IT Service Management Experts in Nuremberg
matched in minutesHire experts who design ITSM processes, configure ServiceNow or Jira Service Management, and improve incident, change and service request workflows. FRATCH matches you quickly and precisely with vetted, available freelancers for your project.
Meet FRATCH Experts in Nuremberg, who have recently used IT Service Management
Agelis W.
Last position:
Senior Application & IT Service Management at AW-Datentechnik
- Focus on winning new enterprise IT projects and further developing the IT Service and Application Management profile
- Available for new projects in Application Management, IT Service Management and Application Operations
Michael G.
Last position:
Lead Global eCommerce Operations at PUMAGroup
- Bedrock technology operations role providing the foundations on which PUMA's global product teams build PUMA.com and associated systems
- Managed a €3.5 million CAPEX portfolio including ~20 externals and 16 platform and tooling vendors
- Started up and led five functional teams for platform engineering, cloud administration, edge technology, continuous performance testing, and L2 support / incident management
- Person of last resort for mysteries, intractable bugs, compliance crises, litigation support, and black-hole issues where ownership was unclear or contested
- Sole author and driver of a multi-million-euro, multi-year RFP for Global Operations Center serving the direct-to-consumer technology estate for eCommerce, order management, and brick-and-mortar retail tech support
- Conceived, designed, developed and productionized Order Viewer, a secure internal application providing observability into PUMA.com order data at sub-second latency; independently delivered architecture, implementation, GCP deployment, SSO integration and organizational compliance.
Benjamin S.
Last position:
CRM strategy & requirements analysis for marketing campaigns in the automotive sector at AUDI AG
- Development of strategies, processes and system requirements to further develop the lead and campaign streams of a Salesforce system for the subsystems Sales Cloud, Marketing Cloud and Analytics Cloud
- Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
- Analysis and optimization of existing and new contact points
- Derivation of system requirements and user tests for new developments
- Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
- Facilitation of ideation workshops with the project's stakeholders
- Mediation between business and technical project stakeholders
- Analysis and post-documentation of existing marketing strategies and the system functions already created for them
- Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
- Consultation on content and asset strategy for marketing campaigns
- Definition of KPIs and other performance criteria for the system and CRM strategy
Udo S.
Last position:
GRC Project Manager at 1 & 1 Mobilfunk
Developed a GRC guideline for project management in the rollout area.
Oumarou B.
Last position:
WAN & Data Center Network Administrator at Teamative Germany GmbH
- Implementation, administration, configuration and operation of Cisco network components (PE-CE routers, provider routers, SD-WAN, switches, access gateways)
- Ensuring the availability, performance, further development and operation of the network infrastructure of the state access network WAN
- Creation of technical documentation in FNT-Command
- Troubleshooting and handling of incidents, changes, requests and problems tickets
- Tools: ITSM, Command-FNT, Orion, ASDM, Panorama
- Scripting: Bash Shell, Python, Ansible
- Protocols: IS-IS, BGP, MPLS, VRF, GETVPN, Segment-Routing, Static routing
- Devices: NCS-57C3 Series, ASR-1000 Series, ISR-4331, ISR-4451 SD-WAN, Catalyst 9k Series, Nexus 9k Series
- Firewall: Check Point, Palo Alto, Cisco ASA-5585, FWSM
Christian P.
Last position:
Lead Consultant at masoona Consulting GmbH
Ralf T.
Last position:
Director Global Cloud - Quality & Compliancy at Eviden
- Leading a global team for quality assurance and compliance in cloud services
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
20 years (Germany: 24 years)
Position duration
2.2 years (Germany: 3 years)
Positions per freelancer
12 (Germany: 15)
Top business areas
Information Technology, Operations, Business Intelligence
Top industries
Information Technology, Automotive, Professional Services
Certification focus areas
Information Technology, Product Development, Project Management
Bachelor's degree or higher
80% (Germany: 82%)
Master's degree or higher
20% (Germany: 47%)
Certifications per freelancer
3 (Germany: 6)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Nuremberg are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Nuremberg using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
IT Service Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (86%)
- Automotive (57%)
- Professional Services (57%)
- Fashion (43%)
- Insurance (43%)
- Government and Administration (43%)
- Telecommunication (43%)
- Energy (29%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What ITSM covers
IT Service Management, commonly called ITSM, defines how an organisation delivers, supports and improves technology services. It connects users, support teams, service owners and operational processes around reliable outcomes rather than isolated technical tasks. Typical work includes incident resolution, service requests, problem management, change control and service-level reporting.
