IT Service Management Experts in Frankfurt
for reliable support operations, matched in minutes with vetted freelancersHire experts who design service processes, configure ITSM platforms such as ServiceNow and Jira Service Management, and improve incident, change and request workflows. FRATCH connects you with precise matches from vetted, available freelancers without slowing down your project.
Meet FRATCH Experts in Frankfurt, who have recently used IT Service Management
Robert F.
Last position:
Interim Project Manager at IT services company of a regional energy supplier
- Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
- Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
- Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
- Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
- Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
- Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
- Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.
Alfons G.
Last position:
Senior Migration Consultant / Technical Project Lead
Europe-wide re-platforming & centralization
- Independently created the migration concept and implementation plan for the Europe-wide centralization and consolidation of IT services for around 20 European companies as part of a re-platforming program.
- Migration assessment: analysis of the existing IT, infrastructure, application, and service landscapes of the companies as the basis for the migration strategy.
- Development of the centralized target vision and target architecture based on a modern technology stack, taking platform and containerization approaches into account.
- Design of a highly available central infrastructure in an active-active model across two data centers; consideration of cloud, infrastructure, application, CMDB, and IAM services.
- Development of the migration and transformation roadmap, including defining migration waves, dependencies, requirements, and priorities for the move from decentralized services to the central platform.
- Analysis of technical and organizational dependencies, identification of migration risks, and development of a structured approach for step-by-step migration and centralization.
- Creation of target, solution, and implementation views for each service domain; design of the end-to-end join-move-leave process as a blueprint for the European rollout (Jira/Jira Asset Management).
- Alignment of migration strategy and roadmap with European companies, management, IT, providers, and other stakeholders; presentation of the 12-month roadmap to the Managing Director Europe.
Achim K.
Last position:
Portfolio Manager, Consultant, Leadership Coach at Abbvie Deutschland GmbH &Co. KG
- Management and optimization of a portfolio of about 100 projects (launches, in-field solutions, data & analytics, digital solutions, digital products)
- Optimization of the existing project standard (playbook) and alignment with the European and global organization (USA)
- Coaching project managers on setup, planning, cooperation with business, GDPR, GxP, data security and launches
- Preparing projects for works council information and project closeout communication
- Optimization of resource management (tracking, allocation, prioritization)
- Taking over individual project leads (off-/transboarding, event management, checking whether WhatsApp is allowed on a business smartphone)
- Supporting the hiring of external project managers
- Optimization of meeting structure, project controlling (KPIs), change and demand management
- Optimization of risk, issue, dependency and quality management and support during internal audits (GxP)
- Optimization of the portfolio steering tool (Smartsheet) on national, European and global level
- Design and implementation of a Business Value Complexity Scoring
- Building a strategic PMO with a sister department and optimizing cross-functional teams
- Reporting, communication and escalation at management level
- Leadership coaching for several future leaders (short-time assignment)
- Development of the concepts "PPM as a Service" and "Internal Customer Approach"
- Development and review of a concept "AI Data Governance" including roles and processes
- Selection and onboarding of the successor
Alessandro P.
Last position:
IT System Administrator – Client Deployment
- Main point of contact for the provisioning of end devices and operating systems
- Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
- User support with setup, process improvements, and handling of returns (RMAs)
Ivaylo P.
Last position:
Senior Project / Rollout Manager at Deutsche Glasfaser GmbH
- Manage and coordinate site design, deployment, new Core/DWDM implementation, and optimization of a robust and scalable fiber optic network infrastructure
- Create high-level design (HLD) and low-level design (LLD) documents for core and aggregation network
- Define scope of network elements and establish operational and deployment guidelines
- Determine core-site strategy, integrate voice and ISP systems, and swap core components of 60 existing sites
- Develop site design, execute proof of concept, and deploy additional core sites
Mario P.
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Vladimir F.
Last position:
IT Consultant at ITZBund
- ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
- Drafting "Governance guidelines for operational capacity management"
Andreas I.
Last position:
Cybersecurity Specialist Assessor at Bundesnetzagentur
- Recognition of national notified bodies
- Preparation of cybersecurity competency reports
- EU Radio Equipment Directive
Markus M.
Last position:
Project Manager / Senior Consultant (multiple projects) at gkv informatik
- Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
- Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
- Regular reporting to management on progress and risks.
- Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
- Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
- Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
- Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
- Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.
Kurt R.
Last position:
Lead Solution Architect (AI HealthTech) / interim CTO & Product Co-Owner at Physio-Agil Frankfurt
- General CTO responsibilities (architectural design, operational setup, external runtime product evaluation, investor buy-in, regulatory compliance).
- Software development oversight (implementation on deep-dive-in) plus workflow design.
- Product co-ownership.
