ServiceNow Experts in Essen
for smarter workflows, matched in minutes with vetted and available freelancersHire experts who configure IT service management, automate business workflows and connect ServiceNow with enterprise systems. FRATCH finds a precise match quickly among vetted, available freelancers who fit your project and collaboration needs.
Meet FRATCH Experts in Essen, who have recently used ServiceNow
Felix B.
Last position:
Digital Consultant and Solution Manager at Vorwerk SE & Co. KG
Introduction of a new digital product to the Chinese market as part of a global growth strategy.
Point of contact and coordinating interface between central product management, local Chinese teams and international stakeholders.
Management of the entire program to coordinate complex digital projects.
Successful market launch of a digital product in China (including successful certification for the Chinese market).
Balancing local requirements with global priorities while taking tax and regulatory requirements into account.
Introduction of a new way of working to improve collaboration and coordination across locations.
Development and implementation of a scaling strategy for the digital business model in China.
Use of Jira, Confluence, Miro, Scrum, agile working, SAFe.
Project language: English.
Humayun S.
Last position:
Senior Test Manager - Lead at Star Finanz GmbH
- QA Lead for end-to-end quality assurance of the Sparkasse & Sparkasse Business banking apps (iOS/Android); design and implementation of the Test Strategy including functional testing, regression testing, and UAT for eID, Push Notifications, and white-label components
- Creation and maintenance of test concepts and test plans in TestRail; structured Defect Management and error analysis; stakeholder management and risk management for the early identification of critical quality risks
- Accessibility Testing according to WCAG 2.1 (iOS/Android); coordination of AI-supported test automation and optimization of test processes to shorten release cycles
- Release Management: planning, management, and coordination of all test activities; status reporting to management and stakeholders; quality assessment of releases and release recommendations in an Agile/Scrum environment
- Challenge: Highly complex build and release process across several Sparkasse institutions; close coordination with the DevOps team to stabilize the CI/CD pipeline and ensure reproducible test builds before every release.
Tools: Jira, Confluence, TestRail, Android Studio, Xcode, Firebase, Jenkins, GA4
- Success: Successful launch of the eID authentication process - quality assurance ensured for 50+ Sparkasse institutions
Sarvesh L.
Last position:
Data Analytics for Renewable Energy Integration at Harz University
- Created data pipelines and visualization tools to support sustainable energy decision-making
- Developed insights that could optimize renewable energy deployment and grid integration strategies
Kai-Uwe P.
Last position:
Technical Project Management at CHG Meridian AG
- CHG Meridian AG is a financial company focused on leasing in the areas of IT technology, logistics and medical technology and is regulated by BaFin. One part of the company is Return to Remarketing, where devices delivered to the technology center (notebooks, smartphones, tablets, etc.) are prepared for resale. The project I supported was responsible for enabling damage assessment of returned lease devices, documenting them visually in the form of pictures, enabling invoicing for the customer, and making the pictures available via the in-house customer platform. This was achieved through a combination of in-house development within the internal development department and the use of SaaS products. The second project was the transition of SaaS tendering software, purchased by the business unit, into the operations of the CHG IT department. Evaluation of security questions in relation to BaFin requirements, development of an authorization concept, implementation of single sign-on, documentation of the application in the CHG systems (CMDB, iKnow, etc.) and handover into operations.
Used technologies and methods: NIS2, DORA, agile software development, Scrum, Kanban, ServiceNow, SaaS, MS Teams, MS SharePoint, Active Directory, Entra ID, CMDB, incident management, change management, request management, service level agreement
Arndt M.
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Nermin K.
Last position:
Service Manager, Change Manager, Project Manager at ITZ-Bund
- Responsible for service management and change management within the ITZ-Bund network.
- Creating, tracking, and modifying change requests for applications and infrastructure at ITZ-Bund.
- Adapting and extending change management processes.
- Ensuring required technical functionality of specific applications (beBPo Web, Governikus Multi Messenger GMM).
- Project management activities for individual projects within the ITZ-Bund network.
- Managing and ensuring availability of external service providers (Governikus, Materna).
- Participation in an FMS audit (documentation description, processes, quality) for individual agencies of ITZ-Bund.
- Monitoring deadlines and milestones, reporting project progress to various stakeholders.
- Single point of contact (SPOC) for various departments, weekly fixed meetings with clients and status meetings.
- Creating and planning infrastructure G2X maps, monitoring, and status reporting to clients and external service providers.
- Participation in certificate requests and certificate exchange for customer-specific infrastructure and applications.
- Planning, coordinating, and executing communication for announcing, carrying out, and following up on planned activities.
- Monitoring effort and developing improvement suggestions.
- Skills/Tools: ITIL, Prince 2, Windows 10, Microsoft Office, Governikus products, Materna products, Confluence, Jira, BMC Remedy, Smart IT
Dirk R.
Last position:
IT Operations / Service Management at Grant Thornton AG
- Support for the transition to the provider
- Quality assurance in developing operations manuals
- Operational performance management of the provider
Pascal F.
