IT Service Management Experts in Stuttgart
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Meet FRATCH Experts in Stuttgart, who have recently used IT Service Management
Ronald F.
Last position:
Senior IT Consultant – Requirement Engineer at Deutsche Bank - Strivion
Methodology: Agile project management
Goal: Digitization and implementation of CCD2 requirements within the Consumer Finance systems.
Analysis, identification, and assessment of business requirements, as well as their transfer into technical implementation requirements. Coordination and status reporting of the various requirements. Documentation and process management using UML and BMPN. Cross-functional stakeholder management, UAT testing, data management, API architecture management.
Tools: Jira, Confluence, Visual Code, Sql Developer, Enterprise Architect, MsOffice, Bruno, ALM, Camunda, Figma
Dennis R.
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
German R.
Last position:
Freelance Technical Product Owner & AI Product Builder at Neckarshore AI / Freelance
Two complementary tracks: (a) building my own AI products and open-source tools under the Neckarshore AI brand, with a focus on AI-supported multi-agent development processes and documentation automation; (b) freelance support for industrial, logistics, and financial companies in IT-related transformation projects.
Current product portfolio under the Neckarshore AI brand:
- Omnopsis Documenter — AI-powered documentation engine: generates compliance, technical, and release documentation from Git, Jira, and Confluence. 500+ automated tests, 100+ API endpoints, RBAC, monitoring stack.
- TrustScope — trust analysis for public GitHub repos: deterministic three-pillar report (Security & Supply Chain, Governance, Community) based on OpenSSF Scorecard, with constructive fix suggestions instead of a single misleading score.
- md-viewer — dependency-free Markdown viewer for macOS (Finder Quick Action) and web, split view of rendered document and raw text.
- Obsidian Vault Autopilot — AI-supported vault automation for Obsidian × Claude Code: sorts the inbox, renames notes, enriches frontmatter.
- Phonesis Voice Bank — voice archive for families, hospices, and cultural archives (guided recordings, inheritable archive, optional voice cloning); currently in the GDPR compliance phase (Art. 9, biometric data).
- Multi-Agent Development Process — 12+ specialized agents (architecture, implementation, security, refactoring, marketing) with structured handoff protocol, parallel execution, and automated quality assurance — powers the entire product development.
- Freelance consulting: Technical Product Ownership for production, logistics, and compliance/AML systems; steering international rollouts including test, cutover, and change management.
Stack: NestJS, TypeScript, PostgreSQL, Redis/BullMQ, Next.js, Claude Code (Opus), Docker, GitHub Actions, Vercel
Hasan A.
Last position:
Service Manager Infrastructure (Interim) and Worldwide Program Manager at Self-employed / Cloud4IT GmbH
Implementation of Rittal MDC’s hybrid data center (on-premises, Azure and local)
Implementation of backup solution (Azure, Azure local, M365 and Entra ID) with Rubrik
Application migration and optimization
Client management (Intune) with Microsoft 365, Office 365 (Exchange Online, OneDrive, MS Teams, SharePoint Online)
WAN migration and network optimization including Cisco Umbrella, network segmentation and microsegmentation in IT and OT areas
Implementation of comprehensive WLAN
Active Directory, Azure AD and Azure tiering model
Security optimization (NIST, SoSafe, BitSight, SecureScoreCard)
IT Service Management implementation (ITIL, workflows, ticket system, SIEM and SOC monitoring)
Strategy consulting and reporting to CIO
Tendering and selection of service providers for various managed services
Maintaining operations for IT infrastructure security topics
Creation, updating and monitoring of project plan/progress, business case and PMO
Planning and managing work packages, costs, resources, risks, quality, communication and configuration management
Stakeholder analysis, HR and procurement management
Holistic view of data security and privacy (IT baseline protection, GDPR)
Monitoring, reporting and compliance with project management processes and standards
Review and adjustment of IT service contracts based on customer requirements
Management of new and existing IT service providers
Solution design / requirements management
George O.
Last position:
IT Senior Consultant at Data Group
- IT Senior Consultant (bank infrastructure, Active Directory, Azure, security, PKI)
- Planning, design, and implementation of cloud solutions based on Microsoft Azure / M365
- Teams, M365, and cloud services
- Vulnerabilities, threats, attacks
- Security analysis, security policy, security architecture
- Conducting meetings and presentations at various management levels
- Organizing and leading team meetings to improve internal communication
- Tools: PowerShell, Active Directory, GPO, DNS, DHCP, scripting
Sergey K.
