ServiceNow Expert in Hamburg

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

• Administration and further development of the M365 environment including Teams, Exchange Online, Intune and SharePoint Online
• Development of dashboards for performance monitoring using Microsoft Power BI
• Implementation of user requirements and processes with low-code/no-code technologies (Power Apps, Power Automate)
• Use of Jira and Azure DevOps to plan and implement user stories in an agile project context
• Participation in daily stand-ups, sprint planning, sprint reviews and retrospectives as technical point of contact
• Planning and implementation of security policies using Azure Conditional Access and multi-factor authentication
• Configuration and deployment of clients and applications via MECM (SCCM) and Baramundi

• Consulting, training, and coaching in the financial sector on strategy, organization, and IT topics

• MorgenFund: Advising the operator of a fund platform on software selection for a sub-ledger "Cash Accounts" based on Virtual IBANs (VIBAN)

• Structuring requirements, market screening, creating RfIs, communicating with vendors, and conducting the selection process

• UniCredit/HypoVereinsbank: Workstream lead "Booking and Customer Reporting" in the payment transformation project "PULS"

• Business analysis, creating business requirements and aligning solution items as part of the functional specification with the bank's IT service providers

• Business analysis of SEPA CT and SWIFT MX (.camt, .pain, and .pacs formats), change management, team lead for a virtual team of fifteen line experts, and stakeholder management

• equensWorldline Germany: Program management for three projects of the SWIFT service bureau (CBPR+, ESMIG, and Euro1Step1 migration) as part of the SWIFT MX migration

• Managing individual project managers regarding overarching goals and requirements; reporting to internal and external committees and stakeholders; coordinating with dependent projects and programs

• Project management/PMO: interim project management, stand-in for project managers, resource planning, budget and cost management, general PMO tasks

• Support for one of the largest logistics service providers in handling ServiceNow tickets in the areas of SAP MDG, Business Partner (BP), customer and supplier master data
• Technical analysis and resolution of tickets through in-depth review of various database tables
• Creation and maintenance of accounting clerks in the system
• Deactivation of company codes using transports
• Carrying out mass changes with LSMW (Legacy System Migration Workbench)

• Development of ETL pipelines with Talend (7/ Enterprise)
• Development/adaptation of database schema/database functions (PostgreSQL)
• Development of GIT CI pipelines

Technologies: Talend Enterprise, Git, PostgreSQL, Dbeaver, SQL, PL-SQL, Liquibase

I implemented a Zero-Trust architecture for robust, military-grade maritime container mini data centers based on VMware & Tanzu to support containerized GIS workloads for ground forces. The main focus was on securing communications, workload protection, and data access in contested electronic battle environments affected by jamming, interception, signal manipulation, and constantly changing operational conditions. I designed and architected use cases so that every element of workload, identity, and system could continue to operate independently and securely even in degraded or disrupted scenarios. In parallel, I defined the enterprise and solution security architecture with LeanIX, Bizzdesign, and HOPEX as enterprise architecture, repository, and governance platforms to maintain architecture inventory, relationships, traceability, target pictures, and security governance in complex environments. For the architectural designs, I used Sparx Enterprise Architect to describe formal architecture views, interfaces, trust boundaries, and system architecture in both IT and OT environments. IriusRisk was used for threat modeling of the solution to identify architecture-driven risks, derive security requirements, and detect countermeasures and design gaps directly from the solution models. Risk and compliance management was supported with Archer. Architecture decisions, control gaps, and operational risks were translated into controlled governance and auditable compliance measures. For documentation, collaboration, and visual design, I used Confluence to maintain Architecture Decision Records, Security Blueprints, and workflows. I used Lucidchart and draw.io to create design artifacts tailored to stakeholders. I also defined OT security concepts with support from electrical and mechanical engineers in the areas of oil, vehicle onboard systems, rail, power plants, pharma, gas turbines, and nuclear technology. I created the end-to-end OT security strategy, starting with global policy, developed into standards and procedures, and finally aligned with Bell-LaPadula, Purdue Model, SABSA, TOGAF ADM, CENELEC 50701, IEC 62443, and NIST standards. In addition, I worked with engineering team leads to identify critical KBP assets and place them under protective measures that segmented SCADA, PLC, and HMI assets. I drove collaboration between Security, IT, and OT teams to create standardized workflows and use cases for the OT security solution catalog, while integrating Defense-in-Depth and Zero-Trust principles into operational environments. A key part of my work was integrating multidisciplinary engineering, security, and operations stakeholders into a unified security blueprinting strategy and ensuring that architecture, threat modeling, governance, and documentation were technically strong and operationally practical.

