BMC Remedy Experts in Germany

As part of preparing and providing operational support for a company succession:

• Company analysis: Analysis of the overall economic, organizational and structural situation (current status, strengths/weaknesses, potential risks)
• Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, purchasing, sales and operations
• Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
• Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with former and future owners, shareholders and employees
• Change management: Supporting employees and management throughout the handover process; building acceptance and trust among all parties involved
• Governance & documentation: Preparation and handover of structured operating manuals, process documentation and an organizational manual for the new business owner
• Risk & weakness analysis: Assessment of operational and strategic risks in the handover process and development of recommendations for action
• Operational support: Interim assumption of management responsibilities; ensuring business continuity during the transition phase

• Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
• Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
• Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results

• Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
• Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
• Technical requirements management with business units, information security and operations.
• Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
• Regular reporting to project management, the program environment and internal stakeholders.

• Functional management and further development of a team of 28 IT employees (internal & external) in the areas of HelpDesk / HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basic operations
• Management of external service providers (including FI-TS for SAP basic operations)
• Personnel, resource and budget planning for the IT department and projects
• Introduction and establishment of regular communication formats (regular meetings, team and cross-departmental meetings)
• Ensuring application operations in a hybrid environment (Windows / Linux with database and web/application servers)
• Support for transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Building and introducing digital IT procurement for hardware & software (e.g. with DELL)
• Development and management of the „IT Operations DOS" department based on the company strategy
• Preparation of management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in Rentenbank committees and ensuring regulatory compliance (BaFin §44, DSGVO, BSI, MaRisk)

• Project: ESU Windows and SQL Server Consolidation / Configuration Management in ServiceNow
• Prepared an as-is analysis of all servers worldwide
• Prepared an as-is analysis of all SQL servers worldwide
• Conducted requirements analyses for SQL and server migrations
• Coordinated requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
• Facilitated regular status meetings (Jour Fixe)
• Developed roadmaps and solution models for server migrations
• Set up test scenarios
• Facilitated workshops for the rollout of a global admin team
• Designed data models (CMDB) in ServiceNow
• Led workshops for the CMDB data model
• Developed solution models for the CMDB
• Created end-to-end configuration documentation and work instructions for the CMDB
• Prepared reports for license management
• Defined KPIs for data quality in ServiceNow
• Created a service catalog
• Facilitated workshops to define service requests
• Acted as interface between requirements analysis and the ServiceNow development team
• Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools

• Product Analytics, Mobile App Tracking & Tracking Governance (B2C Mobility App) – agile project management (Scrum/Kanban)
• Product Ownership for Product Analytics and Mobile App Tracking of the EnBW mobility+ app; gathering, prioritizing, and translating business requirements into actionable concepts and Azure DevOps user stories with acceptance criteria.
• Derivation of tracking requirements when introducing new app features (including Resilient Map), definition of tracking parameters (screens, events, custom definitions), and ensuring privacy-compliant tracking (Firebase, GA4, Adjust) based on the tracking concept.
• Design and adaptation of dashboards and funnel reporting for campaigns (GA4 validation, onboarding and order flow analyses, conversion funnels, charging start flow) to identify drop-off points and optimization potential.
• Management of the technical raw data export (Adjust to BigQuery) and connection to the data warehouse/data lakehouse, including data mapping; collaboration with international development teams, Data Engineering, Marketing/Sales, and Product Management.
• Establishment of standardized tracking architecture, naming conventions, and governance; analysis and expansion of tracking (new features and “blind spots”), test design, handover to testers, and quality assurance and approval before releases; documentation in Conceptboard.

As a Council Member at GLG (Gerson Lehrman Group), the world’s leading expert network, I provide organizations, investment firms, and consulting companies with expert discussions on demand – wherever specialized knowledge in information security, IT governance, and regulatory compliance is needed.

