IT Service Management Expert in Switzerland
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Meet FRATCH Experts in Switzerland, who have recently used IT Service Management
Matthias S.
Last position:
Lecturer in Software Management at GraubĂĽnden University of Applied Sciences
- Design and delivery of the university module “Software Management” in the Bachelor’s degree program in Artificial Intelligence in Software Engineering
- Teaching software project management, project organization, stakeholder management, risk and quality management, and agile and hybrid project management
- Coverage of release planning, cut-over, go-live, handover to operations, and the operational impact of technical decisions
- Combining methodological foundations with experience from software development, customer projects, delivery, release management, testing, and IT operations
- Use of AI in software and project management
Methods and tools: Software project management, HERMES, PRINCE2, Scrum, Kanban, hybrid approaches, requirements engineering, risk and quality management, release management, test management, Moodle
Ralf R.
Last position:
Infrastructure-as-Code Transformation Architect at ODDO BHF
Responsible for designing and delivering a company-wide, comprehensive Infrastructure-as-Code (IaC) transformation in a regulated banking environment.
Conducted an assessment of the current infrastructure, processes, tools, teams, ways of working and skill profiles as a basis for the target architecture and a PDO (Product-Driven Organization)
Defined a tailored, audit-ready Everything-as-Code infrastructure (including governance, security and compliance)
Built a comprehensive IaC operating model, integrating and transforming internal teams
Designed standardised, reusable Terraform modules for infrastructure and platform services
Integrated secrets management, PKI and Encryption-as-a-Service to secure critical VMware and Kubernetes platform components and stored data
Implemented the platform in line with regulatory requirements (DORA, BaFin, ACPR, CRA), with a focus on auditability and traceability
The initiative provides the foundation for standardised, automated and audit-ready infrastructure, reduces manual intervention and enables scalable, traceable delivery of IT resources in a banking environment.
Philipp L.
Last position:
External Consultant & Interim Manager at Löffler Management GmbH
- Project Manager for IT Governance and IT Compliance (including ISAE 3402, ISO 27001, DORA and NIS2 implementations)
- Project Manager for Digital Transformation (including ServiceNow)
- Industries: Banking, Insurance and Automotive
Jakob F.
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Venkata R.
Last position:
Continuous Learning at Personal Time Off
- ZHAW CAS Secure Software Design and Development
- German C1 and Goethe Certificate C1
- ETH CAS Cloud and Mobile Computing at ETH Zurich
- Linux Foundation Linux System Administration LFS307
- Linux Foundation Kubernetes Fundamentals LFS258
- Linux Foundation Kubernetes for Application Developers LFD459
- Linux Foundation Kubernetes Security Fundamentals LFS460
Philipp S.
Last position:
Equity Portfolio Manager - Digital Wealth Management at Interactive Brokers LLC
- Solely responsible for two portfolios totaling USD 1 million with an average monthly performance of 2%
- Responsible for the investment strategy, specializing in US equities and ETFs (exchanges: NASDAQ and NYSE)
- Market, trend, data, and technical chart analysis
- Risk management – diversification, daily/weekly risk mitigation measures (rebalancing) to ensure optimal portfolio profitability
JĂĽrgen A.
Last position:
Requirements Engineer / System Engineer at CCC Systems Engineering Suisse GmbH
- Supported design, setup, maintenance and enhancement of IBM Rational DOORS (9.6 and DNG) and IBM Rational Publishing Engine
- Conceived IT solutions and implemented them, including acceptance tests, considering customer-specific requirements
- Ensured functionality of tools and systems in scope
- Identified needs and advised departments and projects, designed single solutions when necessary
- Monitored and maintained central requirements engineering systems (servers, software, subcomponents)
- Advised on tool selection, features and application use cases for engineering applications
- Handled support requests from employees, customers and development teams autonomously
- Created system documentation and user guides
- Participated in cross-departmental IT projects and led subprojects
Marcel K.