- Tech/tools/frameworks: proprietary software (Java, JavaScript), Kubernetes, Postgres, MiniIO, Ollama (internal), several xAI API (external), OpenTofu (Terraform), Keycloak, Kafka, Prometheus, ELK Stack, GitHub, GitHub Workflows, Argo CD, ISO 27001, BSI-ISM, EU AI Act.
Samet P.
Last position:
Technical Product Owner & Rollout Manager at EY
- Provided leadership as Product Owner for the DMS module in an agile multi-team setup
- Coordinated the nationwide rollout including requirements management and roadmap development
- Built and maintained the product backlog focusing on scalability, usability and data protection
- Conducted sprint reviews, refinements and stakeholder demos with over 15 involved teams
- Developed a rollout and training concept for successful launch at over 200 government agencies
- Introduced a reporting and monitoring dashboard to measure usage success
- Worked closely with architects, QA and operations to ensure integration into the existing system landscape
Oliver S.
Last position:
Senior Product Manager for Digital Application Processes at Deutsche Vermögensberatung
- Conception, design, and development of new digital application processes for banking and insurance products
- Stakeholder management
- Definition of new agile software development processes within the organization, including the definition and introduction of a cross-functional Definition of Ready (DoR)
- Management of internal and external software development teams
- Annual budget and product roadmap planning
Theo L.
Last position:
Project Manager, Consultant at Umicore
- Led the migration of local SharePoint sites to SharePoint Online, including planning, coordination, and communication
- Advised on governance, security, and data protection
- Created project documents: project charter, project plan, communication strategy plan, risk and risk mitigation plan, scope of work documents
- Analyzed manual processes and developed automated solutions
Khalid S.
Last position:
IT Infrastructure Coordinator at SAFEE Technology
- GfK Data center IT Infrastructure project onsite coordinator (Equinix DC FR2/FR7) training FEs in Equinix DC Carla, FNT, Jira Confluence, ServiceNow (Change/Problem/Incident MGMT), DCIM, ITSM, ITIL
- Reporting significant incidents as the on-site technical coordinator and initial point of contact for vendor escort and smart hands
- Utilizing CMDB-GUI, NIQ-Browser, CMDB-Filtering-GUI, OSS-Radar, BigBrother, CheckMK, and TTWOS for 2nd and 3rd level troubleshooting support
- Maintaining MDF, IDF, computer rooms, and closets; coordinating with service desk, reception, and security for visitor access
- Managing asset lifecycle including operation, retirement, stocking, and destruction with proper SanDisk procedures
- Leading footprint data centre optimization and reduction in FR2/FR7; handling network, server, storage, desktop, hosting, IT security, video conferencing, and telephone operations
- Coordinating server relocations, fibre optics/copper cable preparations, CMDB updates, and stakeholder cooperation
- Implementing IT infrastructure design, maintenance, configuration, and construction following Dell/HP/Apple ESD safety precautions
- Single POC for change management network, Star Track, backup & storage, cloud, Linux, Windows, EUS teams & Software Centre installs
- Successfully completed DC Footprint Reduction Project 2021/2022 and GfK New Hardware DC Refresh Initiative
- Planning, configuring, and installing Dematic server rooms and switch configurations in Heusenstamm, Wurzburg, Kahl am Main, and Graz Austria
- Providing on-site media equipment setup for HP, hospitals, manufacturers, and laboratories
- Ensuring professional rack and cable management following best practices
- Maintaining up-to-date plant maps accessible to all teams showing technology space and spare locations
- Offering technical assistance for live events, town halls, forums, streaming, and hybrid events on and off campus
- Providing second level support for Poly video conferencing systems across multiple time zones
- Conducting frequent computer room walkthroughs, recording power, cooling, alarm, security threats, and mapping wireless environment and access points
Oluwasegun A.
Last position:
Observability Specialist at ING GmbH
- Requirements analysis for the enterprise-wide observability platform.
- Creation of playbooks and pipelines for rolling out Envoy, OpenTelemetry Collectors, and OpenTelemetry Agents.
- Conducting load tests for capacity planning of metrics for the observability platform.
- Documentation and implementation of compliance standards for production readiness.
- Creation and design of RED metrics, spanmetrics, JBoss, and Tomcat dashboards for mission-critical applications.
- Setting up alerts for critical applications for proactive incident response.
- Integration of OpenShift applications into the enterprise-wide observability stack.