My assessments are based on many years of practical experience in highly regulated industries: from building and implementing information security management systems (ISMS according to ISO 27001), IT risk and vulnerability management, and business continuity (ISO 22301) to the practical implementation of European regulations such as DORA, NIS2, BAIT, and the Cyber Resilience Act (CRA).

The cooperation is project- and discussion-based. I provide decision-makers with a practical perspective gained from real-world experience on cyber risks, security governance, and operational resilience – exactly when it is needed.

• Expert in the company's architecture management area

• Support for standardizing the company's IT landscape

• Further development of architecture management

• Shaping the company's business architecture

• Restructuring, administration and maintenance of all IT assets

• Support in creating a unified software asset management and CMDB

• Creation of unified document management (e-file)

• Transition of documents into a central DMS structure

• Link between architecture management and the department's internal business process management

• Support in developing strategic and tactical development plans

• Organizing communication with key stakeholders

• Support in the conception, organization and coordination of the architecture office to be built up

• Accompanying and advising the entire architecture management process

• Advising the company's business units on architectural topics and their framework conditions

• MS Office, Windows 10, VBA

• ITIL, TOGAF, PowerBi, Kanban, Scrum

• Internal agency tools

• Open Touch Conversation, Webex, wire, bdbos

• MS Sharepoint, JIRA, Confluence

• ARIS, Archimate, BPMN

• Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
• Planned and supported the go-live and hypercare phase
• Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
• Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
• Prepared status reports and decision papers for the executive board
• Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
• Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
• Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
• Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
• Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
• Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis

• Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
• Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
• Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
• Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
• Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
• Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
• Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

External communications, stakeholder and project management for the introduction of the new DGP business platform myDATEV (SaaS/Cloud)

• Gathering information
• Creating rollout wave concepts
• Coordinating employees
• Monitoring and managing activities
• Project management including analysis and reporting to the board
• Creating instructions and specifications
• Training floorwalkers
• Supporting the rollout on site
• VIP support
• Introducing SharePoint

• Designed and implemented enhancements in SAP BW on HANA 7.5 in the context of CRM migration and S/4HANA and BW/4HANA transformation programs
• Migrated SAPI data sources to the ODP framework as part of the S/4HANA migration
• Delivered SAP ECC data to Snowflake using BW data models and Calculation Views for Power BI analytics
• Integrated SAP and non-SAP data sources (including MS Dynamics)
• Improved reporting transparency through consolidated data models
• Optimized data loading processes for FI-CO data sources, significantly improving load times and system performance

• Introduction of 5 different process applications for different teams

• Release planning: scope and time management

• Resource/capacity planning

• Conducting Sprint Planning / retrospectives

• Increment planning (several sprints)

• Preparation of Steering Committee meetings / reporting to the Board

• Coordination / alignment with external suppliers / deliveries

• Resource planning for multiple projects

• Coordination with business department and development team

• Identification of best practices with IBM BAW

• Cost control and planning for the project team and external service providers

• Collection of KPIs using LogScale

• Analysis of application errors with LogScale / Queries

• User Story definitions / coordination of requirements with the business department and development team

• Testing and defect tracking

• UI/UX design of applications

• Preparation and moderation of Brown-Paper workshops

• Test concept, test data, test organization, test execution

• Collection of team velocity / metrics

• Test execution

• Script for automated testing

• Test organization with business department and IT

• Recording and prioritization of defects

• Establishment and operation of the application

• Establishment of application monitoring with LogScale Dashboards

• Checking health endpoints with PowerShell

• Post Mortem analysis

• Establishment of Incident Management

• Establishment of Problem Management

• Analysis of errors using LogScale Queries and Dashboard

• Pre-processing of data for AI

• Evaluation using AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG

• Installation of runtime environments for LLMs (Large Language Model)

• Evaluation of various LLMs

• Installation of RAG (Retrieval Augmented Generation) and integration with LLM

• Extraction of unstructured data with LLM and RAG

• Project based on IBM BAW (Business Automation Workflow), Websphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, Powershell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber