IT Service Management Experts in Switzerland
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Meet FRATCH Experts in Switzerland, who have recently used IT Service Management
Matthias S.
Last position:
Lecturer in Software Management at GraubĂĽnden University of Applied Sciences
- Design and delivery of the university module “Software Management” in the Bachelor’s degree program in Artificial Intelligence in Software Engineering
- Teaching software project management, project organization, stakeholder management, risk and quality management, and agile and hybrid project management
- Coverage of release planning, cut-over, go-live, handover to operations, and the operational impact of technical decisions
- Combining methodological foundations with experience from software development, customer projects, delivery, release management, testing, and IT operations
- Use of AI in software and project management
Methods and tools: Software project management, HERMES, PRINCE2, Scrum, Kanban, hybrid approaches, requirements engineering, risk and quality management, release management, test management, Moodle
Jakob F.
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Ralf R.
Last position:
Security Architect at Federal Employment Agency
Responsibility for the design, migration, and integration of a security- and audit-critical HashiCorp Vault platform in the trust center of a nationwide authority with system-critical importance.
Analysis and realignment of the existing HashiCorp Vault landscape, including production and planned use cases
Design, proof-of-concept, migration, and integration of HashiCorp Vault Enterprise, taking into account the authority's PKI and operational processes
Design and implementation of an automated certificate and secrets management system for 300 Kubernetes clusters and several thousand certificates in the trust center
Securing the Vault platform using hardware security modules (HSM)
The solution enables a highly available, audit-compliant, and automated operation of certificate and secrets use cases in a highly regulated environment.
Technologies used: HashiCorp Vault Enterprise, Terraform, Ansible, OpenSSL, PKI, HSM
Venkata R.
Last position:
Continuous Learning at Personal Time Off
- ZHAW CAS Secure Software Design and Development
- German C1 and Goethe Certificate C1
- ETH CAS Cloud and Mobile Computing at ETH Zurich
- Linux Foundation Linux System Administration LFS307
- Linux Foundation Kubernetes Fundamentals LFS258
- Linux Foundation Kubernetes for Application Developers LFD459
- Linux Foundation Kubernetes Security Fundamentals LFS460
Philipp S.
Last position:
Equity Portfolio Manager - Digital Wealth Management at Interactive Brokers LLC
- Solely responsible for two portfolios totaling USD 1 million with an average monthly performance of 2%
- Responsible for the investment strategy, specializing in US equities and ETFs (exchanges: NASDAQ and NYSE)
- Market, trend, data, and technical chart analysis
- Risk management – diversification, daily/weekly risk mitigation measures (rebalancing) to ensure optimal portfolio profitability
JĂĽrgen A.
Last position:
Requirements Engineer / System Engineer at CCC Systems Engineering Suisse GmbH
- Supported design, setup, maintenance and enhancement of IBM Rational DOORS (9.6 and DNG) and IBM Rational Publishing Engine
- Conceived IT solutions and implemented them, including acceptance tests, considering customer-specific requirements
- Ensured functionality of tools and systems in scope
- Identified needs and advised departments and projects, designed single solutions when necessary
- Monitored and maintained central requirements engineering systems (servers, software, subcomponents)
- Advised on tool selection, features and application use cases for engineering applications
- Handled support requests from employees, customers and development teams autonomously
- Created system documentation and user guides
- Participated in cross-departmental IT projects and led subprojects
Marcel K.
Last position:
Co-Founder & Owner, Principal Consultant at Ancoma Professional Group GmbH
- Commercialization of professional experience and formation of a consulting services offering for infrastructure, engineering, digitalisation, M&A and supply chain.
- Implementation of an expert network in the field of IT optimisation, IT financial management, benchmarking, rollout management and service validation & testing.
- Execution of project management and interim management mandates in the field of IT & telecommunications for decentralized or international organizations from the IT, industrial, pharmaceutical, finance, utilities, and public sectors.
- Transition manager for cloud access, LAN services and SD WAN rollout in AsiaPac for Siemens (2023 to date).
- Topic lead for Digital Backbone transition for Siemens (2023 to date).
- Project manager for R&D Lab IT move and next generation digital lab workplace rollout in pRED center Basel for Roche Pharma (2023 to 2024, 2025).
- TSA workstream responsible for IT infrastructure M&A carve out and contract separation for Novartis / Sandoz (2023 to 2025).
- Interim lead architect for network and datacentre redesign and transition project for an utility company at Bechtle (2023).
- Project manager for IT infrastructure build out of new engineering facility at ABB (2022 to 2024).
- Consultant process engineering, go to market for IoT services and security incident event monitoring and interim service owner for shopfloor networks and cyber security at Bystronic Group (2021 to date).
- Contract management consultant for software ADM optimization, cloud services and global WAN transformation at Novartis (2020 to 2022).
- Consultant for multi-utility, business development and smart grid services and implementation of a contract management system at EBL (2014 to 2024).
- Rollout manager for SD WAN at SAG Derendinger (2021).
- Interim & project management in global IT category, global SD WAN rollout (600 sites) and network integration (Baxter/Shire), DHC, DNS, server and WiFi consolidation at Takeda Pharma (2015 to 2022).
- Project manager for global SDWAN multi-vendor MSA technical negotiations and consultant for global network transformation and benchmark process (800 sites) at Unilever (2014 to 2021).
- Advisory board member and speaker in SDWAN conference “WAN Summit” at Telegeography (2018 to date).
- Project manager for IT organizational change and white-collar productivity programme, product & material master data governance implementation, M&A PMO for Power Grids spin-off to joint-venture Hitachi-ABB at ABB (2017 to 2020).
- Consultant for multi-domain IT benchmark and RFP preparation for global network and carrier services at Deutsche Bank (2018 to 2020).
- Project manager for rollout management and process design engineering of a global web proxy solution (Zscaler) at Munich Re (2018 to 2020).
- Consultant for development of architecture for cloud access and WAN optimization at Implenia (2018 to 2019).
- Consultant for global business strategy alignment at Swisscom (2019).
- Project manager for global migration from TDM and Cisco IPT to Skype for Business and for datacentre backup to a public cloud at Richemont (2017 to 2019).
- Consultant for telecommunications benchmark at AXA Insurance (2018).
- Interim CEO and workforce management in business engineering, software integration and service validation & testing at BIM (2014 to 2015).
Miguel S.
Last position:
Senior System and Cloud Engineer at Food Service Provider
- Supporting 3000 Intune devices
- Intune AutoPilot deployments for kiosk devices and hardening
- Intune configuration profiling and troubleshooting
Antonis V.
Last position:
Security and Audit Consultant at Contractor
Consulting on Cyber Security, Governance, Risk Management, audits, Cloud Security, and compliance in regulated environments.
Philipp L.
Last position:
External Consultant & Interim Manager at Löffler Management GmbH
- Project manager for IT governance and IT compliance (including ISAE 3402, ISO 27001, DORA and NIS2 implementations)
- Project manager for digital transformation (including ServiceNow)
- Industries: banking, insurance and automotive
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2 years
Positions per freelancer
18
Top business areas
Information Technology, Project Management, Product Development
Top industries
Information Technology, Professional Services, Automotive
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
89%
Master's degree or higher
56%
Doctorate
22%
Certifications per freelancer
7
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Switzerland are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Switzerland using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
IT Service Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Professional Services (70%)
- Automotive (50%)
- Banking and Finance (50%)
- Insurance (50%)
- Energy (40%)
- Aerospace and Defense (30%)
- Education (30%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What ITSM covers
IT Service Management, commonly called ITSM, organizes how an IT function delivers, supports and improves services for users and business teams. It covers service requests, incidents, problems, changes, releases, knowledge and service levels. The goal is reliable service with clear ownership, controlled risk and a useful experience for people who depend on technology.
Core frameworks
ITIL provides widely used guidance for designing and improving ITSM practices, while COBIT can add governance and control perspectives. Strong professionals adapt these frameworks instead of copying them blindly. They connect process design to business priorities, regulatory expectations and the operating model of each organization.
