Armen Markarian - Interim CTO | Transformation Leader

Transformation Expertise & Platform Competence

• Over 25 Years Of Experience In Managing Complex Transformation Programs At The Intersection Of Business, Technology, And Organization – Including Introducing Digital Platforms, Cloud Architectures, And Data-driven Business Models
• Program And Platform Transformation: Designing, Building, And Scaling Modern Platform Architectures And Harmonizing Heterogeneous System Landscapes (Erp, Crm, Commerce, Pim, Payment, Ai)
• Digital Business Models & Commerce: Extensive Hands-on Experience In B2b And B2c Commerce Platforms, Marketplace Models, And Payment Infrastructures (E.g., Mirakl, Adyen)
• Product Organization & Agile Delivery: Building And Leading Cross-functional Product Organizations And Implementing Scalable Delivery Models (Scrum, Kanban, Product Operating Models)
• Transformation & Change: Designing And Implementing Organizational, Process, And Technology Transformations To Improve Delivery Performance, Scalability, And Time-to-market
• Program Governance & Management: Establishing Modern Governance Mechanisms For Technology Initiatives (Portfolio Boards, Okrs, Value-based Roadmaps, Data-driven Decision Structures)
• Leadership & Team Development: Building, Coaching, And Growing Interdisciplinary Teams In Product, Engineering, Ux, Cloud, And Business
• C-level Stakeholder Management: Managing Complex Transformation Initiatives In International Organizations With Over 10 Years Of Experience In Global Environments

Strengths And Relevant Experience

• Program And Transformation Management: Leading Complex Digital And Platform Programs In International Organizations, Focusing On Scaling Digital Business Models; From Strategic Goal Setting Through Organizational And Platform Design To Successful Implementation
• Stakeholder Management & Leadership In Complex Organizations: Many Years Of Experience Steering Complex Transformation Programs With Numerous Stakeholders Across Business, It, And Management; Confident In Working With C-level Executives And International Teams; Over 10 Years Of Experience Collaborating With Globally Distributed Organizations And Leading Cross-functional Teams In Hybrid And Remote Setups
• Digital Product Development & Platform Solutions: Extensive Experience Developing Digital Products And Platforms In B2b And B2c Environments; Building And Expanding Digital Product Landscapes Along The Customer Journey, Including Commerce, Payment, And Service Domains; Focusing On Customer-centric Product Development, Scalable Platform Architectures, And Close Alignment Of Business, Product, And Technology
• Technology And Architectural Understanding: Strong Technical Knowledge Of Modern Cloud And Platform Architectures, Especially Microservices, Api-based Integrations, And Integrating Central Enterprise Systems (Erp, Crm, Commerce, Payment); Ability To Structure Complex Technical Issues And Work With Architecture And Development Teams To Create Sustainable Platform Solutions
• Ai-driven Process Automation & Agent-based Systems: Designing Ai-driven Automation Solutions To Optimize Business Processes; Integrating Generative Ai And Intelligent Automation Into Existing System Landscapes And Platform Architectures (Erp, Crm, Commerce, Data Platforms)
• Quality Assurance & Delivery Excellence: Establishing Efficient Delivery And Quality Assurance Processes In Agile Development Organizations; Creating End-to-end Testing Strategies And Continuous Improvement Practices To Ensure High Product Quality And Stability

Technology & Platform Competencies

• Enterprise Platform & System Landscapes: Experience Integrating And Transforming Complex Enterprise System Landscapes, Especially Erp, Crm, Hr, And Commerce Platforms (E.g., Sap, Microsoft Dynamics 365, Pim, Hubspot Crm, Workday, Mirakl Marketplace)
• Cloud & Platform Architectures: Solid Understanding Of Modern Cloud And Platform Architectures Based On Microservices, Containerized Applications, And Event-driven Systems (E.g., Aws, Google Cloud, Kubernetes, Docker, Confluent Kafka)
• Api & Integration Architectures: Designing And Implementing Scalable Integration Architectures For Digital Platforms And Enterprise Systems Using Modern Api Standards And Integration Patterns (Rest, Json, Soap, Event Streaming)
• Observability & Platform Operations: Knowledge Of Modern Observability And Monitoring Stacks For Cloud Platforms And Distributed Systems (E.g., Prometheus, Grafana) To Ensure Stable And Scalable Platform Operations
• Service-oriented & Microservice Architectures: Experience Transforming Monolithic System Landscapes Into Service-oriented And Microservice-based Architectures As A Foundation For Scalable Digital Platforms

Industry Knowledge

• Commerce, Retail & Platforms: Over 15 Years Of Digital Business Models In B2b And B2c, E-commerce Platforms, Marketplace Models, Payment Integrations, And Omnichannel And Logistics Processes
• Insurance & Financial Services: Around 5 Years Of Digital Product Development, Platform Integration, And Process Digitization In The Insurance Sector
• Mobility & Leasing Services: Around 4 Years Of Digital Platforms And Process Landscapes In The Mobility And Leasing Ecosystem, Including Dealer, Partner, And Service Platforms
• Hr Technology & Organizational Systems: Around 2 Years Of Implementing And Integrating Digital Hr Platforms And Transforming Hr Processes And Organizational Structures

Tools & Delivery Platforms

• Collaboration & Delivery Management: Atlassian Jira & Confluence (Including Administration, Workflow Design, And Governance), Jira Advanced Roadmaps, Miro, Microsoft Teams, Slack
• Architecture & Visualization Tools: Draw.io / Diagrams.net, Plantuml, Miro (System, Integration, And Platform Architectures)
• Delivery & Devops Environments (Governance Level): Experience Working With Ci/cd And Build Systems Like Jenkins And Modern Devops Environments In Agile Development Setups
• Product & Ux Collaboration: Working With Design And Product Teams Using Tools Like Figma
• Data & Analytics Platforms: Collaborating With Data And Bi Teams Using Analytics Platforms Like Qlik
• Office & Documentation: Microsoft 365 (Powerpoint, Excel, Sharepoint)

Methods & Leadership Competencies

• Strategic Structuring & Analytical Skills: Ability To Quickly Understand, Structure, And Translate Complex Challenges, Organizations, And System Landscapes Into Actionable Transformation Programs
• Result & Implementation Orientation: Strong Focus On Sustainable Outcomes, Clear Prioritization, And Reliable Delivery Of Initiatives In Complex Project And Transformation Contexts
• Communication & Facilitation Skills: Confident Communication With Stakeholders At All Levels – From Business Units And Development Teams To Management And C-level Committees
• Consulting & Decision-making Expertise: Experience Analyzing Strategic Questions And Deriving Solid Decision-making Bases For Management And Leadership Bodies
• Managing And Steering Complex Programs: Coordinating Interdisciplinary Teams, Managing Complex Stakeholder Landscapes, And Ensuring Efficient Collaboration In International Organizations
• Assertiveness & Accountability: Making Clear Decisions And Consistently Executing Strategic Objectives Even In Dynamic And Demanding Transformation Situations
• Self-organization & Reliability: Structured, Responsible Work Style With High Reliability And Strong Quality Standards
• Disciplinary Leadership & Team Development: Experience In Disciplinary Leadership Of Staff, Conducting Performance And Development Reviews, And Creating Roles And Career Paths Within Technology And Product Organizations.