OMNITRACKER Experts in Germany
matched to your project in minutes with precise AI supportHire experts who configure service workflows, integrate business systems and build reliable ITSM processes with OMNITRACKER. FRATCH connects you with vetted, available freelancers whose skills and availability match your requirements quickly and precisely.
Meet FRATCH Experts in Germany, who have recently used OMNITRACKER
Frank A.
Last position:
Business Analysis, Process Optimization, Requirements Engineering, Documentation, Training, Support at Private sector, small businesses, partnerships
- Restructuring of the network architecture/topology, followed by installation, setup and testing of the network at a small business.
- Resolution of server (permissions and roles) and connection problems (WAN, (V)LAN, WLAN).
- Infrastructure support and maintenance.
- Creation of documents such as manuals, architecture documents and design documents.
- Revision of manuals and technical documents, as well as creation of VBA macros.
- Use of AI and basic prompting, as well as formulation of AI requests.
- Adjustment of workflows due to legal requirements and optimization of existing workflows.
- Delivery of courses and training for adaptations, new features and changed workflows.
- Modeling basis: BPMN.
- System environment: MS Office 2019/365, Win10/11, Teams, Netgear (Switch), QNAP, Synology (NAS), Linux (Ubuntu).
Timo S.
Last position:
IT Project Manager / IT Demand Manager at Schuhmann IT-Consulting
- Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
- Planned and supported the go-live and hypercare phase
- Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
- Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
- Prepared status reports and decision papers for the executive board
- Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
- Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
- Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
- Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
- Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
- Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis
Dennis R.
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Volker R.
Last position:
Architect and Senior System Administrator at International trading company
- Analysis and optimization of the VMware environment for operation in a KRITIS environment
- Planning and implementation of updates to the VMware and hardware environment in a KRITIS environment
- Set up Skyline Health Diagnostics
- Review of the existing documentation
- Training and onboarding of new internal employees
- Support with migration and upgrade projects
- Preparations for moving scripts in the virtualization environment to GitLab
- Ticket processing with Service.Now
Alexander A.
Last position:
Onsite Support Administrator at Sana Kliniken AG
- Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
- Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
- User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
- VDI support and monitoring with Citrix Director and Aruba Networking
- Endpoint management and policy administration via Ivanti
- Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
- Hardware rollouts for new employees incl. shipping across Germany
- Asset and license management as well as organization of site migrations
Frank B.
Last position:
Consulting & Project Management at B-IT - Ihr IT-Kompetenz
- Planning the migration approach from the old to the new ZEWIS system
- Configuration of the modules (basic module, project recording, assembly billing, etc.)
- Setup of interfaces and data transfers
- Coordination of the rollout and alignment with specialist departments
- Supporting the team during go-live and troubleshooting
- Quality assurance and preparation for acceptance
- Documentation of all steps to ensure smooth operation
Gerhard K.
Last position:
Senior Project Manager and Site Manager at HENSOLDT Optronics GmbH
- Construction of the data center in Oberkochen (Defence area)
- Planning of the fiber-optic ring, simulation of Wifi coverage
- Installation plan for WAN and LAN cables for office and production (infrastructure)
- Adaptation of the SAP system (R3) for the Oberkochen site (software)
- IT transformation of the SAP system to SAP HANA
- Planning of network infrastructure and server technologies in the SAP environment
- Pré-Sales support and establishment of change management
- Independent coordination of Utilities according to Time, Budget and Quality
- Mapping of the project in MS-Projekt and SERVICENow
- Development and design of hardware and software
- Demand management and portfolio management
- Establishment of a risk register and migration plan
- Preparation of documents supporting payment in coordination with the responsible financial and commercial functions
- Budget: 5 Mio. - 34 FTE
Michael M.
Last position:
Freelance Senior Consultant & Cloud Architect at Rheinmetall AG
- Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
- Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
- Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
- Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.
Mario P.
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Stephan L.
Last position:
IT Generalist at SThree
- Software packaging and distribution with SCCM/MECM
- Application responsibility and support (50–100 applications)
- Documentation via ticket system
- User management via AD console
- Software updates and distribution
- Maintenance and updating of software packages
- Customizing scripts with PowerShell
- Rolling out and implementing new software
- Supporting IT security and compliance
Tools and software: Confluence, M365, Active Directory, Intune, Endpoint Management, SCCM/MECM, PowerShell, VMware Hardware: Lenovo, Cherry, Plantronics, Jabra + peripherals
Benjamin W.
