Oracle Siebel Experts in Germany

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

Large Insurance Company – Consultant Wiesbaden: Consulting support for the introduction of an integrated planning and performance management framework (operational, financial, customer) to enhance customer-centric transparency, decision-making quality, and steering capabilities across all lines of business within an insurance organization:

• Analysis of existing processes, reports, KPIs, and KPI calculation methodologies
• Design and introduction of new, standardized customer KPIs (gross/net), as well as key steering metrics with consistent linkage across all lines of business
• Recalculation, validation, and plausibility checks of KPIs based on existing and newly integrated data sources
• Conceptual support for the development of an integrated reporting and performance management setup
• Execution of customer insights analyses to identify patterns and anomalies within customer data clusters

Large retail company – Consultant in Karlsruhe: Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:

• Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
• Strategic-operational consulting for the introduction of RELEX including best practices
• Support in defining overarching goals and requirements (2-year target picture)
• Guidance in scoping a relevant supply chain network segment for the project
• Development of a roadmap for iterative, incremental RELEX setup and rollout
• Assessment of project dependencies (interfaces, configurations, etc.)
• Advice on prioritized implementation of business requirements and data interfaces
• Support in test planning (data validation, system testing, UAT)
• Consulting on internationalization, change management, training, and knowledge transfer
• Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX

Insurance company – Management Consultant in Munich: Analysis, consulting and support for the optimization of a large-scale business and IT transformation. Focus on strategically important programs and modernization projects in the area of Managed Services Operations and processes:

• Review of project plans and deliverables; analysis of programs and projects (e.g. cloud approach, process standardization, system integration, roadmaps)
• Identification of technical, functional and personnel risks and challenges; development of content-related measures and alternative solutions
• Proposal of quality improvements for program and modernization efforts
• Sparring partner and professional, technical, structural and organizational consulting for project and program management

Large retail group – Management Consultant & Stream Lead in Cologne: Consulting, process, project and product management for the introduction and implementation of a large strategic program in the field of advanced analytics, assortment and space management:

• Setup, test and rollout of a new space planning, automation and optimization product based on the existing cluster-based merchandising approach
• Definition and setup of new processes and transformation and change management measures for the new store-specific merchandising approach
• Collaboration with Advanced Analytics and IT (internal and external) for software implementations, automations, extensions and interfaces
• MVP approach and piloting in phases with gradual rollout (pilot with 80 stores, region with 500 stores, national level with 4000 stores)

Large retail company – Agile Coach & Change Agent in Cologne: Agile coach, OKR master and facilitator for the introduction of the OKR approach in a large strategic digitization program for retail stores:

• Coaching of the core team with topic managers and team leads
• Introduction to the OKR topic and setup of the OKR cycle
• Establishment of the OKR approach in teams and on a cross-team level

Delivery and logistics company – Management Consultant in United Kingdom: Consulting and coaching in the restructuring of the Data Analytics department:

• Analysis of current challenges
• Definition of overarching goals
• Development of a proposal for a new team structure
• Identification of required competencies, skills and responsibilities
• Advisory and alignment on communication and change management strategy

Refinement of epics and user stories to achieve a higher degree of automation in CRM usage. Testing of new Discountsystem

• Building a cross-functional product team to develop a super app
• Advising and mentoring to support the team and provide input (technical & soft skills)

• Software implementation projects for banks, insurance companies, and trade

• Implement Hybris Commerce projects for customer.
• Provide technical implementation of Developer and Integrator portal using Hybris solution.
• Integration with Billing and Payment systems.
• Technical ownership of the solution.
• Introduce best practices in Hybris solution and Java technologies.
• Provide release support on AWS environments.
• Technical focal point for sales and engineering teams.
• Supporting engineering team to scope the requirements and in architecting & designing the solutions.
• Proliferate best practices from one project to others, Knowledge management.

Study Contract Manager (SCM) for the global CRO Thermo Fisher GmbH in cooperation with the global pharmaceutical company Astra Zeneca in the department of Cell Therapy Clinical Operations

Following activities are included:

• Adapt global templates of agreements to local use in accordance with local requirements and SOPs.
• Develop and negotiate clinical site budgets based on Fair Market Value.
• Negotiate agreement language and budget with clinical study sites.
• Act as point of contact and interface with Legal if necessary to ensure integrity of contracts.
• For each agreement maintain the status of agreement, budgets, issues, payments, any amendments for the duration of the study, and communications with internal and external sources
• Ensure final contract documents are consistent with agreements reached at negotiations.
• Ensure all agreements are executed in a timely manner contributing to efficient site start-up timelines.
• Support internal and external audit activities.
• Ensure compliance with AstraZeneca's Code of Conduct and company policies and procedures relating to people, finance, technology and security.
• Ensure that all contracts are included in the TMF
• Support preparation and negotiation of a Local Master Service Agreement
• Contribute to process improvements, knowledge transfer and best practice sharing.

