BMC Remedy Experts in Cologne
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Meet FRATCH Experts in Cologne, who have recently used BMC Remedy
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
- Creation of an as-is analysis of all servers worldwide
- Creation of an as-is analysis of all SQL servers worldwide
- Creation of requirements analyses for SQL and server migrations
- Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Moderation of jour fixe meetings
- Creation of roadmaps and solution models for server migrations
- Setup of test scenarios
- Moderation of workshops for the introduction of a Global Admin Team
- Creation of data models (CMDB) in ServiceNow
- Conducting workshops for the CMDB data model
- Creation of solution models for the CMDB
- Creation of seamless configuration and work documentation for the CMDB
- Creation of reports for license management
- Creation of KPIs for data quality in ServiceNow
- Creation of a service catalog
- Moderation of workshops for creating service requests
- Interface between needs analysis and ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Christoph S.
Last position:
Test Manager at Logistics
- Coordination and planning, execution, documentation, and analysis of test cases
- Development of test concepts considering best practices (e.g., test pyramid) with a focus on reliable, automatable test runs
- Implementation and maintenance of test cases according to the test concepts
- Technologies: Citrix Workspace, Shopify, Jira, Xray, MS Teams, MS SharePoint, Confluence, MS Office 365
Michael M.
Last position:
Team Lead / Service Owner 2nd Level & ITIL at Creditreform
- Service owner of the receivables management platform Ikarus
- Management and coordination of external 1st-level service providers
- Team leadership and building ITIL-compliant support structures
- Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
- Stakeholder management between the business unit, IT, and external partners
- Jira ticket automations and maintenance of Confluence documentation
Thorsten H.
Last position:
Program Manager at Telecommunications sector
- Program Manager for a strategically highly relevant compliance project in the enterprise segment (C4)
- Management of 6 workstreams
- Establishment of the project organization, communication structures, project and budget planning, risk management
- Reporting to CIO
- Moderation of steering committee meetings
- Moderation of critical solution processes
- Responsibility for adapting the operating model of the IT organizations in Germany, the EU and India, including planning and managing the relocation of affected employees
Ralph K.
Last position:
Product Owner / Business Owner at AXIS Management Consulting GmbH
- Full product responsibility from a business perspective: requirement analysis, UX design, product strategy, and go-to-market implemented without an internal dev team using fully AI-supported development (Claude Code / Anthropic)
- Technical differentiation: KRITIS-compliant air-gapped deployment (Windows/NSIS), GDT interface for PVS integration, DATEV-LODAS export for payroll
- Managed pilot operation with initial external client (Dormagen medical practice): structured requirement gathering, test support, error analysis, and release management
- Developed rollout and sales strategy for market entry in the segment of private practices and small medical centers
- Human-in-the-Loop development principle: business decision → AI implementation → manual review → approval → release – each sprint documented in Jira (TIME project), every change traceable via co-authored commits
- Product outcome: Tauri/Rust desktop app with GDT watcher, multi-tier model (Starter/Professional/Enterprise), cloud mirror on Hetzner/Traefik, complete ISMS framework based on ISO 27001 and BSI basic protection as product foundation
- Direct method validation for the test manager role: hands-on experience with quality assurance of AI-generated products from a user perspective, review gate discipline, release approval under GDPR and the EU AI Act
Jens H.
Last position:
#52 Test Manager in Safety-Critical Infrastructure at Telecommunications Company
- Network elements, network, operational and operator-related systems
- Supporting around 20 different products (managed agile)
- Requirements analysis and management (functional and non-functional)
- Test concept and planning (scope, test phases, effort, schedule, resources, organization, etc.)
- Aligning approach with clients and service providers
- Managing and assisting in creation of test cases for system, integration and end-to-end tests
- Guiding and supporting test execution
- Defect management and planning bug fixes with external providers
- Preparing and facilitating workshops
- Regular reporting and creating automated test reports
- Further development of agile testing methodology and configuration of supporting tools
- Conceptual support in developing a quality seal for rating product and service quality of internal and external providers
- Requirements engineering based on ISO/IEC 25010, Scrum, SaFE
- BMC Remedy, Atlassian Confluence, Atlassian Jira (including plugins Xray, Structure), Microsoft Office (incl. Visio), Obsidian, doxis document management system, Gitlab, Obsidian
Fabian Z.
Last position:
Freelance IT Specialist
IT specialist Application Engineering / Software Development since 2012
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
31 years (Germany: 26 years)
Position duration
2.7 years (Germany: 2 years)
Positions per freelancer
25 (Germany: 19)
Top business areas
Information Technology, Project Management, Quality Assurance
Top industries
Information Technology, Government and Administration, Telecommunication
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
50% (Germany: 77%)
Master's degree or higher
50% (Germany: 42%)
Certifications per freelancer
6 (Germany: 5)
Most common languages
German, English, Spanish
Speak two or more languages
86% (Germany: 97%)
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Cologne are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Cologne using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Government and Administration (86%)
- Telecommunication (71%)
- Automotive (57%)
- Banking and Finance (57%)
- Insurance (57%)
- Education (43%)
- Energy (43%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Remedy platform
BMC Remedy, often still called just Remedy, is used for service management, request handling, and controlled IT workflows. Companies rely on it to support ticketing, approvals, knowledge records, and operational processes that need clear rules and traceability.
