BMC Remedy Experts in Munich
to improve service operations with vetted, available freelancers matched in minutesHire experts who configure IT service management workflows, build integrations and modernize Remedy environments across incident, change and asset processes. Get fast, precise matching with vetted, available freelancers who fit your project needs.
Meet FRATCH Experts in Munich, who have recently used BMC Remedy
Andreas Z.
Last position:
Transformation Architect / Business Analyst at IT Consulting
- Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
- Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
- Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
- Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
- Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
- Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
- Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables
Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban
Ronald M.
Last position:
DevOps Consultant at M.it services & systems GmbH
- Adaptation, optimization, configuration, and administration of a multi-stage GitLab instance with over 250 users
- Setup, adaptation, expansion, and optimization of infrastructure, configuration, and monitoring
- Provisioning of services and handover to production
- System environment: DependencyTrack, GitLab, Grafana, Hedgedoc, Kubernetes, Oauth2 Proxy, Openstack, Prometheus, Syseleven
Kai P.
Last position:
Oracle Project Management and DBA at Scope Solutions AG
- Installation, maintenance and regular upgrade of the DB systems with 19x
- Use of OPatch and RU 19.27 on RHEL 8x, SLES 15.x and Windows
- DBA for DACH and European customers in production and last test environments (e.g. Konrad Adenauer) as well as others in CDB
- Processes via Confluence
- Support in operations for customers SR via Metalink
Sven H.
Last position:
Process Architect (Symbio, Signavio) at IT service provider for an international premium automaker
- Analyzing, aligning and modeling business processes (BPMN 2.0) for the 'The New Retail' program in the areas of invoicing, tax, customs and accounting
- Tracking user stories and their impact on processes
- Point of contact for preparing the tool migration from Symbio to Signavio for the mentioned areas
- Power user after the introduction of Signavio, point of contact and coach for other process modelers
Peter S.
Last position:
Rollout Manager at Siemens Healthineers
- Cisco SDA LAN network
- Transition and transformation
Vitor R.
Last position:
Test Coordinator Automation at Pro4all
- Designed and built from scratch the automation framework using Playwright, Typescript, JavaScript, Gherkin, Cucumber, BDD, Maven, IntelliJ IDEA
- Defined, developed and maintained test plans, test scripts, reports and other QA documentation in Confluence
- Created and maintained test data with SQL Server Management Studio, Toad and Faker.js
- Performed web services and API testing using Swagger Open API, SoapUI, JSON, HTML and XML
- Executed functional, smoke, regression, black box, GUI, cross-browser, UAT and E2E testing using CrossBrowserTesting and Safari Web Inspector
- Integrated and maintained automated scripts within sprints following Kanban, CI/CD, GitHub, Docker, Azure Pipelines, Agile, Scrum, Kafka and Kibana
- Raised and managed defects in Azure DevOps
- Conducted mobile testing with Robot Framework and Appium
Michael S.
Last position:
Sabbatical at Auszeit
- Time off due to a complex bone fracture; my work ability is fully restored at this time
Michael M.
Last position:
Freelance Senior Consultant & Cloud Architect at Rheinmetall AG
- Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
- Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
- Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
- Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.
Ila B.
Last position:
Senior Agile Coach/Principal Consultant at Expleo Technology Germany GmbH
- Led agile transformation programmes that reduced delivery cycles by 20% and significantly increased adaptability of distributed ARTs.
- Guided leadership and teams in establishing self-organization, psychological safety and continuous improvement, resulting in higher team satisfaction.
- Moderated PI planning and Inspect & Adapt workshops to ensure transparent and aligned collaboration across nine teams.
- Built high-performing cross-functional teams and supported their skills development and trust-building.
- Linked agile transformation with intercultural team development to enable more effective collaboration among globally distributed teams and dismantle cultural barriers.
- Advised executive leadership on fostering diversity and inclusive corporate culture through targeted diversity workshops.
- Led two project teams (each with 11 developers and 2 testers) focusing on delivery excellence and high team autonomy.
- Conducted SAFe and Scrum training for over 60 staff members, achieving a 90% success rate in certifications.
Volker R.
Last position:
Architect and Senior System Administrator at International Trading Company
- Analysis and optimization of the VMware environment for operation in a critical infrastructure environment
- Planning and execution of updates for the VMware and hardware environment in a critical infrastructure environment
- Deployment of Skyline Health Diagnostics
- Review of existing documentation
- Training and onboarding of new internal staff
- Support for migration and upgrade projects
- Preparation for moving scripts in the virtualization environment to GitLab
- Ticket handling with ServiceNow
Rupesh K.
