IT Service Management Experts in Nuremberg
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Meet FRATCH Experts in Nuremberg, who have recently used IT Service Management
Agelis W.
Last position:
Senior Application & IT Service Management at AW-Datentechnik
- Focus on winning new enterprise IT projects and further developing the IT Service and Application Management profile
- Available for new projects in Application Management, IT Service Management and Application Operations
Michael G.
Last position:
Lead Global eCommerce Operations at PUMAGroup
- Bedrock technology operations role providing the foundations on which PUMA's global product teams build PUMA.com and associated systems
- Managed a €3.5 million CAPEX portfolio including ~20 externals and 16 platform and tooling vendors
- Started up and led five functional teams for platform engineering, cloud administration, edge technology, continuous performance testing, and L2 support / incident management
- Person of last resort for mysteries, intractable bugs, compliance crises, litigation support, and black-hole issues where ownership was unclear or contested
- Sole author and driver of a multi-million-euro, multi-year RFP for Global Operations Center serving the direct-to-consumer technology estate for eCommerce, order management, and brick-and-mortar retail tech support
- Conceived, designed, developed and productionized Order Viewer, a secure internal application providing observability into PUMA.com order data at sub-second latency; independently delivered architecture, implementation, GCP deployment, SSO integration and organizational compliance.
Christoph N.
Last position:
Project Manager at Zentraler Beitragsservice
- The aim of the project is to build a Greenfield FailSafe data center (FSRZ) as an emergency measure in accordance with BSI 200/4 against a cyberattack.
- Recovery of a project that had been running for several years. Re-initialization of the project: adjustment of the project organization, initiation of regular meetings, establishment of project controlling and project reporting, introduction of project risk management and consolidation of project documentation. Establishment of project governance and introduction of decision-making structures based on decision papers. Definition of deliverables and derivation of phase plans and the project plan. Personnel and resource planning. Coordination with “neighboring projects.” Initiation of concept development and implementation. Management of the project with 8 subprojects and PMO. Budget planning and controlling (14,8 Mio). Support and coaching of the subprojects in their methodological approach. Coordination with suppliers and support during EU tenders. Coordination and processing of change requests. Coordination with the line organization regarding the economic operation of the FSRZ. Technical support for IT architecture in the areas of zOS, Windows and Linux, network and IT security, the design of interim operations and extended regular operations for the FSRZ, planning of emergency processes and emergency communication internally and externally.
Benjamin S.
Last position:
CRM strategy & requirements analysis for marketing campaigns in the automotive sector at AUDI AG
- Development of strategies, processes and system requirements to further develop the lead and campaign streams of a Salesforce system for the subsystems Sales Cloud, Marketing Cloud and Analytics Cloud
- Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
- Analysis and optimization of existing and new contact points
- Derivation of system requirements and user tests for new developments
- Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
- Facilitation of ideation workshops with the project's stakeholders
- Mediation between business and technical project stakeholders
- Analysis and post-documentation of existing marketing strategies and the system functions already created for them
- Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
- Consultation on content and asset strategy for marketing campaigns
- Definition of KPIs and other performance criteria for the system and CRM strategy
Udo S.
Last position:
GRC Project Manager at 1 & 1 Mobilfunk
Developed a GRC guideline for project management in the rollout area.
Oumarou B.
Last position:
Network Administrator WAN & Data Center at Teamative Germany GmbH
- Implementation, administration, configuration and operation of Cisco network components (PE-CE routers, provider routers, SD-WAN, switches, access gateways)
- Ensuring availability, performance, ongoing development and operation of the WAN access network infrastructure
- Creating technical documentation in FNT-Command
- Troubleshooting and handling incidents, changes, requests and problems tickets
- Tools: ITSM, Command-FNT, Orion, ASDM, Panorama
- Scripting: Bash Shell, Python, Ansible
- Protocols: IS-IS, BGP, MPLS, VRF, GETVPN, Segment Routing, Static Routing
- Devices: NCS-57C3 Series, ASR-1000 Series, ISR-4331, ISR-4451 SD-WAN, Catalyst 9k Series, Nexus 9k Series
- Firewall: Check Point, Palo Alto, Cisco ASA-5585, FWSM
Ralf T.
Last position:
Director Global Cloud - Quality & Compliancy at Eviden
- Leading a global team for quality assurance and compliance in cloud services
Christian P.