Last position:
Co-Founder & Owner, Principal Consultant at Ancoma Professional Group GmbH
- Commercialization of professional experience and formation of a consulting services offering for infrastructure, engineering, digitalisation, M&A and supply chain.
- Implementation of an expert network in the field of IT optimisation, IT financial management, benchmarking, rollout management and service validation & testing.
- Execution of project management and interim management mandates in the field of IT & telecommunications for decentralized or international organizations from the IT, industrial, pharmaceutical, finance, utilities, and public sectors.
- Transition manager for cloud access, LAN services and SD WAN rollout in AsiaPac for Siemens (2023 to date).
- Topic lead for Digital Backbone transition for Siemens (2023 to date).
- Project manager for R&D Lab IT move and next generation digital lab workplace rollout in pRED center Basel for Roche Pharma (2023 to 2024, 2025).
- TSA workstream responsible for IT infrastructure M&A carve out and contract separation for Novartis / Sandoz (2023 to 2025).
- Interim lead architect for network and datacentre redesign and transition project for an utility company at Bechtle (2023).
- Project manager for IT infrastructure build out of new engineering facility at ABB (2022 to 2024).
- Consultant process engineering, go to market for IoT services and security incident event monitoring and interim service owner for shopfloor networks and cyber security at Bystronic Group (2021 to date).
- Contract management consultant for software ADM optimization, cloud services and global WAN transformation at Novartis (2020 to 2022).
- Consultant for multi-utility, business development and smart grid services and implementation of a contract management system at EBL (2014 to 2024).
- Rollout manager for SD WAN at SAG Derendinger (2021).
- Interim & project management in global IT category, global SD WAN rollout (600 sites) and network integration (Baxter/Shire), DHC, DNS, server and WiFi consolidation at Takeda Pharma (2015 to 2022).
- Project manager for global SDWAN multi-vendor MSA technical negotiations and consultant for global network transformation and benchmark process (800 sites) at Unilever (2014 to 2021).
- Advisory board member and speaker in SDWAN conference “WAN Summit” at Telegeography (2018 to date).
- Project manager for IT organizational change and white-collar productivity programme, product & material master data governance implementation, M&A PMO for Power Grids spin-off to joint-venture Hitachi-ABB at ABB (2017 to 2020).
- Consultant for multi-domain IT benchmark and RFP preparation for global network and carrier services at Deutsche Bank (2018 to 2020).
- Project manager for rollout management and process design engineering of a global web proxy solution (Zscaler) at Munich Re (2018 to 2020).
- Consultant for development of architecture for cloud access and WAN optimization at Implenia (2018 to 2019).
- Consultant for global business strategy alignment at Swisscom (2019).
- Project manager for global migration from TDM and Cisco IPT to Skype for Business and for datacentre backup to a public cloud at Richemont (2017 to 2019).
- Consultant for telecommunications benchmark at AXA Insurance (2018).
- Interim CEO and workforce management in business engineering, software integration and service validation & testing at BIM (2014 to 2015).
Miguel S.
Last position:
Senior System and Cloud Engineer at Food Service Provider
- Supporting 3000 Intune devices
- Intune AutoPilot deployments for kiosk devices and hardening
- Intune configuration profiling and troubleshooting
Antonis V.
Last position:
Security and Audit Consultant at Contractor
Consulting on Cyber Security, Governance, Risk Management, audits, Cloud Security, and compliance in regulated environments.
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2 years
Positions per freelancer
18
Top business areas
Information Technology, Project Management, Product Development
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
89%
Master's degree or higher
56%
Doctorate
22%
Certifications per freelancer
7
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Switzerland are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Switzerland using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
IT Service Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Professional Services (70%)
- Banking and Finance (60%)
- Automotive (50%)
- Insurance (50%)
- Energy (40%)
- Aerospace and Defense (30%)
- Education (30%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service foundations
IT Service Management, commonly called ITSM, organizes how an organization plans, delivers, supports and improves technology services. It connects people, processes, service data and tools so users receive consistent support and business teams can rely on stable operations.