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Holger S.
Last position:
Internal Project Manager S/4HANA On-Premise System with FIORI connection at RSCE
- Complete customizing of the required processes (partly outside the standard SAP number ranges)
- Set-up of the complete organizational structure (Sales, Purchasing, Warehouse, Service, etc.)
- Integration of organizational units with business partners (role BUP004) via T77SO
- Completion of Customer-Vendor-Integration (CVI)
- Implementation of basic SD functionalities: orders, deliveries, invoices
- Configuration of MM movements incl. Lean WM
- Set-up of the basic logic for New General Ledger and basic FI customizing
- Installation of and communication between standard Fiori Apps and S/4HANA
- Connection of SAP S/4HANA Service incl. Fiori
- Definition of organizational units and partner roles (PPOME)
- Replication of S/4 Service with S/4 Sales for service order and repair processing
- Customizing of TM document types, movement types and item categories
- Replication of TM master data and transaction data
- Set-up of internal replication of deliveries into freight units
- Implementation of Fiori Apps such as Transportation Network Cockpit, Freight Order and Freight Units
Paul D.
Last position:
Test manager in a transformation project for a large client in the logistics sector at Deutsche Bahn
- Effective leadership and coordination of agile test teams with a focus on MaKo and MaBiS.
- Development, implementation, and optimization of test strategies and concepts.
- Conducting risk analyses and quality management for MaKo/MaBiS.
- Central coordination of test phases and transparent test closure reports.
- Systematic defect and process optimization, initiation of test automation.
- Setup and consulting for complex test data management (Editor, XML Spy).
- Application of agile test methods (TDD, BDD, exploratory testing).
- Clarification of contract tests, SIT, UAT, penetration tests, LPT, FAT, E2E, and market partner tests.
- Coordination with development teams (GISA, KISTERS) for risk addressing.
- Creation of training materials and knowledge sharing on JIRA/Xray and XML Spy.
- Close alignment with stakeholders and interdisciplinary strategy development.
- Mentoring junior testers and introducing new test tools.
- In-depth knowledge of project management and ITIL V3 / ITIL 2011.
- Experience with Omnitracker, JIRA/Xray, and XML Spy.
- Fluent in German and business-level English.
Tobias W.
Last position:
External Contractor at Government Agency
- Project support for VMware/Active Directory
- Operational support for administration, process execution
- Creation and review of documentation
- Active Directory, Powershell, VMware VSphere 7, Confluence, Jira
- Windows Server 2016/2019/2022/2025 GUI/Core
- Concept and rollout of Windows Update Services (approx. 500 client/server systems) and takeover of a central WSUS gateway company-wide
- Takeover and redesign KMS/RDS systems company-wide
Thomas S.
Last position:
IT Consultant at Public Sector / SÜ2
- Operation of VMware, Veeam and further development of the system
- Implementation of BSI requirements in the design/construction
- Control and analysis of the VMware environment using PowerShell scripts
- Working according to ITIL processes
- Version control of scripts with TortoiseSVN
Discover over 15,000 top freelancers
Statistics of experts using OMNITRACKER
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.2 years
Positions per freelancer
15
Top business areas
Information Technology, Project Management, Quality Assurance
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
88%
Master's degree or higher
63%
Doctorate
19%
Certifications per freelancer
5
Most common languages
English, German, French
Speak two or more languages
100%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using OMNITRACKER
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
OMNITRACKER experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (93%)
- Banking and Finance (63%)
- Professional Services (56%)
- Government and Administration (56%)
- Healthcare (52%)
- Automotive (48%)
- Manufacturing (48%)
- Energy (44%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What OMNITRACKER does
OMNITRACKER is a configurable enterprise platform for service management, workflow automation and business process support. Companies use it to model requests, incidents, changes, approvals and records in one controlled environment. Its configuration-first approach supports tailored processes without rebuilding a complete application.
Core service processes
The platform is commonly used for IT service management, enterprise service management and internal support operations. It can manage service desks, asset information, request fulfilment, knowledge processes and structured case handling. Teams can connect operational work with service levels, responsibilities and audit-ready records.