Last position:
Lead Consultant at masoona Consulting GmbH
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
23 years (Germany: 24 years)
Position duration
2.1 years (Germany: 3 years)
Positions per freelancer
17 (Germany: 15)
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Automotive, Professional Services
Certification focus areas
Information Technology, Product Development, Project Management
Bachelor's degree or higher
83% (Germany: 82%)
Master's degree or higher
17% (Germany: 46%)
Certifications per freelancer
3 (Germany: 6)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Nuremberg are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Nuremberg using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
IT Service Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (88%)
- Automotive (63%)
- Professional Services (63%)
- Government and Administration (50%)
- Telecommunication (50%)
- Energy (38%)
- Fashion (38%)
- Insurance (38%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service Operations
IT Service Management, commonly called ITSM, organizes how technology services are designed, delivered, supported and improved. It connects service desks, infrastructure teams, business units and suppliers through defined workflows, ownership and service levels. Companies use it to make support more predictable and business services more resilient.
Core Practices
ITSM covers the full service lifecycle, from planning and transition to daily operation and continual improvement.
- Incident and service request management
- Problem investigation and root-cause analysis
- Change, release and configuration control
- Service catalogues, knowledge bases and service levels
- Asset and configuration management
Platforms and Frameworks
Specialists work across ITSM platforms including ServiceNow, Jira Service Management, BMC Helix, Ivanti and ManageEngine. They may apply ITIL practices while adapting workflows to an organization’s structure rather than copying a framework without context. Integrations with identity management, monitoring, collaboration and discovery tools are often central to the solution.
When Experts Help
Companies bring in freelance ITSM expertise during platform selection, service desk transformation, process redesign or a complex implementation. External specialists can also support migrations, acquisitions, audit preparation and periods of operational change.
- A service desk lacks clear ownership or escalation paths
- Manual approvals delay changes and requests
- Configuration data is incomplete or unreliable
- Teams need a practical roadmap for platform adoption
Local Collaboration
Organizations in Nuremberg and across Germany often need ITSM processes that support distributed teams, regulated environments and German-language service communication. Freelance experts can work remotely, on site or in a hybrid model, depending on workshops, stakeholder access and operational requirements. Clear documentation and communication matter in every setup.
Strong Specialists
A strong professional combines process knowledge with hands-on platform skill. They can map real user needs, simplify workflows, define useful service metrics and connect ITSM data with operational decisions. Look for evidence of sustainable adoption, clean configuration, effective training and measurable improvements in service quality rather than a platform badge alone.
Frequently asked questions
Everything clients usually want to know about IT Service Management, in one place.
IT Service Management is used to plan, deliver, support and improve technology services. It gives teams structured ways to handle incidents, requests, changes, problems, assets and service knowledge.
IT Service Management covers more than ticket handling. A service desk is one point of contact, while ITSM also governs service design, change control, configuration data, continual improvement and relationships with the business.
Professionals in IT Service Management may specialize in ServiceNow, Jira Service Management, BMC Helix, Ivanti or ManageEngine. The right platform depends on process complexity, integrations, existing skills and the organization’s operating model.
A strong IT Service Management specialist often brings knowledge of ITIL practices, service design, workflow automation, reporting, identity systems, monitoring and configuration management. Change enablement, stakeholder facilitation and clear documentation are also valuable.
The requirement depends on the scope. A workflow adjustment may need focused platform expertise, while a service transformation calls for someone who can assess operating models, lead workshops, manage dependencies and guide adoption across teams.
Yes, much of IT Service Management can be delivered remotely through workshops, platform configuration, documentation and virtual training. On-site sessions in Nuremberg may still help with process discovery, stakeholder alignment or service desk observation.
Assess whether the IT Service Management professional can connect platform configuration to business outcomes. Ask for examples of simplified processes, reliable reporting, successful adoption and controlled change, not only a list of tools or certifications.
A successful IT Service Management implementation usually starts with clear service ownership, incident and request handling, change control and trustworthy configuration information. The specialist should prioritize usable processes, integrate relevant systems and leave the internal team able to operate the result.
The average hourly rate of freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects is 125 €, which corresponds to a daily rate of about 999 € based on an 8-hour working day.
Of the freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects, 83% hold at least a Bachelor's degree and 17% hold at least a Master's degree.
On average, freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are German (100%), English (88%), and French (25%).
The most common industries among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are Information Technology (88%), Automotive (63%), and Professional Services (63%).
The most common business areas among freelancers in Nuremberg, Germany who have used IT Service Management in their recent projects are Information Technology (100%), Operations (88%), and Project Management (63%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Dortmund 
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