Atlassian Experts in Germany

• PMO lead for Security Clearance 2 (SÜ2) cleared
• Reporting to sub-program management GMN
• System maintenance 25+
• Functional control and coordination of Jira setup
• Preparation of decision papers (e.g. project planning, steering model, communication plans, controlling models, role and responsibility matrices)
• Development of program-wide knowledge management using Confluence, creation of Jira concept
• Development of an access concept for all project tools
• Analyzing existing processes, identifying improvement potential, and designing solutions to increase efficiency and effectiveness
• Development of a concept for introducing automation approaches in existing tools
• Creating intranet articles as project marketing
• Responsible for project governance through reporting and resource planning in the sub-program
• Agile further development of the project method
• Gathering customer requirements (requirements engineering)
• Preparation and support of contract negotiations (7-year term, budget of over 500 million)

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

Digitizing real-world places with 3D/LiDAR scans to make spatial data usable for AI applications and to derive concrete use cases and prototypes from it.

• Digital capture of real-world places as a basis for faster planning and analysis
• Browser-based access to 3D data for easier use and coordination
• Turning spatial data into concrete use cases, prototypes, and AI training scenarios
• Planning basis for urban development and other digital future applications

Keywords: LiDAR, 3D scan, AI, use cases, AI training, prototyping, Python, web development, data models, architecture

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

• Analysis of affected business processes taking numerous stakeholders into account
• Interface analysis, architecture and system design
• Communicating and coordinating various subprojects and interface partners
• Creating epics and user stories, maintaining the backlog, workshops and review presentations
• Support during implementation between business departments and development
• Test management including strategy and approach definition
• Test case definition, execution and approval
• Cross-team organization of integration and acceptance tests
• Support of test environments
• Technologies and tools: Java, Angular, Kubectl, REST, AWS SNS/SQS, Kafka, S4/HANA, Bruno

• Create a tracking concept for Google Tag Manager and Google Analytics including data layer, events, triggers, and reporting
• Manage the project team (developers, designers, performance specialists)
• Serve as communication interface between stakeholders and digital departments

Focus areas:

• Strategy & Business Development
• CRM & Retention
• Customer Experience & Journey Management
• Customer Value/CLV
• Growth & Go-to-Market, as well as Business/IT Transformation
• Strategic analysis, target operating models, assessments, business cases, and concept development and implementation management

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Project scope: Supported the establishment, scaling and continuous improvement of project management and support processes by modernizing governance, processes, documentation, deliverables tracking, training content and tool-supported ways of working across a complex energy project environment.

Key contributions

• Supported the build-up and maturation of the PMO department, including governance structures, operational frameworks, project management processes, templates and deliverables tracking mechanisms.
• Conducted As-Is analysis of existing processes and their documentation, including process inventory, interface mapping, problem identification and creation of visualizations and white papers to improve shared understanding.
• Reviewed and improved project management documentation, templates and work instructions, including support for a project document master list to strengthen standardization and control.
• Designed and supported rollout of a lessons learned process and related system/application, including pilot preparation, coordination and implementation support.
• Mapped and supported implementation of a new resource management process connected to the rollout of a resource planning tool.
• Led and supported adoption of agile ways of working and Atlassian tools, including Jira and Confluence team boards, plans/roadmaps, dashboards, sprint planning and retrospectives.
• Acted as key user for continuous usage improvements in PMO tools and collaboration practices.
• Developed training curricula, instructional videos, supporting materials and PMO Open Doors sessions to improve capability transfer and provide a recurring forum for updates and information sharing.
• Developed a skills matrix concept and supported rollout as a basis for structured capability management and training demand analysis.
• Supported preparation of department offsites, implementation of a new Integrated Management System (IMS), creation of a SharePoint-based PMO website and department integration after restructuring.

Results / business impact

• Improved project management & PMO structure, processes and their documentation
• Enhanced transparency and standardization across processes, documentation, governance routines and project deliverables tracking.
• Enhanced information flow and knowledge transfer through SharePoint-based communication, PMO forums, training curricula and instructional videos.
• Strengthened lessons learned, resource planning, agile collaboration, capability management and post-restructure department integration.

