OMNITRACKER Experts in Germany
matched in minutes from over 15,000 CVs with the power of AIHire experts who configure service management workflows, integrate enterprise systems and improve OMNITRACKER operations across support, asset and process teams. FRATCH connects you with vetted, available freelancers through fast, precise AI matching.
Meet FRATCH Experts in Germany, who have recently used OMNITRACKER
Gerhard K.
Last position:
Senior Project Manager and Site Manager at HENSOLDT Optronics GmbH
- Set-up of the data center in Oberkochen (Defence division)
- Planning of the fiber-optic ring and simulation of Wi-Fi coverage
- Installation plan for WAN and LAN cables for office and production (infrastructure)
- Adaptation of the SAP system (R3) for the Oberkochen site (software)
- IT transformation of the SAP system to SAP HANA
- Planning of network infrastructure and server technologies in the SAP environment
- Pre-sales support and establishment of change management
- Independent coordination of utilities according to time, budget and quality
- Mapping of the project in MS Project and SERVICENow
- Development and design of hardware and software
- Demand management and portfolio management
- Set-up of a risk register and migration plan
- Preparation of payment-supporting documents in coordination with the responsible finance and commercial functions
- Budget: 5 million - 34 FTE
Timo S.
Last position:
IT Project Manager / IT Demand Manager at Schuhmann IT-Consulting
- Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
- Planned and supported the go-live and hypercare phase
- Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
- Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
- Prepared status reports and decision papers for the executive board
- Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
- Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
- Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
- Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
- Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
- Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis
Dennis R.
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Alexander A.
Last position:
Onsite Support Administrator at Sana Kliniken AG
- Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
- Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
- User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
- VDI support and monitoring with Citrix Director and Aruba Networking
- Endpoint management and policy administration via Ivanti
- Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
- Hardware rollouts for new employees incl. shipping across Germany
- Asset and license management as well as organization of site migrations
Mario P.
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Stephan L.
Last position:
IT Generalist at SThree
- Software packaging and distribution with SCCM/MECM
- Application responsibility and support (50–100 applications)
- Documentation via ticket system
- User management via AD console
- Software updates and distribution
- Maintenance and updating of software packages
- Customizing scripts with PowerShell
- Rolling out and implementing new software
- Supporting IT security and compliance
Tools and software: Confluence, M365, Active Directory, Intune, Endpoint Management, SCCM/MECM, PowerShell, VMware Hardware: Lenovo, Cherry, Plantronics, Jabra + peripherals
Frank B.
Last position:
Consulting & Project Management at B-IT - Ihr IT-Kompetenz
- Planning the migration approach from the old to the new ZEWIS system
- Configuring the modules (basic module, project recording, assembly billing, etc.)
- Setting up interfaces and data imports
- Coordinating the rollout and aligning with departments
- Supporting the team during the go-live and troubleshooting
- Quality assurance and preparation for acceptance
- Documenting all steps for smooth operations
Paul D.
Last position:
Test manager in a transformation project for a large client in the logistics sector at Deutsche Bahn
- Effective leadership and coordination of agile test teams with a focus on MaKo and MaBiS.
- Development, implementation, and optimization of test strategies and concepts.
- Conducting risk analyses and quality management for MaKo/MaBiS.
- Central coordination of test phases and transparent test closure reports.
- Systematic defect and process optimization, initiation of test automation.
- Setup and consulting for complex test data management (Editor, XML Spy).
- Application of agile test methods (TDD, BDD, exploratory testing).
- Clarification of contract tests, SIT, UAT, penetration tests, LPT, FAT, E2E, and market partner tests.
- Coordination with development teams (GISA, KISTERS) for risk addressing.
- Creation of training materials and knowledge sharing on JIRA/Xray and XML Spy.
- Close alignment with stakeholders and interdisciplinary strategy development.
- Mentoring junior testers and introducing new test tools.
- In-depth knowledge of project management and ITIL V3 / ITIL 2011.
- Experience with Omnitracker, JIRA/Xray, and XML Spy.
- Fluent in German and business-level English.
