IT Service Management Experts in Switzerland
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Meet FRATCH Experts in Switzerland, who have recently used IT Service Management
Matthias Sauer-Rank
Last position:
Lecturer Software Management, 10% at FH Graubünden
- Design and delivery of the university module "Software Management" in the Bachelor's program Artificial Intelligence in Software Engineering
- Teaching software project management, project organization, stakeholder management, risk and quality management, as well as agile and hybrid project steering
- Covering release planning, cut-over, go-live, handover to operations, and the operational impact of technical decisions
- Developing a case study across the semester for practical application of the methods taught
- Designing lectures, group work, risk and decision workshops, and practice-oriented assessments
- Combining methodological fundamentals with experience from software development, customer projects, delivery, release, testing, and IT operations
- Use of AI in software and project management
Methods and tools: Software project management, HERMES, PRINCE2, Scrum, Kanban, hybrid delivery models, requirements engineering, risk and quality management, release management, test management, Moodle
Jakob Faktorovitch
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Ralf Ramge
Last position:
Security Architect at Federal Employment Agency
Responsibility for the design, migration, and integration of a security- and audit-critical HashiCorp Vault platform in the trust center of a nationwide authority with system-critical importance.
Analysis and realignment of the existing HashiCorp Vault landscape, including production and planned use cases
Design, proof-of-concept, migration, and integration of HashiCorp Vault Enterprise, taking into account the authority's PKI and operational processes
Design and implementation of an automated certificate and secrets management system for 300 Kubernetes clusters and several thousand certificates in the trust center
Securing the Vault platform using hardware security modules (HSM)
The solution enables a highly available, audit-compliant, and automated operation of certificate and secrets use cases in a highly regulated environment.
Technologies used: HashiCorp Vault Enterprise, Terraform, Ansible, OpenSSL, PKI, HSM
Venkata Renduchintala
Last position:
Continuous Learning at Personal Time Off
- ZHAW CAS Secure Software Design and Development
- German C1 and Goethe Certificate C1
- ETH CAS Cloud and Mobile Computing at ETH Zurich
- Linux Foundation Linux System Administration LFS307
- Linux Foundation Kubernetes Fundamentals LFS258
- Linux Foundation Kubernetes for Application Developers LFD459
- Linux Foundation Kubernetes Security Fundamentals LFS460
Philipp Siegenthaler
Last position:
Equity Portfolio Manager - Digital Wealth Management at Interactive Brokers LLC
- Solely responsible for two portfolios totaling USD 1 million with an average monthly performance of 2%
- Responsible for the investment strategy, specializing in US equities and ETFs (exchanges: NASDAQ and NYSE)
- Market, trend, data, and technical chart analysis
- Risk management – diversification, daily/weekly risk mitigation measures (rebalancing) to ensure optimal portfolio profitability
Marcel Koenig
Last position:
Co-Founder & Owner, Principal Consultant at Ancoma Professional Group GmbH
- Commercialization of professional experience and formation of a consulting services offering for infrastructure, engineering, digitalisation, M&A and supply chain.
- Implementation of an expert network in the field of IT optimisation, IT financial management, benchmarking, rollout management and service validation & testing.
- Execution of project management and interim management mandates in the field of IT & telecommunications for decentralized or international organizations from the IT, industrial, pharmaceutical, finance, utilities, and public sectors.
- Transition manager for cloud access, LAN services and SD WAN rollout in AsiaPac for Siemens (2023 to date).
- Topic lead for Digital Backbone transition for Siemens (2023 to date).
- Project manager for R&D Lab IT move and next generation digital lab workplace rollout in pRED center Basel for Roche Pharma (2023 to 2024, 2025).
- TSA workstream responsible for IT infrastructure M&A carve out and contract separation for Novartis / Sandoz (2023 to 2025).
- Interim lead architect for network and datacentre redesign and transition project for an utility company at Bechtle (2023).
- Project manager for IT infrastructure build out of new engineering facility at ABB (2022 to 2024).
- Consultant process engineering, go to market for IoT services and security incident event monitoring and interim service owner for shopfloor networks and cyber security at Bystronic Group (2021 to date).
