OMNITRACKER Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used OMNITRACKER
Gerhard Kolar
Last position:
Senior Project Manager and Construction Manager at HENSOLDT Optronics GmbH
- Building the data center in Oberkochen (defense area)
- Planning the fiber optic ring, simulation of Wi-Fi coverage
- Cable routing plan for WAN and LAN cables for office and production (infrastructure)
- Adaptation of the SAP system (R3) for the Oberkochen site (software)
- IT transformation of the SAP system to SAP HANA
- Planning network infrastructure and server technologies in the SAP environment
- Pré-sales support and setting up change management
- Independent coordination of utilities according to time, budget and quality
- Mapping the project in MS Project and SERVICENow
- Development and design of hardware and software
- Demand management and portfolio management
- Building a risk register and migration plan
- Preparation of payment-supporting documents in coordination with the responsible finance and commercial functions
- Budget: 5 Mio. - 34 FTE
Dennis Rall
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Mario Pucko
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Alexander Alawi
Last position:
Onsite Support Administrator at Sana Kliniken AG
- Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
- Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
- User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
- VDI support and monitoring with Citrix Director and Aruba Networking
- Endpoint management and policy administration via Ivanti
- Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
- Hardware rollouts for new employees incl. shipping across Germany
- Asset and license management as well as organization of site migrations
Frank Borgfeld
Last position:
Consulting & Project Management at B-IT - Ihr IT-Kompetenz
- Planning the migration approach from the old to the new ZEWIS system
- Configuring the modules (basic module, project recording, assembly billing, etc.)
- Setting up interfaces and data imports
- Coordinating the rollout and aligning with departments
- Supporting the team during the go-live and troubleshooting
- Quality assurance and preparation for acceptance
- Documenting all steps for smooth operations
Stephan Le Anh
Last position:
IT Generalist at SThree
- Software packaging and distribution with SCCM/MECM
- Application responsibility and support (50–100 applications)
- Documentation via ticket system
- User management via AD console
- Software updates and distribution
- Maintenance and updating of software packages
- Customizing scripts with PowerShell
- Rolling out and implementing new software
- Supporting IT security and compliance
Tools and software: Confluence, M365, Active Directory, Intune, Endpoint Management, SCCM/MECM, PowerShell, VMware Hardware: Lenovo, Cherry, Plantronics, Jabra + peripherals
Timo Schuhmann
Last position:
IT Project Manager / IT Demand Manager at Schuhmann IT-Consulting
- Managing (Scrum/agile) and monitoring IT projects, including project controlling, service provider management, reporting, risk management, and coordination of all parties
- Planning and supporting the go-live and hypercare phase
- Capturing, evaluating, and prioritizing requirements to plan and manage IT resources according to needs
- Supporting the implementation of CRIF for real-time decision-making in sales, fraud prevention, sanctions list checks, and scalable payment processes
- Preparing status and decision templates for board-level presentations
- Planning and managing IT projects for the introduction, optimization, or migration of e-commerce systems (e.g., shop systems, payment integration, order-to-cash)
- Coordinating interdisciplinary teams from development, UX/UI, marketing, and logistics to deliver project goals on time
- Conducting requirements analysis and creating technical specifications in close coordination with stakeholders and external providers
- Ensuring quality, performance, and security of e-commerce platforms through testing, monitoring, and continuous improvements
- Organizing meetings with stakeholders, e.g., demand thinking, warm-up, impact board, program planning
- Managing demand control and prioritization as well as DMP controlling and communicating results from the impact board and KPI analysis
Paul Dragos
Last position:
Test manager in a transformation project for a large client in the logistics sector at Deutsche Bahn
- Effective leadership and coordination of agile test teams with a focus on MaKo and MaBiS.
- Development, implementation, and optimization of test strategies and concepts.
- Conducting risk analyses and quality management for MaKo/MaBiS.
- Central coordination of test phases and transparent test closure reports.
- Systematic defect and process optimization, initiation of test automation.
- Setup and consulting for complex test data management (Editor, XML Spy).
