BMC Remedy Experts in Essen
with precise AI matching, vetted availability and fast resultsHire experts who configure BMC Remedy ITSM, build workflows with Remedy AR System and connect service management to enterprise tools. FRATCH matches you quickly with precise, vetted and available freelance specialists.
Meet FRATCH Experts in Essen, who have recently used BMC Remedy
Sileem H.
Last position:
Senior Consultant, Lead-Developer, Architect at Bundesamt für Informatik und Telekommunikation
- Company FROX (Schweiz), end customer: Bundesamt für Informatik und Telekommunikation.
- Consulting and development. ITSM Suite, development of a semi-generic REST API interface solution. Performance tuning.
Arndt M.
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Benjamin W.
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Gilbert H.
Last position:
Process Design: Solution Development and Release Management at E.ON Digital Services
- Led workstream for analysis and optimisation of the solution development and release process within the newly established organizational structure
- Analyzed and adopted existing processes after transition of technical responsibility to E.ON Digital Services
- Supported the agile development approach within engineering teams
- Established a unified workflow for business requirements and clear communication interfaces, documented using Atlassian Jira on both the business and engineering sides
- Created dashboards with Rich Filters for Jira Dashboards to provide an overview of feature releases and their connection to technical releases
- Designed new burnup charts and statistics per release to improve transparency of overall technical progress at the product level
Nermin K.
Last position:
Service Manager, Change Manager, Project Manager at ITZ-Bund
- Responsible for service management and change management within the ITZ-Bund network.
- Creating, tracking, and modifying change requests for applications and infrastructure at ITZ-Bund.
- Adapting and extending change management processes.
- Ensuring required technical functionality of specific applications (beBPo Web, Governikus Multi Messenger GMM).
- Project management activities for individual projects within the ITZ-Bund network.
- Managing and ensuring availability of external service providers (Governikus, Materna).
- Participation in an FMS audit (documentation description, processes, quality) for individual agencies of ITZ-Bund.
- Monitoring deadlines and milestones, reporting project progress to various stakeholders.
- Single point of contact (SPOC) for various departments, weekly fixed meetings with clients and status meetings.
- Creating and planning infrastructure G2X maps, monitoring, and status reporting to clients and external service providers.
- Participation in certificate requests and certificate exchange for customer-specific infrastructure and applications.
- Planning, coordinating, and executing communication for announcing, carrying out, and following up on planned activities.
- Monitoring effort and developing improvement suggestions.
- Skills/Tools: ITIL, Prince 2, Windows 10, Microsoft Office, Governikus products, Materna products, Confluence, Jira, BMC Remedy, Smart IT
Dirk R.
Last position:
IT Operations / Service Management at Grant Thornton AG
- Support for the transition to the provider
- Quality assurance in developing operations manuals
- Operational performance management of the provider
Pascal F.
Last position:
Senior Network Security Consultant at IT-Systemhaus
- Provided expert level consulting for lifecycle, upgrades and refresh activities
- Used Remedy for effort recording and billing to customers
- Used ServiceNow for service management and workflow
- Used Jira for project management with agile/Scrum methods
- Used Confluence for documentation
- Worked with customer-specific software tools
- Worked with customer-provided and secured hardware suitable for IT security operations infrastructure setup for customers
- Built firewall rule sets and handed over to service owner and delivery teams
- Environment: Cisco ASA, Cisco Firepower, CSM, Cisco AnyConnect, Cisco ISE, Check Point VSX and gateways
Holger L.
Last position:
Compleo / Innogy
- Advising on the problem management process
- Advising on the quality assurance process
- Conducting problem reviews and tracking related actions and their implementation
- Identifying and documenting ongoing process improvements / optimization potential
- Handling tickets in the field of e-mobility, charging stations and wall boxes
- Identifying and developing solutions for various inquiries and faults
- Commissioning external service providers to troubleshoot charging stations and wall boxes
- Correcting POI data by determining the exact locations of charging stations
- Providing technical support to foreign technicians, mostly in English
- Software used: ICON, Salesforce, eOperate
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
25 years (Germany: 26 years)
Position duration
2.3 years (Germany: 2 years)
Positions per freelancer
17 (Germany: 19)
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Manufacturing, Telecommunication
Certification focus areas
Information Technology, Project Management, Supply Chain Management
Bachelor's degree or higher
60% (Germany: 77%)
Master's degree or higher
60% (Germany: 43%)
Certifications per freelancer
3 (Germany: 5)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 21 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Essen are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Essen using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 21 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Manufacturing (75%)
- Telecommunication (75%)
- Banking and Finance (63%)
- Professional Services (63%)
- Government and Administration (63%)
- Utilities (50%)
- Aerospace and Defense (38%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management core
BMC Remedy is an enterprise service management suite used to structure service requests, incidents, problems, changes and asset records. Its IT Service Management capabilities help organisations replace email-driven support with controlled workflows, approvals, service targets and searchable records. The platform is also known as Remedy and is closely associated with BMC Remedy ITSM.
