FRATCH

Recommended expert

Hamburg, Germany

Experience

Jan 2025 - Apr 2025

4 months

Project lead in the discovery phase for integrating Dutch franchisees into the global inventory management system landscape

Douglas Group Technology GmbH & Co. KG

Defining the approach and participants
Conducting requirements workshops
Creating a result presentation and an investment case

Mar 2024 - Jul 2024

5 months

Overall project lead for migrating the Lithuanian webshop to SAP Commerce Cloud

Douglas Group Technology GmbH & Co. KG

Main responsibility for delivering on time, on budget, and with quality
Stakeholder management and reporting to the SteerCo and management board

Feb 2024 - Dec 2024

11 months

Project lead for implementing accessibility guidelines according to the European Accessibility Act

Parfümerie Douglas GmbH

Project planning, workstream setup, and project controlling
Interface management and coordination between involved Scrum teams, UX teams, legal, and business owners
Stakeholder management including SteerCo meetings
Organizing knowledge transfer on accessibility

Jan 2024 - Sep 2024

9 months

IT project management in digital commerce for the B2B sales platform and B2C sales channels

Gebr. Heinemann SE & Co. KG

Further development of the B2B sales platform and international B2C webshops (SAP Commerce Cloud)
Supporting the business PO in requirements management and development planning using Scrum
Managing the external development partner
Coordinating integration tests of digital channels during the transition to S/4HANA

Feb 2022 - Apr 2023

1 year 3 months

Project lead for integrating a mail-order pharmacy into the marketplace

Parfümerie Douglas GmbH

Introducing the purchase-on-invoice payment method in the partner-as-a-seller model
Implementing e-prescription redemption

Oct 2021 - Feb 2022

5 months

Project Manager and Product Owner for the website relaunch of a health service provider

nexum AG

Project and team setup, budget control, roadmap creation
Requirements workshops, writing user stories, backlog maintenance & prioritization

Jul 2021 - Sep 2021

3 months

Project Manager for the relaunch of the D2C online shop for an international cosmetics manufacturer

nexum AG

Managing developers and service providers during the integration of a translation management system
Customer communication, project controlling, month-end closings

Apr 2021 - Present

5 years

Sub-project lead for migrating the international webshops to SAP Commerce Cloud

Douglas Group Technology GmbH & Co. KG

Project management in the streams: product data, CRM, search & navigation, recommendation, ratings & reviews, and dynamic pricing
Close collaboration and coordination with country contacts and their respective Product Owners (managing requirement gathering, contributing to and approving user stories)
Organizing data migration (product data, customer data)

Jul 2020 - Apr 2021

10 months

Product Owner in the development and launch of an in-house PIM system

Parfümerie Douglas GmbH

Defining user stories and acceptance criteria, prioritizing the backlog
Managing implementation using Scrum

Sep 2019 - Dec 2021

2 years 4 months

Project lead and consultant for the multichannel and e-prescription strategy

Kleeblatt Service UG (Kleeblatt Apotheken)

Leading the project to launch an online shop integrating 20+ independent pharmacies
Advising on the operating model and organizational structure
Ongoing support and implementation of optimization measures based on analytics metrics and usability tests

Jan 2015 - Dec 2019

5 years

Senior Project & Process Manager E-Commerce

beeline GmbH

Launched two online shops for accessories brands, including tendering and selecting all systems/providers, defining fulfillment processes, and managing service providers
Further developed & optimized Amazon Marketplace activities by launching sales on the UK marketplace and automating stock management
Brought end-customer logistics in-house and integrated it into the B2B central warehouse

Jan 2011 - Dec 2015

5 years

Team Lead E-Commerce Logistics

Parfümerie Douglas GmbH

Managed all operations-related processes in the Hybris shop system
Optimized operational logistics processes to handle increasing shipment volume from 3,000 to 10,000 per day (implemented service level agreements, introduced daily shipment forecasting, and built a team structure focused on individual processes)
Optimized last-mile services to boost customer satisfaction and conversion rate (added more courier and parcel service providers, introduced delivery on requested dates and same-day delivery)
Internationalization: set up e-commerce logistics for national subsidiaries in Poland, Italy, and Austria
Managed budgeting and cost control to reduce material costs and cut the share of logistics costs by 1 percentage point (of net sales)
Introduced a monthly subscription model (Box-of-Beauty)
Further developed the customer service and 2nd level processes

Jan 2010 - Dec 2011

2 years

Process and Project Management Operations

Parfümerie Douglas GmbH

Managed all operations-related processes in the Hybris shop system
Optimized operational logistics processes to handle increasing shipment volume from 3,000 to 10,000 per day (implemented service level agreements, introduced daily shipment forecasting, and built a team structure focused on individual processes)
Optimized last-mile services to boost customer satisfaction and conversion rate (added more courier and parcel service providers, introduced delivery on requested dates and same-day delivery)
Internationalization: set up e-commerce logistics for national subsidiaries in Poland, Italy, and Austria
Managed budgeting and cost control to reduce material costs and cut the share of logistics costs by 1 percentage point (of net sales)
Introduced a monthly subscription model (Box-of-Beauty)
Further developed the customer service and 2nd level processes

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Cosmetics, Fashion, and Healthcare.

