Michael Gaskin - Interim Technology Leadership

Q: Where is Michael based?

Michael is based in Herzogenaurach, Germany .

Q: What languages does Michael speak?

Michael speaks the following languages: German (Advanced), English (Advanced) .

Q: How many years of experience does Michael have?

Michael has at least 11 years of experience. During this time, Michael has worked in at least 6 different roles and for 3 different companies . The average length of individual experience is 2 years and 11 months . Note that Michael may not have shared all experience and actually has more experience.

Q: What is Michael's latest experience?

Michael's most recent position is Lead Global eCommerce Operations at PUMAGroup .

Q: What companies has Michael worked for in recent years?

In recent years, Michael has worked for PUMAGroup .

Q: Which industries is Michael most experienced in?

Michael is most experienced in industries like Retail , Fashion , and Information Technology . Michael also has some experience in Sport .

Q: Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology , Project Management , and Operations . Michael also has some experience in Business Intelligence , Customer Service , and Sales .

Q: Which industries has Michael worked in recently?

Michael has recently worked in industries like Retail , Fashion , and Sport .

Q: Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology , Operations , and Project Management .

Recommended expert

Herzogenaurach, Germany

Check rate

Experience

Apr 2023 - Present

3 years 4 months

Herzogenaurach, Germany

Lead Global eCommerce Operations

PUMAGroup

Bedrock technology operations role providing the foundations on which PUMA's global product teams build PUMA.com and associated systems
Managed a €3.5 million CAPEX portfolio including ~20 externals and 16 platform and tooling vendors
Started up and led five functional teams for platform engineering, cloud administration, edge technology, continuous performance testing, and L2 support / incident management
Person of last resort for mysteries, intractable bugs, compliance crises, litigation support, and black-hole issues where ownership was unclear or contested
Sole author and driver of a multi-million-euro, multi-year RFP for Global Operations Center serving the direct-to-consumer technology estate for eCommerce, order management, and brick-and-mortar retail tech support
Conceived, designed, developed and productionized Order Viewer, a secure internal application providing observability into PUMA.com order data at sub-second latency; independently delivered architecture, implementation, GCP deployment, SSO integration and organizational compliance.

Jul 2021 - Apr 2023

1 year 10 months

Herzogenaurach, Germany

Senior DevOps Manager, Global eCommerce

PUMAGroup

Recruited from North America to join the Global team in Germany for a technological moonshot to develop a new headless commerce solution for major PUMA.com markets in North America, the EU, India, Japan and Oceania
Founding project team member and name-giver of Cybercat, a solution comprising a custom-built React/NextJS storefront running in the public cloud, a React Native mobile app for iOS and Android, a modern content management system (Sanity), and a GraphQL backend-for-frontend API to interface with Salesforce Commerce Cloud and other data sources
Responsible for cloud infrastructure, developer tooling, observability, and deployment pipelines (CI/CD)
Identified and seized an opportunity to switch from x86 to Graviton-based Lambda functions to save a mid-six-figure amount on compute cost annually
Selected and built out PUMA's observability stack from scratch with Coralogix for logs and APM, Anodot anomaly detection and Checkly synthetic monitoring

Jan 2020 - Jul 2021

1 year 7 months

Westford, United States

Manager – eCommerce Site Operations

PUMAGroup

Led the development team building out and operating the US and Canada PUMA.com sites ($170M annual revenue)
First point of escalation for all incidents, outages, and bugs affecting the US and Canada sites
Successfully balanced competing demands between regional and global roadmap items, bugs, pain points, and technical debt by creating a single-pane-of-glass view of all Work In Progress in Miro
Led the organization in bi-annual roadmap planning and weekly tactical adjustments; encouraged horse-trading among stakeholders and enforced tradeoffs to protect development team capacity
Delivered new capabilities including Apple Pay, Buy Now Pay Later options, outfit recommendations with Stylitics, post-purchase delivery assurance with Narvar, migration to global SAP Emarsys email platform, Ambassador Card support for athletes and celebrities, WCAG accessibility compliance, a wishlist, improved observability with Splunk, and more