- Application of agile test methods (TDD, BDD, exploratory testing).
- Clarification of contract tests, SIT, UAT, penetration tests, LPT, FAT, E2E, and market partner tests.
- Coordination with development teams (GISA, KISTERS) for risk addressing.
- Creation of training materials and knowledge sharing on JIRA/Xray and XML Spy.
- Close alignment with stakeholders and interdisciplinary strategy development.
- Mentoring junior testers and introducing new test tools.
- In-depth knowledge of project management and ITIL V3 / ITIL 2011.
- Experience with Omnitracker, JIRA/Xray, and XML Spy.
- Fluent in German and business-level English.
Tobias Walther
Last position:
External Contractor at Government Agency
- Project support for VMware/Active Directory
- Operational support for administration, process execution
- Creation and review of documentation
- Active Directory, Powershell, VMware VSphere 7, Confluence, Jira
- Windows Server 2016/2019/2022/2025 GUI/Core
- Concept and rollout of Windows Update Services (approx. 500 client/server systems) and takeover of a central WSUS gateway company-wide
- Takeover and redesign KMS/RDS systems company-wide
Michael Møller
Last position:
Freelance Senior Consultant & Cloud Architect at Rheinmetall AG
- Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
- Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
- Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
- Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.
Christian Bloch
Last position:
Principal Consultant (Self-employed) at BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Volker Reisberger
Last position:
Architect and Senior System Administrator at International Trading Company
- Analysis and optimization of the VMware environment for operation in a critical infrastructure environment
- Planning and execution of updates for the VMware and hardware environment in a critical infrastructure environment
- Deployment of Skyline Health Diagnostics
- Review of existing documentation
- Training and onboarding of new internal staff
- Support for migration and upgrade projects
- Preparation for moving scripts in the virtualization environment to GitLab
- Ticket handling with ServiceNow
Sascha Jürgens
Last position:
Agile Coach & Partner at Agisolve GmbH – Pragmatic Agility® | Edler & Stiegler GmbH | CTN Consulting
- Create a product and service portfolio delivering a 360 degree approach to digital corporate sustainability covering KPI management, CSRD reporting and sustainable strategy
- Create vision and business case
- Onboard and align business partners, negotiate contracts
- Set up partner network as self-organized agile team
- Co-develop product and service portfolio
- Coordinate sales and marketing, go-to-market strategy and roadmap
Holger Schröder
Last position:
Internal Project Lead S/4HANA On-Premise System with FIORI Integration at RSCE
- Complete customizing of required processes (partly outside standard SAP number ranges)
- Building the entire organizational structure (Sales, Purchasing, Warehouse, Service, etc.)
- Integration of organizational units with business partners (role BUP004) via T77SO
- Completion of Customer-Vendor Integration (CVI)
- Implementation of basic SD functionalities: orders, deliveries, invoices
- Configuration of MM movements including Lean WM
- Setting up basic logic for New General Ledger and basic FI customizing
- Installation and communication of standard Fiori apps with S/4HANA
- Integration of SAP S/4HANA Service including Fiori
- Definition of organizational units and partner roles (PPOME)
- Replication of S/4 Service to S/4 Sales for service orders and repair processing
- Customizing of TM document types, movement types and item categories
- Replication of TM master data and transaction data
- Setup of internal replication of deliveries into freight units
- Implementation of Fiori apps such as transportation cockpit, freight order and freight units
Jerry Fonou
Last position:
IT Requirements and Test Management in S/4 HANA Implementation Project at Q_PERIOR AG
- Create functional concepts for implementing applications
- Coordinate tests
- Create and execute test cases
- Create test reports
Discover over 15,000 top freelancers
Statistics of experts using OMNITRACKER
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.2 years
Positions per freelancer
15
Top business areas
Information Technology, Project Management, Quality Assurance
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
88%
Master's degree or higher
50%
Doctorate
19%
Certifications per freelancer
5
Most common languages
English, German, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using OMNITRACKER
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Service management
OMNITRACKER is used to run structured service and request handling. Companies use it to manage tickets, approvals, queues, and handoffs between teams. Strong specialists know how to keep processes clear for users and easy to maintain for the business.
