Atlassian Experts in Hamburg

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

• Instructor for applied AI in the courses "AI Implementation Architect" and "AI Business Innovator"
• Running remote training sessions to qualify participants as "AI Implementation Architect" and "AI Business Innovator"
• Building n8n-based automations for the Digital Institut des Mittelstands

Technologies: n8n, Notion, OpenAI API, Claude, MS AI Foundry, MS CoPilot Studio, MS CoPilot, LLM, Node.js, Vercel, LangGraph, PostgreSQL, pgEdge, pgvector, Docker, LangChain, Ollama, Open WebUI

• Continuous evaluation and prioritization of internal automation needs
• ~20 AI agents in active use: research, content pipelines, document processing
• 5 n8n workflows for automated data and process control
• Architecture built on the same principles as in customer projects: state management, event-driven orchestration, API integration
• Ongoing operation and further development

• Developing a product vision and strategy

• Creating a roadmap

• Improving stakeholder communication

• Introducing an outcome-oriented roadmap

• Aligning with stakeholders and creating transparency

• Defining relevant product metrics as a KPI tree

• Initiating measures to improve product quality and measurability

• Supporting the introduction and migration of the new Identity Provider (IDP)

• Gathering, evaluating, and prioritizing strategic demands from the Electronics and Power Systems business units
• Supporting the digitalization of business processes for Electronics and Power Systems
• Process digitalization and IT architecture planning, including network infrastructure
• Reviewing demands with regard to existing solutions in coordination with IT and business departments
• Designing and implementing possible business architectures
• Planning implementation projects, in particular supporting import control through the introduction of SAP GTS
• Acting as the interface between business departments and IT
• Creating and implementing concepts for IT security, compliance, data protection, and the protection of classified information
• Conducting workshops, process analyses, and training sessions
• Stakeholder management and change management
• Technologies used: SAP GTS, SAP MM, SAP SD, MS Office 2016, MS SharePoint, ServiceNow, SharePoint

• Atlassian & Business expert
• Lead of 1st, 2nd and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation) and development of a collaboration platform to optimize teamwork, data management, reporting, ERP transformation
• The client is a sustainability-focused chemical park and offers its employees a full service for the Atlassian product suite. In addition, the adoption of the ERP software by employees, the improvement of data quality and internal exchange or collaboration should be promoted by sharing knowledge and best practices
• Process and standards development
• Project configuration and creation of technical concepts
• Workshops with employees
• Development of scalable solutions and processes and their optimization/automation
• Coordination with department process owners and management
• Process mapping and further development
• Data migration and data mining
• Lead as Scrum Master
• Dashboard for project management with project overview / development of reporting structures

• Introduced a service management system
• Optimized processes
• Introduced an agile way of working
• Implemented and configured Atlassian Jira Service Management
• Prioritized features
• Coordinated with stakeholders and the business unit
• Managed the backlog and created user stories
• Managed the budget
• Coordinated a Scrum team
• Used Atlassian Jira and Confluence
• Used Microsoft Teams
• Worked with Scrum and Kanban

• Enterprise and IT strategy
• Digital transformation
• Process and portfolio management
• Interim IT management

• Gathering requirements from business departments
• Developing mockups
• Maintaining the backlog and moderating sprint meetings
• Managing developers
• Stakeholder management
• Skills used: Scrum, Requirements Engineering, Requirements Management
• Technologies used: various
• IT environment: Microsoft Dynamics Business Central
• Industry: Real estate
• Role: Project lead, Product Owner

Migration from Exchange 2016 to Exchange 2019 and Exchange Online, as well as the introduction of a backup solution and an archiving solution. The goal was a secure, compliant, and high-performance modernization of the email and archiving infrastructure.

Responsibilities as IT PROJECT MANAGER: Overall project management and operational control / Ensuring adherence to costs and resources / Ensuring achievement of project objectives / Ensuring compliance with regulatory requirements and compliance guidelines, including ISMS, ITIL, and data protection regulations / Preparing and delivering management reports for the project sponsors and project committee / Coordinating interdisciplinary teams from Exchange, network, data protection, and IT security / Planning and executing the system migration from Exchange 2016 to Exchange 2019 / Planning and executing the system migration from Exchange 2019 to Exchange Online / Planning and implementing a backup solution for Exchange Online / Coordinating an EU-wide tender for an archiving solution including market analysis with potential vendors / Planning and implementing an archiving solution for Exchange Online / Coordinating and preparing the necessary BAS notifications in the project context / Coordinating and aligning with stakeholders (e.g. business units, external service providers, and suppliers) for requirements definition and implementation

Technical environment: MS Exchange 2016, MS Exchange 2019, MS Exchange Online, MS Office, MS Planner, MS PowerPoint, MS Project, MS Teams

• Planning and execution of the automated customer journey for newsletter mailings, including improving the conversion rate.
• Developing and implementing targeted and seasonal email campaigns.
• Analyzing campaign data to optimize customer outreach.
• Increasing open rates through targeted segmentation strategies.
• Coordinating the creative team to design engaging content.
• Creating monthly performance reports to measure success.

• Transition processes before and after carve-outs including interim management
• Product strategy and positioning
• AI consulting using the AI Design Sprint method

• Design and conduct audits & workshops
• Ensuring accessibility for the online shop, center websites, app, and newsletters by 2026-06-28
• Agile project management: creating innovation cycles, reviewing and ensuring the implementation of guidelines and success criteria, testing and ongoing quality management
• Culture management/change management: guiding the change across all channels/departments, establishing editorial guidelines
• Designing and legally coordinating the accessibility statement for each channel
• Designing enablement programs and training for stakeholders (internal and external): agencies and partners; training on testing procedures (screen reader/tab testing); concept and coordination of the accessibility statement

• Consulting, planning, and adapting (extension and rebuild) of the existing test framework to cover necessary test cases as part of quality assurance for initiative implementations
• Executing cross-team manual test cases during regular sprint cycles
• Setting up test automation
• Advising front-end and back-end development on quality assurance aspects
• Building a framework for end-to-end test cases
• Performing software quality assurance across various projects within a program
• Supporting the creation of test cases
• Coordinating within the team with all relevant stakeholders