor Immobilien GmbH

IT Project Manager
Hardware and software management
The company needed support setting up CRM software and IT infrastructure
Further development of the website backend
Configuration of the CRM system
Connecting additional information sources to the CRM/backend via APIs
Technical setup of new workstations
Cataloging the IT infrastructure
Optimization of the existing IT infrastructure
Calculating project efforts including different options

Jan 2019 - Jun 2023

4 years 6 months

Hamburg, Germany

Board Member

Hanseatic Blockchain Institute e.V.

Board Member (non-profit association) and Advisor
Planning strategic and operational activities, organizing weekly workshops and talks, advisor for blockchain startups
The Hanseatic Blockchain Institute was founded by entrepreneurs from Hamburg who are interested in blockchain technology and want to promote its use for the benefit of humanity. The association supports the spread and reliable application of blockchain technology through education, information, and by encouraging exchange and cooperation
Organizing workshops and talks
Designing new formats
Community building and culture development
Strategic and operational planning
Recruiting members and expanding the network
Implementing the defined roadmap
Further development of the website and social media marketing

Aug 2018 - Mar 2019

8 months

Interim COO

GoForIt Walk&Win

Interim Chief Operating Officer
Operational, technical, and strategic management of a company
The company is a startup in digital marketing with app development and innovative IT solutions
Assessment of the current project status
Analysis of project contents, tasks, and responsibilities, including timeline planning
Steering, monitoring, and documentation of the entire project workflow
Acting as Scrum Master and Product Owner
Structuring and defining work processes
Reviewing and prioritizing project goals with the executives and team leads
ICO management
Implementing and managing project management software
Defining quality standards (test management)
Representing the company at events
Creating tailored proposals for potential business partners
Defining technical product requirements, concepts, and new features

Feb 2018 - Aug 2018

7 months

Agile Project Manager

Brandslisten GmbH

IT Project Manager
Key account management, creating technical concepts, and ensuring implementation and quality – SaaS (Customer Engagement Software)
Supporting the ongoing development and maintenance of the SaaS solution, customer service, and project management
Defining project goals and individual customer requirements (requirements management)
Creating customized project planning, including a roadmap
Technical and advisory support for the client in defining requirements (SSO, core features, etc.)
Budgeting and planning financial and human resources
Leading the development team (Scrum)
Organizing and facilitating SCRUM meetings
Recording work hours, including billing (work logs)
Prioritizing tasks and monitoring sprints
Setting go-live for developments, including roadmap
Quality assurance of the software and customer requirements

Jan 2016 - May 2016

5 months

Executive Assistant

IronCom GmbH

Executive Assistant
Developing the website concept, planning, implementation, and project management
Supporting the website’s further development and maintenance, customer acquisition, and project management for a cyber security solution
Defining requirements
Designing and implementing the website
Budgeting and planning financial and human resources

Nov 2015 - Mar 2016

5 months

Application Developer (PHP)

dna GmbH

PHP application development (internship)
Developing an application for a bank’s finance IT department
Internship with practical experience in application development
Programming the B2B application
OXID shop system
Agile project management

Mar 2015 - Jan 2025

9 years 11 months

Hamburg, Germany

Freelance Atlassian Expert, IT Project Manager and Consultant

Hanseatic Digital Assets GmbH

IT project management and IT consulting (Atlassian, Agile and Adaptive)
Development of project plans and requirements, concept development, strategic and operational project consulting, Atlassian consulting, process development, process optimization, digital transformation, change management, feel-good management, process consulting, Atlassian expert implementation
Consulting, Jira configuration (process automation) with additional consulting services, training and coaching, project management for S/4 HANA enhancement and support
Concept development, planning, implementation, consulting and support
Strategic and operational consulting of management
General IT consulting
Consulting and support for software implementations
Cloud strategy and migrations
Data structures, data collection and analysis
Big data and reporting structures
AI use cases to support everyday work
Requirements management and requirements development
Measures, methods and tools (finding solutions with the appropriate toolkit)
Greenfield projects

Aug 2014 - Feb 2015

7 months

Marketing, Developer and Public Relations

vemono GmbH

PHP application development, marketing & PR (internship)
Development of an application for single-product online shops, drag & drop creation of online shops without programming skills
Internship with hands-on experience in application development
Programming of the B2B application
Own shop system (vemono)
One-product shop promotion

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Transportation, Automotive, Media and Entertainment, Chemical, and Professional Services.

Information Technology

Transportation

Automotive

Media and Entertainment

Chemical

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Business Intelligence, Marketing, Strategy, and Operations.