Retail

Cosmetics

Fashion

Healthcare

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Logistics, Supply Chain Management, Operations, Information Technology, and Product Development.

Project Management

Logistics

Supply Chain Management

Operations

Information Technology

Product Development

Summary

From idea to product

15 years of experience in e-commerce and digital product development
Project management using traditional, agile and hybrid methods
Facilitation of ideation and requirements workshops
Implementing requirements using Scrum in the role of product owner
Managing international stakeholders at all management levels

Skills

Portfolio

Project Management

Project Planning And Controlling (Prince2 Certification)
Business Case Creation
Conducting Ideation And Requirements Workshops
Managing Project Teams Of Internal And External Members
Progress Reporting To Management (Incl. C-level)

Product Management

Introducing Digital Products Or Business Models
Gathering/defining Requirements, Creating User Stories & Acceptance Criteria
Backlog Grooming And Prioritization
Facilitating Scrum Meetings

E-commerce

Introducing New Features And Services To Enhance Existing Webshops
Building New Webshops (Operations And Fulfillment Processes, Organizational Structure)
Analyzing Processes And Cost Structures And Defining Possible Optimizations And Cost-saving Opportunities

Tools

Collaboration: Jira / Confluence / Miro / Slack | Teams
Shop Systems: Sap Commerce Cloud | Shopware / Mauve
Others: Pim Systems (Ipim) / Amazon Seller Central | Smartedit

Languages

German

Advanced

Certifications & licenses

PRINCE2 certification

Statistics

Experience

Total positions 13

Experience in Retail 15.5 y

Avg length 1 y 10 m

Longest experience 4 y 11 m

Expertise

Recent roles Project lead in the discovery phase for integrating Dutch franchisees into the global inventory management system landscape, Overall project lead for migrating the Lithuanian webshop to SAP Commerce Cloud, Project lead for implementing accessibility guidelines according to the European Accessibility Act

Main industries Retail, Cosmetics, Fashion

Main business areas Project Management, Logistics, Supply Chain Management

Qualifications

Certifications earned 1

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Agnes based?

Agnes is based in Hamburg, Germany.

What languages does Agnes speak?

Agnes speaks the following languages: German (Advanced).

How many years of experience does Agnes have?

Agnes has at least 16 years of experience. During this time, Agnes has worked in at least 13 different roles and for 6 different companies. The average length of individual experience is 1 year and 3 months. Note that Agnes may not have shared all experience and actually has more experience.

What roles would Agnes be best suited for?

Based on recent experience, Agnes would be well-suited for roles such as: Project lead in the discovery phase for integrating Dutch franchisees into the global inventory management system landscape, Overall project lead for migrating the Lithuanian webshop to SAP Commerce Cloud, Project lead for implementing accessibility guidelines according to the European Accessibility Act.

What is Agnes's latest experience?

Agnes's most recent position is Project lead in the discovery phase for integrating Dutch franchisees into the global inventory management system landscape at Douglas Group Technology GmbH & Co. KG.

What companies has Agnes worked for in recent years?

In recent years, Agnes has worked for Douglas Group Technology GmbH & Co. KG, Parfümerie Douglas GmbH, Gebr. Heinemann SE & Co. KG, nexum AG, and Kleeblatt Service UG (Kleeblatt Apotheken).

Which industries is Agnes most experienced in?

Agnes is most experienced in industries like Retail, Cosmetics, and Fashion. Agnes also has some experience in Healthcare.

Which business areas is Agnes most experienced in?

Agnes is most experienced in business areas like Project Management, Logistics, and Supply Chain Management. Agnes also has some experience in Operations, Information Technology, and Product Development.

Which industries has Agnes worked in recently?

Agnes has recently worked in industries like Cosmetics, Retail, and Healthcare.

Which business areas has Agnes worked in recently?

Agnes has recently worked in business areas like Project Management, Information Technology, and Product Development.

Does Agnes have any certificates?

Agnes has 1 certificate: PRINCE2 certification.

What is the availability of Agnes?

Agnes is immediately available for suitable projects.

What is the rate of Agnes?

Agnes's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Agnes?

To hire Agnes, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

500

250

Market avg: 700-860 €

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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