Christian Bloch - Enterprise Service Management Consultant

Recommended expert

Stuttgart, Germany

Check rate

Experience

Oct 2018 - Present

7 years 11 months

Stuttgart, Germany

Principal Consultant (Self-employed)

BLOCH IT-Consulting

Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
Project management for ITSM tool implementations (Cloud, On-Premise)
Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)

Mar 2018 - Sep 2018

7 months

Munich, Germany

Manager Solution Consulting EMEA

Cherwell Software

Managing the pre-sales teams in UK and DACH (strategy, hiring, goals, reviews, coaching, development, retaining)
Resource planning (Webinars, onsite demos, RFP/RFI responses, Proof of Concepts, industry trade shows, user group meetings)
Work with sales leadership to coordinate and ensure appropriate sales support during the selling process (sales discovery, demo preparation, use case scenarios, reviews) and to optimize the discovery criteria
Work with partners in the regions to ensure the right level of technical skills, demo excellence and technical support
C-Level presentations for Enterprise Service Management and Asset Management by demonstrating the business value of the solution
Identify the business and IT needs of key accounts and prospects to offer the right solution
Communicate with Product Management to address the markets needs
Reports to VP Global Solution Consulting and VP EMEA/International

Jun 2013 - Dec 2017

4 years 7 months

Germany

Senior Presales Manager EMEA CEE / Director MSP Enablement

Ivanti / HEAT Software

Managing the European presales team (up to 11 Sales Engineers located in Germany, France, UK, Netherlands, Poland, Lithuania)
People management (team meetings, individual conversations & coaching, performance reviews, goal settings, development plans, hiring, motivation & retention)
C-Level presentations (solution selling) in the product areas of Enterprise Service Management (ITIL) and Unified Endpoint Management (Packaging, Installation, Virtualization, Patches, Endpoint Security, MDM)
Technical support & education of channel partners in EMEA
Supporting the sales managers throughout the whole selling process
Feedback of current market needs into Product Management
Business analysis (win/loss rate, cost of sales, expenses)
Reports to SVP EMEA & International, Sales Quota: 20+ M€
Enablement of MSP partners for selling & hosting of cloud-based services

Apr 2005 - May 2013

8 years 2 months

Germany

Senior Presales Manager EMEA CES

FrontRange Solutions Deutschland GmbH

Managing the European presales team
C-Level presentations in the product areas of IT Service Management (ITIL) and Unified Endpoint Management (Packaging, Installation, Virtualization, Patches, Endpoint Security, MDM)
Technical support & education of European channel partners
Supporting the sales managers/directors throughout the whole selling process

Apr 2001 - Mar 2005

4 years

Sindelfingen, Germany

IT Project Manager for CRM & eBusiness

Hewlett-Packard / CoCreate Software GmbH

Implementation of a Customer Relationship Management system for the sites in Europe, USA, Japan and Asia
Ramp-up of a Customer Service Center for the Asian region in Singapore
Development and maintenance of an eServices platform
Implementation of a knowledge database with online access for business partners and customers
Connecting business partners into the existing IT infrastructure
Optimization of existing processes to enhance the efficiency

Apr 2000 - Mar 2001

1 year

Sindelfingen, Germany

Customer Service Manager Europe

Hewlett-Packard / CoCreate Software GmbH

Delivery of customer services for European customers and partners
People management (12 engineers internal, 13 external)
Escalation management & customer satisfaction surveys
Evaluation/implementation of a worldwide call-tracking system (Incident Management, Self Service, Knowledge Management)
Monthly reporting of the business performance measures to the Business Manager Europe
Setup/implementation of a customer call center (supporting 4 languages)
Optimizing internal support processes together with the customer service managers in USA and Japan

May 1998 - Mar 2000

1 year 11 months

Sindelfingen, Germany

IT Project Manager Support

Hewlett-Packard / CoCreate Software GmbH

Identify and implement all needed tools for the support organization after getting separated from the HP internal network

Oct 1996 - Apr 1998

1 year 7 months

Sindelfingen, Germany

Productivity Engineer (R&D)