Platforms and frameworks
ITSM specialists work with established practices and the tools that turn them into daily workflows. ITIL provides widely used guidance, while platforms such as ServiceNow, BMC Helix, Jira Service Management and Freshservice support configuration, automation and reporting. Strong professionals also understand CMDB design, knowledge management, identity integrations, monitoring and collaboration tools.
Where companies use it
ITSM supports internal technology teams, managed service providers and service operations in industries such as manufacturing, healthcare, finance, logistics and the public sector. Companies use it to make support predictable, document ownership and connect business services with the systems behind them.
- Service desks and self-service portals
- Incident, request and problem workflows
- Change enablement and release coordination
- Asset, configuration and service-level management
When freelance expertise helps
Companies often bring in freelance ITSM experts during a platform implementation, process redesign, migration or service transition. External specialists can establish a practical operating model, clean up queues and configuration data, integrate monitoring or identity systems, and transfer working knowledge to internal teams. In Nuremberg, on-site workshops may complement remote delivery for teams that need close coordination across business and IT operations.
What strong specialists deliver
A capable ITSM professional translates business needs into clear services, ownership models and measurable workflows. They can facilitate process mapping, configure forms and approvals, design useful dashboards, and document procedures without creating unnecessary bureaucracy. They also know when standard platform functionality is safer than customisation.
- A service catalogue aligned with real user needs
- Escalation paths that support fast, consistent resolution
- Change controls that balance risk and delivery speed
- Reports that help leaders act on service trends
How to assess fit
Look for evidence of completed ITSM transformations, not only platform certifications. Ask how the specialist handled adoption, data quality, integrations, governance and competing stakeholder needs. The right professional communicates clearly with service desk teams and business users, works comfortably in English and, where needed, German, and leaves behind processes the organisation can maintain.
Frequently asked questions
Everything clients usually want to know about IT Service Management, in one place.
IT Service Management is used to organise how technology services are requested, delivered, supported and improved. It covers areas such as incidents, service requests, problems, changes, configuration data, knowledge and service reporting.
ITSM covers the complete service operating model, while a help desk mainly handles user contact and issue resolution. A mature approach also addresses service design, ownership, risk, recurring problems, changes and continual improvement.
IT Service Management work often involves ITIL practices and platforms such as ServiceNow, BMC Helix, Jira Service Management or Freshservice. Useful adjacent skills include CMDB design, workflow automation, identity integration, monitoring, reporting and service catalogue management.
A strong ITSM freelancer should have delivered work relevant to your situation, such as a new service desk, platform migration, process redesign or operating-model transition. The required depth depends on scope, integrations, data quality, stakeholder complexity and the maturity of the existing service organisation.
IT Service Management projects often work well remotely because discovery, configuration, documentation and training can use shared tools. On-site workshops in Nuremberg can still help when teams need intensive process mapping, stakeholder alignment or service desk adoption support.
ITIL offers practical guidance for organisations that need consistent service practices and a common vocabulary. It should be adapted to the organisation rather than copied wholesale; lean workflows, DevOps collaboration and existing governance may call for a more tailored ITSM model.
Ask an ITSM specialist to explain a comparable engagement, including the starting problems, decisions, deliverables and results. Review the quality of their process maps, governance proposals, platform configuration and documentation, then test whether they can explain trade-offs in plain language.
IT Service Management assignments combine analysis, facilitation, configuration, documentation and change adoption. Freelancers may work with service owners, support teams, security, infrastructure, business stakeholders and external providers, so communication and negotiation are as important as tool knowledge.
The average hourly rate of freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects is 119 €, which corresponds to a daily rate of about 953 € based on an 8-hour working day.
Of the freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects, 80% hold at least a Bachelor's degree and 20% hold at least a Master's degree.
On average, freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are German (100%), English (86%), and French (29%).
The most common industries among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are Information Technology (86%), Automotive (57%), and Professional Services (57%).
The most common business areas among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are Information Technology (100%), Operations (86%), and Business Intelligence (57%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Essen Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