Information Technology

Project Management

Business Intelligence

Marketing

Strategy

Operations

Summary

In recent years, Marleen has taken on responsible roles in mostly innovative IT projects. Tasks like project planning, requirements management, workshops, budget management, overseeing execution, reporting, team building, agile coaching functions, Scrum Master functions and similar are all familiar to her. Agile leadership is her passion and, due to her experience as a web developer, entrepreneur, founder, DevOps manager and leader, she has both the technical and the operational and strategic know-how to lead companies to greater success. To achieve this, she works with teams to develop a custom solution to work more efficiently with their processes, automate and optimize them, and reach the set goals in a self-organized way. With strong soft skills and her value-oriented and modern Hanseatic style, she promotes the development of a healthy company culture and corporate identity. She has a proven track record of learning new areas of work independently, quickly and flexibly. She handles unforeseen tasks, problems and risks confidently, effectively and sustainably.

Skills

Agile Methods
Prince2 And Itil
Safe And Less
Aspice
Spotify Method
Atlassian Expert (Consulting, Concept, Planning, Implementation, Configuration And Development)
Scrum/Kanban
Scrum Master
Product Owner
Agile Coach
Team Lead
Project Management
Blockchain
Cryptocurrencies
Quality Management
Change Management
Communication (Developer Of The Ipoz Method)
Devops Management
Project Leadership
Software Development
Mobile Applications
Saas
White-Label Solutions
Consulting
Web Development
Product Management
Process Management
Integral Coaching

Tools

Jira/Trello
Confluence
Sap S/4hana
Zapier
Clockify
Miro
Android Studio
Slack/Zulip
G Suite/Outlook
Microsoft Teams
Microsoft Office
Hubspot/Zoho Crm
Postman
Etc.

Technical Knowledge, Methods & Special Skills

Project Management Methods (Scrum, Kanban)
Less, Safe Framework
Prince2
Itil

Applications

Ms Office
Pm Software: Jira, Trello
Crm Software: Hubspot, Zoho
Documentation Software: Confluence
Firebase
Others (Slack, Mattermost, Zapier, Mailchimp, Gsuite, Discord, Teamviewer, Wordpress (Oxygenbuilder), Magento, Oxid, Atlassian Servicedesk, Dropbox, Photoshop, Atom, Pages, Keynote, Numbers)

Languages

German

Native

English

Native

Spanish

Advanced

French

Advanced

Education

SAE Institute

Web development · Hamburg, Germany

Certifications & licenses

Certified Agile Coach

Certified Lego SCRUM Master

ITIL

PRINCE2 (in progress)

Statistics

Experience

Total positions 17

Experience in Information Technology 10.5 y

Avg length 1 y 4 m

Longest experience 9 y 10 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Atlassian Specialist E2E Processes, Atlassian & Process Expert, Atlassian Consultant

Main industries Information Technology, Transportation, Automotive

Main business areas Information Technology, Project Management, Business Intelligence

Qualifications

Certifications earned 4

Profile

Created

March 2025

Last Update

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Marleen based?

Marleen is based in Hamburg, Germany and prefers 100% remote projects.

What languages does Marleen speak?

Marleen speaks the following languages: German (Native), English (Native), Spanish (Advanced), French (Advanced).

How many years of experience does Marleen have?

Marleen has at least 10 years of experience. During this time, Marleen has worked in at least 16 different roles and for 17 different companies. The average length of individual experience is 1 year and 7 months. Note that Marleen may not have shared all experience and actually has more experience.

What roles would Marleen be best suited for?

Based on recent experience, Marleen would be well-suited for roles such as: Atlassian Specialist E2E Processes, Atlassian & Process Expert, Atlassian Consultant.

What is Marleen's latest experience?

Marleen's most recent position is Atlassian Specialist E2E Processes at Energy, Water and Environment.

What companies has Marleen worked for in recent years?

In recent years, Marleen has worked for Energy, Water and Environment, Internet and Information Technology, Automotive, Systems House, and Dematic Logistics GmbH.

Which industries is Marleen most experienced in?

Marleen is most experienced in industries like Information Technology, Transportation, and Media and Entertainment. Marleen also has some experience in Automotive, Advertising, and Retail.

Which business areas is Marleen most experienced in?

Marleen is most experienced in business areas like Information Technology, Project Management, and Business Intelligence. Marleen also has some experience in Marketing, Strategy, and Operations.

Which industries has Marleen worked in recently?

Marleen has recently worked in industries like Information Technology, Transportation, and Automotive.

Which business areas has Marleen worked in recently?

Marleen has recently worked in business areas like Information Technology, Project Management, and Business Intelligence.

What is Marleen's education?

Marleen attended SAE Institute for Web development.

Does Marleen have any certificates?

Marleen has 4 certificates. Among them, these include: Certified Agile Coach, Certified Lego SCRUM Master, and ITIL.

What is the availability of Marleen?

Marleen is immediately available full-time for suitable projects.

What is the rate of Marleen?

Marleen's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.