Typical work
- Incident, request, and change flows
- Service desk forms and routing rules
- Knowledge and asset-related processes
- Reporting views for support teams
It fits internal IT, shared services, and process-heavy operations that need clear traceability.
What matters
Good OMNITRACKER professionals think in processes, not only screens. They understand data models, permissions, notifications, and workflow logic, and they can turn rough business rules into clean steps. They also keep custom changes simple enough to support later.
Ecosystem
OMNITRACKER projects often touch surrounding tools and data sources. Specialists may connect mail intake, directories, file imports, or external systems through interfaces and scripts. The best work keeps the core setup stable while making integration points predictable.
When to bring in help
- A new service desk is being designed
- Existing workflows are hard to maintain
- Permissions or forms no longer fit the process
- A migration or cleanup is needed
- Reporting is unclear or inconsistent
In Germany, companies often need support that fits local teams, documentation habits, and direct collaboration with business owners.
Strong profiles
A strong OMNITRACKER specialist can gather requirements, simplify workflows, test changes carefully, and document decisions clearly. Experience with OMNINET OMNITRACKER, service management, and process design matters more than flashy custom code. The goal is a system that stays understandable after handover.
Frequently asked questions
What clients ask us most about OMNITRACKER — answered in short.
OMNITRACKER is used to structure service desk work, request handling, approvals, and other repeatable business processes. Many teams also use it for tracking assets, knowledge, and internal service tasks. It is a good fit when you need clear ownership and traceable steps.
OMNITRACKER is often chosen for flexible process design and strong workflow control. Compared with more generic tools, it tends to appeal to teams that want structured forms, rules, and internal process detail. The best choice depends on how much customization and governance you need.
A strong OMNITRACKER specialist should understand workflow design, permissions, forms, notifications, and reporting. Useful adjacent skills include IT service management, process modeling, basic scripting, and interface work. Clear documentation is important too.
A small change can be handled by someone who knows the product well and understands the current setup. Larger redesigns need a specialist who can review data structures, workflows, and handoffs end to end. The key is real platform experience, not just general process knowledge.
Yes, many OMNITRACKER tasks can be handled remotely, especially configuration, testing, documentation, and integration planning. On-site time can help when workshops, stakeholder alignment, or sensitive process reviews are needed. In Germany, hybrid work is often a practical middle ground.
Look for clear examples of process changes they have delivered in OMNITRACKER and how they handled testing, permissions, and handover. Good specialists explain trade-offs in simple terms and avoid overcomplicated setups. Ask how they keep workflows maintainable after go-live.
Share your current process map, main pain points, and any forms, roles, or reports that already exist in OMNITRACKER. If you have sample tickets or workflow screenshots, those help a lot. The clearer your current state is, the faster a specialist can improve it.
Yes, OMNITRACKER can support modern service workflows when it is configured with clean processes and sensible integrations. It works best when teams value control, traceability, and stable operations over quick one-off fixes. A good specialist keeps the system aligned with the way people actually work.
The average hourly rate of freelancers in Germany who have used OMNITRACKER in their recent projects is 100 €, which corresponds to a daily rate of about 801 € based on an 8-hour working day.
Of the freelancers in Germany who have used OMNITRACKER in their recent projects, 88% hold at least a Bachelor's degree, 50% hold at least a Master's degree, and 19% hold a doctorate.
On average, freelancers in Germany who have used OMNITRACKER in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Germany who have used OMNITRACKER in their recent projects are English (100%), German (96%), and French (22%).
The most common industries among freelancers in Germany who have used OMNITRACKER in their recent projects are Information Technology (93%), Banking and Finance (63%), and Professional Services (56%).
The most common business areas among freelancers in Germany who have used OMNITRACKER in their recent projects are Information Technology (100%), Project Management (85%), and Quality Assurance (63%).
Main locations of FRATCH Experts, who have recently used OMNITRACKER
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
