Arndt Maas - Project Manager for ServiceNow Vulnerability Response

Q: Where is Arndt based?

Arndt is based in Mülheim an der Ruhr, Germany .

Q: What languages does Arndt speak?

Arndt speaks the following languages: German (Native), English (Advanced), Spanish (Elementary) .

Q: How many years of experience does Arndt have?

Arndt has at least 21 years of experience. During this time, Arndt has worked in at least 11 different roles and for 10 different companies . The average length of individual experience is 2 years and 11 months . Note that Arndt may not have shared all experience and actually has more experience.

Q: What is Arndt's latest experience?

Arndt's most recent position is Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH .

Q: What companies has Arndt worked for in recent years?

In recent years, Arndt has worked for Union Investment Services & IT GmbH and dmTECH GmbH .

Q: Which industries is Arndt most experienced in?

Arndt is most experienced in industries like Information Technology , Professional Services , and Aerospace and Defense . Arndt also has some experience in Space Exploration , Manufacturing , and Banking and Finance .

Q: Which business areas is Arndt most experienced in?

Arndt is most experienced in business areas like Information Technology , Project Management , and Operations . Arndt also has some experience in Quality Assurance , Supply Chain Management , and Product Development .

Q: Which industries has Arndt worked in recently?

Arndt has recently worked in industries like Information Technology , Professional Services , and Banking and Finance .

Q: Which business areas has Arndt worked in recently?

Arndt has recently worked in business areas like Information Technology , Operations , and Supply Chain Management .

Recommended expert

Mülheim an der Ruhr, Germany

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Experience

Jan 2025 - Dec 2026

2 years

Frankfurt, Germany

Project Manager for ServiceNow Vulnerability Response

Union Investment Services & IT GmbH

Led the subproject for implementing Vulnerability Response as part of DORA
Documented the current processes in compliance, risk & security
Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
Agile management of the integration service provider, the technical department, and the company's cross-functional teams
Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
Integrated GitLab Ultimate for importing and processing SBOMs
Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
Calculated multiple risk scores and priorities
Defined dashboards and reports (Workspaces, Performance Analytics)
Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)

Jan 2018 - Dec 2024

7 years

Karlsruhe, Germany

ServiceNow Consultant

dmTECH GmbH

Designed and further developed processes with ServiceNow ITSM, CSM, HR, and VR
Designed interfaces to SAP (Tibco, Denodo)
Designed impact activities for an SAP tenant consolidation
Evaluated tools for Customer Service Management
Automated critical business processes in branch logistics, facilities, rollout, and service management
Hardened processes and set up a technical system for IT procedural security
Developed a company-wide architecture description, considering the Common Service Data Model (CSDM)
Built a Europe-wide, data-driven reporting system
Handled licensing issues and negotiated with ServiceNow
Prepared investment decisions and implemented a standard for the monetary valuation of business requirements (ROI)
Designed and implemented an outsourcing project
Evaluated tools for process mining
Developed a strategy for expanding ServiceNow’s use in supply chain management, AI/bots/automation/chat systems, IT event management, due diligence/sustainability/compliance
Implemented vulnerability management, including integration with the CMDB
Held Europe-wide responsibility for critical business processes, such as product recalls, outage and maintenance management

Jan 2016 - Dec 2018

3 years

Düsseldorf, Germany

Chief Operating Officer

LegalTech 2.0

Established and led a line organization for infrastructure operations
Migrated operational IT to Azure Cloud
Set up a central ITIL-aligned service desk
Connected incoming and outgoing mail to the E-Post digital service
Digitized and centralized administrative business processes (Jira/Confluence), including KPI tracking

Jan 2016 - Dec 2016

1 year

Cologne, Germany

Multi-project Lead for Security Projects

unitymedia GmbH

Raised management awareness for acquiring IAM and asset management solutions
Conducted an SSH health check and aligned Windows and Linux/UNIX IAM strategies
Performed requirements engineering based on company-wide policies and documentation, and clustered additional requirements from security, IT, engineering, FM, and HR
Created longlists and shortlists, evaluation matrices, proof of concept and proof of value, and supported an RFI and pilot installations
Analyzed the existing BMC Remedy installation and developed an implementation and migration strategy for BMC Auto Discovery
Selected providers for implementation, migration, and quality assurance

