ServiceNow Experts in Nuremberg
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Meet FRATCH Experts in Nuremberg, who have recently used ServiceNow
Lilian Feldmann
Last position:
Product Owner at IBM
- Led global automation projects in Hybrid Cloud, focusing on process standardization and service delivery optimization across international teams.
- Managed the product roadmap, prioritized backlogs, and aligned business goals with technical inputs using Jira.
- Fostered cross-functional collaboration to define project objectives and ensure alignment with strategic goals across departments.
- Defined and documented user stories and acceptance criteria with stakeholders.
Michael Gaskin
Last position:
Lead Global eCommerce Operations at PUMAGroup
- Bedrock technology operations role providing the foundations on which PUMA's global product teams build PUMA.com and associated systems
- Managed a €3.5 million CAPEX portfolio including ~20 externals and 16 platform and tooling vendors
- Started up and led five functional teams for platform engineering, cloud administration, edge technology, continuous performance testing, and L2 support / incident management
- Person of last resort for mysteries, intractable bugs, compliance crises, litigation support, and black-hole issues where ownership was unclear or contested
- Sole author and driver of a multi-million-euro, multi-year RFP for Global Operations Center serving the direct-to-consumer technology estate for eCommerce, order management, and brick-and-mortar retail tech support
- Conceived, designed, developed and productionized Order Viewer, a secure internal application providing observability into PUMA.com order data at sub-second latency; independently delivered architecture, implementation, GCP deployment, SSO integration and organizational compliance.
Jozsef Ferincz
Last position:
IT project management, introduction of AI-supported software development
- Industry: software manufacturer
- Tasks: project management; tracking and coordination of projects; stakeholder management; change management; prioritization of requirements; alignment of architecture; supplier management (internal and external); release management; monitoring defect resolution with the teams; AI-supported software development, software testing and code analysis; AI prompting, prompt engineering
- Software: Jira, Confluence, MS Project, MS Teams
- Environment: IT, software development, agile, artificial intelligence (AI)
Udo Schnell
Last position:
GRC Project Manager at 1 & 1 Mobilfunk
Developed a GRC guideline for project management in the rollout area.
Ransford Annan
Last position:
Volunteer IT & Cybersecurity Team Lead at Farm House Organic
- Led remote IT and cybersecurity operations, including secure device provisioning, app deployment, compliance monitoring, and endpoint security with Microsoft Intune and Defender for Endpoint.
- Managed Identity and Access Management (IAM) with Microsoft Entra ID, including implementing role-based access control, conditional access, VPN configuration, and multi-factor authentication (MFA).
- Maintained and secured Cloud PCs, provided technical remote support, and optimized performance within the Microsoft 365 Business environment.
Michael Schlitzkus
Last position:
Senior Project Lead & Technical Product Manager - Digital enabled services at Siemens Healthineers AG
- Acting as the program lead for digitally enabled services, overseeing projects like Transformation, remote scanning (WeScan), e-commerce, and OneGate (budget: ~€5M p.a.).
- Developed the transformation strategy and roadmap for a supply and demand platform on ServiceNow, driving harmonization and integration of legacy systems.
- Led cross-functional teams in designing and rolling out these digital business models on the ServiceNow backend platform.
- Enabled strategic decision-making by building Azure DevOps transparency structures and using Agile methods like PI Planning and WSJF prioritization.
- Served as the business demand manager and digital counterpart for CS CRM.
- Managed internal project organization, external partners, and organizational interfaces and dependencies with other departments.
- Executed RFPs and managed vendors according to contracts and internal requirements.
- Contributed to Project sucCeSs, Northstar, and was part of the RaaS Tiger Team and Spryker Customer Advisory Board.
Jasmin Endner
Last position:
Head of Cloud Sales, Advisory & Solutions Central Europe at Eviden
- Sustained new business growth with 120%+ book-to-bill despite challenging corporate and market headwinds.
- Delivered the strongest deal conversion across business lines and Cloud regions (qualified: 50%+ win rate, 70%+ hit rate).
- Expanded and strengthened Cloud, Smart Data/AI, and Sovereignty capabilities and partnerships.
- Improved operational efficiency, transparency, and speed by optimizing Sales, Pre-sales, and Workforce Management processes — reducing time to staffing, enhancing solution readiness, and faster time to offer.
- Coached and mentored emerging talents and future executives.
- Served as a member of the global Eviden Executives team.
- Secured new market recognitions for team achievements, including:
- ISG Leader Ratings in multiple Cloud Services categories (Azure, Microsoft 365, SAP, AWS)
- Industry Awards such as Best Innovative Project 2023 (Red Hat) and Project of the Year (Ionos)
- Global Recognition as Challenger in Public Cloud (Gartner)
Jens Möller
Last position:
Startup Coach & Innovation Expert at Strascheg Center for Entrepreneurship (SCE)
- Coaching and consulting for prospective international founding teams
- Conducting workshops and events on entrepreneurship and innovation
- Organizing the idea competition "Strascheg Award"
Oumarou Boureima
Last position:
Network Administrator WAN & Data Center at Teamative Germany GmbH
- Implementation, administration, configuration and operation of Cisco network components (PE-CE routers, provider routers, SD-WAN, switches, access gateways)
- Ensuring availability, performance, ongoing development and operation of the WAN access network infrastructure
- Creating technical documentation in FNT-Command
- Troubleshooting and handling incidents, changes, requests and problems tickets
- Tools: ITSM, Command-FNT, Orion, ASDM, Panorama
- Scripting: Bash Shell, Python, Ansible
- Protocols: IS-IS, BGP, MPLS, VRF, GETVPN, Segment Routing, Static Routing
- Devices: NCS-57C3 Series, ASR-1000 Series, ISR-4331, ISR-4451 SD-WAN, Catalyst 9k Series, Nexus 9k Series
- Firewall: Check Point, Palo Alto, Cisco ASA-5585, FWSM
Szabolcs Kardos
Last position:
Senior Network Security Consultant at Mann+Hummel
- Network segmentation in a production IT environment
- Firewall migrations
- Integration of remote access sites
- Implementation of POCs (Backup, SCADA)
- Working in a multicultural environment
- Applied technologies: Panorama & Palo Alto Firewalls, Checkpoint, ServiceNOW, MS Azure Cloud
Vasile Rusu
Last position:
Systems Engineer / IT Service Technician at MR Datentechnik Vertriebs- und Service GmbH
Discover over 15,000 top freelancers
Statistics of experts using ServiceNow
Aggregated from the professional profiles of matched freelancers.
