BMC Remedy Experts in Munich

Andreas Z.

Senior IT Project Manager · Service Owner · ITSM · SIAM · Operating Models & Governance

Last position:

Transformation Architect / Business Analyst at IT Consulting

Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

Kai P.

Senior Oracle Specialist & Consultant

Munich

Last position:

Oracle Project Management and DBA at Scope Solutions AG

PROFILE Senior Oracle specialist, consultant and DBA with many years of experience in planning, architecture, installation, migration, operations, performance tuning and troubleshooting of large Oracle database environments. Focus on Oracle Database 19c and enterprise architectures with RAC, Active Data Guard, Golden Gate, Exadata, RMAN and CDB/PDB. Experience in heterogeneous enterprise environments on Linux, AIX, Solaris, HP-UX and Windows, as well as in cloud and migration projects. Over many years, worked as a technical consultant, DBA, architect and project manager for banks, insurers, energy providers, public institutions, industry, automotive and aviation. Combining technical Oracle expertise with operations concepts, migration, project planning, documentation and customer consulting.

ORACLE FOCUS AREAS

Oracle Database 19c – installation, upgrade, patch/RU management, operations and troubleshooting
Oracle Database 21c / 23ai / 26ai – knowledge of current Oracle release lines
Oracle RAC, Active Data Guard, Data Guard, Oracle GoldenGate
CDB / PDB, multitenant architectures and enterprise database operations
Oracle Exadata and highly available database environments
RMAN – backup, restore, recovery, migration and disaster recovery scenarios
Data Pump (EXPDP / IMPDP), Transportable Tablespaces (TTS) and database-based migrations
Performance analysis, SQL / PL/SQL, tuning, troubleshooting and capacity planning
Oracle Enterprise Manager / monitoring and technical operational support
Oracle Security: Wallet, TDE, Database Vault, VPD / RLS
Oracle DWH / BI: OBIEE, ODI, OWB and Discoverer
Oracle Applications / E-Business Suite and Oracle-based application environments

CURRENT PROJECTS

Scope Solutions AG, Basel / CH | 08/2023 – ongoing Oracle Project Management and DBA

Installation, maintenance and regular upgrades of Oracle database systems with a focus on Oracle 19c.
Patch and release management including OPatch and Release Updates; operations on RHEL 8.x, SLES 15.x and Windows.
DBA support for customers in DACH and Europe and support of production, load test and other CDB/PDB environments.
Technical operating processes and documentation via Confluence; support and service requests via My Oracle Support / Metalink.

Federal Employment Agency, Nuremberg | 04/2022 – 10/2023 Oracle Operations Support / DBA

Operations and regular upgrades of Oracle-19c database systems on SLES 15.x.
DBA for around 2,100 PDBs on RAC and Exadata in production, integration, load test and other environments.
Configuration management via ARS Remedy; workflows and technical documentation via Jira and Confluence.
Operations support and processing of service requests via My Oracle Support / Metalink.

Federal Statistical Office, Wiesbaden | 09/2021 – 03/2022 Oracle Operations and Architecture – 2022 Survey

Merging data into a central Oracle-19c database system.
Design of import/export procedures for the central data structure.
KPI and performance architecture for analyses.
Training employees in Oracle performance and DBA topics.

E.ON Digital Technology, Landshut / KKI | 03/2019 – 12/2021 Oracle Operations, Architecture and DBA

Patch concepts, technical documentation, installation, database administration and operations of Oracle 12c/19c.
AIX 7.x, LPAR administration including VIO server and software distribution with NIM.
Performance monitoring and monitoring.
Backup and restore with TSM / IBM Spectrum Protect and Oracle RMAN.
Installation of Enterprise Manager 13c with WebLogic Server 12.1x; employee training.

KaPe Munich – various end customers in DACH / Europe | ongoing / various projects Oracle DBA, architecture, migration, DWH consulting and project management

Many years of consulting and operational DBA work in various Oracle architectures.
DWH/CRM platforms: planning, analysis, performance and tuning, as well as business analysis.
RAC, Data Guard, Transportable Tablespaces, RMAN and Oracle 11g/12c in enterprise environments.
Customer projects including Burda, Deka, E.ON, Otto Group and Augsburger Allgemeine.

