Atlassian Experts in Cologne

• Developed data-driven performance strategies and managed cross-functional agency teams.
• Led KPI forecasting, budgeting, and implemented scalable creative solutions.
• Linked creative insights with analytics to increase marketing efficiency.
• Developed inspiring campaigns based on brand strategy and data-driven insights.
• Performed budget planning, forecasting, and full KPI accountability.
• Led and executed an agency pitch for performance marketing.

• Automation of the database major / minor releases for the TKeasy project

• Concept for database major / minor release automation

• As-is analysis

• Evaluation of Redgate Flyway functionality

• Concept creation

• Products: Redgate Flyway, GitHub, Quest, Erwin Data Modeller, Oracle, Atlassian Jira, Atlassian Confluence

• Skills: Docker, Continuous Delivery, Continuous Integration, Redgate Flyway, Major Releases, Minor Releases

• Responsibility, also as rollout manager, for the successful transition of a basic OZG platform into the client's standard operations by planning and implementing measures along Service Transition and Service Operation according to ITIL, including workshops in a SAFe environment with more than 40 operational stakeholders
• Building and maintaining cross-organizational stakeholder relationships by organizing and running various information sessions on technical configurations and user guides (platform and EfA services)
• Designing and improving various operational and project documents such as the ITIL operations manual, OLA, SLA, service support concept and rollout instructions
• Modeling project-based processes according to BPMN 2.0, EPK and UML related to OZG services with the goal of integrating them into the operational e-government process landscape (SOA)
• Coordinating operational stakeholders and KPI reporting to the project management team using agile methods according to SAFe
• Tech stack / tools: Microsoft 365 (SharePoint, OneNote, Outlook, Teams), Skype for Business, Cisco Webex, ADONIS, MindManager, Jira, Confluence

• Implementation of Infrastructure as Code (IaC) with Terraform to ensure a scalable, repeatable, and secure Azure infrastructure
• Implementation and optimization of CI/CD pipelines with Azure DevOps
• Management of container and server environments and AKS

• Taking over the troubled project from the internal project management and successful turnaround of project phase 1 (cutover of approx. 1000 servers (VMs)/standard desktops, specialized desktops)
• Responsible project management for the successful phase 1 transition (planning in the shortest possible time followed by implementation (very successful with low ticket volume))
• Stakeholder management – taking over direct (daily before cutover) communication with the client from the Chief Operation Manager in the format of regular meetings in taskforce mode. Rapid rebuilding of the previously lost trust base and restoration of the client relationship for optimal satisfaction
• Taskforce mode to eliminate all existing issues/showstoppers before cutover
• Scope clarification, setup, and scheduling of phase 2 activities (e.g. silo/admin servers)
• Kick-off of phase 2 / handing the project back to the success line for the internal project management/line to handle the remaining defined topics
• Establishing, preparing, and conducting steering committees with V-1 management to align the guardrails
• Moderation of various regular meetings and operational workshops
• Participation in the lessons learned with the client to address dissatisfaction related to the internal project management (before my start! They are extremely satisfied with my work)
• Tools: Atlassian Suite (Confluence/JIRA), MIRO, Sharepoint; MS Office (PowerPoint, Excel, MS Project)

• Developed a shop website
• Integrated an AI language model
• Developed tools for AI-powered webhooks
• Technical tools: REACT.js; Elevenlabs; MCP; n8n; HTTP

• Network elements, network, operational and operator-related systems
• Supporting around 20 different products (managed agile)
• Requirements analysis and management (functional and non-functional)
• Test concept and planning (scope, test phases, effort, schedule, resources, organization, etc.)
• Aligning approach with clients and service providers
• Managing and assisting in creation of test cases for system, integration and end-to-end tests
• Guiding and supporting test execution
• Defect management and planning bug fixes with external providers
• Preparing and facilitating workshops
• Regular reporting and creating automated test reports
• Further development of agile testing methodology and configuration of supporting tools
• Conceptual support in developing a quality seal for rating product and service quality of internal and external providers
• Requirements engineering based on ISO/IEC 25010, Scrum, SaFE
• BMC Remedy, Atlassian Confluence, Atlassian Jira (including plugins Xray, Structure), Microsoft Office (incl. Visio), Obsidian, doxis document management system, Gitlab, Obsidian

Industry: digital sovereignty, public sector

Content:

• Project steering (teams: consulting, development, testing, deployment/operations)

Products and standards:

• Jira, Confluence, Asana, Miro, Mural
• Open Source, Keycloak, Open Xchange, ownCloud

