Alicja Ryczak - Senior Product Owner Mobile + Payment

Q: Where is Alicja based?

Alicja is based in Berlin, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Alicja speak?

Alicja speaks the following languages: German (Native), Polish (Native), English (Advanced), French (Advanced), Indonesian (Elementary) .

Q: How many years of experience does Alicja have?

Alicja has at least 13 years of experience. During this time, Alicja has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 2 years and 1 month . Note that Alicja may not have shared all experience and actually has more experience.

Q: What is Alicja's latest experience?

Alicja's most recent position is Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization at AIDA Cruises .

Q: What companies has Alicja worked for in recent years?

In recent years, Alicja has worked for AIDA Cruises , WHATEVER.WORKS , Sodexo/Pluxee , and Materna Virtual Solution GmbH .

Q: Which industries is Alicja most experienced in?

Alicja is most experienced in industries like Information Technology , Tourism , and Automotive . Alicja also has some experience in Banking and Finance .

Q: Which business areas is Alicja most experienced in?

Alicja is most experienced in business areas like Product Development , Project Management , and Information Technology . Alicja also has some experience in Quality Assurance and Customer Service .

Q: Which industries has Alicja worked in recently?

Alicja has recently worked in industries like Information Technology , Banking and Finance , and Tourism .

Q: Which business areas has Alicja worked in recently?

Alicja has recently worked in business areas like Product Development , Project Management , and Quality Assurance .

Recommended expert

Berlin, Germany

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Experience

Jan 2025 - Aug 2025

8 months

Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization

AIDA Cruises

Analyzed existing digital platforms for accessibility requirements under BFSG and WCAG 2.1 with a consulting firm
Developed a product vision that unites digital accessibility and business goals like conversion optimization
Defined relevant KPIs to measure success for both target areas
Aligned strategy with cross-functional stakeholders, including Legal, BFSG consulting firm, Compliance, UX, Development, and Marketing
Created and maintained a prioritized product backlog focusing on accessible features and conversion-related initiatives
Derived detailed user stories and acceptance criteria based on legal standards (BFSG, WCAG) in close coordination with development teams
Ensured BFSG compliance in digital product development with the help of a BFSG consulting firm
Collaborated closely with UX/UI designers to develop accessible prototypes
Conducted user research and usability tests focusing on users with disabilities
Supported building an accessible design system
Integrated A/B testing to evaluate conversion-related initiatives
Managed the technical implementation of accessible features by the development team
Conducted accessibility tests (e.g., screen reader, keyboard navigation)
Monitored and optimized implemented features based on usage data and feedback
Responsible for rollout/release and conducting user acceptance tests
Designed and led interactive trainings on BFSG, WCAG, and UX accessibility for design teams, dev teams, and POs in collaboration with the consulting firm
Built an internal knowledge platform to embed accessibility principles sustainably
Raised company-wide awareness for inclusive digital products

Apr 2024 - Dec 2024

9 months

Product Owner

WHATEVER.WORKS

End-to-end responsibility for the feature planning process, including prioritization, release planning, and delivery
Applied the Shape Up method for systematic feature definition, requirements analysis, and specification of acceptance criteria (including edge cases & prioritization scenarios)
Created business cases & use cases to evaluate API providers and compatibility analyses with HRIS systems (e.g., SAP SF, Personio)
Conducted customer onboarding sessions, stakeholder workshops, and feedback loops for product validation
Planned, conducted, and analyzed usability tests to evaluate feature acceptance and derive prioritized optimizations
Created internal enablement materials (FAQs, demo videos, product documentation) to train customer support and sales
Led the API integration stream (Personio, SAP SuccessFactors) in a cross-functional team (dev, QA, UI/UX)
Successfully integrated and onboarded two clients (including end-to-end QA and UAT sign-off)
Built technical documentation for interface integration and conducted internal training courses (sales & support)
Localized the platform into two additional languages to scale the customer base
Achieved 100% of all OKRs in the product stream
Delivered the strategic roadmap on time, including critical core features
Won new customers through successfully delivered releases with promised features

Jul 2022 - Mar 2024

1 year 9 months

Product Owner - Pluxee App (iOS/Android/Web)

Sodexo/Pluxee

Conducted a fit-gap analysis to identify differences between old and new solutions for planning development effort, timeline, and budget
Gathered feature and UI/UX requirements for the fit-gap analysis
Conducted usability tests to ensure user needs
Prioritized the backlog
Defined and ran in-app messaging campaigns via Firebase to increase user adoption and awareness for new apps, including rebranding and new features
Represented two countries to prepare new features for SAFe PI planning and request necessary migration features and adjustments
Defined the migration plan and coordinated with stakeholders on migration planning and customer communication
Aligned development and marketing schedules
Handled localization and translations for German/English
Defined and coordinated end-to-end tests for connected backend systems to minimize risks and meet the go-to-market timeline
Prioritized requirements and bugs for app and web releases for quality assurance
Conducted release acceptance tests across all platforms and quality checks
Coordinated and managed test execution, including test documentation and bug management with the QA team
Defined performance metrics and continuously tracked and analyzed KPIs to monitor migration status, app performance, and app ratings
Provided weekly reports to stakeholders, including app downloads, MAU, migration rate, and app penetration
Coordinated end-to-end card issuance (BIN/profile, personalization, quality check, activation) including shipping logistics to delivery
Coordinated card production and personalization including redesign, card profiles, test runs, supply chain, SLA/OTIF
Coordinated the global card processor workshop: card streams DACH (provisioning, lifecycle, limits, disputes) and identified innovation opportunities
Supported Apple Pay and Google Pay enablement: tokenization, provisioning flows, certifications, test cases, and go-lives
Planned and executed E2E tests across core banking, card processor, and mobile app, including acceptance and defect triaging
Managed operational processes for card products
Coordinated fraud monitoring and escalation paths; established chargeback/dispute processes including SLAs and root cause analysis
Coordinated with stakeholders across compliance, fraud/risk, payments, operations, customer service, finance & legal
Specified limits and self-service journeys in an app-first context; created testable user stories with UAC
Delivered on-time migration of three native apps (Android & iOS) into a global app solution for Germany and Austria
Achieved successful migration of 25% of existing customers within the first 3 months and 50% after 5 months
Met all planned release dates, supported by a phased migration plan
Rebranded the global app and web portal, including translations, in parallel with migration