Experience
19 years (Germany: 21 years)
Position duration
2.4 years (Germany: 2.1 years)
Positions per freelancer
12 (Germany: 14)
Top business areas
Information Technology, Operations, Customer Service
Top industries
Information Technology, Automotive, Manufacturing
Certification focus areas
Information Technology, Quality Assurance, Project Management
Bachelor's degree or higher
80% (Germany: 83%)
Master's degree or higher
40% (Germany: 48%)
Doctorate
20% (Germany: 5%)
Certifications per freelancer
3 (Germany: 5)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 98%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Nuremberg are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Nuremberg using ServiceNow
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
ServiceNow scope
ServiceNow is used to run service management and connected workflow processes on the Now Platform. Companies use it for incident, request, change, asset, and knowledge work, plus HR and operations workflows. Strong specialists turn manual handoffs into clear, tracked processes.
Typical work
- ITSM process setup and refinement
- Service Catalog and request flows
- CMDB structure and data quality
- Workflow, approval, and notification design
- Reporting, dashboards, and task routing
Platform skills
Strong ServiceNow professionals know the platform data model, scripting, business rules, flow design, and forms. They also understand integrations, role design, and how to keep custom work maintainable. The best experts balance quick delivery with a clean upgrade path.
When to hire
Companies bring in freelance ServiceNow expertise when implementations stall, customizations become hard to maintain, or a rollout needs extra hands. They also look for help with instance cleanup, process redesign, migration work, and release support. In Nuremberg, this often fits teams that need remote help with occasional on-site workshops.
What good looks like
Good specialists ask about real process ownership, not just screens and tickets. They map requirements to standard features first, then customize only where needed. They document changes clearly so admins and internal teams can support the instance after delivery.
Ecosystem fit
ServiceNow often sits next to HR workflows, identity systems, monitoring tools, and enterprise reporting. Depending on the scope, experts may work with integrations, API design, test planning, and data migration. Searchers may also call it SNOW or the Now Platform, especially in technical teams.
Frequently asked questions
Quick answers to the questions that come up most around ServiceNow.
ServiceNow is used to manage service requests, incidents, changes, assets, and knowledge in one controlled flow. It also supports HR, facilities, customer service, and other shared workflows when a company wants fewer manual steps and better traceability.
ServiceNow is the product name people usually use, while the Now Platform refers to the broader platform underneath it. In hiring, both terms often point to the same kind of specialist, especially when the work includes workflow design, forms, scripting, and integrations.
ServiceNow is usually chosen for broader enterprise service management, deeper process control, and a larger set of platform capabilities. Jira Service Management can fit teams that want a lighter setup, but ServiceNow is often preferred when the scope reaches beyond IT into multiple business areas.
A strong ServiceNow specialist usually knows ITSM concepts, data modeling, scripting, and integration work. Useful adjacent skills include API handling, testing, role and access design, CMDB hygiene, and an understanding of the business process behind each request.
With ServiceNow, the best results come when you can share the current instance state, the pain points, and the target process. A short scope is often enough for an assessment, but the more clearly you describe workflows, integrations, and data issues, the faster a specialist can help.
Yes, ServiceNow work is often a good fit for remote delivery because much of it involves configuration, testing, and process design. For teams in Nuremberg, on-site sessions can still help when workshops, stakeholder alignment, or sensitive rollout planning are part of the assignment.
Look for someone who explains trade-offs clearly and avoids unnecessary custom code. A good ServiceNow expert can describe the data model, show how they keep changes upgrade-safe, and talk through real delivery choices, not just platform features.
Before joining a ServiceNow project, freelancers usually want to know the modules in scope, who owns the process, and how much existing customization already exists. They also ask about release timing, testing support, and whether the team expects mostly remote work or regular collaboration in Germany.
The average hourly rate of freelancers in Nuremberg, Germany who have used ServiceNow in their recent projects is 115 €, which corresponds to a daily rate of about 917 € based on an 8-hour working day.
Of the freelancers in Nuremberg, Germany who have used ServiceNow in their recent projects, 80% hold at least a Bachelor's degree, 40% hold at least a Master's degree, and 20% hold a doctorate.
On average, freelancers in Nuremberg, Germany who have used ServiceNow in their recent projects have 19 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Nuremberg, Germany who have used ServiceNow in their recent projects are German (100%), English (100%), and French (27%).
The most common industries among freelancers in Nuremberg, Germany who have used ServiceNow in their recent projects are Information Technology (91%), Automotive (45%), and Manufacturing (45%).
The most common business areas among freelancers in Nuremberg, Germany who have used ServiceNow in their recent projects are Information Technology (100%), Operations (82%), and Customer Service (73%).
Main locations of FRATCH Experts, who have recently used ServiceNow
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Essen Request a free demo
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Philipp Thomaschewski
FRATCH CEO