• Data-analysis, Preparation, gathering and coordination of business requirements for retrieval of monthly- and long term (CLV – relevant) cost- and revenue-components per contract for a customer–base–grouping project (HUB–Project) for B2C-Postpaid-Controlling
• Concept and Implementation of cost- and revenue-KPIs calculation and corresponding CLV–reports (Oracle, Perl, SVN, MS SQL Server, MS Power BI, Serviceware Performance Analytics)
• Operational support of the HUB-Project – various ad-hoc reports, deployments, job-scheduling etc. (Oracle, SVN, BICSuite–Scheduler, DWSODA etc.)
• Analysis, implementation, retrieval and reporting of various physical and financial KPIs for B2P-Prepaid Business on an existing data-mart (Oracle, Perl)

• Software packaging and distribution with SCCM/MECM
• Application responsibility and support (50–100 applications)
• Documentation via ticket system
• User management via AD console
• Software updates and distribution
• Maintenance and updating of software packages
• Customizing scripts with PowerShell
• Rolling out and implementing new software
• Supporting IT security and compliance

Tools and software: Confluence, M365, Active Directory, Intune, Endpoint Management, SCCM/MECM, PowerShell, VMware Hardware: Lenovo, Cherry, Plantronics, Jabra + peripherals

• Enterprise and IT strategy
• Digital transformation
• Process and portfolio management
• Interim IT management

• Prequalified 200 demands within five weeks on the multi-cloud-commerce platform bechtle-clouds.com with three external consultants
• Served a dual role as project manager and requirements engineer for various enhancements
• Domain topics: reimplementation of Entra ID Sync, improvement of support processes, optimizations in the product catalog
• Demand and project management in ServiceNow
• Refinement of epics and stories with internal teams and external service providers
• Management of the external international service provider

• Analyzed the required scope of processes, infrastructure, and SAP for integrating the MacDermid subsidiaries
• Validated proposals from the new service providers
• Managed the collaboration and tracked the tasks of business and IT experts
• Coordinated communication and the PMO
• Created cutover plans in three waves for SAP conversion, Salesforce, and Ariba

• Monitoring the health and performance of internal IT systems (servers, networks, endpoints)
• Performing routine checks on Active Directory, SCCM, antivirus, and MDM platforms
• Diagnosing and resolving hardware/software issues on Windows, macOS, and mobile platforms
• Conducting quality checks when implementing new technologies
• Creating accurate documentation of incidents, changes, and service requests
• Tracking and managing IT equipment inventory

• Consulting, planning, and adapting (extension and rebuild) of the existing test framework to cover necessary test cases as part of quality assurance for initiative implementations
• Executing cross-team manual test cases during regular sprint cycles
• Setting up test automation
• Advising front-end and back-end development on quality assurance aspects
• Building a framework for end-to-end test cases
• Performing software quality assurance across various projects within a program
• Supporting the creation of test cases
• Coordinating within the team with all relevant stakeholders

• Capturing, evaluating, and prioritizing strategic demands from the Electronics and Power Systems business units
• Supporting the digitization of business processes for Electronics and Power Systems
• Process digitization and IT architecture planning, including network infrastructure
• Reviewing demands against existing solutions in coordination with IT and business departments
• Designing and implementing possible business architectures
• Planning implementation projects, especially support for import control with the introduction of SAP GTS
• Acting as an interface between business departments and IT
• Developing and implementing concepts for IT security, compliance, data protection, and classified information protection
• Conducting workshops, process analyses, and training
• Stakeholder management and change management
• Technologies used: SAP GTS, SAP MM, SAP SD, MS Office 2016, MS SharePoint, ServiceNow, SharePoint