ServiceNow Experts in Essen

Felix Bauchspiess

Program, Portfolio & Transformation Management

Last position:

Digital Consultant and Solution Manager at Vorwerk SE & Co. KG

Launch of a new digital product in the Chinese market as part of a global growth strategy.
Contact point and coordinating interface between central product management, local Chinese teams, and international stakeholders.
Steering the full program management for the coordination of complex digital projects.
Successful market launch of a digital product in China (including successful certification for the Chinese market).
Balancing local needs with global priorities while taking tax and regulatory requirements into account.
Introducing a new way of working to improve collaboration and management across locations.
Developing and implementing a scaling strategy for the digital business model in China.
Used Jira, Confluence, Miro, Scrum, Agile work, SAFe.
Project language: English.

Sarvesh Lunia

Data Analytics for Renewable Energy Integration

Ratingen

Last position:

Data Analytics for Renewable Energy Integration at Harz University

Created data pipelines and visualization tools to support sustainable energy decision-making
Developed insights that could optimize renewable energy deployment and grid integration strategies

Arndt Maas

Project Manager for ServiceNow Vulnerability Response

Mülheim an der Ruhr

Last position:

Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH

Led the subproject for implementing Vulnerability Response as part of DORA
Documented the current processes in compliance, risk & security
Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
Agile management of the integration service provider, the technical department, and the company's cross-functional teams
Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
Integrated GitLab Ultimate for importing and processing SBOMs
Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
Calculated multiple risk scores and priorities
Defined dashboards and reports (Workspaces, Performance Analytics)
Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)

Kai-Uwe Petzhold

Technical Project Management

Wuppertal

Last position:

Technical Project Management at CHG Meridian AG

CHG Meridian AG is a financial company focused on leasing in the areas of IT technology, logistics and medical technology and is regulated by BaFin. One part of the company is Return to Remarketing, where devices delivered to the technology center (notebooks, smartphones, tablets, etc.) are prepared for resale. The project I supported was responsible for enabling damage assessment of returned lease devices, documenting them visually in the form of pictures, enabling invoicing for the customer, and making the pictures available via the in-house customer platform. This was achieved through a combination of in-house development within the internal development department and the use of SaaS products. The second project was the transition of SaaS tendering software, purchased by the business unit, into the operations of the CHG IT department. Evaluation of security questions in relation to BaFin requirements, development of an authorization concept, implementation of single sign-on, documentation of the application in the CHG systems (CMDB, iKnow, etc.) and handover into operations.

Used technologies and methods: NIS2, DORA, agile software development, Scrum, Kanban, ServiceNow, SaaS, MS Teams, MS SharePoint, Active Directory, Entra ID, CMDB, incident management, change management, request management, service level agreement

Nermin Kasumovic

Service Manager, Change Manager, Project Manager

Dinslaken

Last position:

Service Manager, Change Manager, Project Manager at ITZ-Bund

Responsible for service management and change management within the ITZ-Bund network.
Creating, tracking, and modifying change requests for applications and infrastructure at ITZ-Bund.
Adapting and extending change management processes.
Ensuring required technical functionality of specific applications (beBPo Web, Governikus Multi Messenger GMM).
Project management activities for individual projects within the ITZ-Bund network.
Managing and ensuring availability of external service providers (Governikus, Materna).
Participation in an FMS audit (documentation description, processes, quality) for individual agencies of ITZ-Bund.
Monitoring deadlines and milestones, reporting project progress to various stakeholders.
Single point of contact (SPOC) for various departments, weekly fixed meetings with clients and status meetings.
Creating and planning infrastructure G2X maps, monitoring, and status reporting to clients and external service providers.
Participation in certificate requests and certificate exchange for customer-specific infrastructure and applications.
Planning, coordinating, and executing communication for announcing, carrying out, and following up on planned activities.
Monitoring effort and developing improvement suggestions.
Skills/Tools: ITIL, Prince 2, Windows 10, Microsoft Office, Governikus products, Materna products, Confluence, Jira, BMC Remedy, Smart IT

Pascal Farys

Senior Network Security Consultant

Last position:

Senior Network Security Consultant at IT-Systemhaus

Provided expert level consulting for lifecycle, upgrades and refresh activities
Used Remedy for effort recording and billing to customers
Used ServiceNow for service management and workflow
Used Jira for project management with agile/Scrum methods
Used Confluence for documentation
Worked with customer-specific software tools
Worked with customer-provided and secured hardware suitable for IT security operations infrastructure setup for customers
Built firewall rule sets and handed over to service owner and delivery teams
Environment: Cisco ASA, Cisco Firepower, CSM, Cisco AnyConnect, Cisco ISE, Check Point VSX and gateways

