IT Service Management Experts in Nuremberg
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Meet FRATCH Experts in Nuremberg, who have recently used IT Service Management
Agelis Wassilios
Last position:
Senior Application & IT Service Management at AW-Datentechnik
- Focus on acquiring new enterprise IT projects as well as further developing the IT service and application management profile
- Available for new projects in application management, IT service management, and application operations
Michael Gaskin
Last position:
Lead Global eCommerce Operations at PUMAGroup
- Bedrock technology operations role providing the foundations on which PUMA's global product teams build PUMA.com and associated systems
- Managed a €3.5 million CAPEX portfolio including ~20 externals and 16 platform and tooling vendors
- Started up and led five functional teams for platform engineering, cloud administration, edge technology, continuous performance testing, and L2 support / incident management
- Person of last resort for mysteries, intractable bugs, compliance crises, litigation support, and black-hole issues where ownership was unclear or contested
- Sole author and driver of a multi-million-euro, multi-year RFP for Global Operations Center serving the direct-to-consumer technology estate for eCommerce, order management, and brick-and-mortar retail tech support
- Conceived, designed, developed and productionized Order Viewer, a secure internal application providing observability into PUMA.com order data at sub-second latency; independently delivered architecture, implementation, GCP deployment, SSO integration and organizational compliance.
Benjamin Schötz
Last position:
CRM strategy & requirements analysis for marketing campaigns in the automotive sector at AUDI AG
- Development of strategies, processes and system requirements to further develop the lead and campaign streams of a Salesforce system for the subsystems Sales Cloud, Marketing Cloud and Analytics Cloud
- Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
- Analysis and optimization of existing and new contact points
- Derivation of system requirements and user tests for new developments
- Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
- Facilitation of ideation workshops with the project's stakeholders
- Mediation between business and technical project stakeholders
- Analysis and post-documentation of existing marketing strategies and the system functions already created for them
- Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
- Consultation on content and asset strategy for marketing campaigns
- Definition of KPIs and other performance criteria for the system and CRM strategy
Udo Schnell
Last position:
GRC Project Manager at 1 & 1 Mobilfunk
Developed a GRC guideline for project management in the rollout area.
Oumarou Boureima
Last position:
Network Administrator WAN & Data Center at Teamative Germany GmbH
- Implementation, administration, configuration and operation of Cisco network components (PE-CE routers, provider routers, SD-WAN, switches, access gateways)
- Ensuring availability, performance, ongoing development and operation of the WAN access network infrastructure
- Creating technical documentation in FNT-Command
- Troubleshooting and handling incidents, changes, requests and problems tickets
- Tools: ITSM, Command-FNT, Orion, ASDM, Panorama
- Scripting: Bash Shell, Python, Ansible
- Protocols: IS-IS, BGP, MPLS, VRF, GETVPN, Segment Routing, Static Routing
- Devices: NCS-57C3 Series, ASR-1000 Series, ISR-4331, ISR-4451 SD-WAN, Catalyst 9k Series, Nexus 9k Series
- Firewall: Check Point, Palo Alto, Cisco ASA-5585, FWSM
Christoph Neubert
Last position:
Project Manager at Zentraler Beitragsservice
- The goal of the project is the greenfield setup of a FailSafe data center (FSRZ) as an emergency measure according to BSI 200/4 against a cyberattack.
- Recovery of a project that has been running for several years. Re-initialization of the project: adjustment of the project organization, initiation of regular meetings, establishment of project controlling and project reporting, introduction of project risk management and consolidation of the project repository. Establishment of project governance and introduction of decision-making structures based on decision templates. Definition of deliverables and derivation of the phase plan and project plan. Carrying out staff and resource planning. Coordination with neighboring projects. Initiation of concept creation and implementation. Leading the project with 8 subprojects and PMO. Budget planning and controlling (14.8 million). Support and coaching of the subprojects in the methodical approach. Coordination with suppliers and support of EU tenders. Coordination and processing of change requests. Coordination with the line organization regarding the economical operability of the FSRZ. Professional support in IT architecture in the areas of zOS, Windows and Linux, network and IT security, in the design of interim operations as well as extended regular operations for the FSRZ, planning of emergency processes and emergency communication internally and externally.
