IT Service Management Experts in Stuttgart
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Meet FRATCH Experts in Stuttgart, who have recently used IT Service Management
Dennis Rall
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Marko Oršolić
Last position:
System Administrator in a 6-person Team at FITS
- System administration of FreeBSD 11, 12 and 13.1 in a secure cloud software solution
- Administration of proxy servers for FITS and its clients, banks and state banks
- Administration of secure internet solutions
- Administration of secure mail solutions and mail gateways
- Administration of Apache 2.4 web servers
- Planning and maintenance of servers and network components in FNT Command
- Incident, change and ticket handling, especially troubleshooting network issues using Splunk and ARS
- Troubleshooting and log file analysis using Splunk Enterprise
- Monitoring with Nagios
- Ordering, provisioning and installation of certificates on Apache web servers, Nginx web servers and load balancers
- Hardware: HP ProLiant DL380 Gen 9 and 10, Cisco Catalyst
- Software: FreeBSD 11, 12 and 13.2, FNT Command, shell scripts, MySQL databases, ServiceNow, ARS, Splunk Enterprise 8.15
German Rauhut
Last position:
Freelance Technical Product Owner & AI Product Builder at Neckarshore AI / Freelance
Two complementary tracks: (a) building my own AI products and open-source tools under the Neckarshore AI brand, with a focus on AI-supported multi-agent development processes and documentation automation; (b) freelance support for industrial, logistics, and financial companies in IT-related transformation projects.
Current product portfolio under the Neckarshore AI brand:
- Omnopsis Documenter — AI-powered documentation engine: generates compliance, technical, and release documentation from Git, Jira, and Confluence. 500+ automated tests, 100+ API endpoints, RBAC, monitoring stack.
- TrustScope — trust analysis for public GitHub repos: deterministic three-pillar report (Security & Supply Chain, Governance, Community) based on OpenSSF Scorecard, with constructive fix suggestions instead of a single misleading score.
- md-viewer — dependency-free Markdown viewer for macOS (Finder Quick Action) and web, split view of rendered document and raw text.
- Obsidian Vault Autopilot — AI-supported vault automation for Obsidian × Claude Code: sorts the inbox, renames notes, enriches frontmatter.
- Phonesis Voice Bank — voice archive for families, hospices, and cultural archives (guided recordings, inheritable archive, optional voice cloning); currently in the GDPR compliance phase (Art. 9, biometric data).
- Multi-Agent Development Process — 12+ specialized agents (architecture, implementation, security, refactoring, marketing) with structured handoff protocol, parallel execution, and automated quality assurance — powers the entire product development.
- Freelance consulting: Technical Product Ownership for production, logistics, and compliance/AML systems; steering international rollouts including test, cutover, and change management.
Stack: NestJS, TypeScript, PostgreSQL, Redis/BullMQ, Next.js, Claude Code (Opus), Docker, GitHub Actions, Vercel
Hasan Aydin
Last position:
Service Manager Infrastructure (Interim) and Worldwide Program Manager at Self-employed / Cloud4IT GmbH
Implementation of Rittal MDC’s hybrid data center (on-premises, Azure and local)
Implementation of backup solution (Azure, Azure local, M365 and Entra ID) with Rubrik
Application migration and optimization
Client management (Intune) with Microsoft 365, Office 365 (Exchange Online, OneDrive, MS Teams, SharePoint Online)
WAN migration and network optimization including Cisco Umbrella, network segmentation and microsegmentation in IT and OT areas
Implementation of comprehensive WLAN
Active Directory, Azure AD and Azure tiering model
Security optimization (NIST, SoSafe, BitSight, SecureScoreCard)
IT Service Management implementation (ITIL, workflows, ticket system, SIEM and SOC monitoring)
Strategy consulting and reporting to CIO
Tendering and selection of service providers for various managed services
Maintaining operations for IT infrastructure security topics
Creation, updating and monitoring of project plan/progress, business case and PMO
Planning and managing work packages, costs, resources, risks, quality, communication and configuration management
Stakeholder analysis, HR and procurement management
Holistic view of data security and privacy (IT baseline protection, GDPR)
Monitoring, reporting and compliance with project management processes and standards
Review and adjustment of IT service contracts based on customer requirements
Management of new and existing IT service providers
Solution design / requirements management
Sergey Komarov
Last position:
Managing Director Cybersecurity at CBA-Cybersecurity and Business Advisory GmbH
