BMC Remedy Experts in Germany
in minutes with vetted specialists matched by AIHire experts who work with incident, change, and request workflows in BMC Remedy, tune Remedy AR System forms and integrations, and keep ITSM processes stable across teams in Germany with fast, precise matching from vetted, available freelancers.
Meet FRATCH Experts in Germany, who have recently used BMC Remedy
Christian Fritsch
Last position:
Architecture Management at Agency
Expert in the company's architecture management area
Support for standardizing the company's IT landscape
Further development of architecture management
Shaping the company's business architecture
Restructuring, administration and maintenance of all IT assets
Support in creating a unified software asset management and CMDB
Creation of unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the department's internal business process management
Support in developing strategic and tactical development plans
Organizing communication with key stakeholders
Support in the conception, organization and coordination of the architecture office to be built up
Accompanying and advising the entire architecture management process
Advising the company's business units on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBi, Kanban, Scrum
Internal agency tools
Open Touch Conversation, Webex, wire, bdbos
MS Sharepoint, JIRA, Confluence
ARIS, Archimate, BPMN
Karlheinz Götz
Last position:
Consultant / Test Analyst / Supporter at Insurance office, Spaichingen
Project: Process optimization & IT support in an insurance broker office.
Project activities:
- Analysis of processes and definition of requirements
- Consulting for the implementation of a cloud solution (soho)
- Installation and verification of new infrastructure HW
- Cloud installation & configuration
- Definition and creation of use cases
- Performing user acceptance tests (UAT)
- User training / training
- IT support (cloud, PC, server, printer, network)
Label: Insurance, infrastructure, configuration, training, support
Markus Blohm
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
- Creation of an as-is analysis of all servers worldwide
- Creation of an as-is analysis of all SQL servers worldwide
- Creation of requirements analyses for SQL and server migrations
- Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Moderation of jour fixe meetings
- Creation of roadmaps and solution models for server migrations
- Setup of test scenarios
- Moderation of workshops for the introduction of a Global Admin Team
- Creation of data models (CMDB) in ServiceNow
- Conducting workshops for the CMDB data model
- Creation of solution models for the CMDB
- Creation of seamless configuration and work documentation for the CMDB
- Creation of reports for license management
- Creation of KPIs for data quality in ServiceNow
- Creation of a service catalog
- Moderation of workshops for creating service requests
- Interface between needs analysis and ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Robert Karash
Last position:
Interim Manager | Group Leader in the IT Operations & Digitalization Division "Databases, Operations & Support" (DOS) at Landwirtschaftliche RentenBank
- Technical leadership and further development of a team of 28 IT staff (internal & external) in the areas HelpDesk/HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basis operations
- Managing external service providers (including FI-TS for SAP basis operations)
- Personnel, resource and budget planning for the IT department and projects
- Introducing and establishing regular communication formats (weekly status meetings, team and cross-department meetings)
- Ensuring application operations in a hybrid environment (Windows/Linux with database and web/application servers)
- Supporting transformation projects to modernize the application landscape (e.g. DevOps approaches)
- Setting up and implementing a digital IT procurement for hardware & software (e.g. with DELL)
- Developing and managing the "IT Operations DOS" department based on corporate strategy
- Preparing management reports & decision papers on IT projects, optimization potential and automation opportunities
- Representing the department in the advisory boards of the Rentenbank and ensuring regulatory compliance (BaFin §44, GDPR, BSI, MaRisk)
Christoph Sawicki
Last position:
Test Manager at Logistics
- Coordination and planning, execution, documentation, and analysis of test cases
- Development of test concepts considering best practices (e.g., test pyramid) with a focus on reliable, automatable test runs
- Implementation and maintenance of test cases according to the test concepts
- Technologies: Citrix Workspace, Shopify, Jira, Xray, MS Teams, MS SharePoint, Confluence, MS Office 365
Udo Neubauer
Last position:
Project Manager / Rollout Coordinator at BWI
Rollout of printers and PCs
- Effective management of external service providers to ensure smooth operations.