What experts deliver
- Incident, problem, change, and request workflows
- Custom forms, fields, and approval logic
- Service catalog and self-service setup
- Reports, dashboards, and operational tracking
Strong professionals understand how Remedy fits into day-to-day support work, not just how to click through the interface. They shape workflows so they match real service teams, business rules, and audit needs.
Ecosystem and skills
Remedy work often touches the wider BMC stack, integrations, and older enterprise environments. Useful skills include workflow design, data migration, API or connector work, scripting, and careful testing in staging before release.
A good specialist also understands how to keep customizations maintainable. That matters when the system has grown over time and needs updates without breaking existing processes.
When companies bring in help
Companies usually seek freelance expertise when an existing Remedy environment is hard to change, poorly documented, or tied to important support operations. They may need a migration, a cleanup of legacy customizations, or help after an upgrade.
In Cologne and across Germany, this often comes up in larger enterprises, shared service teams, and regulated environments where service processes must stay stable. Remote collaboration works well for analysis and build work; on-site time helps when access, workshops, or stakeholder alignment are critical.
What strong specialists do
Good BMC Remedy professionals start by understanding the current process, then map it to the system without adding unnecessary complexity. They test changes carefully, document what they build, and make sure support teams can use it confidently.
Look for people who can explain trade-offs clearly, handle legacy structures, and keep integrations predictable. The best specialists leave behind a system that is easier to maintain, not just one that works today.
Common project types
Typical Remedy projects include support portal changes, workflow redesign, catalog expansion, upgrades, and integration work with other ITSM tools. Some teams also need help translating old Remedy setups into newer BMC approaches.
The best outcome is a system that supports the way the business actually runs. That means clean routing, reliable notifications, and clear ownership across the service process.
Frequently asked questions
The facts hiring teams ask for most often when it comes to BMC Remedy.
BMC Remedy is used for IT service management, especially incident, problem, change, and request handling. Companies also use it for approvals, service catalog processes, and internal workflows that need structure and auditability. In many teams, it is the system behind day-to-day support operations.
BMC Remedy is the older name many people still use for the BMC service management product line. In newer environments, you will often hear BMC Helix ITSM instead, especially after upgrades or rebranding. A strong specialist should understand both names and how the underlying workflows evolved.
A strong BMC Remedy freelancer should be able to work with forms, workflows, approvals, and support queues. They should also understand integrations, reporting, and how to keep customizations stable during changes. If the project includes migration or upgrade work, that experience matters too.
BMC Remedy is often chosen in established enterprise environments where long-running processes already exist. ServiceNow and Jira Service Management are common alternatives, but the right choice depends on existing investments, integration needs, and how much change the company can absorb. Many projects focus on improving Remedy rather than replacing it.
Alongside BMC Remedy, useful skills include workflow analysis, SQL, API work, testing, documentation, and integration support. Experience with ITIL-style processes is also helpful because many Remedy setups follow structured service management practices. If the environment is complex, knowledge of legacy systems is a real advantage.
The right level depends on the task. A small form change may need only a specialist with solid BMC Remedy hands-on experience, while a migration, upgrade, or redesign needs someone who has handled similar enterprise environments before. The more critical the workflow, the more important proven delivery becomes.
Many BMC Remedy tasks can be done remotely, including analysis, configuration, testing, and documentation. On-site time in Cologne can still help for workshops, access to internal teams, or sensitive environments that need close coordination. A hybrid setup is often the most practical option.
Look for someone who asks clear questions about your current process before proposing changes. A good BMC Remedy specialist shows how they handle workflow logic, testing, documentation, and maintainability, not just configuration. References from similar enterprise support environments are especially useful.
The average hourly rate of freelancers in Cologne, Germany who have used BMC Remedy in their recent projects is 98 €, which corresponds to a daily rate of about 784 € based on an 8-hour working day.
Of the freelancers in Cologne, Germany who have used BMC Remedy in their recent projects, 50% hold at least a Bachelor's degree and 50% hold at least a Master's degree.
On average, freelancers in Cologne, Germany who have used BMC Remedy in their recent projects have 31 years of professional experience, with a single engagement typically lasting around 2.7 years.
The most common languages among freelancers in Cologne, Germany who have used BMC Remedy in their recent projects are German (100%), English (86%), and Spanish (29%).
The most common industries among freelancers in Cologne, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Government and Administration (86%), and Telecommunication (71%).
The most common business areas among freelancers in Cologne, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Project Management (100%), and Quality Assurance (100%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich 
Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Munich 
Frankfurt 
Dusseldorf Countries:
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