• Agile support for five teams in the Sales & Marketing cluster in B2C sales
• Agile coaching and support in introducing and optimizing agile methods (Scrum, Kanban)
• Facilitating Scrum events: planning and running Scrum meetings, workshops, and retrospectives
• Team development by encouraging self-organization and productivity through coaching and targeted measures
• Impediment management: identifying and removing obstacles to improve efficiency in B2C sales
• Stakeholder management: collaborating with Product Owners and leaders to align goals
• Promoting an agile culture by supporting change initiatives and implementing agile best practices

• Overall responsibility for platform transformation across ERP, CRM, PIM, and AI-driven process automation
• ERP transformation: Implementing and migrating to Microsoft Dynamics 365 Business Central
• CRM & growth stack: Implementing HubSpot as the central CRM and a platform for lead and marketing automation
• Product data & commerce enablement: Introducing an ePIM to scale category management and digital commerce processes
• AI-driven process automation: Designing and implementing agent-based AI workflows to automate processes in business services, accounting, tender management, and marketing
• Building a scalable platform organization including product development, DevOps, UX, cloud engineering, and corporate IT
• Implementing modern product and portfolio governance (e.g., OKRs, portfolio boards, value-based roadmaps) to manage technology-driven initiatives
• Harmonizing heterogeneous system landscapes and transforming them into a modular, scalable platform architecture (ERP, CRM, PIM, integrated customer journeys)
• Coaching and developing product owners, tech leads, delivery managers, and UX teams to build a scalable product organization

• Supporting the DevOps team in Terraform-managed, multi-region AWS infrastructure to achieve environment parity.
• Developed end-to-end CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeDeploy, automating the build and deployment.
• Maintained pre- and post-deployment scripts to automate critical tasks such as database schema migrations and environment sanity checks.
• Implemented CI/CD flow specifically for hotfixes via separate Git branches, managing back-merge activities from feature branches to release branches to ensure code integrity through automated conflict resolution.
• Deployed a dedicated, lightweight sanity check application hosted cost-effectively on Azure Container Apps to run automated health and basic functional checks as a post-deployment activity triggered via pipeline.
• Investigated production incidents through code changes and AWS CloudWatch logs.
• Coordinated integration of Dynatrace APM and its APIs for monitoring purposes.
• Full stack QA strategist for a high-traffic e-commerce platform built on a layered architecture for the back-end testing of core platform services, especially the order management system in Zed and Glue layers.
• Managed automation activities, testing process, and refactoring practices.
• Responsible for framework migrations, setup, and training for new automation frameworks.
• Promoted a shift-left approach within the QA team and created the test concept.
• Participated in meetings with IT managers, business owners, product owners, and team members.

• Project manager for transition and migration of IPC Trader Telephony to 3CX-based dispatcher and Cloud9-based trader telephony
• Planned and managed company-wide replacement of IPC Trader Telephony with 3CX and Cloud9 solutions
• Continuous improvement of implementation processes and development and execution of optimization measures
• Planned, coordinated and tracked delivery of IT equipment and service provision at all sites
• Led a team of IT site managers to ensure IT services were delivered on time, within budget and with required quality
• Defined project scope in coordination with all business resources
• Planned and executed software and hardware rollouts, including user support during implementation
• Communicated with key customers and service organizations and collaborated with traders, telephony architects, app owners, testers and technical IPC teams
• Conducted stakeholder analysis for creation and maintenance of change management processes
• Managed full change process: prepared change requests, defended them in change board, communicated at company and user level, and supported change implementation

• In my key role in strategic requirements management for the UVO online service, I established a comprehensive process from concept to execution.
• The responsibility included effectively collecting and prioritizing user feedback and requirements from municipalities and state administrations for direct service improvements.
• Developed, implemented, and led strategic requirements management for the OZG 2.0 UVO online service
• Gathering, prioritizing, and handling functional requirements, issues, improvement suggestions, and requests from municipalities and state administrations
• Creating release documentation
• Communicating implemented requirements to municipalities and UV offices
• Aligning with service managers and stakeholders
• Coordinating XFamily changes and version updates
• Managing and maintaining the Jira backlog and Confluence pages
• Responsible for Jira sprints, sprint planning, and review
• Coordinating with business, Product Owner, and development team for requirement implementation
• Testing implemented requirements in the online service
• Project documentation

• PRISMA project
• Ansible automation
• Windows third level support for Windows NT, Windows 2000, Windows 2013, Windows 2016, Windows 2019