Matthias S.-Interim Manager IT & Software | Delivery, Operations & Service
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Experience
Lecturer in Software Management
Graubünden University of Applied Sciences
- Design and delivery of the university module “Software Management” in the Bachelor’s degree program in Artificial Intelligence in Software Engineering
- Teaching software project management, project organization, stakeholder management, risk and quality management, and agile and hybrid project management
- Coverage of release planning, cut-over, go-live, handover to operations, and the operational impact of technical decisions
- Combining methodological foundations with experience from software development, customer projects, delivery, release management, testing, and IT operations
- Use of AI in software and project management
Methods and tools: Software project management, HERMES, PRINCE2, Scrum, Kanban, hybrid approaches, requirements engineering, risk and quality management, release management, test management, Moodle
Interim Manager
Muraun GmbH
- Independent interim manager providing temporary operational leadership in IT and software organizations
- Taking on line, project, or transition responsibility during leadership gaps, vacancies, reorganizations, and demanding implementation phases
- Stabilization of delivery, service, operations, support, project, and release organizations
Product Manager Managed Services
aXcelerate Solutions AG
- Product management for managed services in the areas of IT infrastructure, hosting, cloud, and digital workplace
- Responsibility for the further development of the aXc-Cloud and aXc-One offerings and their transition into a scalable product and operations organization
- Gathering, evaluating, and prioritizing requirements from customer projects, operations, support, and technical development
- Coordination between customers, account management, technology, operations, external development partners, and management
- Planning and management of releases, changes, tests, and operational handovers
- Establishment of binding project, product, and decision-making processes for implementing customer requirements
- Resource and capacity planning for parallel product, project, and operational tasks
- Project management and account management for Swiss municipalities and administration-related organizations
- Management of a nearshoring partner in Hungary and coordination of collaboration with internal teams
- Further development of managed services with a focus on standardization, operational readiness, and reliable service delivery
Methods and technologies: Managed services, IT infrastructure, hosting, cloud services, digital workplace, Microsoft Office integration, product management, requirements engineering, release management, change management, test management, project management, resource planning, nearshoring, supplier and stakeholder management
Head of Delivery & Operations
Vitodata AG
- Management of the Delivery & Operations division with around 30 employees in six teams across three locations
- Overall responsibility for customer projects, software implementations, service organization, support, technical services, and customer-facing operational tasks
- Leadership and development of team leaders and clarification of responsibilities between projects, service, support, operations, and customer organizations
- Management of utilization, resources, priorities, quality, and business performance of the division
- Stabilization of a distributed operational organization with different teams, roles, and customer requirements
- Establishment and implementation of standardized project, leadership, and management processes
- Improving reliability in project planning, service delivery, handovers, and customer communication
- Increasing billability and quality through clearer resource management, more consistent processes, and more transparent responsibilities
- Management of critical customer projects and escalations as well as coordination with executive management, product development, sales, and internal delivery units
- Ensuring reliable cooperation between customer operations, software implementation, support, service, and further development
- Establishment of transparent metrics and regular leadership formats to manage performance, risks, and capacities
- Further development of the project and delivery organization with a focus on operational stability, customer satisfaction, and reliable execution
Methods and areas of expertise: Delivery management, operations management, service delivery management, IT project management, resource and capacity planning, KPI management, quality management, customer and escalation management, process standardization, change management, software implementation, health IT, leadership of distributed teams
Regional Manager Northern and Eastern Switzerland
Vitodata AG
- Management of the Northern and Eastern Switzerland region with around 20 employees and responsibility for operational leadership, organization, and customer stability
- Management of sales, projects, technology, training, and back-office functions
- Stabilization and reorganization of the regional organization after several leadership changes
- Clarification of roles, responsibilities, and decision-making paths within the region
- Establishment of a reliable leadership and collaboration structure across different functions
- Management of customer projects, resources, priorities, and operational escalations
- Responsibility for regional customer relationships and coordination with central product, service, and leadership functions
- Restoring reliability in leadership, project delivery, and customer communication
- Employee development and strengthening collaboration between sales, project management, and technical teams