AXA, Germany / Europe | 09/2018 – 02/2019 Oracle DB Operations and Migration – Cloud Architectures

Planning, methodology and execution of Oracle database migrations to IBM Private Cloud / Spectrum and AWS Public Cloud.
Creation of Oracle databases in the cloud with SLES and Terraform templates.
Technical architecture work and cloud KPIs.

RWE / SÜWAG / Syna, Germany | 07/2016 – 09/2018 Oracle DB Migrations 11g/12c and Project Management

Design, planning and execution of Oracle database migrations 11g → 12c with platform and architecture changes.
Windows Server 2012/2016 and setup and migration of Enterprise Manager/WebLogic-based monitoring environments.
Use of Data Guard, TTS, EXPDP/IMPDP and RMAN based on analysis of application requirements.
Performance and tuning for Oracle 11g/12c.

MTU Aero Engines, Munich | 01/2016 – 03/2017 Oracle DBA / Requirements Engineer

Operations and development of Oracle 11g/12c databases and application workflows.
Interfaces to SAP via BAPI.
Design and management of APPS modules with Visual Basic / Visual Studio and PL/SQL; version control with SVN.

UBIS (HVB), Munich | 04/2012 – 08/2015 Oracle Operations, Architecture, DBA and Project Management

Oracle-based operations and migration of MUREX and Sophis trading platforms.
Oracle Security, Wallet, Tablespaces, RAC, Data Guard, Database Vault, GoldenGate and DWH.
Project management for Oracle DWH migrations and release changes from 10g to 11gR2.
Migration OWB 11gR2 → ODI 12c and introduction of Oracle Database 12c.
Platforms: Red Hat, AIX and Solaris.

WWK Deutschland a.G., Munich | 09/2010 – 03/2012 Oracle DB and HP-UX → Linux Migration

Architecture, planning, operations concept and migration of 104 databases from an HP-UX cluster to Red Hat Linux.
Single Instance with Veritas Cluster and 2-node RAC 11.2.0.2; four Data Guard databases.
Project management for OWB/DWH migrations (>1 TB), including tuning, PL/SQL, mappings and metadata.

Allianz Deutschland, ACAS Stuttgart | 03/2010 – 09/2010 Technical DWH Project Manager

DWH project for processing European ETL data sources.
Business analysis and requirements management for automated loading processes.
OWB, PL/SQL, SQL*Loader, Oracle Advanced Security / TDE, Oracle BI and Database Vault.

NETMA, Munich-Taufkirchen | 08/2007 – 02/2010 Oracle Specialist and DBA for Oracle Applications 11i

Operations of Oracle 9i/10g and Oracle Applications 11.5.10.
Design and development of APPS modules with PL/SQL and SVN.
Oracle RAC, Enterprise Manager, Oracle Application Server and migration tests.
Platforms: AIX, SLES, Windows and HP-UX.

BT Germany, Munich | 11/2007 – 04/2008 Oracle DB Migration

Migration from Oracle 8i to 10gR2 in a Solaris cluster environment.
Preparing offers, project planning and process planning.

Itellium (KQ), Nuremberg | 02/2007 – 08/2007 Oracle DWH Specialist

Design and analysis of a DWH focusing on master data and logistics.
Oracle Designer, OWB, Oracle Database, ETL, PL/SQL and External Tables; data volumes up to approx. 5 TB.

Oracle Deutschland GmbH, Munich | 10/2006 – 02/2007 and further assignments Oracle Specialist / Consultant – Data Migration and DWH

Consulting for customers such as Volkswagen, GE Money Bank, WeKa, KSB, Swisscom and British Telecom.
Migration Discoverer EUL4 → EUL5i, database optimization, Data Guard and web/database analysis.
Performance and tuning on Solaris and Linux.

HaSpa, Hamburg | 07/2006 – 10/2006 Oracle Specialist / Consultant – Data Migration and DWH

Setup of an Oracle-10gR2 environment for banking applications.
Data transfer from DB2 / OS390, architecture, sizing, tuning and performance.
Data preparation and integration with OWB.