Last position:
Managing Director Cybersecurity at CBA-Cybersecurity and Business Advisory GmbH
- Development of comprehensive services in cybersecurity, IT governance, and AI
- Building and delivering strategic security solutions such as vCISO service, ISMS, SOC-as-a-Service (SIEM, SOAR, use cases, playbooks, threat hunting, incident response), AI-driven risk and compliance tools, and frameworks for outsourcing and third-party risks
- Supporting companies in meeting regulatory requirements and certifications (ISMS, NIS-2, DORA, CRA, KRITIS, ISO 27001, TISAX, BSI IT Baseline Protection, EU AI Act)
- Promoting innovations in cybersecurity automation, AI governance, and secure digital transformation
- Responsible for company growth, client relations, and strategic partnerships
Thomas A.
Last position:
Interim Management at Vincorion Power Systems GmbH
- Process and project management to optimize products and development processes for energy systems
- Technical risk management
- Requirements engineering and system architecture
- System FMEA of power generator units and energy storage modules aiming for generic structures
- Claims management according to Section 313 of the German Civil Code
- Regulatory environment: military and NATO standards, AQAP, VG norms
Tonino L.
Last position:
Owner & Managing Director | Interim Consultant at LC-PV GmbH & Co. KG
- Development & implementation of the entire PV value chain
- Business model development for tenant electricity, PPAs & contracting
- Senior consulting, interim management, program management
- Strategic and operational management of FTTx rollout projects
- Management of subsidized fiber expansion in central Hesse
- Construction project management and acceptance management for thousands of households
Marko O.
Last position:
System Administrator in a 6-person Team at FITS
- System administration of FreeBSD 11, 12 and 13.1 in a secure cloud software solution
- Administration of proxy servers for FITS and its clients, banks and state banks
- Administration of secure internet solutions
- Administration of secure mail solutions and mail gateways
- Administration of Apache 2.4 web servers
- Planning and maintenance of servers and network components in FNT Command
- Incident, change and ticket handling, especially troubleshooting network issues using Splunk and ARS
- Troubleshooting and log file analysis using Splunk Enterprise
- Monitoring with Nagios
- Ordering, provisioning and installation of certificates on Apache web servers, Nginx web servers and load balancers
- Hardware: HP ProLiant DL380 Gen 9 and 10, Cisco Catalyst
- Software: FreeBSD 11, 12 and 13.2, FNT Command, shell scripts, MySQL databases, ServiceNow, ARS, Splunk Enterprise 8.15
Christian B.
Last position:
Principal Consultant (Self-employed) at BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Lars L.
Last position:
Epic & Journey Owner for Digital Transformation of IT Architecture (RAITT) at Telefónica Germany GmbH & Co. OHG
- Implementation of a new partner management solution
- Epic Owner & Journey Owner in an international environment
- Responsible for epics from blueprinting to commercial launch
- Stakeholder management & reporting
Michael W.
Last position:
Storage Architect at BSI GmbH
- Processing changes to build new storage in a new data center environment
- Draft design of the storage solution with its backup area
- Discussions on the future storage architecture and cloud backup solution
- Timeline creation for each project with duration and maturity level
- Documenting each project in Confluence
- Updating all storage product items in Certlich
- Updating and fixing errors in Alfabet
- Adding new products and their details in Alfabet for the storage area
Thomas M.
Last position:
System Operator at Mannheimer Versicherung AG
- Managed job scheduling in a two-shift operation
- Monitored production workflows including error analysis and documentation on CA7 scheduling systems in production, migration and test environments under z/OS
- Executed various IPLs and restarted multiple subsystems
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
29 years (Germany: 24 years)
Position duration
2.3 years (Germany: 3 years)
Positions per freelancer
19 (Germany: 15)
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Automotive
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
78% (Germany: 82%)
Master's degree or higher
44% (Germany: 47%)
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Stuttgart are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Stuttgart using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
IT Service Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (92%)
- Banking and Finance (69%)
- Automotive (54%)
- Government and Administration (54%)
- Aerospace and Defense (46%)
- Insurance (46%)
- Manufacturing (46%)
- Professional Services (46%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service Operations
IT Service Management, commonly called ITSM, defines how an organisation plans, delivers and improves technology services. It connects people, processes and tools across incidents, service requests, problems, changes and knowledge. The goal is dependable service for employees, customers and business applications rather than isolated technical activity.