Mar 2018 - Jan 2020

1 year 11 months

Natick, United States

IT Service Management Analyst

MathWorks

Designed incident, problem, and release management processes within an evolving Platform Engineering function
Streamlined major incident collaboration by introducing a ChatOps-based system with xMatters and Microsoft Teams
Created a contract management system using Jira and Riada Insight to replace fragmented spreadsheets

Feb 2015 - Mar 2018

3 years 2 months

Framingham, United States

Principal Analyst – IT Service Management

Staples

Founding member and name-giver of the Continual Service Improvement team within Staples Digital Solutions
Unearthed a decade-old enterprise process map of Staples and used it to change the way the organization thought about IT reliability and availability
Completed a short-term assignment with the DotcomSupport team to improve L2 incident and bug handling for Staples.com, a top 5 online retailer; helped the team to make better use of ServiceNow and Jira to prevent issues from stalling and falling out of view
Stepped in as temporary Product Owner for an analytics team in crisis and used Weighted Shortest Job First prioritization to reduce the lead time for analytics requests from 5 months to 3 weeks

Feb 2015 - Mar 2018

3 years 2 months

Framingham, United States

Program Specialist – Global eCommerce PMO

Staples

Project member for the buildout of design.staples.com, a major new copy & print platform replacing several vendor-operated white-label sites
Played a variety of roles interfacing with inside sales and customer service staff, in-store Copy & Print associates, the PNI Media production team, and Staples Premedia Services to manage the transition and build out the collection of artwork templates for the new site

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Fashion, Sport, and Information Technology.

Retail

Fashion

Sport

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Business Intelligence, Customer Service, and Sales.

Information Technology

Project Management

Operations

Business Intelligence

Customer Service

Sales

Summary

Principal technology operations leader with wide-ranging experience across product management, engineering, tooling and enterprise IT. Specialized in making sense of high-ambiguity, low-maturity environments and creating capabilities where none currently exist.

A hands-on player-coach comfortable with both high-level strategy and low-level execution through direct access to code and consoles. Cool under pressure and no stranger to firefighting with major revenue losses on the line.

Languages

German

Advanced

English

Advanced

Education

Jan 2008 - Jan 2011

Middlebury College

Bachelor of Arts · Geography · Middlebury, United States

Statistics

Experience

Total positions 6

Experience in Retail 9.5 y

Avg length 2 y 5 m

Longest experience 3 y 3 m

Global Experience

Countries worked in 2 (United States, Germany)

Primary country United States

Expertise

Recent roles Lead Global eCommerce Operations, Senior DevOps Manager, Global eCommerce, Manager – eCommerce Site Operations

Main industries Retail, Fashion, Sport

Main business areas Information Technology, Project Management, Operations

Qualifications

Highest degree Bachelor

Profile

Created

July 2026

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Have questions? Find more information here.

Where is Michael based?

Michael is based in Herzogenaurach, Germany.

What languages does Michael speak?

Michael speaks the following languages: German (Advanced), English (Advanced).

How many years of experience does Michael have?

Michael has at least 11 years of experience. During this time, Michael has worked in at least 6 different roles and for 3 different companies. The average length of individual experience is 2 years and 11 months. Note that Michael may not have shared all experience and actually has more experience.

What roles would Michael be best suited for?

Based on recent experience, Michael would be well-suited for roles such as: Lead Global eCommerce Operations, Senior DevOps Manager, Global eCommerce, Manager – eCommerce Site Operations.

What is Michael's latest experience?

Michael's most recent position is Lead Global eCommerce Operations at PUMAGroup.

What companies has Michael worked for in recent years?

In recent years, Michael has worked for PUMAGroup.

Which industries is Michael most experienced in?

Michael is most experienced in industries like Retail, Fashion, and Information Technology. Michael also has some experience in Sport.

Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology, Project Management, and Operations. Michael also has some experience in Business Intelligence, Customer Service, and Sales.

Which industries has Michael worked in recently?

Michael has recently worked in industries like Retail, Fashion, and Sport.

Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology, Operations, and Project Management.

What is Michael's education?

Michael holds a Bachelor in Geography from Middlebury College.

What is the availability of Michael?

The availability of Michael needs to be confirmed.

What is the rate of Michael?

Michael's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.