AUDI, Ingolstadt | 02/2005 – 06/2006 Oracle Consultant and DBA

Operations, installation and maintenance of Oracle 9i/10g and IAS 10g.
RMAN, Oracle RLS, Oracle HTMLDB, Veritas Cluster, Solaris and AIX / HACMP.
Database cloning and migration 9i → 10g; approx. 200 systems up to 4.5 TB.

Photocolor, Kreuzlingen / CH | 11/2003 – 01/2005 Project Manager / Oracle

Implementation, configuration, technical support and acceptance of an Oracle ERP/CRM solution.
Oracle Applications, Oracle 9i, Solaris, HP-UX, OWB and Mercury TestDirector.
Project scope approx. 2 TB; reporting to management.

ZPD NRW, Duisburg | 05/2003 – 10/2003 Oracle Consultant

Consulting, PL/SQL training and project planning for a nationwide Oracle Forms integration.
Oracle on HP Superdome / HP-UX; data volume 1.2 → 2.5 TB, sizing up to 5 TB.

Messe München GmbH | 11/2002 – 05/2003 Project Manager / Oracle

MIS/DWH solution with OWB, Discoverer, Oracle 11i / 9i and RAC.
Architecture, design, integration, troubleshooting and consulting for data volumes of 1.5–2 TB.

Aria SA Integration, Geneva / CH | 09/2002 – 11/2002 Oracle DBA and Consultant

Oracle 8.1.7.4 / 9i; merging the Stuttgart and Geneva databases via replication.

Peter S.

Rollout Manager

Gröbenzell

Last position:

Rollout Manager at Siemens Healthineers

Cisco SDA LAN network
Transition and Transformation

Volker R.

IT Consultant, IT Architect, Senior System Administrator and Lecturer

Sauerlach

Last position:

Architect and Senior System Administrator at International trading company

Analysis and optimization of the VMware environment for operation in a KRITIS environment
Planning and implementation of updates to the VMware and hardware environment in a KRITIS environment
Set up Skyline Health Diagnostics
Review of the existing documentation
Training and onboarding of new internal employees
Support with migration and upgrade projects
Preparations for moving scripts in the virtualization environment to GitLab
Ticket processing with Service.Now

Ronald M.

DevOps Consultant

Munich

Last position:

DevOps Consultant at M.it services & systems GmbH

Adaptation, optimization, configuration, and administration of a multi-stage GitLab instance with over 250 users
Setup, adaptation, expansion, and optimization of infrastructure, configuration, and monitoring
Provisioning of services and handover to production
System environment: DependencyTrack, GitLab, Grafana, Hedgedoc, Kubernetes, Oauth2 Proxy, Openstack, Prometheus, Syseleven

Michael M.

Freelance Senior Consultant & Cloud Architect

Gauting

Last position:

Freelance Senior Consultant & Cloud Architect at Rheinmetall AG

Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.

Thomas S.

Business Analyst, Partial Project Management, Testing

Kirchheim bei München

Last position:

Business Analyst, Partial Project Management, Testing at IDS GmbH - Analysis and Reporting Services (Allianz SE)

Enhancement of the web app for regulatory content (PRIIPs) in the insurance sector
Process adjustments and automation for report creation and text and cost changes
Display and review of current performance and risk figures
Functional and regression testing with Microfocus ALM
UAT

Vitor R.

Test Coordinator Automation

Garching bei München

Last position:

Test Coordinator Automation at Pro4all

Designed and built from scratch the automation framework using Playwright, Typescript, JavaScript, Gherkin, Cucumber, BDD, Maven, IntelliJ IDEA
Defined, developed and maintained test plans, test scripts, reports and other QA documentation in Confluence
Created and maintained test data with SQL Server Management Studio, Toad and Faker.js
Performed web services and API testing using Swagger Open API, SoapUI, JSON, HTML and XML
Executed functional, smoke, regression, black box, GUI, cross-browser, UAT and E2E testing using CrossBrowserTesting and Safari Web Inspector
Integrated and maintained automated scripts within sprints following Kanban, CI/CD, GitHub, Docker, Azure Pipelines, Agile, Scrum, Kafka and Kibana
Raised and managed defects in Azure DevOps
Conducted mobile testing with Robot Framework and Appium

Michael S.

