Armen M.-Interim CTO | Transformation Leader

Transformation Expertise & Platform Competence

• 25+ Years Of Experience Managing Complex Transformation Programs At The Intersection Of Business, Technology And Organization – Including The Introduction Of Digital Platforms, Cloud Architectures And Data-Driven Business Models
• Program And Platform Transformation: Design, Development And Scaling Of Modern Platform Architectures As Well As Harmonization Of Heterogeneous System Landscapes (Erp, Crm, Commerce, Pim, Payment, Ai)
• Digital Business Models & Commerce: Extensive Practical Experience With B2b And B2c Commerce Platforms, Marketplace Models And Payment Infrastructures (Including Mirakl, Adyen)
• Product Organization & Agile Delivery: Building And Leading Cross-Functional Product Organizations And Implementing Scalable Delivery Models (Scrum, Kanban, Product Operating Models)
• Transformation & Change: Design And Implementation Of Organizational, Process And Technology Transformations To Improve Delivery Performance, Scalability And Time-To-Market
• Program Governance & Management: Establishment Of Modern Control Mechanisms For Technology Initiatives (Portfolio Boards, Okrs, Value-Based Roadmaps, Data-Driven Decision Structures)
• Leadership & Team Development: Building, Coaching And Developing Interdisciplinary Teams From Product, Engineering, Ux, Cloud And Business
• C-Level Stakeholder Management: Management Of Complex Transformation Initiatives In International Organizations With More Than 10 Years Of Experience In An International Environment

Strengths And Relevant Experience

• Program And Transformation Management: Leading Complex Digital And Platform Programs In International Organizations With A Focus On Scaling Digital Business Models; Focus On Managing Holistic Transformation Initiatives – From Strategic Goal Setting And Organizational And Platform Design Through To Successful Implementation
• Stakeholder Management & Leadership In Complex Organizations: Many Years Of Experience Managing Complex Transformation Programs With Numerous Stakeholders From Business, It And Management; Confident Working With C-Level Decision-Makers And International Teams; More Than 10 Years Of Experience Working With Globally Distributed Organizations And Leading Cross-Functional Teams In Hybrid And Remote Work Models
• Digital Product Development & Platform Solutions: Extensive Experience Developing Digital Products And Platforms In B2b And B2c Environments; Building And Developing Digital Product Landscapes Along The Customer Journey, Including In Commerce, Payment And Service Environments; Focus On Customer-Oriented Product Development, Scalable Platform Architectures And Close Alignment Between Business, Product And Technology
• Technology And Architecture Understanding: Strong Technical Understanding Of Modern Cloud And Platform Architectures, Particularly Microservices, Api-Based Integrations And Integration Of Central Enterprise Systems (Erp, Crm, Commerce, Payment); Ability To Structure Complex Technical Relationships And Turn Them Into Sustainable Platform Solutions Together With Architecture And Development Teams
• Ai-Supported Process Automation & Agent-Based Systems: Design Of Ai-Supported Automation Solutions To Optimize Business Processes; Integration Of Generative Ai And Intelligent Automation Into Existing System Landscapes And Platform Architectures (Erp, Crm, Commerce, Data Platforms)
• Quality Assurance & Delivery Excellence: Building Efficient Delivery And Quality Assurance Processes In Agile Development Organizations; Establishing End-To-End Test Strategies And Continuous Improvement Processes To Ensure High Product Quality And Stability

Technology & Platform Competencies

• Enterprise Platforms & System Landscapes: Experience Integrating And Transforming Complex Enterprise System Landscapes, Particularly Erp, Crm, Hr And Commerce Platforms (Including Sap, Microsoft Dynamics 365, Pim, Hubspot Crm, Workday, Mirakl Marketplace)
• Cloud And Platform Architectures: Strong Understanding Of Modern Cloud And Platform Architectures Based On Microservices, Containerized Applications And Event-Driven Systems (Including Aws, Google Cloud, Kubernetes, Docker, Confluent Kafka)
• Api And Integration Architectures: Design And Implementation Of Scalable Integration Architectures For Digital Platforms And Enterprise Systems Based On Modern Api Standards And Integration Patterns (Rest, Json, Soap, Event-Streaming)
• Observability & Platform Operations: Knowledge Of Modern Observability And Monitoring Stacks For Cloud Platforms And Distributed Systems (Including Prometheus, Grafana) To Ensure Stable And Scalable Platform Operations
• Service-Oriented & Microservice Architectures: Experience Transforming Monolithic System Landscapes Into Service-Oriented And Microservice-Based Architectures As The Foundation For Scalable Digital Platforms

Industry Knowledge

• Commerce, Retail & Platforms: More Than 15 Years Of Experience With Digital Business Models In B2b And B2c Environments, E-Commerce Platforms, Marketplace Models, Payment Integrations As Well As Omnichannel And Logistics Processes
• Insurance & Financial Services: Around 5 Years Of Experience In Digital Product Development, Platform Integration And Process Digitalization In The Insurance Sector
• Mobility & Leasing Services: Around 4 Years Of Experience With Digital Platforms And Process Landscapes In The Mobility And Leasing Ecosystem, Including Dealer, Partner And Service Platforms
• Hr Technology & Organizational Systems: Around 2 Years Of Experience Introducing And Integrating Digital Hr Platforms As Well As Transforming Hr Processes And Organizational Structures

Tools & Delivery Platforms

• Collaboration & Delivery Management: Atlassian Jira & Confluence (Including Administration, Workflow Design And Governance Structures), Jira Advanced Roadmaps, Miro, Microsoft Teams, Slack
• Architecture & Visualization Tools: Draw.Io / Diagrams.Net, Plantuml, Miro (System, Integration And Platform Architectures)
• Delivery & Devops Environments (Management And Governance Level): Experience Working With Ci/Cd And Build Systems Such As Jenkins As Well As Modern Devops Environments In Agile Development Organizations
• Product & Ux Collaboration: Collaboration With Design And Product Teams Using Tools Such As Figma
• Data & Analytics Platforms: Collaboration With Data And Bi Teams Using Analytics Platforms Such As Qlik
• Office & Documentation: Microsoft 365 (Powerpoint, Excel, Sharepoint)

Methods And Leadership Competencies

• Strategic Structuring And Analytical Skills: Ability To Quickly Understand And Structure Complex Issues, Organizations And System Landscapes And Turn Them Into Actionable Transformation Programs
• Results And Implementation Focus: Strong Focus On Sustainable Results, Clear Prioritization And Reliable Implementation Of Initiatives In Complex Project And Transformation Environments
• Communication And Facilitation Skills: Confident Communication With Stakeholders At Different Levels – From Business Departments And Development Teams To Management And C-Level Committees
• Consulting And Decision-Making Skills: Experience Analyzing Strategic Issues And Deriving Well-Founded Decision Bases For Management And Leadership Bodies
• Leadership And Management Of Complex Programs: Coordination Of Interdisciplinary Teams, Management Of Complex Stakeholder Landscapes And Ensuring Efficient Collaboration In International Organizations
• Assertiveness And Ownership: Clear Decision-Making Ability And Consistent Implementation Of Strategic Goals, Even In Dynamic And Challenging Transformation Situations
• Self-Organization And Reliability: Structured And Responsible Working Style With A High Level Of Commitment And Strong Quality Standards
• Disciplinary Leadership & Team Development: Experience In Disciplinary Management Of Employees, Conducting Performance And Development Reviews, And Developing Role Profiles And Career Paths Within Technology And Product Organizations.