Recommended expert
Burak Hayirli
Data Backup & Restore Services
Experience
Oct 2022 - Jan 2023
4 monthsData Backup & Restore Services
Logicalis (Commerzbank)
Position Summary
Data Backup & Restore Services at Logicalis (Commerzbank)
Industries
Banking and Finance
Information Technology
Business Areas
Information Technology
Operations
- Restoring data backups using applications NetBackup, MS Excel, MS Access
- Programming scripts and executing console commands in a Linux environment
- Performing consistency checks in case of errors
- Categorizing and handing over restore errors to engineering teams
- Creating regular restore reports
Nov 2021 - Apr 2025
3 years 6 monthsCologne, Germany
1st & 2nd Level Support
Deutz AG
Position Summary
1st & 2nd Level Support at Deutz AG
Industries
Manufacturing
Business Areas
Information Technology
- Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
- Client installations & repair, client repairs & setup, Outlook support
- Active Directory & O365 support / administration
Jan 2021 - Oct 2021
10 monthsData Backup & Restore Services
Logicalis (Commerzbank)
Position Summary
Data Backup & Restore Services at Logicalis (Commerzbank)
Industries
Banking and Finance
Information Technology
Business Areas
Information Technology
Operations
- Restoring data backups using applications NetBackup, MS Excel, MS Access
- Programming scripts and executing console commands in a Linux environment
- Performing consistency checks in case of errors
- Categorizing and handing over restore errors to engineering teams
- Creating regular restore reports
Sep 2020 - Dec 2020
4 monthsFrankfurt, Germany
1st & 2nd Level Support, Rollout Coordination
Landwirtschaftliche Rentenbank
Position Summary
1st & 2nd Level Support, Rollout Coordination at Landwirtschaftliche Rentenbank
Industries
Banking and Finance
Business Areas
Information Technology
- Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
- Client installations & repair, printer support, repair & setup, Outlook support
- Active Directory user administration
Aug 2018 - Sep 2020
2 years 2 monthsField Service Technician, Printer Technician, 1st & 2nd Level Support, Server Technician, Administration
Weiẞ IT Solutions GmbH
Position Summary
Field Service Technician, Printer Technician, 1st & 2nd Level Support, Server Technician, Administration at Weiẞ IT Solutions GmbH
Industries
Information Technology
Business Areas
Information Technology
- Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
- Client installations & repair, printer support, repair & setup, user administration (AD), Outlook support
- Installation of access points, server dismantling and setup
Sep 2015 - Aug 2018
3 yearsUnified Communication Supporter, 1st & 2nd Level Support
Logicalis (Commerzbank)
Position Summary
Unified Communication Supporter, 1st & 2nd Level Support at Logicalis (Commerzbank)
Industries
Banking and Finance
Information Technology
Business Areas
Customer Service
Information Technology
- Handle technical service requests for systems over the phone
- Set up and troubleshoot Cisco VC systems
- Provide Webex and Meetyoo support
Jul 2014 - Aug 2015
1 year 2 monthsPrinter Technician, Printer Administration
Bechtle (MAN)
Position Summary
Printer Technician, Printer Administration at Bechtle (MAN)
Industries
Information Technology
Business Areas
Customer Service
Information Technology
- Configuration, maintenance, and troubleshooting at 2nd and 3rd level for embedded solutions
- Customer contact for printer issues
- Hardware testing before deployment
Jul 2013 - Jun 2014
1 yearProvider Management, Incident Management, IMAC Coordination, Unified Communication Supporter
IBM, Bechtle (MAN)
Position Summary
Provider Management, Incident Management, IMAC Coordination, Unified Communication Supporter at IBM, Bechtle (MAN)
Industries
Information Technology
Business Areas
Information Technology
- Consult on specific technical and administrative issues
- Review workflows of requests at a technical level
- Perform vendor checks and review tickets based on SLAs
- Provide technical support for VC systems, including setup, maintenance, and troubleshooting at 2nd & 3rd level
Feb 2013 - Jun 2013
5 monthsPrinter Technician, Printer Administration
Bechtle (MAN)
Position Summary
Printer Technician, Printer Administration at Bechtle (MAN)
Industries
Information Technology
Business Areas
Information Technology
- Configuration, maintenance, and troubleshooting at 2nd and 3rd level for embedded solutions
- Customer contact for printer issues
- Hardware testing before deployment
Dec 2012 - Jan 2013
2 months2nd & 3rd Level Supporter
Bechtle, IBM (MAN)
Position Summary
2nd & 3rd Level Supporter at Bechtle, IBM (MAN)
Industries
Information Technology
Business Areas
Information Technology
- Prepare Windows 7 rollout, analyze and solve issues
- Hardware integration testing
Sep 2012 - Nov 2012
3 months2nd Level Support, UHD
Bechtle (Chartis)
Position Summary
2nd Level Support, UHD at Bechtle (Chartis)
Industries
Information Technology
Business Areas
Customer Service
Information Technology
- Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
- Client installations & repair, printer support, user administration (AD), Outlook support
Mar 2012 - Aug 2012
6 monthsRollout Technician, Floorwalker
Bechtle, IBM (Rheinmetall)
Position Summary
Rollout Technician, Floorwalker at Bechtle, IBM (Rheinmetall)
Industries
Information Technology
Business Areas
Information Technology
- Hardware replacement, software installations, troubleshooting, documentation, database maintenance
Feb 2012 - Feb 2012
1 monthServer Technician
Bechtle (Mediasat)
Position Summary
Server Technician at Bechtle (Mediasat)
Industries
Information Technology
Business Areas
Information Technology
- Assembly and disassembly of server components
Nov 2011 - Jan 2012
3 months1st & 2nd Level Support, UHD
Bechtle (MANROLAND)
Position Summary
1st & 2nd Level Support, UHD at Bechtle (MANROLAND)
Industries
Information Technology
Business Areas
Customer Service
Information Technology
- Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
- Client installations & repair, printer support, Outlook support
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, and Manufacturing.