Core practices
ITSM covers the full service lifecycle, from intake and prioritization to resolution and review. Strong practices include incident management, service request fulfillment, problem management, change enablement, knowledge management, configuration management and service level management.
Tools and frameworks
The ecosystem includes ITIL guidance, ServiceNow, Jira Service Management, BMC Helix, Ivanti and Microsoft service management tools. Specialists may also work with CMDBs, discovery services, monitoring integrations, identity systems, asset repositories, reporting tools and automation workflows.
Where it delivers value
Companies bring in ITSM expertise when service operations need structure, transparency or faster handoffs. Typical assignments include:
- Designing a service catalog and request workflows
- Configuring incident, change and problem processes
- Building CMDB and asset management practices
- Integrating monitoring, identity and collaboration tools
- Preparing service reporting and operational dashboards
When specialists help
Freelance professionals are useful during tool selection, implementation, migration, process redesign and service transition. They can stabilize an overloaded service desk, prepare an organization for an audit, or connect ITSM with cloud, security and workplace operations. In Switzerland, remote delivery often works well, while on-site workshops may help with stakeholder alignment and local language expectations.
What strong experts bring
Effective ITSM professionals combine process knowledge with practical configuration skills. They understand how a workflow affects support teams, users, suppliers and technical operations. Look for clear documentation, sensible automation, secure access design, useful reporting and evidence that the specialist measures outcomes rather than simply activating tool features.
Frequently asked questions
Need clarity? These are the questions we hear most often about IT Service Management.
IT Service Management is used to organize the delivery and support of technology services. It gives teams repeatable ways to handle incidents, requests, changes, problems, assets and service levels while keeping users informed.
ITSM is the broader discipline of managing technology services across their lifecycle. ITIL is a widely used body of guidance within that discipline, while tools such as ServiceNow and Jira Service Management provide platforms for applying service management practices.
A strong IT Service Management specialist may work with ServiceNow, Jira Service Management, BMC Helix, Ivanti or Microsoft service management tools. The right tool depends on existing systems, process maturity, integration needs, security requirements and the people who will operate it.
ITSM work often connects with cloud operations, identity and access management, cybersecurity, asset management, monitoring, automation and data reporting. Process mapping, stakeholder facilitation and clear technical documentation are equally important for a usable result.
The required experience depends on the scope and risk of the engagement. A workflow configuration may need a focused tool specialist, while a service management transformation calls for someone who can lead governance, migration, integrations, training and adoption.
Yes, IT Service Management projects often work well remotely because workshops, configuration and documentation can be handled online. On-site sessions may still be valuable for discovery, process design and collaboration across business units, especially when German, French, Italian or English language needs must be coordinated.
Ask how the specialist connects service processes to business needs and how they will measure usability, control and operational improvement. A capable ITSM professional can explain configuration decisions, show disciplined documentation and address integrations, permissions, data quality and adoption.
Bring in IT Service Management expertise when internal teams lack capacity for a new platform, a process redesign, a migration or a service quality issue. Freelancers can provide focused knowledge without taking ownership away from the teams that will run the service afterward.
The average hourly rate of freelancers in Switzerland who have used IT Service Management in their recent projects is 128 €, which corresponds to a daily rate of about 1,020 € based on an 8-hour working day.
Of the freelancers in Switzerland who have used IT Service Management in their recent projects, 89% hold at least a Bachelor's degree, 56% hold at least a Master's degree, and 22% hold a doctorate.
On average, freelancers in Switzerland who have used IT Service Management in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Switzerland who have used IT Service Management in their recent projects are German (100%), English (100%), and French (40%).
The most common industries among freelancers in Switzerland who have used IT Service Management in their recent projects are Information Technology (100%), Professional Services (70%), and Banking and Finance (60%).
The most common business areas among freelancers in Switzerland who have used IT Service Management in their recent projects are Information Technology (100%), Project Management (90%), and Product Development (70%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Zurich Request a free demo
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Philipp Thomaschewski
FRATCH CEO