(Technology)

• Design and implementation of an SAP BTP CAP microservice to consolidate cross-system transactional checks between SAP Sales Cloud (C4C) and On-Premise SAP CRM (05/2024– 06/2025)
• Bi-directional Cloud-to-On-Premise integration enabling real-time validation of Contact lifecycle and open document dependencies prior to record updates (05/2024– 06/2025)

Responsibilities / Deliverables

• development of custom CAP (Cloud Application Programming) services on SAP BTP
• API design, data mapping, and end-to-end integration across C4C (Cloud Runway) and legacy CRM (Traditional Runway)

• Workshop preparation and facilitation for the BMW digital team to plan the Matko Cockpit product delivery for the second half of the year.

• Team building and preparation of the Matko Cockpit product delivery roadmap.

• Stakeholder alignment and workshop design.

• Managing the workshop agenda, identifying focus topics, and topic prioritization.

• Review of team sentiment and capturing impressions.

• Identification, summary, and documentation of action items.

• Methodologies used: Ice Breaker, Brain Storming, Story Points, Magic Estimation, Hypothesis Statement, Problem Statement, Dot Voting, and Parking Lot.

• Process management, project management
• Business process modeling market-to-order, order-to-cash
• Replacement of an existing CRM system
• Salesforce energy & utilities cloud, Aurea CRM, SAP-Signavio, iGrafx

End Customer: Openry GmbH

E-commerce platform to globally commercialize high-quality Italian artistic productions. Several European shops are already operational and Asian markets soon coming up. My role as Agile Project Manager is to lead the complete team on both the customer and technical side (offshore) including strong strategic consulting, in a continuous delivery approach. As project in a small enterprise, the budget management aspects are particularly challenging, in a quest to deliver the maximum business value with minimal overheads. Technologies: Magento 2, M2E Pro, Linux, Apache, MySql, PHP (LAMP), Stripe

• Interim license management.
• Responsible for the service relationship with suppliers and for transactional and supplier-related support tasks.
• Strategic procurement activities for risk mitigation and for optimizing the value and resilience of license usage, including setting up supplier relationship management processes and continuous improvement targets/programs.
• Negotiation of contracts and coordination of supplier integration plans with internal clients.
• Monitoring of market dynamics affecting the availability and/or pricing of materials/services.
• Collaboration with internal clients to identify procurement needs, develop buyer/market profiles, identify market trends, and define acceptable service levels.
• Management and termination of an IT contract portfolio required for the IT infrastructure and application landscape.

Introduction: Companies today face two major challenges: maintaining a pristine Workday tenant AND simultaneously developing an AI strategy that goes beyond mere experimentation. With CloudMcFly, I combine 10+ years of experience as a Workday Architect & PMP with cutting-edge AI strategy consulting. I don't offer theoretical concepts; I deliver implementable solutions. Core Services:

• 1. AI Readiness & Process Audit Not every process requires AI. I analyze your HR/Finance processes (Workday & Non-Workday) to identify "low-hanging fruits" for automation and AI integration. Outcome: A concrete action plan including ROI calculation.
• ️ 2. AI Strategy & Governance Roadmap From vision to execution. Together, we define guidelines (Ethics, Data Privacy, EU AI Act) and select the right tools (ChatGPT Enterprise, Copilot, Custom Agents). Outcome: A secure roadmap approved by Management and IT.
• ️ 3. Workday Architecture & Optimization As a certified Architect, I ensure your Workday tenant remains stable while we integrate new technologies (Launch, PEX, Delivery Assurance).
• 4. Enablement & Workshops An "AI Driving License" for your teams. Hands-on workshops on Prompt Engineering, Automation (n8n/Make), and operational efficiency.
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• Created product roadmaps from conception to launch
• Led the successful delivery of a cross-functional program valued at €3.5 million per year
• Managed and prioritized the product backlog
• Specified requirements from different stakeholders and led design discussions
• Led the exploration, refinement, design, development, and operation of the product using agile methods and drove the overall vision and direction
• Worked closely with delivery teams and cross-functional partners (Business units, Software Engineering, UX, Domain Management)
• Developed and executed risk assessment, prevention, and mitigation plans; identified, tracked, and resolved issues
• Established program governance to manage requirements in line with scope, time, schedule, cost, and business objectives
• Acted as single point of contact for internal organization, customer, and partner to foster collaboration and decision-making

Achievements:

• Increased online reach of knowledge and efficiency in CIC
• Rolled out Salesforce Central Knowledge Mgmt. in 30 BMW markets for Selfcare and Assisted Care
• Improved performance and individuality of knowledge through GenAI integration in self-care and assisted care
• Reduced call costs, shortened call durations, and decreased follow-ups, lowering operational costs
• Rolled out GenAI solution in 20 BMW markets for Selfcare and Assisted Care

Technology/Tooling: Salesforce Service Cloud, Experience Cloud, Knowledge Base, Einstein GPT, Mulesoft, Adobe Analytics, BMW GenAI Platform, Jira, Confluence, GitHub, Jenkins, AWS, CI/CD