- Contract management consultant for software ADM optimization, cloud services and global WAN transformation at Novartis (2020 to 2022).
- Consultant for multi-utility, business development and smart grid services and implementation of a contract management system at EBL (2014 to 2024).
- Rollout manager for SD WAN at SAG Derendinger (2021).
- Interim & project management in global IT category, global SD WAN rollout (600 sites) and network integration (Baxter/Shire), DHC, DNS, server and WiFi consolidation at Takeda Pharma (2015 to 2022).
- Project manager for global SDWAN multi-vendor MSA technical negotiations and consultant for global network transformation and benchmark process (800 sites) at Unilever (2014 to 2021).
- Advisory board member and speaker in SDWAN conference “WAN Summit” at Telegeography (2018 to date).
- Project manager for IT organizational change and white-collar productivity programme, product & material master data governance implementation, M&A PMO for Power Grids spin-off to joint-venture Hitachi-ABB at ABB (2017 to 2020).
- Consultant for multi-domain IT benchmark and RFP preparation for global network and carrier services at Deutsche Bank (2018 to 2020).
- Project manager for rollout management and process design engineering of a global web proxy solution (Zscaler) at Munich Re (2018 to 2020).
- Consultant for development of architecture for cloud access and WAN optimization at Implenia (2018 to 2019).
- Consultant for global business strategy alignment at Swisscom (2019).
- Project manager for global migration from TDM and Cisco IPT to Skype for Business and for datacentre backup to a public cloud at Richemont (2017 to 2019).
- Consultant for telecommunications benchmark at AXA Insurance (2018).
- Interim CEO and workforce management in business engineering, software integration and service validation & testing at BIM (2014 to 2015).
Jürgen Albrecht
Last position:
Requirements Engineer / System Engineer at CCC Systems Engineering Suisse GmbH
- Supported design, setup, maintenance and enhancement of IBM Rational DOORS (9.6 and DNG) and IBM Rational Publishing Engine
- Conceived IT solutions and implemented them, including acceptance tests, considering customer-specific requirements
- Ensured functionality of tools and systems in scope
- Identified needs and advised departments and projects, designed single solutions when necessary
- Monitored and maintained central requirements engineering systems (servers, software, subcomponents)
- Advised on tool selection, features and application use cases for engineering applications
- Handled support requests from employees, customers and development teams autonomously
- Created system documentation and user guides
- Participated in cross-departmental IT projects and led subprojects
Miguel Skirl
Last position:
Senior System and Cloud Engineer at Food Service Provider
- Supporting 3000 Intune devices
- Intune AutoPilot deployments for kiosk devices and hardening
- Intune configuration profiling and troubleshooting
Antonis Velalopoulos
Last position:
Security and Audit Consultant at Contractor
Consulting on Cyber Security, Governance, Risk Management, audits, Cloud Security, and compliance in regulated environments.
Philipp Löffler
Last position:
External Consultant & Interim Manager at Löffler Management GmbH
- Project manager for IT governance and IT compliance (including ISAE 3402, ISO 27001, DORA and NIS2 implementations)
- Project manager for digital transformation (including ServiceNow)
- Industries: banking, insurance and automotive
Discover over 15,000 top freelancers
Statistics of experts using IT Service Management
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2.1 years
Positions per freelancer
18
Top business areas
Information Technology, Project Management, Product Development
Top industries
Information Technology, Professional Services, Automotive
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
89%
Master's degree or higher
56%
Doctorate
22%
Certifications per freelancer
7
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Switzerland are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Switzerland using IT Service Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
ITSM Scope
IT Service Management, often called ITSM, brings structure to how internal tech services are requested, delivered, and supported. It covers incident, problem, change, request, and asset work, plus the service catalog that ties everything together. Strong experts keep service work clear for users and controlled for operations.
Common Platforms
ITSM work often centers on ServiceNow, but BMC Helix, Jira Service Management, and Ivanti also appear in real projects. Experts shape workflows, forms, approvals, queues, knowledge bases, and reporting. They also align the setup with ITIL practices so the service model fits how the company actually works.