Core Frameworks
Strong ITSM work often uses ITIL practices as a practical reference, while adapting controls to the organisation’s size, risk profile and operating model. Specialists translate service goals into clear ownership, response paths, escalation rules and measurable service levels. They may also align ITSM with COBIT, ISO 20000 or internal governance requirements.
Platforms And Tooling
Experts configure and extend the systems that make service work visible and repeatable, including ServiceNow, Jira Service Management, BMC Helix and ManageEngine ServiceDesk Plus. Typical work includes:
- Designing catalogues, request forms and approval flows
- Building incident, problem and change workflows
- Connecting monitoring, identity, asset and collaboration tools
- Creating knowledge bases, dashboards and service reports
When To Bring Expertise
Companies bring in freelance ITSM specialists during platform rollouts, process redesigns, service-provider transitions and audit preparation. They can stabilise overloaded service desks, remove manual handoffs and establish a practical operating model after a merger or cloud transformation. Stuttgart companies often need collaboration across manufacturing, automotive, finance and public-sector environments, with remote delivery combined with on-site workshops where useful.
Adjacent Capabilities
ITSM projects rely on more than ticket configuration. Useful adjacent skills include service design, business analysis, IT asset management, configuration management databases, automation, API integration, identity management and reporting. Professionals may also support DevOps, cloud operations, cybersecurity and enterprise architecture so that service processes reflect how systems are actually built and run.
Quality Signals
A strong professional can explain why a process exists, not only how to configure a tool. Look for experience with the relevant platform, service model and organisational constraints, plus clear examples of improved ownership, documentation and user communication. The best specialists balance standard ITIL guidance with pragmatic workflows, protect data access, test changes carefully and leave teams able to operate the service after handover.
Frequently asked questions
Before you brief your next project: the most common questions about IT Service Management.
IT Service Management is used to organise how technology services are requested, delivered, supported and improved. ITSM covers incidents, service requests, problems, changes, assets, knowledge and service levels across the service lifecycle.
ITSM is the broader discipline of managing and improving IT services. ITIL is a widely used body of guidance within that discipline, but a company can apply ITSM practices without adopting every ITIL recommendation.
IT Service Management specialists commonly work with ServiceNow, Jira Service Management, BMC Helix and ManageEngine ServiceDesk Plus. They may also connect these tools with monitoring, identity, asset, collaboration and knowledge systems.
ITSM work benefits from service design, business analysis, IT asset management, CMDB administration, workflow automation and API integration. Cloud operations, cybersecurity, DevOps and reporting skills are also valuable when service processes span several technical teams.
The need depends on the scope. IT Service Management process mapping may suit a specialist familiar with the affected service, while a platform migration or operating-model redesign calls for someone who has led comparable transitions and can manage stakeholders, testing and adoption.
ITSM work is often suitable for remote collaboration because workshops, configuration and reporting can be handled online. Stuttgart-based organisations may still prefer on-site sessions for process discovery, service-desk observation or coordination with local manufacturing and business teams.
Ask the specialist to explain a completed workflow, the business reason behind it and how success was evaluated. A strong IT Service Management professional discusses ownership, user experience, documentation, controls, integrations and handover rather than focusing only on tool features.
ITSM is useful for organisations of any size that depend on reliable technology services. Smaller teams may need a lightweight request catalogue and clear escalation rules, while larger environments often require service hierarchies, automation, governance and integrations across multiple providers.
The average hourly rate of freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects is 112 €, which corresponds to a daily rate of about 896 € based on an 8-hour working day.
Of the freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects, 78% hold at least a Bachelor's degree and 44% hold at least a Master's degree.
On average, freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects have 29 years of professional experience, with a single engagement typically lasting around 2.3 years.
The most common languages among freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects are German (100%), English (92%), and French (31%).
The most common industries among freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects are Information Technology (92%), Banking and Finance (69%), and Automotive (54%).
The most common business areas among freelancers in Stuttgart, Germany who have used IT Service Management in their recent projects are Information Technology (100%), Project Management (92%), and Operations (85%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Hamburg 
Munich 
Cologne 
Frankfurt 
Dusseldorf 
Essen 
Nuremberg Request a free demo
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FRATCH CEO