Tobias W.
Last position:
External Contractor at Government Agency
- Project support for VMware/Active Directory
- Operational support for administration, process execution
- Creation and review of documentation
- Active Directory, Powershell, VMware VSphere 7, Confluence, Jira
- Windows Server 2016/2019/2022/2025 GUI/Core
- Concept and rollout of Windows Update Services (approx. 500 client/server systems) and takeover of a central WSUS gateway company-wide
- Takeover and redesign KMS/RDS systems company-wide
Thomas S.
Last position:
IT Consultant at Public Sector / SÜ2
- Operation of VMware, Veeam and further development of the system
- Implementation of BSI requirements in the design/construction
- Control and analysis of the VMware environment using PowerShell scripts
- Working according to ITIL processes
- Version control of scripts with TortoiseSVN
Michael M.
Last position:
Freelance Senior Consultant & Cloud Architect at Rheinmetall AG
- Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
- Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
- Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
- Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.
Sascha J.
Last position:
Agile Coach & Partner at Agisolve GmbH – Pragmatic Agility® | Edler & Stiegler GmbH | CTN Consulting
- Create a product and service portfolio delivering a 360 degree approach to digital corporate sustainability covering KPI management, CSRD reporting and sustainable strategy
- Create vision and business case
- Onboard and align business partners, negotiate contracts
- Set up partner network as self-organized agile team
- Co-develop product and service portfolio
- Coordinate sales and marketing, go-to-market strategy and roadmap
Christian B.
Last position:
Principal Consultant (Self-employed) at BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Volker R.
Last position:
Architect and Senior System Administrator at International Trading Company
- Analysis and optimization of the VMware environment for operation in a critical infrastructure environment
- Planning and execution of updates for the VMware and hardware environment in a critical infrastructure environment
- Deployment of Skyline Health Diagnostics
- Review of existing documentation
- Training and onboarding of new internal staff
- Support for migration and upgrade projects
- Preparation for moving scripts in the virtualization environment to GitLab
- Ticket handling with ServiceNow
Holger S.
Last position:
Internal Project Lead S/4HANA On-Premise System with FIORI Integration at RSCE
- Complete customizing of required processes (partly outside standard SAP number ranges)
- Building the entire organizational structure (Sales, Purchasing, Warehouse, Service, etc.)
- Integration of organizational units with business partners (role BUP004) via T77SO
- Completion of Customer-Vendor Integration (CVI)
- Implementation of basic SD functionalities: orders, deliveries, invoices
- Configuration of MM movements including Lean WM
- Setting up basic logic for New General Ledger and basic FI customizing
- Installation and communication of standard Fiori apps with S/4HANA
- Integration of SAP S/4HANA Service including Fiori
- Definition of organizational units and partner roles (PPOME)
- Replication of S/4 Service to S/4 Sales for service orders and repair processing
- Customizing of TM document types, movement types and item categories
- Replication of TM master data and transaction data
- Setup of internal replication of deliveries into freight units
- Implementation of Fiori apps such as transportation cockpit, freight order and freight units
Discover over 15,000 top freelancers
Statistics of experts using OMNITRACKER
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.2 years
Positions per freelancer
15
Top business areas
Information Technology, Project Management, Quality Assurance
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
88%
Master's degree or higher
50%
Doctorate
19%
Certifications per freelancer
5
Most common languages
English, German, French
Speak two or more languages
100%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using OMNITRACKER
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
OMNITRACKER experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (93%)
- Banking and Finance (63%)
- Professional Services (56%)
- Government and Administration (56%)
- Healthcare (52%)
- Automotive (48%)
- Manufacturing (48%)
- Energy (44%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Platform scope
OMNITRACKER is an enterprise platform for service management, workflow automation and structured process control. Companies use it to manage incidents, requests, changes, assets, contracts and internal service processes in one configurable environment. Its modular design supports tailored applications without forcing every team into the same workflow.