- Design incident, request and change workflows
- Configure service catalogues and approval paths
- Track assets, contracts and configuration data
- Create dashboards, reports and service-level views
Ecosystem and tooling
OMNITRACKER projects often involve workflow configuration, forms, roles, permissions, notifications and reporting. Specialists may also work with the OMNINET ecosystem, directory services, email, monitoring tools, identity systems and business applications. Integration work can include APIs, data imports, scheduled jobs and event-driven connections.
When to bring in experts
Companies bring in freelance OMNITRACKER expertise when a service operation needs clearer ownership, faster case routing or a controlled move away from spreadsheets and disconnected tools. Support is also valuable during implementation, process redesign, migration, integration and platform upgrades. In Germany, collaboration may need to align with German-language service teams, local operating models and on-site workshops.
- Existing workflows no longer reflect the business
- Multiple support teams need one process model
- Integrations create duplicate or incomplete records
- Reporting lacks consistent definitions and ownership
What strong specialists deliver
Strong professionals translate service requirements into maintainable OMNITRACKER configurations. They understand process design as well as forms, permissions, data structures, automation and user adoption. They document decisions, test changes across realistic cases and avoid unnecessary customization that makes future maintenance harder.
Selecting the right professional
Assess whether a specialist has delivered the specific process scope your company needs, such as ITSM, enterprise service management, asset management or customer service. Ask for examples of integrations, migration planning, role design and reporting delivered in comparable environments. Remote work is practical for configuration and documentation, while discovery sessions or complex process workshops may benefit from on-site collaboration in Germany.
Frequently asked questions
What clients ask us most about OMNITRACKER — answered in short.
OMNITRACKER is used to manage service requests, incidents, changes, approvals, assets and other structured business processes. Companies use it for IT service management, enterprise service management and internal support workflows.
OMNITRACKER is often considered when a company wants strong process configurability and a tailored service environment. ServiceNow and Jira Service Management may be preferred for their broader ecosystems or existing vendor relationships, so the right choice depends on integration needs, governance and the desired operating model.
A strong OMNITRACKER specialist usually brings knowledge of ITIL-based processes, workflow design, data modelling, access control and reporting. Experience with APIs, identity services, email integration, monitoring tools and migration planning is also valuable.
The required background depends on the scope. A professional handling a focused workflow change needs different experience from someone leading an implementation, migration or integration programme. Review comparable deliverables, configuration decisions and testing practices rather than relying only on a general profile.
Yes, much of OMNITRACKER configuration, documentation, testing and reporting work can be completed remotely. On-site sessions can still help with process discovery, stakeholder workshops and adoption planning, especially when German-language collaboration is important.
A capable OMNITRACKER professional explains how requirements become workflows, permissions, data structures and reports. Look for clear documentation, controlled testing, sensible customization and evidence that users and support teams can maintain the result.
OMNITRACKER can be connected with directories, email services, monitoring solutions and business applications through suitable interfaces, imports or scheduled processes. A specialist should first define ownership, data mappings, error handling and synchronization rules.
Before engaging an OMNITRACKER freelancer, clarify the processes in scope, current configuration, integrations, user groups, reporting needs and decision authority. Also agree on documentation, testing, handover and whether workshops must take place on site or in German.
The average hourly rate of freelancers in Germany who have used OMNITRACKER in their recent projects is 100 €, which corresponds to a daily rate of about 802 € based on an 8-hour working day.
Of the freelancers in Germany who have used OMNITRACKER in their recent projects, 88% hold at least a Bachelor's degree, 63% hold at least a Master's degree, and 19% hold a doctorate.
On average, freelancers in Germany who have used OMNITRACKER in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Germany who have used OMNITRACKER in their recent projects are English (100%), German (96%), and French (22%).
The most common industries among freelancers in Germany who have used OMNITRACKER in their recent projects are Information Technology (93%), Banking and Finance (63%), and Professional Services (56%).
The most common business areas among freelancers in Germany who have used OMNITRACKER in their recent projects are Information Technology (100%), Project Management (85%), and Quality Assurance (63%).
Main locations of FRATCH Experts, who have recently used OMNITRACKER
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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Philipp Thomaschewski
FRATCH CEO