Remedy architecture
Projects commonly use Remedy AR System as the application and workflow foundation. Strong specialists understand forms, fields, filters, escalations, active links, permissions and data models, as well as the platform’s mid tier and integration patterns. They can work across configuration, custom development, environment management and release control without creating unnecessary technical debt.
Connected operations
BMC Remedy often sits at the centre of a wider enterprise landscape. Useful adjacent expertise includes identity and access management, discovery and asset data, monitoring, orchestration, reporting and API integration.
- Integrate incident and change workflows with monitoring tools
- Connect service records to identity, asset and directory systems
- Design approvals, notifications and service-level rules
- Improve data quality across configuration records
When to bring in specialists
Companies bring in freelance professionals when a Remedy rollout needs focused delivery, when an upgrade has exposed customisation risks or when service processes no longer reflect the organisation. They also help with workflow redesign, migration, integrations, performance investigations and documentation. In Essen, collaboration may combine remote delivery with on-site workshops for teams that run complex internal services.
Delivery and governance
Good BMC Remedy work starts with a clear service model and disciplined change process. Experienced experts test workflow paths, protect permissions, document custom objects and separate supported configuration from fragile custom code. They also understand release planning, incident ownership, reporting requirements and how operational teams use the system under pressure.
Choosing the right expert
Review relevant Remedy ITSM versions, AR System delivery, integration examples and the type of service processes handled. Ask how the professional approaches customisation, upgrades, testing, data migration and handover. For Essen-based teams, confirm whether remote collaboration is sufficient and whether German-language workshops are needed alongside English technical work. Strong specialists explain trade-offs clearly and leave maintainable workflows behind.
Frequently asked questions
Key details about BMC Remedy, drawn from the questions we get asked most.
BMC Remedy is used to manage IT service processes such as incidents, service requests, problems, changes, releases and configuration records. Companies use it to standardise operational work, route approvals and give support teams a shared history of service activity.
BMC Remedy and ServiceNow both support enterprise IT service management, but they differ in architecture, licensing, implementation approach and ecosystem. Remedy is often the practical choice when a company already has established workflows, integrations and data in the BMC environment, while a move to another suite requires careful migration planning.
A strong BMC Remedy specialist usually brings knowledge of Remedy AR System, APIs, databases, identity systems and enterprise integration. Experience with CMDB practices, monitoring, reporting, automation and ITIL-aligned processes is also valuable when the work extends beyond basic workflow configuration.
The right Remedy professional depends on the scope. A focused form or workflow change needs different expertise from an upgrade, data migration, integration programme or redesign of the service model. Ask for evidence of comparable delivery, not only familiarity with product terminology.
BMC Remedy projects can often be delivered remotely through secure access, structured workshops and documented release processes. On-site sessions in Essen may still help when teams need process mapping, stakeholder alignment or hands-on support for sensitive operational changes.
An upgrade of BMC Remedy is a good reason to engage a specialist when custom objects, integrations or data models may affect compatibility. A professional can assess customisation, plan testing, identify unsupported patterns and coordinate a controlled transition with minimal disruption.
Look for clear workflow documentation, repeatable testing, controlled permissions and maintainable configuration in BMC Remedy. A quality professional can explain why a design was chosen, show how failures are handled and provide a practical handover for the internal service team.
Remedy AR System work often involves strict release controls, legacy customisations and dependencies across service, identity and infrastructure systems. Freelancers should be comfortable investigating existing configurations, protecting production data and communicating clearly with process owners as well as technical teams.
The average hourly rate of freelancers in Essen, Germany who have used BMC Remedy in their recent projects is 112 €, which corresponds to a daily rate of about 896 € based on an 8-hour working day.
Of the freelancers in Essen, Germany who have used BMC Remedy in their recent projects, 60% hold at least a Bachelor's degree and 60% hold at least a Master's degree.
On average, freelancers in Essen, Germany who have used BMC Remedy in their recent projects have 25 years of professional experience, with a single engagement typically lasting around 2.3 years.
The most common languages among freelancers in Essen, Germany who have used BMC Remedy in their recent projects are German (100%), English (100%), and French (25%).
The most common industries among freelancers in Essen, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Manufacturing (75%), and Telecommunication (75%).
The most common business areas among freelancers in Essen, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Project Management (100%), and Operations (88%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund 
Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Munich 
Cologne 
Frankfurt 
Dusseldorf Countries:
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