- Planning and implementation of a global rollout for 150,000 clients.
- Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
- Successful consolidation of two existing ServiceNow systems to optimize service management.
- Close coordination with program management to achieve the project goals.
Manfred Böttcher
Last position:
Interim Manager Managing Director
- Optimization of business results and expansion of sales activities
- Responsible for personnel organization
- Introduction of a document management system (DMS)
- Introduction and optimization of the ERP, CMS and CRM landscape
- Introduction of digital signatures
- Increase in revenue, reduction in costs and increase in EBIT
Arndt Maas
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Mario Pucko
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Markus Steffen
Last position:
Fullstack-Developer at VRM Digital / RYZE
- Development and maintenance of a news portal CMS with interfaces.
- PHP development with HTML, CSS, SCSS, JavaScript, MySQL, Laravel, documentation of the interfaces and the system.
- Further development of the SSO system based on Laravel with a large API and connections to AWS, SAP, ERPS.
- Reorganisation and development of the news portals on the basis of a publish platform, services and interfaces to Google, Facebook, Twitter, SSO, SAP technical based on NodeJS with TypeScript and AWS.
- Technologies: PHP, Laravel, MySQL, JavaScript, Vue.js, NodeJS, TypeScript, jQuery, CSS, SCSS, SASS, Unix, Jira, Confluence, Git, Apache, Nginx, AWS.
Christian Enderle
Last position:
IT Consulting / IT Rebuild at IT-Neuaufbau (PF)
- Analysis of requirements and the current situation
- Migration of an old domain structure and Tobit to Exchange 2019 with integration to MS365
- Evaluation of implementation paths and planning for securing sensitive data
- Planning regarding BSI basic protection, the German Federal Data Protection Act (BDSG), and GDPR
- IT governance and IT security backtests
- Support with ERP setup and securing mail transfer
- Hyper-V 2016/2022, Microsoft Terminal Services Cluster, Microsoft Exchange 2019
- Office 365, Microsoft 365, Azure AD, Teams, Salesforce
- Cisco, Zyxel, and HP switches, Sophos firewalls/UTMs, SecurePoint
- Microsoft IIS 2022, IPv4/IPv6, Veeam, Wortmann online backup, NextCloud
- Services: DNS, DHCP, TCP/IP, subnetting, firewalling, routing, VoIP, Group Policy (GPO), SIEM, remote work, home office, high availability, failover, VLAN, PRTG
Vladimir Filatov
Last position:
IT Consultant at ITZBund
- ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
- Drafting "Governance guidelines for operational capacity management"
Kai Pankatz
Last position:
Oracle Project Management and DBA at Scope Solutions AG
- Installation, maintenance and regular upgrade of the DB systems with 19x
- Use of OPatch and RU 19.27 on RHEL 8x, SLES 15.x and Windows
- DBA for DACH and European customers in production and last test environments (e.g. Konrad Adenauer) as well as others in CDB
- Processes via Confluence
- Support in operations for customers SR via Metalink
Frank Borgfeld
Last position:
Consulting & Project Management at B-IT - Ihr IT-Kompetenz
- Planning the migration approach from the old to the new ZEWIS system
- Configuring the modules (basic module, project recording, assembly billing, etc.)
- Setting up interfaces and data imports
- Coordinating the rollout and aligning with departments
- Supporting the team during the go-live and troubleshooting
- Quality assurance and preparation for acceptance
- Documenting all steps for smooth operations
Ronald Mazelisz
Last position:
DevOps Consultant at M.it services & systems GmbH
- Adjusting, optimizing, configuring, and administering a multi-stage GitLab instance with over 250 users
- Building, adjusting, expanding, and optimizing infrastructure, configuration, and monitoring
- Providing services and handing them over to production
- System environment: DependencyTrack, GitLab, Grafana, Hedgedoc, Kubernetes, OAuth2 Proxy, Openstack, Prometheus, Syseleven
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
25 years
Position duration
2.1 years
Positions per freelancer
19
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
75%
Master's degree or higher
39%
Doctorate
4%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Remedy basics
BMC Remedy, often called Remedy or BMC Remedy ITSM, is used to run service management processes and structured business workflows. Companies use it to handle incidents, service requests, changes, problems, and approvals in one controlled system.