Jan 2017 - Dec 2022

6 years

Product Owner Mobile App - SecurePIM Android

Materna Virtual Solution GmbH

Orchestrated on-time releases and delivered promised features to clients, boosting customer satisfaction and increasing customer lifetime value by 20%
Led two major projects from concept to final release, delivered desired features, and secured a contract with a new client due to timely project delivery
Redesigned the in-app calendar by prioritizing user feedback and modern design trends, resulting in higher customer satisfaction
Improved app performance and stability by implementing new processes and prioritizing technical upgrades, leading to a 40% reduction in bug backlog and a 30% drop in support requests
Managed a cross-functional remote team of 14, communicated the product vision, and motivated the team to meet business goals
Managed releases and created technical documentation every two months
Planned and tracked roadmap objectives in close alignment with sales, product, and support
Prioritized the product backlog based on the roadmap and customer feedback
Led Scrum meetings (sprint reviews, planning meetings, refinements & retros)

Jan 2015 - Dec 2017

3 years

Technical Product Owner - Mobile App (iOS and Android)

Trivago N.V.

Led the Android and iOS development teams
Served as Scrum Master for two teams
Planned, organized, and led refinements
Collaborated with marketing and UI/UX to develop and deliver new features
Planned and executed A/B tests for usability and design
Successfully led a 6-month redesign for RTL languages, boosting usability and user engagement by 15%
Continuous A/B tests with an MVP approach led to a 15% increase in click-through rate and a 10% increase in conversion rate

Jan 2013 - Dec 2015

3 years

Working Student in Product Management

AutoScout24

Improved user experience with effective A/B tests and automated listings that boosted customer satisfaction
Optimized private listings with a guide that increased revenue and platform efficiency with 50% fewer manual processes and reduced drop-off rates by 20% through the UI competency framework

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Tourism, Automotive, and Banking and Finance.

Information Technology

Tourism

Automotive

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Project Management, Information Technology, Quality Assurance, and Customer Service.

Product Development

Project Management

Information Technology

Quality Assurance

Customer Service

Summary

Product Owner with over 12 years of experience managing customer-focused projects in B2B and B2C markets. Building trusted and strong relationships with stakeholders is key to my work. I’m personally committed to developing user-centered solutions that are simple, practical, and foster long-term customer loyalty. This is my passion and what drives me to make an impact in the industry.

Skills

Product Management
Roadmap Planning
Requirement Management
Stakeholder Management
Stakeholder Communication
Prioritization
Product Backlog Management
Acceptance Criteria
User Stories / Epics / Initiatives
Pi Planning
Release Management
Payment Networks / Card Management
Kpi Reporting
A/b Tests
Mock-ups & Prototyping
Technical Documentation
App Store Management
Agile Methods And Management
Jira / Confluence
Google Analytics
Firebase
Localization
Shape Up / Kanban / Agile

Languages

German

Native

Polish

Native

English

Advanced

French

Advanced

Indonesian

Elementary

Education

Business School Potsdam

MA · Communications & Management · Potsdam, Germany

Statistics

Experience

Total positions 6

Experience in Information Technology 9.5 y

Avg length 2 y 5 m

Longest experience 5 y 11 m

Expertise

Recent roles Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization, Product Owner, Product Owner - Pluxee App (iOS/Android/Web)

Main industries Information Technology, Tourism, Automotive

Main business areas Product Development, Project Management, Information Technology

Qualifications

Highest degree Master

Profile

Created

January 2026

Last Update

April 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Alicja based?

Alicja is based in Berlin, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Alicja speak?

Alicja speaks the following languages: German (Native), Polish (Native), English (Advanced), French (Advanced), Indonesian (Elementary).

How many years of experience does Alicja have?

Alicja has at least 13 years of experience. During this time, Alicja has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 1 month. Note that Alicja may not have shared all experience and actually has more experience.

What roles would Alicja be best suited for?

Based on recent experience, Alicja would be well-suited for roles such as: Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization, Product Owner, Product Owner - Pluxee App (iOS/Android/Web).

What is Alicja's latest experience?

Alicja's most recent position is Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization at AIDA Cruises.

What companies has Alicja worked for in recent years?

In recent years, Alicja has worked for AIDA Cruises, WHATEVER.WORKS, Sodexo/Pluxee, and Materna Virtual Solution GmbH.

Which industries is Alicja most experienced in?

Alicja is most experienced in industries like Information Technology, Tourism, and Automotive. Alicja also has some experience in Banking and Finance.

Which business areas is Alicja most experienced in?

Alicja is most experienced in business areas like Product Development, Project Management, and Information Technology. Alicja also has some experience in Quality Assurance and Customer Service.

Which industries has Alicja worked in recently?

Alicja has recently worked in industries like Information Technology, Banking and Finance, and Tourism.

Which business areas has Alicja worked in recently?

Alicja has recently worked in business areas like Product Development, Project Management, and Quality Assurance.

What is Alicja's education?

Alicja holds a Master in Communications & Management from Business School Potsdam.

What is the availability of Alicja?

Alicja is immediately available full-time for suitable projects.

What is the rate of Alicja?

Alicja's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.