Last position:
Senior Network Security Consultant at IT-Systemhaus
- Provided expert level consulting for lifecycle, upgrades and refresh activities
- Used Remedy for effort recording and billing to customers
- Used ServiceNow for service management and workflow
- Used Jira for project management with agile/Scrum methods
- Used Confluence for documentation
- Worked with customer-specific software tools
- Worked with customer-provided and secured hardware suitable for IT security operations infrastructure setup for customers
- Built firewall rule sets and handed over to service owner and delivery teams
- Environment: Cisco ASA, Cisco Firepower, CSM, Cisco AnyConnect, Cisco ISE, Check Point VSX and gateways
Daniel U.
Last position:
Senior Application Packaging & Deployment Engineer at Allevio AG (Client: Allianz Technology)
- Enterprise application packaging and deployment for Allianz's global Windows migration programs across Europe, North America, and APAC
- Migrated hundreds of enterprise applications from Windows 10 VDI to Microsoft Azure Windows 365 (Windows 11)
- Created software packages in MSI/MST, FlexApp, PSADT 3/4, and App-V according to enterprise packaging standards
- Developed an ASP.NET packaging automation platform with MongoDB, SQL Server, SharePoint, and Outlook integration
- Built PowerShell modules for automated quality checks of MSI and FlexApp packages
- Developed a release conflict detection module in PowerShell to identify potential deployment issues before production
- Created WDAC monitoring scripts for automated policy oversight and incident response
- Implemented MSGraph API calls in PowerShell for Azure AD and Intune operations
- Created Citrix oData scripts for historical usage analysis (BYOD, VDI, fat clients)
- Developed an Intune Win32 app 'Do Not Disturb' deployment routine for an optimal user experience
- First point of contact for troubleshooting production incidents with packaged applications
- Coordinated application owner, UAT, and release testing for hundreds of deployments
- Administered Microsoft Intune, Citrix environments, and SQL Server security
- Created and tested WDAC policies in Intune; managed configuration policies and Win32 app deployments
- Primary packaging resource for Allianz France since 2019
Carsten W.
Last position:
Managing Consultant - IT Outsourcing-Services (IT, Voice, Data) at Bank / insurance group (Savings Banks Group)
- Transforming complex AI use cases into practical solutions
- Analyzing IT/telecom end-to-end business processes from requirements to order (RACI), modeling with IBO Prometheus
- Risk management
- Assessing digitalization potential, AI, and strategic supplier analysis against the IT target picture
- Optimizing offer and cost calculation bases in strategic and operational IT procurement
- Optimizing supplier strategy (DSGV and financial institutions)
- Exploring various approaches to cost optimization and simplifying supplier management
- Optimizing contracts and licensing management (e.g., SAP, Microsoft, IBM, Cisco, BMC, etc.)
- Desk and field expediting with external partners
- Possible outsourcing and consolidation of services with fewer suppliers
- On-time handover of work packages within agreed time and budget
Benjamin W.
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Christoph G.
Last position:
IAM/AD Management Consultant
- Analysis of the One Identity Manager installation on enterprise systems
- Database consistency check
- Error analysis of database integrity and consistency
- Data analysis
- Creating recommendations based on the collected data and errors
- Designing an update strategy
Daniel J.
Last position:
Information Security Consultant
- Enhanced quality assurance of documents, processes and required evidence in preparation for the upcoming KRITIS audit 2025.
- Reviewing and commenting on all relevant documents.
- Advising authors and document owners on inquiries and during the creation process.
- Supporting departments with IT security inquiries.
- Used tools/Frameworks MS Office, SharePoint, Jira, Confluence, ISO27001+, NIS-2 (EU 2022/2555), B3S (Statutory Health & Private Health Insurance), BSIG / IT-SIG 2.0, BSI-KritisV, BSI-C5, BSI Baseline Protection (200-2, 200-4), ServiceNow, RCE (EU 2022/2557), SGB, GDPR
Kamran A.
Last position:
Product Owner Application & Platform at Hoffmann Group
- Manage Sprint & Products Backlog
- Participate in Scrum ceremonies
- Define Definition of Ready and Done
- Define & drive Products vision, strategy & roadmap
- Collaborate & coordinate with cross functional teams
- Administration & Configuration of Atlassian Tools (Jira, Confluence, Jira Service Management, Trello, Bitbucket & Atlas)
- Administration of ServiceNow
- Training users with best practices
Burak H.
Last position:
Data Backup & Restore Services at Logicalis (Commerzbank)
- Restoring data backups using applications NetBackup, MS Excel, MS Access
- Programming scripts and executing console commands in a Linux environment
- Performing consistency checks in case of errors
- Categorizing and handing over restore errors to engineering teams
- Creating regular restore reports
Discover over 15,000 top freelancers
Statistics of experts using ServiceNow
Aggregated from the professional profiles of matched freelancers.
Experience
18 years (Germany: 21 years)
Position duration
1.6 years (Germany: 2.1 years)
Positions per freelancer
15 (Germany: 14)
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
55% (Germany: 83%)
Master's degree or higher
27% (Germany: 48%)
Doctorate
9% (Germany: 5%)
Certifications per freelancer
7 (Germany: 5)
Most common languages
German, English, Dutch
Speak two or more languages
100% (Germany: 98%)
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Essen are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Essen using ServiceNow
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ServiceNow experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (94%)
- Banking and Finance (81%)
- Manufacturing (69%)
- Professional Services (63%)
- Energy (56%)
- Government and Administration (56%)
- Insurance (50%)
- Telecommunication (50%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What ServiceNow does
ServiceNow is a cloud platform for managing digital workflows across IT, employee services, customer operations and security. Companies use it to replace fragmented requests and manual handoffs with structured processes, approvals, service portals and measurable ownership. Its platform approach connects people, data and automation in one operating model.
Core modules and work
ServiceNow experts configure applications around the way a company works rather than forcing every process into a fixed template. Common projects include:
- IT service management with incident, problem, change and request workflows
- Employee service delivery, case management and knowledge portals
- Customer service, field service and security operations processes
- Workflow automation, service catalogues and approval routing
Ecosystem and skills
Strong professionals combine platform configuration with process design, scripting and integration work. They may use the ServiceNow IntegrationHub, Flow Designer, Service Portal, UI Builder and Performance Analytics, alongside REST or SOAP APIs and identity services. Knowledge of CMDB design, ITIL practices, access controls and JavaScript helps keep implementations reliable and maintainable.
When companies hire specialists
Freelance expertise is useful when a rollout needs extra capacity, an existing instance has become difficult to maintain or a business wants to replace custom workarounds. Companies also bring in specialists for upgrades, scoped applications, data migration, integrations and governance. In Essen, local teams may value on-site workshops, while distributed projects often succeed through remote discovery, documentation and regular release planning.
What quality looks like
A capable ServiceNow professional starts with the process and its users, not with a collection of platform features. They separate configuration from customisation, document decisions and protect upgrade paths. Look for clear examples of catalogues, workflows, CMDB structures or integrations, plus a careful approach to roles, testing, data quality and adoption.
Collaboration and delivery
ServiceNow work crosses operations, security, HR, customer teams and IT, so communication matters as much as technical skill. A strong specialist can translate stakeholder needs into stories, acceptance criteria and usable interfaces, then guide testing and handover. For projects in Essen, agree early on the balance between German-language workshops, English documentation, remote delivery and on-site collaboration.
Frequently asked questions
Questions about ServiceNow? Start with the answers below.
ServiceNow is used to manage digital workflows such as IT incidents, service requests, changes, employee cases and security operations. Companies also use it for customer service, field service, knowledge management and automated approvals.
ServiceNow offers a broad enterprise workflow platform that spans IT, employee, customer and security processes. Jira Service Management is often chosen for teams already centred on Atlassian tools, while ServiceNow can be a stronger fit when governance, cross-department workflows and a shared service model are priorities.
A strong ServiceNow specialist may also understand ITIL processes, JavaScript, REST and SOAP integrations, identity management, CMDB design and data migration. Experience with stakeholder workshops, testing, release governance and user adoption is equally valuable.
The right level depends on the scope, existing instance and risk of the work. A focused catalogue or workflow change may need a configuration specialist, while a new enterprise implementation or complex integration calls for someone who can shape architecture, governance, migration and delivery.
ServiceNow projects can usually be delivered remotely when requirements, access, documentation and decision-making are well organised. On-site sessions in Essen can still help with process mapping, stakeholder alignment and workshops involving several business teams.
ServiceNow supports workflows for HR, customer operations, security, legal requests and other shared services as well as IT. Its value increases when teams need consistent intake, ownership, approvals, knowledge and reporting across departments.
Ask a ServiceNow freelancer to explain comparable workflows, integration decisions and the balance between configuration and customisation. Review how they handle roles, testing, documentation, upgrades and data quality, not only how quickly they can demonstrate a feature.
A ServiceNow professional should be able to communicate clearly with process owners, technical teams and end users. For work in Essen, confirm whether workshops and training require German, whether English documentation is acceptable and how remote decisions, reviews and handover will be managed.
The average hourly rate of freelancers in Essen, Germany who have used ServiceNow in their recent projects is 106 €, which corresponds to a daily rate of about 848 € based on an 8-hour working day.
Of the freelancers in Essen, Germany who have used ServiceNow in their recent projects, 55% hold at least a Bachelor's degree, 27% hold at least a Master's degree, and 9% hold a doctorate.
On average, freelancers in Essen, Germany who have used ServiceNow in their recent projects have 18 years of professional experience, with a single engagement typically lasting around 1.6 years.
The most common languages among freelancers in Essen, Germany who have used ServiceNow in their recent projects are German (100%), English (88%), and Dutch (13%).
The most common industries among freelancers in Essen, Germany who have used ServiceNow in their recent projects are Information Technology (94%), Banking and Finance (81%), and Manufacturing (69%).
The most common business areas among freelancers in Essen, Germany who have used ServiceNow in their recent projects are Information Technology (100%), Operations (81%), and Project Management (75%).
Main locations of FRATCH Experts, who have recently used ServiceNow
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Munich 
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Frankfurt 
Stuttgart 
Dusseldorf 
Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