What experts deliver
- Incident, request, and change workflow setup
- Remedy AR System forms, rules, and searches
- Service catalog and approval design
- Integration with email, identity, and monitoring tools
- Migration, upgrade, and support work
Ecosystem skills
Strong professionals know the Remedy AR System, ITSM modules, and the way forms, active links, filters, escalations, and workflows fit together. They also understand data models, permissions, ticket lifecycles, and the reporting needs around service operations.
When to bring in help
Companies usually look for freelance expertise when Remedy is heavily customized, upgrades are risky, or integrations need to be repaired. This is common in Germany too, where enterprise support teams often need someone who can work with existing configurations without slowing daily operations.
What good work looks like
A strong expert keeps the system stable, documents changes clearly, and avoids unnecessary customization. They should be able to trace a ticket from intake to resolution, explain why a workflow behaves a certain way, and make the setup easier to maintain.
Typical delivery focus
- Support desk process design
- Workflow cleanup and performance tuning
- Access control and role mapping
- Data fixes and reporting support
- Upgrade testing and release support
Frequently asked questions
Everything clients usually want to know about BMC Remedy, in one place.
BMC Remedy is used to manage service requests, incidents, changes, problems, and approvals in a controlled workflow. Many teams also use it for custom business processes that need auditability and clear handoffs.
Remedy is the name many people still use for the older BMC service management stack, especially BMC Remedy ITSM and the Remedy AR System. BMC Helix ITSM is the newer product line, but many existing environments still run Remedy-based setups and need support around them.
A strong BMC Remedy specialist usually knows workflow design, data structure, permissions, integrations, and troubleshooting. Helpful adjacent skills include ITIL process knowledge, SQL, API work, and experience with identity or monitoring tools.
For a small fix, a focused BMC Remedy ITSM specialist may be enough. For upgrades, heavy customization, or multi-system integrations, you usually want someone who has worked across the full application stack and can read existing configurations quickly.
Look for clear examples of past workflow work, not just product familiarity with Remedy AR System. Good specialists explain trade-offs, document changes, and can show how they reduced risk in support, upgrades, or integrations.
Much BMC Remedy work can be done remotely, especially configuration, analysis, testing, and documentation. On-site time in Germany can help during workshops, stakeholder alignment, or release cutovers when many teams need quick decisions.
BMC Remedy is often weighed against ServiceNow, Jira Service Management, and other ITSM tools. The right choice depends on existing customizations, integration needs, and how much process control the organization wants to keep.
A solid BMC Remedy delivery covers backup planning, workflow review, testing, integration checks, and a clean rollback path. The best specialists also prepare documentation so support teams can maintain the system after release.
The average hourly rate of freelancers in Germany who have used BMC Remedy in their recent projects is 101 €, which corresponds to a daily rate of about 810 € based on an 8-hour working day.
Of the freelancers in Germany who have used BMC Remedy in their recent projects, 75% hold at least a Bachelor's degree, 39% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers in Germany who have used BMC Remedy in their recent projects have 25 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Germany who have used BMC Remedy in their recent projects are German (98%), English (97%), and French (21%).
The most common industries among freelancers in Germany who have used BMC Remedy in their recent projects are Information Technology (97%), Banking and Finance (72%), and Manufacturing (57%).
The most common business areas among freelancers in Germany who have used BMC Remedy in their recent projects are Information Technology (98%), Project Management (90%), and Operations (82%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Munich 
Cologne 
Frankfurt 
Dusseldorf Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