Temporary employment

• System black-box integration tests (BBIT, IVVQ): Execution of regression, release, acceptance, and compliance tests for safety-critical brake control units in the rail industry
• Software test application & integration: Runtime configuration of software components and libraries, validation of interfaces, configuration dependencies, and component interactions
• Test automation (FEAT framework): Co-development and further development of an automated test framework for test execution, reporting, and result analysis
• Functional safety (SiL4, FuSi): Ensuring compliance with safety requirements, traceability and coverage, as well as standards compliance according to EN50126/28/29
• Test automation for communication components: Configuration and validation of fieldbus (CAN) and Ethernet-based TCMS data communication interfaces (TRDP and CIP)
• Requirements analysis & shift-left (PTC Windchill ALM): Analysis of software and system artifacts to identify gaps, ambiguities, and redundancies early in the SDLC
• Test design & test case development: Derivation of test conditions, coverage strategies, and implementation of data-driven test cases (DDT), including reusable test data fixtures
• CI/CD & automation (Python, PowerShell, Jenkins, SVN): Automation of build, test, and HIL deployment processes as well as integration into CI/CD pipelines
• Test data & configuration management (XML): Maintenance and adaptation of XML test vectors and system configurations with automated integration into test environments
• Non-functional testing: Execution of performance and load tests to assess stability and system behavior
• Agile development & defect management (JIRA, Confluence): Participation in Scrum teams, test coordination, review of test artifacts, as well as defect tracking and root-cause analysis
• Error analysis & debugging (CANoe, CANalyzer): Analysis of errors and message flows across multiple system layers (application to bus)
• Model-based analysis (UML, Enterprise Architect): Specification of SUT/SOW and support for systematic test control
• Process & test documentation: Creation of integration and test documentation according to internal quality and certification requirements

• Industries: Energy, Telecommunications, Manufacturing
• Transformation & Change: Supported complex IT and digital transformation programs as Scrum Master, Agile Coach, Change Manager and RTE Consultant at Siemens Energy (global SAFe rollout), E.ON (sales technology platform), Schneider Electric (S/4HANA transformation DACH) and Vodafone (Operational Excellence)
• Agile Roles: Scrum Master, Agile Coach, Product Owner, Business Analyst, RTE Consultant in cross-functional and scaled teams (SAFe, Scrum, Spotify Model)
• Procurement Excellence: Strategic purchasing consulting with a focus on cost optimization, supplier management, digitalization and organizational development, including building supplier scorecard models, AI-supported procurement approaches and process automation in purchasing
• Managed functional leadership of interdisciplinary project teams of up to 12 people in national and international settings
• Successful launch of several global ARTs at Siemens Energy with improved coordination across sites
• Increased change acceptance and established communication structures in the S/4HANA program at Schneider Electric
• Introduced agile methods, OKR frameworks and KPI dashboards at E.ON, increasing velocity and transparency
• Reduced purchasing costs through strategic sourcing and supplier optimization
• Implemented process innovations in close cooperation with IT and business teams

As project manager for the Odoo implementation at a small company, I was responsible for designing, implementing, and training a fully integrated CRM and accounting system. Through structured requirements analysis, precise data migration, and targeted change management, I was able to complete the rollout in just eight weeks. The project led to a significant reduction in manual tasks, faster business processes, and increased real-time transparency.

Main Responsibilities

Requirements analysis and process mapping Configuration of Odoo modules: CRM, Sales, and Accounting Data migration (Excel/CSV → Odoo) and quality control Creation of workflows, automated email rules, and dashboards Conducting training sessions and providing support after go-live Project coordination (budget, schedule, stakeholder communication)

Key Achievements

Full implementation of the Odoo suite within the set timeframe (8 weeks) 30% reduction in accounting time and 25% acceleration of the lead-to-sale flow 100% customer satisfaction after go-live, based on survey results Successful migration of 100% of existing master data without data loss Establishment of a sustainable support infrastructure (3-month post go-live support)

Impact

Improved decision-making through real-time dashboards and automated reports Increased efficiency and cost savings (≈ €8,000/month) Scalability for future growth (additional modules can be integrated seamlessly) Strengthened sales and finance departments through seamless process integration

This summary highlights how I created concrete and measurable value for the company through structured project work, technical expertise, and targeted training.

KVG Carve-Out – Project Manager for Workstream Compliance, Legal, Front Office & Audit

• Responsible for project management of the workstream incl. planning, tracking, dependency management, and decision preparation
• Structured the target process landscape after the carve-out; facilitated workshops to define roles and interfaces with Compliance, Legal, Front Office, and Audit
• Created policies & guidelines for investment processes; ensured audit-ready documentation and coordinated cross-functional stakeholders
• Coordinated dependencies and deliveries between workstreams; reported to project lead and SteerCo