- Development of comprehensive services in cybersecurity, IT governance, and AI
- Building and delivering strategic security solutions such as vCISO service, ISMS, SOC-as-a-Service (SIEM, SOAR, use cases, playbooks, threat hunting, incident response), AI-driven risk and compliance tools, and frameworks for outsourcing and third-party risks
- Supporting companies in meeting regulatory requirements and certifications (ISMS, NIS-2, DORA, CRA, KRITIS, ISO 27001, TISAX, BSI IT Baseline Protection, EU AI Act)
- Promoting innovations in cybersecurity automation, AI governance, and secure digital transformation
- Responsible for company growth, client relations, and strategic partnerships
Tonino Lo Chiatto
Last position:
Owner & Managing Director | Interim Consultant at LC-PV GmbH & Co. KG
- Development & implementation of the entire PV value chain
- Business model development for tenant electricity, PPAs & contracting
- Senior consulting, interim management, program management
- Strategic and operational management of FTTx rollout projects
- Management of subsidized fiber expansion in central Hesse
- Construction project management and acceptance management for thousands of households
Thomas Arends
Last position:
Interim Management at Vincorion Power Systems GmbH
- Process and project management to optimize products and development processes for energy systems
- Technical risk management
- Requirements engineering and system architecture
- System FMEA of power generator units and energy storage modules aiming for generic structures
- Claims management according to Section 313 of the German Civil Code
- Regulatory environment: military and NATO standards, AQAP, VG norms
Ronald Foerster
Last position:
IT Consultant & Training at Various Small Projects & AI Training
- Development of multiple websites for small businesses (6)
- SEO/SEM
- Business Consulting (Implementation of ERP systems (Fresha / MS Dynamics))
- AI Tooling, Prompting & Coding
- GenAI Chatbot (GPT 4.0)
- Creation of a telephone agent (NLP services, Twilio, Python, Azure Services)
- Python coding, report & dashboard creation
- Stakeholder management and consulting throughout the project lifecycle
Training and Certifications in AI:
- Microsoft Azure AI Fundamentals
- Develop Gen AI Solutions with Azure Open AI Service
- Designing and Implementing a Microsoft Azure AI Solution
- Artificial Intelligence for the Business Professional
- Generative AI for the Business Professional
- Certified Artificial Intelligence Practitioner
Christian Bloch
Last position:
Principal Consultant (Self-employed) at BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Lars Lönnecke
Last position:
Epic & Journey Owner for Digital Transformation of IT Architecture (RAITT) at Telefónica Germany GmbH & Co. OHG
- Implementation of a new partner management solution
- Epic Owner & Journey Owner in an international environment
- Responsible for epics from blueprinting to commercial launch
- Stakeholder management & reporting
Michael Wolf
Last position:
Storage Architect at BSI GmbH
- Processing changes to build new storage in a new data center environment
- Draft design of the storage solution with its backup area
- Discussions on the future storage architecture and cloud backup solution
- Timeline creation for each project with duration and maturity level
- Documenting each project in Confluence
- Updating all storage product items in Certlich
- Updating and fixing errors in Alfabet
- Adding new products and their details in Alfabet for the storage area
Thomas Manderla
Last position:
System Operator at Mannheimer Versicherung AG
- Managed job scheduling in a two-shift operation
- Monitored production workflows including error analysis and documentation on CA7 scheduling systems in production, migration and test environments under z/OS
- Executed various IPLs and restarted multiple subsystems
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
28 years (Germany: 24 years)
Position duration
2.4 years (Germany: 3 years)
Positions per freelancer
18 (Germany: 15)
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Aerospace and Defense
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
75% (Germany: 81%)
Master's degree or higher
38% (Germany: 45%)
Certifications per freelancer
6 (Germany: 5)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Stuttgart are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Stuttgart using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What it covers
IT Service Management, often called ITSM, organizes how IT work is requested, delivered, supported, and improved. It ties service desks, incident handling, request fulfillment, change control, and knowledge management into one operating model. Strong specialists turn IT from ad hoc support into a reliable service.