Typical Deliverables
- Incident, request, and change workflows
- Service catalog and knowledge articles
- CMDB and asset data cleanup
- SLA design and operational reporting
- Automation for routing, approvals, and notifications
These deliverables matter in support centers, internal IT teams, and shared service groups that need predictable operations.
When To Bring In Experts
Companies bring in freelance ITSM specialists when a tool rollout is stalled, the process design is messy, or the current setup no longer matches the business. They are also useful during migrations, audits, service catalog redesigns, and integrations with monitoring or identity systems. In Switzerland, this often involves multilingual collaboration and close work with regional business teams.
What Strong Specialists Do
Good specialists do more than configure forms. They map the service model, simplify approvals, keep the CMDB usable, and make sure the workflow matches the way support teams work day to day. They also document decisions clearly so future changes do not break the service desk.
What To Look For
- Practical ITIL knowledge, not just tool knowledge
- Experience with ServiceNow or another ITSM suite
- Careful data and process thinking
- Clear communication with support and business teams
- Ability to translate messy operations into stable workflows
Frequently asked questions
Need clarity? These are the questions we hear most often about IT Service Management.
IT Service Management covers the processes that handle user requests, incidents, changes, problems, and service assets. It gives structure to how internal IT services are delivered and supported so work is traceable and repeatable. In practice, it also includes the service catalog, knowledge base, and approval flows.
ITSM is the discipline; ITIL is a common framework for shaping the processes, and ServiceNow is one of the best-known tools used to run them. A company can do ITSM without ServiceNow, and it can use ServiceNow without following every ITIL practice. Strong experts know how to choose the right mix for the team and the process.
IT Service Management work often happens in ServiceNow, but teams also use BMC Helix, Jira Service Management, and Ivanti. The right tool depends on the service model, integration needs, and reporting requirements. A good freelancer can work across tools and still keep the process design consistent.
A strong ITSM specialist understands process design, data quality, reporting, and stakeholder communication. They should also know incident, request, change, and problem workflows, plus how a CMDB supports them. Experience with integration, automation, and knowledge management is a strong plus.
A strong IT Service Management freelancer needs enough context to understand how support teams, business users, and approval owners work together. If the process is simple, they can move quickly; if the environment is complex, they need time to map service ownership and exceptions. The best results come when the company shares clear service goals and current pain points early.
Yes, ITSM work is often done remotely because most tasks involve process design, tool configuration, and stakeholder workshops. For companies in Switzerland, a hybrid setup can help when workshops, training, or sensitive migration steps need local presence. Language alignment also matters, especially when teams work across German, French, or English.
Look for a ServiceNow or ITSM track record that shows real process outcomes, not just screen changes. Good experts explain why they changed a workflow, how they handled data and approvals, and what the support team gained from it. Clear documentation and steady communication are strong signs of quality.
A ITSM engagement usually delivers process maps, workflow changes, catalog items, reports, and documentation. Depending on the scope, it may also include CMDB cleanup, automation rules, and knowledge base structure. The best engagements leave the team with a setup they can maintain without guesswork.
The average hourly rate of freelancers in Switzerland who have used IT Service Management in their recent projects is 123 €, which corresponds to a daily rate of about 983 € based on an 8-hour working day.
Of the freelancers in Switzerland who have used IT Service Management in their recent projects, 89% hold at least a Bachelor's degree, 56% hold at least a Master's degree, and 22% hold a doctorate.
On average, freelancers in Switzerland who have used IT Service Management in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Switzerland who have used IT Service Management in their recent projects are German (100%), English (100%), and French (40%).
The most common industries among freelancers in Switzerland who have used IT Service Management in their recent projects are Information Technology (100%), Professional Services (70%), and Automotive (50%).
The most common business areas among freelancers in Switzerland who have used IT Service Management in their recent projects are Information Technology (100%), Project Management (90%), and Product Development (70%).
Main locations of FRATCH Experts, who have recently used IT Service Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Zurich Request a free demo
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Philipp Thomaschewski
FRATCH CEO