Service workflows
OMNITRACKER can model the full path from intake to resolution, including forms, approvals, assignments, notifications, escalation rules and audit trails. It supports service desks, facilities processes, HR requests, procurement workflows and operational coordination. Strong implementations make ownership and status visible at every step.
Ecosystem and tooling
Projects often combine OMNITRACKER with directory services, email, monitoring, discovery and business applications. Relevant work may include:
- Configuring service catalogues, queues and permissions
- Building workflow rules, forms and approval paths
- Connecting APIs, imports and notification channels
- Structuring configuration items, assets and relationships
When expertise matters
Companies bring in freelance OMNITRACKER specialists when a rollout needs to move quickly, an existing configuration has become difficult to maintain or internal teams lack platform depth. They may also need support during a service management redesign, a migration, an integration project or a governance review. In Germany, collaboration may involve distributed teams as well as workshops at customer sites.
Delivery quality
Good professionals begin with process discovery instead of copying existing paperwork into the platform. They separate configuration from custom development, document decisions and test permissions, notifications, escalation paths and data flows. They also understand service management concepts such as incident, problem, change and request fulfilment, not only the product interface.
Choosing a specialist
Look for practical evidence that a professional has delivered maintainable OMNITRACKER solutions in a comparable environment. Useful signals include clear workflow documentation, thoughtful integration design, experience with release and test procedures, and the ability to explain trade-offs to process owners. German-language communication can help when workshops, support teams and operational stakeholders work primarily in German, while remote collaboration remains effective with clear access and decision processes.
Frequently asked questions
What clients ask us most about OMNITRACKER — answered in short.
OMNITRACKER is used to manage service requests, incidents, changes, assets, contracts and other structured business processes. Companies configure workflows, forms, approvals, notifications and reporting around the way their teams operate.
OMNITRACKER is often considered when a company wants broad configurability and a platform that can cover IT and non-IT processes. The right choice depends on integration needs, governance, existing skills, licensing conditions and how much process variation the organisation must support.
A strong OMNITRACKER professional usually understands service management processes, workflow design, data modelling and access control. Experience with APIs, directory services, databases, monitoring tools, reporting and change management is also valuable for complete implementations.
OMNITRACKER work can range from a focused workflow adjustment to a company-wide service management rollout. The required depth depends on the scope, integrations, data quality and governance needs, so the professional should show relevant deliverables rather than rely on a generic experience claim.
OMNITRACKER configuration, documentation and much integration work can be completed remotely. On-site workshops may still help with process discovery, stakeholder alignment or access constraints, while German-language communication can matter when local service teams lead the project.
Ask the OMNITRACKER specialist to explain a comparable workflow, including permissions, exceptions, testing and support after launch. Review sample documentation and discuss how they prevent unnecessary customisation, protect data quality and keep future changes manageable.
An OMNITRACKER freelancer may deliver a process design, configured applications, service catalogues, workflow rules, integrations, dashboards and test cases. They can also provide migration plans, administration guidance, technical documentation and knowledge transfer for internal teams.
OMNITRACKER can support processes beyond classic IT support, including facilities, human resources, procurement, compliance and other internal services. Its value is strongest where teams need controlled workflows, clear ownership, searchable records and consistent communication across departments.
The average hourly rate of freelancers in Germany who have used OMNITRACKER in their recent projects is 100 €, which corresponds to a daily rate of about 802 € based on an 8-hour working day.
Of the freelancers in Germany who have used OMNITRACKER in their recent projects, 88% hold at least a Bachelor's degree, 50% hold at least a Master's degree, and 19% hold a doctorate.
On average, freelancers in Germany who have used OMNITRACKER in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Germany who have used OMNITRACKER in their recent projects are English (100%), German (96%), and French (22%).
The most common industries among freelancers in Germany who have used OMNITRACKER in their recent projects are Information Technology (93%), Banking and Finance (63%), and Professional Services (56%).
The most common business areas among freelancers in Germany who have used OMNITRACKER in their recent projects are Information Technology (100%), Project Management (85%), and Quality Assurance (63%).
Main locations of FRATCH Experts, who have recently used OMNITRACKER
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