Last position:
IT Baseline Compliance Consultant at Consultant
- Baseline compliance verification against MAS audit findings
- Building technical architecture concept for 30 technologies to build hardening standard artifacts
- Identifying and building automation possibilities for given technologies based on CIS
- Building the standard baseline configuration based on internal security standard
- Responsible for building Cloud Native Application Protection Platform (CNAPP) architecture artifacts based on Azure cloud platform
- Responsible for RFQ and RFP for different CNAPP solutions (Qualys Total Cloud, CrowdStrike, Azure Security Center)
- Supporting compliance verification and validation via automated scripts for a sample population of IT devices and instances
- Responsible for complete vulnerability management lifecycle using Nexpose, remediation, reporting and integration of results with Splunk, HPSM and Tableau
- Audit support for MAS
Isa G.
Last position:
SAP Test Lead Europe at Daiichi Sankyo
- Transformation project to S/4HANA
- Test management and coordination of functional tests for SAP
- Preparation and support of tests (SIT 1+2, MOCK 1+2, UAT) as part of the SAP S/4HANA rollout (SD, MM, FI/CO, MD)
- Creation of test strategies, test plans, and test cases to ensure system quality
- Monitoring and compliance with service level agreements (SLAs) as well as ensuring the timely delivery of agreed performance indicators
- Coordination of the approach with test managers from other regions (US, JP)
- Planning of European test activities in the SAP implementation project in cooperation with test managers from the supplier
- Coordination of interdisciplinary business and technical test teams in Europe
- Business collaboration with global implementation partners
- Use of Tricentis qTest and ValGenesis as test management tools (for validation-relevant processes)
- Training functional consultants in testing and test tools
- Creation and evaluation of change requests, including effort estimation, prioritization, and tracking
- Reporting on test progress
Alexander N.
Last position:
Security Expert at DAK-Gesundheit
- Pentesting of mobile applications
- Code review
- Gematik audit
- Development of secure software development methods
- Creation of security and test concepts
- Penetration testing of software and architecture
- Vulnerability analysis
- Automation and information security
- Use of Confluence and Jira
- Working with databases, J2EE, JavaServer Faces, Liquibase, Apache, Maven, Mercurial, Oracle Financials
- Documentation and creation of security policies
- Management of software systems, SharePoint, PrimeFaces, Git
- Compliance with security regulations and .NET, AWS, API
- Tools: MobSF, Frida, Android Studio, Drozer, Objection, Azure
Thomas S.
Last position:
Business Analyst, Partial Project Lead, Testing at IDS GmbH - Analysis and Reporting Services (Allianz SE)
- Extension of the web app for regulatory content (PRIIPs) in insurance
- Process adjustments and automation for report creation and text and cost changes
- Display and verification of current performance and risk values
- Functional and regression testing with Micro Focus ALM
- UAT
Marius H.
Last position:
Senior Project Manager / SAFe Solution & Release Train Engineer (Lead Scrum Master) at Telefonica O2
- Led the largest agile project at Telefonica O2 (€21+ million, 11 Scrum & system teams in Germany and India, 80+ developers, 3 vendors) using SAFe, Scrum and Kanban. A showcase project at Telefonica for agile scaling.
- Scaled agile processes to a large project using SAFe.
- Delivered the project at half the cost and time compared to similar projects.
- Test management / coordination of system testing.
- Coached teams (SAFe & Scrum).
- Rollout planning/management.
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
23 years (Germany: 26 years)
Position duration
1.9 years (Germany: 2 years)
Positions per freelancer
15 (Germany: 19)
Top business areas
Information Technology, Project Management, Quality Assurance
Top industries
Information Technology, Banking and Finance, Automotive
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
79% (Germany: 77%)
Master's degree or higher
50% (Germany: 42%)
Certifications per freelancer
5
Most common languages
English, German, French
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Munich are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Munich using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (95%)
- Banking and Finance (79%)
- Automotive (58%)
- Retail (58%)
- Insurance (42%)
- Manufacturing (42%)
- Government and Administration (42%)
- Telecommunication (42%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management platform
BMC Remedy is an enterprise service management platform used to organize IT support, service requests, incidents, problems, changes and configuration data. It gives service teams structured workflows, approval paths, service-level rules and reporting across complex organizations. The product is also known through its BMC Helix and Remedy ecosystem, depending on the environment and modernization path.