Hewlett-Packard / CoCreate Software GmbH

Support and create enhancements for the daily development activities
Reduce the creation time for new builds
Research in incremental object linking

Mar 1994 - Sep 1996

2 years 7 months

Ludwigsburg, Germany

Service & Support Manager

Labor-Daten-Systeme GmbH

Leading a team of 8 employees to present, train, implement & support the software solutions for customers

Jan 1994 - Feb 1994

2 months

Munich, Germany

R&D Engineer (freelance)

Deutsche Forschungsanstalt für Luft- und Raumfahrt (DLR)

Apr 1991 - Sep 1993

2 years 6 months

Reutlingen, Germany

Software Engineer

T-Programm GmbH

Presales, support & consulting for multibody simulation software

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology.

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Sales, Project Management, Customer Service, Product Development, and Research and Development.

Information Technology

Sales

Project Management

Customer Service

Product Development

Research and Development

Skills

Windows Pcs/Servers, Unix Workstations, Various Operating Systems
Networking: Tcp/Ip, Ethernet, Wlan Router, Firewall, Vpn, Ad, Dhcp
Programming: Fortran, Shell-Scripts, Perl, Visual Basic, C/C++, Pascal, Html, Cgi, Xml/Xslt, Sql, Java Script
Office: Ms Office, Ms Project, Visio, Mind Manager, Skype, Teams
Itsm: Bmc, Cherwell, Helpline, Iet, Ivanti / Heat Software / Frontrange, Landesk, Matrix42, Omnitracker, Otrs, Servicenow, Usu
Client Management: Ivanti/Heat Dsm, Ms Sccm
Crm/Sfa: Salesforce, Netsuite, Microsoft Crm, Goldmine
Databases: Ms Sql Server, Oracle, Ms Access, Informix, C-Isam

Languages

German

Native

English

Advanced

French

Elementary

Education

Oct 1984 - Dec 1990

University of Stuttgart

Diploma in Mechanical Engineering, Technical Dynamics and Combustion Engines · Mechanical Engineering · Stuttgart, Germany

Oct 1975 - Jun 1984

Neues Gymnasium

University entrance qualification (Abitur) · Stuttgart, Germany

Oct 1971 - Jun 1975

Primary school

Stuttgart, Germany

Certifications & licenses

Civento Process Designer / CPD

Statistics

Experience

Total positions 11

Experience in Information Technology 34.5 y

Avg length 3 y 1 m

Longest experience 8 y 1 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Principal Consultant (Self-employed), Manager Solution Consulting EMEA, Senior Presales Manager EMEA CEE / Director MSP Enablement

Main industries Information Technology

Main business areas Information Technology, Sales, Project Management

Qualifications

Highest degree Master

Certifications earned 6

Profile

Created

August 2025

Last Update

August 2026

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Frequently asked questions

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Christian is based in Stuttgart, Germany.

Christian speaks the following languages: German (Native), English (Advanced), French (Elementary).

Christian has at least 35 years of experience. During this time, Christian has worked in at least 11 different roles and for 8 different companies. The average length of individual experience is 3 years and 2 months. Note that Christian may not have shared all experience and actually has more experience.

Based on recent experience, Christian would be well-suited for roles such as: Principal Consultant (Self-employed), Manager Solution Consulting EMEA, Senior Presales Manager EMEA CEE / Director MSP Enablement.

Christian's most recent position is Principal Consultant (Self-employed) at BLOCH IT-Consulting.

In recent years, Christian has worked for BLOCH IT-Consulting.

Christian is most experienced in industries like Information Technology, Aerospace and Defense, and Space Exploration.

Christian is most experienced in business areas like Information Technology, Sales, and Project Management. Christian also has some experience in Customer Service, Product Development, and Research and Development.

Christian has recently worked in industries like Information Technology.

Christian has recently worked in business areas like Information Technology and Project Management.

Christian holds a Master in Mechanical Engineering from University of Stuttgart.

Christian has 6 certificates. Among them, these include: ITIL 4 Foundation, Civento Process Designer / CPD, and ServiceNow Certified System Administrator / CSA.

Christian is immediately available for suitable projects.

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Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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Daily rate avg. 919 €

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Median rate 956 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.