Ralf Thomas
Last position:
Director Global Cloud - Quality & Compliancy at Eviden
- Leading a global team for quality assurance and compliance in cloud services
Christian Piegert
Last position:
Lead Consultant at masoona Consulting GmbH
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
23 years (Germany: 24 years)
Position duration
2.1 years (Germany: 3 years)
Positions per freelancer
17 (Germany: 15)
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Professional Services, Automotive
Certification focus areas
Information Technology, Product Development, Project Management
Bachelor's degree or higher
83% (Germany: 81%)
Master's degree or higher
17% (Germany: 45%)
Certifications per freelancer
3 (Germany: 5)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Nuremberg are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Nuremberg using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What ITSM Covers
IT Service Management, or ITSM, is how companies organize IT work as clear services. It covers incident handling, service requests, change control, asset tracking, and knowledge management. Many teams also look for ITIL-aligned specialists when they need structure around support and operations.
Common Platforms
- ServiceNow service design and workflow setup
- Jira Service Management and request handling
- BMC Helix, Freshservice, and similar service desk tools
- CMDB, catalog, and approval process design
- Reporting and service-level workflow support
Where It Helps
Companies bring in freelance expertise when their support model is unclear, their tool setup is messy, or their processes do not scale. ITSM specialists help map the current state, clean up tickets and queues, and make handoffs easier between support, operations, and business teams.
Strong Delivery
Good professionals do more than configure forms. They understand service design, process ownership, and the link between incident, problem, and change management. They also know how to keep workflows usable for agents while still meeting governance needs.
Nuremberg Context
In Nuremberg, ITSM work often supports manufacturing, logistics, public-sector, and enterprise IT environments. Companies may want on-site workshops for process discovery, then remote follow-up for tool configuration and documentation. German language skills help when service catalogs, knowledge articles, or user communications must be adopted widely.
Typical Outcomes
A strong ITSM specialist can deliver:
- clearer service catalog structure
- better ticket routing and categorization
- cleaner approval and escalation paths
- more usable knowledge articles
- smoother change and release coordination
Frequently asked questions
Everything clients usually want to know about IT Service Management, in one place.
IT Service Management covers the processes, tools, and rules a company uses to deliver IT as a service. It usually includes incident, request, problem, change, knowledge, and asset management. In practice, it helps teams work with clear ownership and repeatable workflows.
ITSM is the broader practice of managing IT services, while ITIL is one of the best-known frameworks used to shape that practice. A company can run ITSM without following ITIL closely, but many teams borrow ITIL ideas for incident, change, and service design. Freelancers should know the difference and avoid treating the framework as the whole discipline.
IT Service Management projects often center on tools like ServiceNow, Jira Service Management, BMC Helix, and Freshservice. The right specialist should know how the tool supports workflows, not just how to click through the interface. Good work also includes catalog design, approvals, reporting, and integrations.
A strong ITSM specialist usually also understands process design, service catalog writing, data cleanup, and basic integration thinking. Knowledge of CMDB structures, SLA handling, and change governance is often useful as well. In larger environments, workshop facilitation and stakeholder management matter just as much as tool knowledge.
IT Service Management work can start with a focused specialist if the task is limited to one tool or one process. Broader redesigns need someone who has handled multiple workflows and can connect service desk work with operations and governance. The more scattered the current setup, the more important practical experience becomes.
ITSM work is often remote once the process and tool setup are clear. On-site time helps when teams need workshops, current-state mapping, or sensitive discussions about support pain points. In Nuremberg, many companies prefer a mix of local presence for discovery and remote work for configuration and documentation.
Look for a ServiceNow or ITSM specialist who can explain trade-offs in plain language and show how their changes improve daily work. Strong signs include clean process mapping, sensible queue design, clear documentation, and realistic adoption planning. Be careful with people who only talk about tool settings and ignore how teams actually use the service.
A solid IT Service Management engagement should end with usable process maps, workflow changes, service catalog updates, and documentation that teams can maintain. Depending on scope, it may also include knowledge base cleanup, reporting definitions, and change or incident playbooks. The best freelancers leave the setup stable enough for internal teams to run confidently.
The average hourly rate of freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects is 125 €, which corresponds to a daily rate of about 998 € based on an 8-hour working day.
Of the freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects, 83% hold at least a Bachelor's degree and 17% hold at least a Master's degree.
On average, freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are German (100%), English (88%), and French (25%).
The most common industries among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are Information Technology (88%), Professional Services (63%), and Automotive (50%).
The most common business areas among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are Information Technology (100%), Operations (88%), and Project Management (63%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
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Frankfurt 
Stuttgart 
Dusseldorf 
Dortmund 
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FRATCH CEO