- Ensuring ongoing customer operations during the organizational stabilization
Methods and areas of expertise: Regional management, turnaround management, operational leadership, change management, customer management, sales management, project management, resource planning, escalation management, organizational development, leadership of interdisciplinary teams, health IT
Flight Instructor | Chief Theoretical Knowledge Instructor CTKI | former Chief Flight Instructor CFI
Winterthur
- Practical and theoretical training of student pilots from the start of training through exam readiness
- Planning, conducting and documenting training, practice and assessment flights
- Responsibility for theoretical training covering nine subjects, around 22 evening classes and a team of external subject-matter instructors
- Assessment of participants’ training progress, practical skills and exam readiness
- Two years as Chief Flight Instructor with responsibility for training planning, standardization, supervision and quality assurance
- Introduction and operation of Moodle for learning materials, online tests, learning progress tracking and internal pre-examinations
- Coordination of training and exam registrations with the Federal Office of Civil Aviation FOCA
- Contribution to the re-certification and further development of the flight school as a Declared Training Organisation
- Ongoing risk and safety assessment and responsibility for sound training decisions in flight operations
Head of Release Management
Vitodata AG
- Built and led release management for software products and managed services with a team of four employees
- Overall responsibility for planning, coordinating and approving software releases
- Coordination of releases between product management, development, testing, customer projects, support and IT operations
- Introduction of binding release, testing, acceptance and approval processes
- Establishment of transparent release plans, decision paths and go/no-go criteria
- Management of technical and organizational dependencies across multiple products, customer projects and operating environments
- Coordination of testing, bug fixing, acceptance, rollouts and go-live activities
- Ensuring stable handovers to support, operations and customer organizations
- Assessment and management of release risks and escalation of critical quality or schedule deviations
- Further development of collaboration between development, project organization, operations and customer service
- Supported the transition from the waterfall model to Scrum and adapted release processes to agile development cycles
- Standardization of the release organization to improve quality, reliability and predictability
- Release and go-live management in the healthcare IT environment with high requirements for availability, data protection and quality
- Technical coordination of interfaces and integrations, including in the areas of HL7, FHIR and DICOM
Methods and areas of expertise: Release Management, Release Planning, Test Management, Quality Management, Change Management, Deployment, Rollout, Cutover, Go-live, Operational Handover, Go/No-Go Decisions, Scrum, Waterfall Model, Healthcare IT, HL7, FHIR, DICOM, Risk and Escalation Management
IT Project Manager Managed Services
aXcelerate Solutions AG
- Overall responsibility for planning, managing and delivering IT and managed services projects for public administration customers
- Managed infrastructure, hosting, operations and migration projects from requirements gathering through handover to operations
- Prepared project plans, effort estimates, schedules and resource plans
- Coordinated internal departments, technical specialists, external suppliers and customer contacts
- Gathered and structured business, technical and operational requirements
- Managed risks, dependencies, changes and open decisions
- Coordinated solution design, implementation, testing, acceptance and go-live
- Ensured clear handovers to support, the service organization and ongoing operations
- Supported customers through technical and organizational changes
- Managed customer communication, status reports and escalations
- Connected project goals with operational readiness, service quality and long-term maintainability
- Conducted acceptance activities and followed up on projects through to stable business-as-usual operations
Methods and areas of expertise: IT Project Management, Managed Services, IT Infrastructure, Hosting, Migration, Rollout, Requirements Engineering, Resource Planning, Risk and Change Management, Supplier Management, Testing, Acceptance, Go-live, Operational Handover, Public Administration
Head of Business Unit Campus Management
CREALOGIX AG
- Led the Campus Management business unit with around 15 employees and responsibility for the CLX.Evento software solution
- Overall responsibility for the unit’s organization, customer projects, product development, quality and operational delivery
- Managed interdisciplinary teams covering project management, development, consulting and customer-facing functions
- Overall project management for the implementation of campus management software at Swiss universities and public educational institutions
- Managed customer requirements, product development, implementation, quality assurance and subsequent operations
- Prioritized business and technical requirements between customers, project teams and product development
- Key account management for the Canton of Bern, Swiss universities of applied sciences and German universities
- Responsibility for project planning, resource management, schedules, budgets, risks and escalations
- Built and further developed binding project, quality and delivery processes
- Responsibility for the business unit’s quality management system