Tools and integrations
ITSM work often centers on platforms such as ServiceNow, BMC Helix, Jira Service Management and Freshservice. Specialists configure workflows, catalogs, approvals, knowledge bases, asset records and reporting. They also connect ITSM tools with identity management, monitoring, collaboration, endpoint management, cloud services and enterprise applications.
- Incident, problem and change management
- Service catalogs and request fulfillment
- Configuration and asset data
- Knowledge management and self-service
When expertise matters
Companies bring in freelance ITSM specialists during a platform rollout, process redesign, tool migration or service transformation. External expertise is useful when internal teams need an impartial assessment, temporary capacity or hands-on configuration skills. In Switzerland, projects may involve distributed teams and expectations around clear communication in English, German, French or Italian.
- Replacing manual service desk workflows
- Preparing for a ServiceNow or ITIL initiative
- Improving change control and service visibility
- Integrating acquisitions or new business units
What professionals deliver
Typical deliverables include a current-state assessment, target operating model, process maps, role definitions, service catalog, configuration plan and implementation backlog. Specialists may also build dashboards, migration rules, test scenarios, training materials and governance routines. Good work leaves teams able to operate and improve the service without constant external support.
Choosing strong specialists
Look for professionals who can link business outcomes to practical ITSM controls and explain trade-offs in plain language. Relevant evidence includes experience with the chosen platform, integrations, data quality, workflow automation and adoption. Ask how they measure process health, manage stakeholder decisions and protect service continuity during change. For remote work, confirm collaboration habits, documentation standards and availability for workshops or on-site sessions in Switzerland.
Frequently asked questions
Need clarity? These are the questions we hear most often about IT Service Management.
IT Service Management is used to plan, deliver, support and improve IT services. It gives teams structured ways to handle incidents, requests, problems, changes, knowledge and service levels while keeping responsibilities visible.
ITSM is the broader discipline for managing technology services, while ITIL is a framework that offers guidance for selected ITSM practices. A company can use ITIL principles without adopting every recommendation, and it can combine them with COBIT or its own operating model.
IT Service Management specialists often work with ServiceNow, BMC Helix, Jira Service Management and Freshservice. The right platform depends on process complexity, integration needs, data structure, governance and the experience of the teams who will operate it.
ITSM work benefits from skills in service design, process analysis, workflow automation, configuration management, reporting and change enablement. Experience with identity systems, monitoring, cloud operations, asset data and enterprise integrations is also valuable.
IT Service Management projects need different levels of expertise depending on their scope. A focused workflow improvement may need a hands-on platform specialist, while a transformation across business units calls for professionals who can shape governance, migration, adoption and operating processes.
ITSM work is often suitable for remote collaboration because analysis, configuration, documentation and testing can happen online. On-site workshops may still help with stakeholder alignment, service discovery or training, especially when teams work across language regions in Switzerland.
IT Service Management quality shows in clear process decisions, reliable documentation and configurations that users can understand. Ask for relevant examples, evidence of platform governance, an explanation of trade-offs and a plan for measuring adoption, service performance and continuous improvement.
ITSM freelancers are useful when a company is introducing a service platform, replacing manual workflows, migrating data or improving change and incident control. They can provide focused expertise without forcing an internal team to pause its daily service responsibilities.
The average hourly rate of freelancers in Switzerland who have used IT Service Management in their recent projects is 123 €, which corresponds to a daily rate of about 983 € based on an 8-hour working day.
Of the freelancers in Switzerland who have used IT Service Management in their recent projects, 89% hold at least a Bachelor's degree, 56% hold at least a Master's degree, and 22% hold a doctorate.
On average, freelancers in Switzerland who have used IT Service Management in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Switzerland who have used IT Service Management in their recent projects are German (100%), English (100%), and French (40%).
The most common industries among freelancers in Switzerland who have used IT Service Management in their recent projects are Information Technology (100%), Professional Services (70%), and Automotive (50%).
The most common business areas among freelancers in Switzerland who have used IT Service Management in their recent projects are Information Technology (100%), Project Management (90%), and Product Development (70%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Zurich Request a free demo
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Philipp Thomaschewski
FRATCH CEO