Jan 2014 - Dec 2015

2 years

Remscheid, Germany

Project Manager for ITSM Tool Implementation

Vaillant Group GmbH

Led the project for ITSM tool selection and implementation
Collected, documented, and clustered customer requirements
Created a longlist, shortlist, cost-benefit analysis, proof of concept, and proof of value
Provided commercial aspects for investment and operation, and supported the purchase process
Conducted workshops for process design and modeling
Implemented ServiceNow and managed various subprojects
Designed, documented, and led integration and acceptance tests
Documented and delivered user training
Planned the transition and cutover from the legacy system to ServiceNow, and outsourced 1st/2nd level support to India
Decommissioned and archived the legacy system

Jan 2013 - Dec 2014

2 years

Gütersloh, Germany

Quality Manager & Head of Project Office

arvato systems GmbH

Establishing a structured quality management process and quality inspection process for project deliverables
Supporting release management in defining quality criteria
Verifying, validating, and auditing all project deliverables and managing corrective actions
Building and leading the project office (5 staff) for a double-digit million budget
Project controlling, reporting, monitoring contributions (Jira), project planning (Jira, MS Project), and leading multiple task forces

Jan 2012 - Dec 2013

2 years

Karlsruhe, Germany

Head of Project Portfolio Management Office & Configuration Management

COMSOFT GmbH

Defining project management guidelines and creating standardized management plans, templates, and procedures according to PRINCE2
Selecting tools for PRINCE2-compliant project management and aggregating KPI information
Driving continuous improvement in the Center of Excellence and structuring 200 projects into programs and portfolios
Establishing regular reporting to senior management
Leading the COMSOFT 2015 restructuring project: product and phase planning, contributing to the business case, risk management, configuration, quality, and communication strategy, phase transition management, and steering committee reporting
Raising awareness among project engineers for configuration control and change management
Creating a configuration management plan, training 20 staff, leading change control boards, and supporting non-conformance review boards
Coordinating changes with Cassidian (EADS), armasuisse, and end customers, and overseeing acceptance and regression tests
Deputy head of quality management and designing/implementing a CMDB tool (in-STEP)
Designing archival procedures for project deliverables and developing ILS planning

Jan 2012 - Dec 2012

1 year

Darmstadt, Germany

Quality Management System Implementation

Solenix GmbH

Identifying gaps in QM processes through workshops
Training staff in basic QM techniques
Establishing organized quality and test management and implementing corrective actions
Supporting development planning and implementing configuration, change, and document controls

Jan 2009 - Dec 2011

3 years

Weßling, Germany

Configuration Management Methodology

Deutsches Zentrum für Luft- und Raumfahrt (DLR)

Establishing configuration control and structured change management for the ESA Columbus mission (ISS)
Selecting, deploying, and commissioning a CM software (HP uCMDB) and enhancing a PHP-based change management tool
Developing an ECSS-, ISO 9000-, and ITIL-compliant CM plan and training 50 staff
Leading change control boards and non-conformance review boards
Coordinating changes with subsystem leads, mission operations, ground control, prime contractor Astrium (EADS), ESA, and USOCs
Overseeing acceptance and regression tests and supervising a 10-member CM team
Refurbishing control rooms including IT infrastructure and rolling out major releases for DaSS and MCS during real-time mission operations

Jan 2007 - Dec 2009

3 years

Weßling, Germany

Quality Management Methodology Setup

Deutsches Zentrum für Luft- und Raumfahrt (DLR)

Leading change control boards for the ESA Columbus mission
Developing an ECSS- and ISO 9000-compliant QM plan and conducting acceptance reviews
Designing a system for tracking non-conformances and various procedural instructions
Training 50 staff and leading non-conformance review boards
Overseeing acceptance and regression tests, inspections (requirement verification), and preparing for control center acceptance
Creating the Acceptance Data Package (ADP)

Jan 2005 - Dec 2007

3 years

Langen, Germany

Project Office for Paperless Flight Strip System

German Air Traffic Control (DFS)

Organized the project office (2 team members)
Created project documentation (PM plan) according to the DFS internal project management handbook (V-Model)
Prepared and carried out milestone trend analyses

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Aerospace and Defense, Space Exploration, Manufacturing, and Banking and Finance.