Core capabilities
Remedy specialists configure the platform around business processes rather than forcing teams into generic ticket handling. Typical deliverables include:
- Incident, problem and change workflows with clear ownership
- Service request catalogs, approvals and service-level targets
- Asset and configuration data linked to operational services
- Dashboards, reports and notifications for support leadership
- Role-based access, forms and business rules for different teams
Ecosystem and integrations
Strong BMC Remedy work combines platform configuration with knowledge of databases, identity systems and enterprise integration. Professionals may work with Remedy AR System, Atrium or CMDB data, BMC Helix ITSM, REST and SOAP interfaces, LDAP, single sign-on and monitoring tools. They also understand data migration, API design, workflow automation and release control.
When to bring in expertise
Companies usually need freelance support during a new ITSM rollout, a major process redesign or a migration from a heavily customized legacy environment. Specialists can also resolve workflow defects, improve CMDB quality, connect Remedy with business systems or prepare a transition toward BMC Helix. In Munich, remote delivery can work well for configuration and analysis, while on-site sessions may help with workshops, stakeholder alignment and complex service transitions.
What strong professionals deliver
Quality is visible in maintainable configuration, traceable decisions and workflows that support real service teams. Experienced Remedy professionals ask how requests move through the organization, which data is authoritative and where approvals create delay. They document changes, protect customizations during upgrades and test integrations across realistic operational scenarios rather than relying only on isolated demonstrations.
Selecting the right specialist
Look for evidence of work with the relevant Remedy release, modules and integration landscape. A suitable professional should be able to explain AR System forms and workflow, CMDB relationships, access controls, reporting and migration risks in practical terms. Ask for examples of measurable process improvements, documentation standards and collaboration with service owners, infrastructure teams and business stakeholders.
Frequently asked questions
Questions about BMC Remedy? Start with the answers below.
BMC Remedy is used to manage enterprise IT service processes such as incidents, service requests, problems, changes, assets and configuration data. It helps organizations standardize support work, automate approvals and monitor service-level commitments.
BMC Remedy and ServiceNow both support IT service management, but they differ in architecture, administration models, licensing approaches and migration paths. Remedy is often a strong fit where an organization already has mature AR System workflows, extensive custom configuration or established BMC integrations.
A strong BMC Remedy specialist commonly works with AR System, CMDB and BMC Helix ITSM. Useful adjacent skills include REST or SOAP integration, SQL, LDAP, single sign-on, reporting, data migration and ITIL-based service processes.
The right level of BMC Remedy experience depends on the scope, customization and risk of the assignment. A focused workflow change may need a configuration specialist, while a migration, CMDB redesign or integration program calls for broader platform, data and release-management expertise.
BMC Remedy configuration, documentation, testing and many integration tasks can be delivered remotely with secure access and clear collaboration routines. On-site workshops in Munich may still be useful for process discovery, stakeholder decisions or coordinated service-transition work, especially when German-language communication is expected.
A BMC Remedy freelancer may deliver configured forms and workflows, service catalogs, approval rules, reports, integrations, migration plans or CMDB improvements. Good deliverables also include test evidence, technical documentation and guidance for administrators and service owners.
Ask how the BMC Remedy professional approaches requirements, customization boundaries, testing and upgrades. Strong specialists explain trade-offs clearly, document configuration decisions and connect technical changes to service outcomes instead of treating the platform as a collection of isolated forms.
BMC Helix is BMC's modern, cloud-oriented service management direction and may be part of a transition from classic Remedy environments. The best path depends on existing AR System customizations, integrations, data quality, security requirements and the organization's preferred operating model.
The average hourly rate of freelancers in Munich, Germany who have used BMC Remedy in their recent projects is 104 €, which corresponds to a daily rate of about 834 € based on an 8-hour working day.
Of the freelancers in Munich, Germany who have used BMC Remedy in their recent projects, 79% hold at least a Bachelor's degree and 50% hold at least a Master's degree.
On average, freelancers in Munich, Germany who have used BMC Remedy in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 1.9 years.
The most common languages among freelancers in Munich, Germany who have used BMC Remedy in their recent projects are English (100%), German (89%), and French (37%).
The most common industries among freelancers in Munich, Germany who have used BMC Remedy in their recent projects are Information Technology (95%), Banking and Finance (79%), and Automotive (58%).
The most common business areas among freelancers in Munich, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Project Management (84%), and Quality Assurance (84%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg 
Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Cologne 
Frankfurt 
Dusseldorf Countries:
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Philipp Thomaschewski
FRATCH CEO