Dirk Raske

IT Operations / Service Management

Ratingen

Last position:

IT Operations / Service Management at Grant Thornton AG

Support for the transition to the provider
Quality assurance in developing operations manuals
Operational performance management of the provider

Daniel Ubani

Senior Application Packaging & Deployment Engineer

Last position:

Senior Application Packaging & Deployment Engineer at Allevio AG (Client: Allianz Technology)

Enterprise application packaging and deployment for Allianz's global Windows migration programs across Europe, North America, and APAC
Migrated hundreds of enterprise applications from Windows 10 VDI to Microsoft Azure Windows 365 (Windows 11)
Created software packages in MSI/MST, FlexApp, PSADT 3/4, and App-V according to enterprise packaging standards
Developed an ASP.NET packaging automation platform with MongoDB, SQL Server, SharePoint, and Outlook integration
Built PowerShell modules for automated quality checks of MSI and FlexApp packages
Developed a release conflict detection module in PowerShell to identify potential deployment issues before production
Created WDAC monitoring scripts for automated policy oversight and incident response
Implemented MSGraph API calls in PowerShell for Azure AD and Intune operations
Created Citrix oData scripts for historical usage analysis (BYOD, VDI, fat clients)
Developed an Intune Win32 app 'Do Not Disturb' deployment routine for an optimal user experience
First point of contact for troubleshooting production incidents with packaged applications
Coordinated application owner, UAT, and release testing for hundreds of deployments
Administered Microsoft Intune, Citrix environments, and SQL Server security
Created and tested WDAC policies in Intune; managed configuration policies and Win32 app deployments
Primary packaging resource for Allianz France since 2019

Carsten Weinmann

Managing Consultant - IT Outsourcing-Services (IT, Voice, Data)

Last position:

Managing Consultant - IT Outsourcing-Services (IT, Voice, Data) at Bank / insurance group (Savings Banks Group)

Transforming complex AI use cases into practical solutions
Analyzing IT/telecom end-to-end business processes from requirements to order (RACI), modeling with IBO Prometheus
Risk management
Assessing digitalization potential, AI, and strategic supplier analysis against the IT target picture
Optimizing offer and cost calculation bases in strategic and operational IT procurement
Optimizing supplier strategy (DSGV and financial institutions)
Exploring various approaches to cost optimization and simplifying supplier management
Optimizing contracts and licensing management (e.g., SAP, Microsoft, IBM, Cisco, BMC, etc.)
Desk and field expediting with external partners
Possible outsourcing and consolidation of services with fewer suppliers
On-time handover of work packages within agreed time and budget

Christoph Guse

IAM/AD Management Consultant

Last position:

IAM/AD Management Consultant

Analysis of the One Identity Manager installation on enterprise systems
Database consistency check
Error analysis of database integrity and consistency
Data analysis
Creating recommendations based on the collected data and errors
Designing an update strategy

Daniel Jüntgen

Information Security Consultant

Mülheim an der Ruhr

Last position:

Information Security Consultant

Enhanced quality assurance of documents, processes and required evidence in preparation for the upcoming KRITIS audit 2025.
Reviewing and commenting on all relevant documents.
Advising authors and document owners on inquiries and during the creation process.
Supporting departments with IT security inquiries.
Used tools/Frameworks MS Office, SharePoint, Jira, Confluence, ISO27001+, NIS-2 (EU 2022/2555), B3S (Statutory Health & Private Health Insurance), BSIG / IT-SIG 2.0, BSI-KritisV, BSI-C5, BSI Baseline Protection (200-2, 200-4), ServiceNow, RCE (EU 2022/2557), SGB, GDPR

Kamran Aziz

Product Owner Application & Platform

Duisburg

Last position:

Product Owner Application & Platform at Hoffmann Group

Manage Sprint & Products Backlog
Participate in Scrum ceremonies
Define Definition of Ready and Done
Define & drive Products vision, strategy & roadmap
Collaborate & coordinate with cross functional teams
Administration & Configuration of Atlassian Tools (Jira, Confluence, Jira Service Management, Trello, Bitbucket & Atlas)
Administration of ServiceNow
Training users with best practices

Burak Hayirli

Data Backup & Restore Services

Gladbeck

Last position:

Data Backup & Restore Services at Logicalis (Commerzbank)

Restoring data backups using applications NetBackup, MS Excel, MS Access
Programming scripts and executing console commands in a Linux environment
Performing consistency checks in case of errors
Categorizing and handing over restore errors to engineering teams
Creating regular restore reports

Emre Altiok