Common tools
- ServiceNow for service workflows, catalog, and automation
- Jira Service Management for support and request handling
- ITIL-based process design and service governance
- CMDB, asset, and knowledge management structures
These experts know how the tools connect to real service processes, not just how to configure screens. They also understand reporting, queue design, approvals, and the handoffs between teams.
When to hire
Bring in freelance expertise when support is slow, processes are unclear, or a service tool rollout has stalled. Companies also hire specialists for audits, process redesign, migration work, or to clean up a CMDB. In Stuttgart, this is common in industrial and enterprise settings that need stable, well-documented service operations.
What they deliver
A strong professional can map current processes, define target workflows, and align service levels with business needs. Typical deliverables include incident and change models, service catalogs, knowledge structures, and training for internal teams. Good work is practical, documented, and easy to maintain.
Skills that matter
Strong ITSM specialists combine process thinking with platform know-how and clear communication. They should understand ITIL, service governance, automation, reporting, and stakeholder management.
- Process analysis and redesign
- Tool configuration and workflow design
- Service catalog and request management
- Change, problem, and incident practices
- Documentation and training
What good looks like
Good IT Service Management work reduces friction without adding bureaucracy. Look for clear service definitions, sensible approvals, clean data, and workflows that match how teams really work. In Stuttgart, the best freelancers can collaborate remotely, but they should also be comfortable with on-site workshops when process alignment needs direct discussion.
Frequently asked questions
Before you brief your next project: the most common questions about IT Service Management.
IT Service Management is used to organize support, requests, changes, and ongoing service delivery in a structured way. It helps teams make work visible, assign ownership, and improve how services run day to day. Companies use it to reduce chaos and create repeatable operating routines.
ITSM is the broader discipline of managing IT as a service. ITIL is a popular framework often used to shape ITSM processes, but it is not the same thing. Many projects use ITIL ideas together with tools like ServiceNow or Jira Service Management.
A IT Service Management project often includes ServiceNow, Jira Service Management, a CMDB, knowledge bases, and asset tracking. The right setup depends on whether the focus is service desk work, change control, automation, or reporting. Good specialists know how these parts fit together.
A strong IT Service Management freelancer should understand process design, stakeholder communication, service governance, and workflow automation. Familiarity with ITIL, reporting, data quality, and training is also valuable. Those skills matter because the work is as much about adoption as configuration.
For a small process improvement, a practical IT Service Management specialist may be enough. For a platform rollout or operating-model redesign, you usually need someone who has handled both process and tool work before. The more teams and integrations involved, the more important that broader experience becomes.
Many IT Service Management tasks can be done remotely, especially documentation, configuration, and analysis. On-site time can still help in Stuttgart when workshops, process discovery, or stakeholder alignment need direct collaboration. The best setup often mixes both.
Look for clear process thinking, clean documentation, and evidence that the person can make workflows simpler rather than heavier. A strong IT Service Management specialist explains trade-offs, asks about business impact, and keeps data quality in mind. You should also see practical experience with real service operations, not only tool setup.
A good IT Service Management freelancer should leave you with better routing, clearer ownership, and fewer manual steps. You should also get usable documentation, agreed process rules, and a setup that your team can maintain. The goal is smoother service, not just a configured tool.
The average hourly rate of freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects is 115 €, which corresponds to a daily rate of about 922 € based on an 8-hour working day.
Of the freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects, 75% hold at least a Bachelor's degree and 38% hold at least a Master's degree.
On average, freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects have 28 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects are German (100%), English (100%), and French (33%).
The most common industries among freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects are Information Technology (92%), Banking and Finance (67%), and Aerospace and Defense (50%).
The most common business areas among freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects are Information Technology (100%), Project Management (92%), and Operations (83%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Dusseldorf 
Dortmund 
Essen 
Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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Philipp Thomaschewski
FRATCH CEO