- Requirements engineering for software functions close to the business departments
- Coordinated between university administration, business departments, IT, development, the project team and internal delivery functions
- Prepared and managed acceptance activities, implementations, migrations and operational handovers
- Ensured a reliable connection between customer requirements, the standard product and a feasible project solution
- Further developed the business model and organizational direction of the business unit
Methods and areas of expertise: Business Unit Management, Software Product Management, IT Project Management, Campus Management, University Software, Requirements Engineering, Key Account Management, Quality Management, Resource and Budget Management, Stakeholder Management, Software Implementation, Migration, Testing, Acceptance, Go-live, Public Administration and Education
IT Project Manager
CREALOGIX AG
- Overall responsibility for planning, managing and delivering IT and software projects for public administration and education customers
- Managed implementation and further development projects from requirements gathering through acceptance and go-live
- Prepared project plans, effort estimates, schedules and resource plans
- Requirements engineering for software functions close to the business departments and administrative processes
- Structured and prioritized business requirements together with customers, business departments and internal product owners
- Translated customer requirements into implementable specifications for development and testing
- Coordinated between customers, the project team, software development, quality assurance and internal delivery functions
- Managed schedules, budgets, risks, dependencies and change requests
- Prepared and moderated project, decision-making and coordination meetings
- Managed testing, acceptance, migrations, implementations and operational handovers
- Responsibility for customer communication, status reports and escalations
- Ensured a reliable connection between business needs, the technical product standard and realistic implementation
- Supported customer organizations in introducing new software and adapted workflows
Methods and areas of expertise: IT Project Management, Software Implementation, Requirements Engineering, Business Analysis, Stakeholder Management, Risk and Change Management, Project Controlling, Testing, Acceptance, Migration, Go-live, Operational Handover, Public Administration, Education, HERMES
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Healthcare, Government and Administration, Aerospace and Defense, and Education.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Quality Assurance, Operations, Product Development, and Sales.
Summary
I take on leadership responsibility on a temporary basis when IT and software organizations are under pressure, leadership capacity is missing, or day-to-day delivery is stalled. I bring 15 years of experience leading delivery, service, project, release, and software organizations with teams of up to 30 employees. My focus is on situations where operations, customer projects, product development, and ongoing improvement all need to be managed reliably at the same time. I am looking for interim mandates in operational leadership, delivery, service, IT, and project roles, especially during vacancies, reorganizations, demanding transitions, or critical implementation phases.
Skills
My Focus Is On The Operational Leadership Of It And Software Organizations As Well As The Management Of Complex Implementation, Customer, And Operational Responsibilities. I Take On Temporary Line, Project, Or Program Responsibility When Leadership Capacity Is Missing, Operational Areas Are Under Pressure, Or Critical Initiatives Need To Be Delivered Reliably.
Operational Leadership And Organization I Have Led Delivery, Service, Support, Project, And Release Organizations With Up To 30 Employees And Several Teams At Different Locations. This Includes Leading And Developing Team Leaders, Clarifying Roles And Responsibilities, Resource And Capacity Planning, Prioritization, And Managing Quality, Business Performance, And Delivery.
Typical Areas Of Engagement Include:
- Interim Leadership Of It, Ict, Delivery, Operations, Or Service Areas
- Leadership During Vacancies, Personnel Changes, And Reorganizations
- Stabilization Of Teams And Operational Organizations Under Pressure
- Establishment Of Sustainable Leadership, Project, And Management Processes
- Management Of Distributed And Interdisciplinary Teams
- Clarification Of Responsibilities And Decision-Making Paths
- Resource, Capacity, And Priority Management
- Escalation Management With Customers, Internal Departments, And Suppliers
Delivery, Service, And It Operations I Combine Customer, Project, And Operational Responsibility And Understand The Requirements Of Organizations Where Ongoing Service, Customer Projects, And Technical Development Must Be Managed At The Same Time.
My Experience Includes:
- Delivery Management
- Service Delivery Management
- It Service Management And Service Organizations
- Managed Services
- Support And Operations Organizations
- Service Desks And Technical Support Processes
- Customer And Escalation Management
- Service Quality, Sla-Oriented Management, And Operational Stability
- Supplier And Partner Management
- Hosting, Cloud, And Infrastructure Services
- Handover Of Projects And Releases Into Operations
- Management Of Internal And External Service Providers
Project And Program Management I Have Many Years Of Experience In The Overall Management Of Demanding It And Software Projects – From Requirements Analysis And Planning Through Implementation And Handover To Operations. I Work With Traditional, Agile, And Hybrid Approaches.
My Skills Include:
- It Project Management And Overall Project Responsibility
- Program And Multi-Project Management
- Project Organization And Governance
- Project Planning, Resource Planning, And Progress Management
- Stakeholder Management
- Risk, Quality, And Change Management
- Requirements Management And Requirements Engineering
- Decision-Making And Escalation Management
- Project Controlling And Management Reporting
- Tendering, Supplier, And Customer Management
- Implementation Of Software And Managed Service Solutions
- Cut-Over, Go-Live, And Handover To Operations
- Hermes, Scrum, Kanban, And Hybrid Project Models
Software, Product, And Release Organization I Have Led Software Organizations In Which Product Development, Customer Requirements, Implementation Projects, Releases, Support, And Operations Were Closely Interdependent. My Focus Is Not On Isolated Product Strategy, But On Reliably Translating Requirements And Priorities Into Decisions That Can Be Implemented.
My Experience Includes:
- Leadership Of B2b Software And Saas Organizations
- Product Management For Software And Managed Service Offerings
- Prioritization Of Customer, Product, And Operational Requirements
- Coordination Between Product Management, Development, Project Management, Support, And Operations
- Release Planning And Release Management
- Establishment Of Standardized Release, Testing, And Acceptance Processes
- Quality Assurance And Test Management
- Release Readiness And Go/No-Go Decisions
- Rollout And Implementation Management
- Transition From The Waterfall Model To Scrum
- Clarification Of Technical And Organizational Dependencies
- Stabilization Of Critical Releases And Implementations
Quality, Testing, And Process Management I Have Established And Developed Quality Management Systems As Well As Binding Project, Testing, Release, And Delivery Processes. For Me, The Focus Is Not On Process Documentation, But On Its Actual Impact On Day-To-Day Work.
This Includes:
- Quality Management In Software And It Organizations
- Test Strategy And Test Management
- Acceptance And Approval Processes
- Definition Of Done And Quality Criteria
- Quality Gates And Go/No-Go Decisions
- Incident, Problem, And Change Processes
- Process Standardization
- Continuous Improvement Of Operational Processes
- Root-Cause Analysis For Quality And Delivery Problems
- Establishment Of Transparent Leadership And Management Metrics
Healthcare And Regulated Environments Through My Many Years Of Work In Health It, I Understand The Requirements Of Regulated And Business-Critical Customer Environments. I Have Led Software Implementations, Releases, Testing, Operations, And Customer Projects For Outpatient Healthcare Organizations.
I Have Particular Subject-Matter And Technical Familiarity With:
- Health It And Practice Software
- Medical Information And Communication Systems
- Hl7
- Fhir
- Dicom
- Interfaces And Data Exchange Between Medical Systems
- Software Implementation And Migration In Healthcare Organizations
- Testing, Release, And Commissioning Of Business-Critical Applications
- Data Protection, Quality, And Availability Requirements
- Collaboration With Medical Departments, Software Development, And Operations
Public Administration And Education I Have Led Numerous It And Software Projects For Municipalities, Cantons, Universities, And Other Public Institutions. This Has Given Me A Good Understanding Of The Requirements Relating To Decision-Making Paths, Tenders, Stakeholder Communication, And Collaboration Between Specialist Departments, It, Service Providers, And Political Or Administrative Structures.
This Includes:
- It Projects For Public Administrations
- Municipal And Administration-Related It Organizations
- University And Campus Management Systems
- Specialist Applications
- Digitalization And Implementation Projects
- Management Of External It Service Providers
- Requirements Engineering With Specialist Departments
- Procurement, Decision-Making, And Acceptance Processes
- Operations, Support, And Further Development Of Administration-Related Software Solutions
Technical Familiarity I Am Not A Developer Or Systems Engineer, But I Can Assess Technical Matters Down To The Specification, Interface, And Operational Level And Act As A Bridge Between Business Departments, Development, Architecture, Operations, Support, And Management.
My Experience And Familiarity Include The Following Areas:
- Software Architecture And Technical Dependencies
- Cloud, Hosting, And Managed Service Environments
- It Infrastructure And Operating Models
- Microsoft And Workplace-Related Services
- Interfaces, Integration, And Data Flows
- Apis And System Integration
- Databases And Business-Related Data Models
- Release, Deployment, And Rollout Processes
- Monitoring, Service Operations, And Support
- It Security And Data Protection In An Organizational Context
- Nearshoring And Collaboration With External Development Teams
I Use Generative Ai Not Only As A User, But Also Have Practical Experience Integrating Llms Into Technical And Operational Workflows. My Focus Is On Meaningful Integration Into Software, Project, And Analysis Processes As Well As On Traceable And Controllable Results.