Information Technology

Professional Services

Aerospace and Defense

Space Exploration

Manufacturing

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Quality Assurance, Supply Chain Management, and Product Development.

Information Technology

Project Management

Operations

Quality Assurance

Supply Chain Management

Product Development

Summary

Strategic thinker with 30 years of project experience at the intersection of business, IT, and organization. As an "enabler" specialized in the architecture and implementation of high-performance ServiceNow solutions (ITSM, SecOps, VR, etc.), as well as building and revitalizing complex organizational units.

Rapid Onboarding: Outstanding ability to dive deep into new domains and complex contexts in a very short time (proven in industries such as aerospace, LegalTech, and international logistics).

Duality: Combines deep technical "deep-dive" knowledge (Solution Architect) with entrepreneurial vision (MBA/Management).

Skills

Servicenow (Platform, Application Engine, Flow Designer, Cmdb, Performance Analytics, Service Mapping, Integration Hub)
Jira/Confluence
Ms Project
Ms Office
Ms Visio
Bmc Remedy
Sap
Sharepoint
Azure

Languages

German

Native

English

Advanced

Spanish

Elementary

Education

May 2003 - Dec 2004

International Management School

Master of Business Administration, International Marketing and Finance · International Management · Kassel, Germany · Grade 1.7

Certifications & licenses

Certified Implementation Specialist

PC College

PRINCE2 Foundation

expertplace academy

PRINCE2 Practitioner

expertplace academy

Portfolio Management

expertplace academy

Integrated Logistic Support and Logistic Support Analysis

philotech academy

ISTQB Certified Tester

International Software Quality Institute GmbH

Quality Management for Aerospace – DIN EN 9100

German Society for Quality

Foundation Certificate in IT Service Management (ITIL)

APM Group

DGQ/EOQ Quality Auditor

German Society for Quality

DGQ/EOQ Quality Manager

German Society for Quality

Statistics

Experience

Total positions 11

Experience in Information Technology 12 y

Avg length 2 y 6 m

Longest experience 6 y 11 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Project Manager for ServiceNow Vulnerability Response, ServiceNow Consultant, Chief Operating Officer

Main industries Information Technology, Professional Services, Aerospace and Defense

Main business areas Information Technology, Project Management, Operations

Qualifications

Highest degree Master

Certifications earned 10

Profile

Created

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Arndt based?

Arndt is based in Mülheim an der Ruhr, Germany.

What languages does Arndt speak?

Arndt speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).

How many years of experience does Arndt have?

Arndt has at least 21 years of experience. During this time, Arndt has worked in at least 11 different roles and for 10 different companies. The average length of individual experience is 2 years and 11 months. Note that Arndt may not have shared all experience and actually has more experience.

What roles would Arndt be best suited for?

Based on recent experience, Arndt would be well-suited for roles such as: Project Manager for ServiceNow Vulnerability Response, ServiceNow Consultant, Chief Operating Officer.

What is Arndt's latest experience?

Arndt's most recent position is Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH.

What companies has Arndt worked for in recent years?

In recent years, Arndt has worked for Union Investment Services & IT GmbH and dmTECH GmbH.

Which industries is Arndt most experienced in?

Arndt is most experienced in industries like Information Technology, Professional Services, and Aerospace and Defense. Arndt also has some experience in Space Exploration, Manufacturing, and Banking and Finance.

Which business areas is Arndt most experienced in?

Arndt is most experienced in business areas like Information Technology, Project Management, and Operations. Arndt also has some experience in Quality Assurance, Supply Chain Management, and Product Development.

Which industries has Arndt worked in recently?

Arndt has recently worked in industries like Information Technology, Professional Services, and Banking and Finance.

Which business areas has Arndt worked in recently?

Arndt has recently worked in business areas like Information Technology, Operations, and Supply Chain Management.

What is Arndt's education?

Arndt holds a Master in International Management from International Management School.

Does Arndt have any certificates?

Arndt has 10 certificates. Among them, these include: Certified Implementation Specialist, PRINCE2 Foundation, and PRINCE2 Practitioner.

What is the availability of Arndt?

Arndt will be available from June 2026.

What is the rate of Arndt?

Arndt's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.