Franziska K.-Transformation Management

VALUE ADDED:

The structured analysis and further development of business requirements and processes is driving the modernization of contract administration in a focused manner. Complex business matters and dependencies are made transparent, optimization potential is identified, and transferred into scalable solution approaches that enable as much straight-through processing as possible. This creates clearer and more efficient processes as well as reliable decision-making and implementation foundations for business departments, architecture, and development.

• Development of business requirements and processes for the further development and modernization of contract administration
• Creation and further development of business concepts, process descriptions, and decision-making documents for implementing new and optimized processes
• Analysis of existing processes and identification of optimization potential to simplify and scale processes
• Structuring of complex business matters in a dynamic project environment to ensure transparency and traceability for all involved
• Identification and clarification of business dependencies and interfaces, especially in interaction with adjacent systems and departments
• Contribution to business target models and development of solution approaches for new, scalable processes that also enable straight-through processing
• Leadership and moderation of business workshops to coordinate and further develop requirements with internal stakeholders from business departments, architecture, and development
• Prioritization of business topics and requirements for targeted implementation
• Support with testing, reviews, and quality assurance, including the creation and coordination of business test cases to verify the implemented solutions
• Use of SharePoint and Kanban to document and manage tasks

VALUE ADDED:

End-to-end management and business support for a multi-year transformation initiative aimed at advancing the development of the commission system in a structured and targeted manner. By combining project management, business analysis, process optimization, and technical translation, decision-making ability, implementation certainty, and continuous project progress were ensured.

• Management of a multi-year transformation initiative
• Preparation and execution of steering committees
• Project dependency management
• Risk and escalation management
• Project planning & management (budget, capacities, timing)
• Definition of project goals
• Definition and prioritization of work packages
• Creation of management reports
• Preparation of decision-relevant management documents
• Stakeholder management
• Interim management
• Coordination with the technical project team
• Execution of requirements workshops
• Optimization of business processes
• Business analysis
• Business concept development
• Technical application specification
• Testing activities

VALUE ADDED:

Establishment of transparent and structured test and defect management as a foundation for a controlled migration. Optimizing teams, processes, and reporting created clear responsibilities, improved collaboration, and enabled the early identification and handling of quality and project risks.

• Creation of test strategies
• Coordination with development teams
• Establishment of a defect management process
• Establishment of JIRA boards including dashboards and reporting
• Removal of technical impediments
• Restructuring of teams and processes to optimize collaboration
• Creation of management reports
• Quality assurance of deliverables
• Coordination with offshore teams

VALUE ADDED:

Supporting the introduction of the new policy administration system by combining business analysis, test management, and agile transformation. By establishing agile ways of working, clear team structures, and transparent management mechanisms, the teams were enabled to work together more efficiently and advance the implementation with quality assurance.

• Requirements analysis

• Preparation of interface analyses including the “big picture”

• Preparation of test strategies

• Interface to the responsible members of the integration teams and between the onsite and offshore teams

• Definition and implementation of the onboarding process

• Preparation of training materials for employees

• Conducting employee training sessions and team workshops

• Introduction of agile ways of working for 2 Scrum teams and one agile team using Kanban

• Establishment of all Scrum events

• Support for the 2 Product Owners in defining the Product Backlog

• Development of team-specific Scrum and Kanban boards

• Monitoring of Jira boards including dashboards and reports

• Tracking and increasing team velocity

• Mentoring and conflict management

• Support for the agile transformation in cooperation with the other Scrum Masters

• Restructuring of teams and processes to optimize collaboration

• Planning and progress tracking

• Preparation of management reports

• Quality assurance of deliverables

• Coordination with offshore teams

• Stakeholder management

• Budget and personnel planning

VALUE ADDED:

Translating complex business requirements into economically and technically assessable implementation solutions for the further development of the sales compensation system.

• Coordination, planning, and alignment of implementation alternatives with clients, users, business design, and architecture
• Preparation of subproject descriptions and definition of work packages
• Organizational and process analysis of the requirements to be implemented, feasibility assessment including cost-effectiveness analysis, time and effort estimates
• Monitoring project progress
• Preparation of implementation concepts, business rules, and use cases
• Support for implementation by IT
• Quality assurance and test management including test case definition, execution, and documentation in coordination with the Indian test center
• Conducting customer acceptance tests
• Resolution of incidents in live operations
• Project planning and documentation
• Task and time tracking in Planview
• Status reporting and meeting minutes
• Identification of risks and deviations from the plan and reporting to project management
• Onboarding and training of new employees

VALUE ADDED:

Ensured smooth collaboration between international end customers and development teams during the launch of new online shops. Structured gathering and translation of requirements, combined with cross-location coordination, reduced communication gaps and supported on-time implementation.

• Liaison between end customers in Thailand/Philippines and developers in Germany/Singapore
• Preparation of team meetings, status reporting, and meeting minutes
• Coordination of the cross-location team
• Requirements analysis with end customers
• Consistent follow-up on deadlines and results with the people providing the requirements and the developers

VALUE ADDED:

Supported well-founded and customer-oriented pension consulting by analyzing products, offers, and individual customer situations. This also enabled complex special cases to be assessed in a structured way and turned into professional recommendations.

• Department: Pension Sales Support (topic-specific consultant service)
• Preparation of quotes from various partner companies
• Product analyses using various analysis tools
• Analysis of customer situations for professional recommendations
• Analysis of special cases