My Experience And Familiarity Include The Following Areas In Particular:
- Generative Ai And Large Language Models (Llm)
- Openai Api And Integration Of Llm Services
- Prompt Engineering And Context Engineering
- Structured Llm Outputs And Machine-Readable Result Formats
- Preparation And Provision Of Data For Llm Applications
- Ai-Supported Workflows For Analysis, Research, And Automation
- Validation Of Llm Results And Plausibility Checks
- Guardrails And Rule-Based Limits On Ai-Supported Decisions
- Use Of Ai In Software And Project Management
- Critical Evaluation Of Ai Results Regarding Assumptions, Risks, And Professional Viability
Methods And Working Style
- Hermes 5 Advanced
- Hermes Swiss Project Team Professional
- Scrum
- Kanban
- Traditional And Hybrid Project Models
- Okr As A Leadership And Management Framework
- Risk And Stakeholder Management
- Change, Release, Service, And Operations Management
- Structured Workshop And Decision Facilitation
- Management Reporting And Kpi-Based Management
- Lecturer For Software Management At GraubüNden University Of Applied Sciences From The Fall Semester Of 2026; Teaching Project Management, Risk And Quality Management, Agile Management, Release Management, And Handover To Operations
What Sets Me Apart I Combine Operational Leadership Experience With An Understanding Of Projects, Software, Customers, And Operations. This Allows Me To Take Responsibility Even Where Problems Cannot Be Clearly Assigned To A Single Function.
I Work In A Structured, Fact-Based, And Delivery-Oriented Way. I Can Quickly Familiarize Myself With New Organizations And Complex Situations, Make Priorities Visible, And Drive Decisions. I Take Responsibility Not Only For Concepts, But Also For Their Implementation In Ongoing Operations.
Mandates I Am Seeking
I Am Looking For Temporary Leadership, Project, And Transition Mandates In It And Software Organizations, Especially As:
- Interim Cio Or Head Of It / Ict
- Interim Head Of Delivery, Operations, Or Service
- Interim Head Of A Software, Support, Or Operations Organization
- Service Delivery Manager
- It Project Or Program Manager
- Head Of Release Management Or Release Lead
- Responsible Manager For Operational Stabilization, Migration, Rollout, Or Implementation
- Operational Leadership Support During Vacancies, Reorganizations, Or Escalation Pressure
Situations Are Particularly Suitable Where Ongoing Operations, Customer Requirements, Projects, And Further Development All Need To Be Managed Reliably At The Same Time.
Languages
Education
University of Duisburg-Essen
State Examination · Teaching at secondary schools in Mathematics and Technology · Germany
University of Duisburg-Essen
Electrical Engineering · Germany
Certifications & licenses
HERMES 2022 Advanced
TÜV Süd
HERMES 5 Advanced
TÜV Süd · Bern, Switzerland
HERMES Swiss Project Team Professional
SQS
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Matthias is based in Freienstein, Switzerland and can operate in on-site, hybrid, and remote work models.
Matthias speaks the following languages: German (Native), English (Intermediate).
Matthias has at least 16 years of experience. During this time, Matthias has worked in at least 10 different roles and for 6 different companies. The average length of individual experience is 2 years and 7 months. Note that Matthias may not have shared all experience and actually has more experience.
Based on recent experience, Matthias would be well-suited for roles such as: Lecturer in Software Management, Interim Manager, Product Manager Managed Services.
Matthias's most recent position is Lecturer in Software Management at Graubünden University of Applied Sciences.
In recent years, Matthias has worked for Graubünden University of Applied Sciences, Muraun GmbH, aXcelerate Solutions AG, Vitodata AG, and Winterthur.
Matthias is most experienced in industries like Information Technology, Healthcare, and Government and Administration. Matthias also has some experience in Aerospace and Defense and Education.
Matthias is most experienced in business areas like Information Technology, Project Management, and Quality Assurance. Matthias also has some experience in Operations, Product Development, and Sales.
Matthias has recently worked in industries like Information Technology, Healthcare, and Aerospace and Defense.
Matthias has recently worked in business areas like Information Technology, Operations, and Project Management.
Matthias holds a Master in Teaching at secondary schools in Mathematics and Technology from University of Duisburg-Essen and a Bachelor in Electrical Engineering from University of Duisburg-Essen.
Matthias has 3 certificates. These include: HERMES 2022 Advanced, HERMES 5 Advanced, and HERMES Swiss Project Team Professional.
Matthias is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 24 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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