Sabbatical

Hebertshausen

Last position:

Sabbatical at Auszeit

Time off due to a complex bone fracture; my work ability is fully restored at this time

Ila B.

Senior Agile Coach/Principal Consultant

Munich

Last position:

Senior Agile Coach/Principal Consultant at Expleo Technology Germany GmbH

Led agile transformation programmes that reduced delivery cycles by 20% and significantly increased adaptability of distributed ARTs.
Guided leadership and teams in establishing self-organization, psychological safety and continuous improvement, resulting in higher team satisfaction.
Moderated PI planning and Inspect & Adapt workshops to ensure transparent and aligned collaboration across nine teams.
Built high-performing cross-functional teams and supported their skills development and trust-building.
Linked agile transformation with intercultural team development to enable more effective collaboration among globally distributed teams and dismantle cultural barriers.
Advised executive leadership on fostering diversity and inclusive corporate culture through targeted diversity workshops.
Led two project teams (each with 11 developers and 2 testers) focusing on delivery excellence and high team autonomy.
Conducted SAFe and Scrum training for over 60 staff members, achieving a 90% success rate in certifications.

Isa G.

SAP Test Lead Europe

Last position:

SAP Test Lead Europe at Daiichi Sankyo

Transformation project to S/4HANA
Test management and coordination of functional tests for SAP
Preparation and support of tests (SIT 1+2, MOCK 1+2, UAT) as part of the SAP S/4HANA rollout (SD, MM, FI/CO, MD)
Creation of test strategies, test plans, and test cases to ensure system quality
Monitoring and compliance with service level agreements (SLAs) as well as ensuring the timely delivery of agreed performance indicators
Coordination of the approach with test managers from other regions (US, JP)
Planning of European test activities in the SAP implementation project in cooperation with test managers from the supplier
Coordination of interdisciplinary business and technical test teams in Europe
Business collaboration with global implementation partners
Use of Tricentis qTest and ValGenesis as test management tools (for validation-relevant processes)
Training functional consultants in testing and test tools
Creation and evaluation of change requests, including effort estimation, prioritization, and tracking
Reporting on test progress

Alexander N.

Security Expert

Last position:

Security Expert at DAK-Gesundheit

Pentesting of mobile applications
Code review
Gematik audit
Development of secure software development methods
Creation of security and test concepts
Penetration testing of software and architecture
Vulnerability analysis
Automation and information security
Use of Confluence and Jira
Working with databases, J2EE, JavaServer Faces, Liquibase, Apache, Maven, Mercurial, Oracle Financials
Documentation and creation of security policies
Management of software systems, SharePoint, PrimeFaces, Git
Compliance with security regulations and .NET, AWS, API
Tools: MobSF, Frida, Android Studio, Drozer, Objection, Azure

Marius H.

Senior Project Manager / SAFe Solution & Release Train Engineer (Lead Scrum Master)

Last position:

Senior Project Manager / SAFe Solution & Release Train Engineer (Lead Scrum Master) at Telefonica O2

Led the largest agile project at Telefonica O2 (€21+ million, 11 Scrum & system teams in Germany and India, 80+ developers, 3 vendors) using SAFe, Scrum and Kanban. A showcase project at Telefonica for agile scaling.
Scaled agile processes to a large project using SAFe.
Delivered the project at half the cost and time compared to similar projects.
Test management / coordination of system testing.
Coached teams (SAFe & Scrum).
Rollout planning/management.

Ben S.

Data Engineer/ ETL Developer

Last position:

Data Engineer/ ETL Developer at Deutsche Bahn

Developed data extraction from PostgreSQL with Talend ETL tool
Developed SQL/PL SQL scripts and views as required for ETL process
Used the GIT repository together with the existing CI/CD process for testing and production deployment
Created and updated multiple complex ETL jobs for mapping tarif data into SQLite files for the Input Pool
Extracted and transformed source data via an H2 DB into SQLite for MT and ticket machines
Collaborated closely with requirements engineers and data managers in an Agile environment

Konstantinos M.