Information Technology
Banking and Finance
Manufacturing
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, and Operations.
Information Technology
Customer Service
Operations
Skills
Hardware Systems
- Lexmark Printers
- Hp Printers
- Kyocera Printers
- Label Printers
- Cisco Sx20
- Mxp95
- Mx800
- Mx300
- Mx200
- Tandberg Ex60
- Sx80
- Mx700
- Desktops And Notebooks
- Dell Thin Clients
- Hp Thin Clients
- Lenovo Thin Clients
- Dell Servers
- Fuji Servers
- Hp Servers
- Cisco Switches
- Cisco Access Points
- Various Projectors
Software Systems
- Matrix42
- Citrix
- Citrix Xenapp
- Hp Service Manager
- Ibm Lotus Notes
- Ms Ads
- Ms Excel
- Ms Office 2007
- Ms Office 2010
- Ms Office 2010-2019 + 365
- Cisco Telepresence Management Suite
- Peregrine
- Hp Service Center
- Service Now
- Helpline
- Various Ticketing Systems
- Sophos Safeguard
- Bitlocker
- Various Antivirus Software
- Windows (Xp, 7, 8, 10)
- Novell Client
- Sccm
- Cisco Call Manager
- Cisco Jabber
- Meetyo
- Webex
- Windows Server 2008-2016
- Skype For Business
- Ms Exchange
- Veritas Net Backup 8.1.1
- Putty
- Mobaxterm
Languages
German
NativeTurkish
NativeEducation
Sep 2006 - Jun 2009
Apprenticeship as an Office Communication Clerk · Clerk in Office Communication
Certifications & licenses
ITIL Foundation
Lexmark Printer
Statistics
Experience
Total positions 14
Experience in Information Technology 10 y
Avg length 11 m
Longest experience 3 y 5 m
Global Experience
Countries worked in 1 (Germany)
Primary country Germany
Expertise
Recent roles Data Backup & Restore Services, 1st & 2nd Level Support, 1st & 2nd Level Support, Rollout Coordination
Main industries Information Technology, Banking and Finance, Manufacturing
Main business areas Information Technology, Customer Service, Operations
Qualifications
Certifications earned 2
Profile
Created
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Burak based?
Burak is based in Gladbeck, Germany.
What languages does Burak speak?
Burak speaks the following languages: German (Native), Turkish (Native).
How many years of experience does Burak have?
Burak has at least 13 years of experience. During this time, Burak has worked in at least 12 different roles and for 11 different companies. The average length of individual experience is 1 year. Note that Burak may not have shared all experience and actually has more experience.
What roles would Burak be best suited for?
Based on recent experience, Burak would be well-suited for roles such as: Data Backup & Restore Services, 1st & 2nd Level Support, 1st & 2nd Level Support, Rollout Coordination.
What is Burak's latest experience?
Burak's most recent position is Data Backup & Restore Services at Logicalis (Commerzbank).
What companies has Burak worked for in recent years?
In recent years, Burak has worked for Logicalis (Commerzbank) and Deutz AG.
Which industries is Burak most experienced in?
Burak is most experienced in industries like Information Technology, Banking and Finance, and Manufacturing.
Which business areas is Burak most experienced in?
Burak is most experienced in business areas like Information Technology, Customer Service, and Operations.
Which industries has Burak worked in recently?
Burak has recently worked in industries like Manufacturing, Banking and Finance, and Information Technology.
Which business areas has Burak worked in recently?
Burak has recently worked in business areas like Information Technology and Operations.
What is Burak's education?
Burak attended education in Clerk in Office Communication.
Does Burak have any certificates?
Burak has 2 certificates. These include: ITIL Foundation and Lexmark Printer.
What is the availability of Burak?
Burak is immediately available for suitable projects.
What is the rate of Burak?
Burak's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Burak?
To hire Burak, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1200
900
600
300
Market avg: 944-1104 €
Market avg: 944-1104 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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