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
23 years (Germany: 24 years)
Position duration
2.7 years (Germany: 3 years)
Positions per freelancer
14 (Germany: 15)
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
83% (Germany: 82%)
Master's degree or higher
45% (Germany: 46%)
Certifications per freelancer
5 (Germany: 6)
Most common languages
German, English, French
Speak two or more languages
94% (Germany: 97%)
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Frankfurt using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
IT Service Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (91%)
- Banking and Finance (71%)
- Professional Services (57%)
- Transportation (46%)
- Automotive (43%)
- Government and Administration (43%)
- Telecommunication (43%)
- Insurance (40%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management fundamentals
IT Service Management, commonly called ITSM, is the structured way companies plan, deliver, support and improve IT services. It connects people, processes, technology and service data so employees and customers receive dependable support. Typical practices include incident, service request, problem, change, release and configuration management.
What ITSM builds
ITSM supports service operations rather than a single software product. Strong processes create clear ownership, traceable requests and useful service performance data across internal IT and customer-facing teams.
- Service desks and self-service portals
- Incident, request and problem workflows
- Change approval and release coordination
- Asset, configuration and knowledge management
Platforms and tooling
The ecosystem includes enterprise platforms such as ServiceNow, BMC Helix and Jira Service Management, along with tools for monitoring, identity, collaboration and automation. Professionals may work with CMDB structures, discovery data, service catalogs, APIs, workflow engines, reporting and ITIL practices. The right setup connects these components instead of creating another isolated ticket queue.
When expertise matters
Companies often bring in freelance ITSM expertise during a platform rollout, process redesign, merger, audit preparation or service transition. Frankfurt organizations may need specialists who can work with distributed teams, coordinate on-site workshops and communicate clearly in English and, where required, German.
- Replacing manual support processes
- Improving inconsistent service ownership
- Migrating data or consolidating ITSM tools
- Establishing governance for change and configuration
Delivery and collaboration
A professional usually starts by mapping services, stakeholders, pain points and existing data. The work can include requirements, platform configuration, workflow design, integrations, documentation, testing, training and operational handover. Remote collaboration works well for configuration and analysis, while workshops or service transition activities may benefit from time on site.
What strong professionals bring
Strong ITSM professionals combine service management judgment with practical platform skills. They know when to standardize a process and when to keep it lightweight, define useful measures without creating reporting overhead, and protect service quality during change. Look for clear deliverables, evidence of adoption, careful data handling and the ability to explain trade-offs to both technical and business stakeholders.
Frequently asked questions
Quick answers to the questions that come up most around IT Service Management.
IT Service Management is used to organize how IT services are requested, delivered, supported and improved. It covers practices such as incident resolution, service requests, problem analysis, change control, configuration management and knowledge sharing.
ITSM gives support work defined processes, ownership and records instead of relying on individual inboxes or informal messages. Compared with an ad hoc help desk, it offers stronger traceability, repeatability and coordination across service teams.
IT Service Management is commonly implemented with ServiceNow, Jira Service Management, BMC Helix and similar platforms. A specialist may also connect monitoring, identity, collaboration, asset and automation tools through APIs or native integrations.
ITSM work often benefits from ITIL practices, service design, workflow configuration, CMDB and asset management, reporting, automation and integration experience. Depending on the project, knowledge of cloud operations, cybersecurity, agile delivery or organizational change can also be important.
IT Service Management projects need different levels of expertise depending on their scope. A focused workflow improvement may need a platform specialist, while a transformation involving governance, data migration, multiple services and adoption requires a professional who can lead discovery through handover.
ITSM work is often suitable for remote collaboration because analysis, configuration, documentation and testing can be handled online. Frankfurt-based companies may still prefer on-site workshops for service mapping, stakeholder alignment or transition activities, with English or German communication depending on the team.
IT Service Management quality is visible in clear process maps, sensible ownership, usable workflows and documentation that teams actually follow. Ask for relevant platform experience, examples of measurable operational improvements and an explanation of how the professional handles exceptions, data quality and change adoption.
ITSM offers varied work across process design, platform configuration, integrations, service operations and organizational change. Freelancers can contribute to platform rollouts, rescue overloaded service desks, improve governance or help teams move from reactive support to structured service delivery.
The average hourly rate of freelancers in Frankfurt, Germany who have used IT Service Management in their recent projects is 112 €, which corresponds to a daily rate of about 898 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used IT Service Management in their recent projects, 83% hold at least a Bachelor's degree and 45% hold at least a Master's degree.
On average, freelancers in Frankfurt, Germany who have used IT Service Management in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 2.7 years.
The most common languages among freelancers in Frankfurt, Germany who have used IT Service Management in their recent projects are German (100%), English (91%), and French (17%).
The most common industries among freelancers in Frankfurt, Germany who have used IT Service Management in their recent projects are Information Technology (91%), Banking and Finance (71%), and Professional Services (57%).
The most common business areas among freelancers in Frankfurt, Germany who have used IT Service Management in their recent projects are Information Technology (100%), Project Management (91%), and Operations (74%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Dusseldorf 
Dortmund 
Essen 
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