Dirk L.-Consultant, PMO, Project Manager, Project Manager, Organisation and Coordination, Rollout Coordinator-Manager, Migration
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Experience
PMO Consulting, Service & Support
- Consulting, service and support for various companies.
- Consulting and planning of projects and process optimisation.
- Rollout planning, IT service and support, stakeholder management
Project Management; Coordinator
- Renovation, refurbishment and construction of two houses in Southern Europe.
- Organisation and management of the trades to be carried out, including hands-on activities.
- Project management, coordination, documentation and execution.
- Preparation and implementation of the sale of the properties, including the real estate.
Data Management, Tester
- Worked on the project to replace HPSM with ServiceNow.
- Took on the roles of ServiceNow ITSM Tester and ServiceNow ITSM Test Analyst.
- Used HP Application Lifecycle Management via Citrix.
- Prepared data for migration to ServiceNow.
- Compiled the required data exports.
- Created test cases and performed tests, including for loss reports and orders.
- Provided test data and production data for testing purposes.
- Used Windows 10, MS Office 2010/O365, Access, HPSM, Webex, SharePoint, LAN Inspector, MS Project and ServiceNow.
- Worked in project preparation, consulting, communication and office management.
Consultant; PM Office Coordination | PMO; Data Analyst
- Planned and implemented an open/flex-space and desk-sharing concept, including a hardware refresh, in the IT department of a development bank.
- Coordinated and managed external service providers, supported daily operations and provided operational assistance.
- Internally coordinated between specialist departments, teams and external partners.
- Prepared moves and preliminary work, and planned and coordinated the client replacement (rollout, hardware refresh and printers) in Frankfurt am Main, Berlin and Bonn across around 30 buildings.
- Supported approximately 8,000 employees and devices.
- Recorded the current hardware, workstation and network situation.
- Identified weak points and sources of errors.
- Analysed the IT and supplier client data inventory.
- Provided and prepared data for project success from an IT data management perspective.
- Analysed and planned the distribution of moves from an IT and relocation management perspective.
- Defined the electronic and technical availability of individual workstations for refreshes and moves.
- Selected the new hardware equipment.
- Conducted a pilot project.
- Informed employees and managers affected by the move, including quick-start guides for the new workplace.
- Stakeholder management.
- Organised floor walkers and helpdesk support for affected employees on the first day.
- Transferred data into a reservation system and performed tests.
- Planned the infrastructure, including network patching and multi-function printers on each floor.
- Planned and staged the devices and accessories required for the refresh.
- Planned the replacement process and coordinated with affected departments.
- Planned and evaluated the hardware refresh.
- Analysed departmental requirements and communicated the relocation and refresh process.
- Planned standard workstations, special workstations and anchor workstations for employees with disabilities.
- Migrated to new clients and USB-C equipment, including employee support.
- Organised, coordinated and aligned the work of all project participants in each phase.
- Planned emergency workstations.
- Conducted acceptances, follow-up meetings and lessons learned sessions.
- Communication, documentation and reporting.
- Stakeholder and change management.
- Used Windows 10/11, MS Office O365, Access, Excel, HPSM, Webex, SharePoint, LAN-Inspector, MS Project, iTop and ServiceNow.
- Worked in project planning, preparation, consulting, communication, office management and data analytics.
Project Management, Consultant, PMO, Data Analyst & QM
- Project management for reducing end devices in the client management environment and for hardware refreshes (rollouts).
- Identified reduction potential by analysing the data inventory.
- Defined key figures to measure project success.
- Defined and documented the reduction process.
- Reduced the number of end devices to a specified target level.
- Continuously monitored implementation progress.
- Established and improved processes to ensure and maintain the target ratio of end devices per employee.
- Continuously reported on project results.
- Documented project results and the related policies and instructions.
- Reported on the current inventory of end devices.
- Ensured compliance with internal policies for documenting changes and incidents.
- Supported the introduction of IGEL Boot Sticks.
- Consulting, analysis and support for various projects, including licence management, FlexSpace, ServiceNow implementation, Windows 11 and the COVID-19 emergency plan.
- Used Windows 7/10, MS Office 2010/O365, Access, HPSM, Webex, IGEL Boot Sticks, iTop, Confluence and ServiceNow.
- Worked in project planning, preparation, consulting, communication, office management and project management.
Consultant; PMO; Data Analyst
- Consulting in data management, error analysis, and data optimization.
- Identifying sources of errors by analyzing data.
- Defining and implementing processes to improve data quality.
- Defining and implementing measures to clean up incorrect data.
- Vulnerability analysis focused on the leaver process, the return of end devices, and quantity control as the basis for the monthly invoice for the outsourced Desktop Services.
- Reducing the number of end devices and optimizing inactive clients.
- Documenting and presenting results, including decision-making information.
- Introducing and adapting processes based on the vulnerability analysis.
- Reactivating and evaluating inactive clients.
- Preparing data for project-related topics, such as FlexSpace and Refresh.
- Creating analyses and reports, and carrying out license cleanups.
- Building a client history database.
- Performing KPI analyses.
- Quantity control for suppliers, service control, and invoice verification.
- Analyzing devices that pose security risks and updating, replacing, or blocking them.
- Using Windows 10, MS Office 2010/O365, Access, HPSM, SQLite, Wiki, Webex, SharePoint, LAN Inspector, MS Project, iTop, and ServiceNow.
- Work in project planning, preparation, consulting, communication, office management, and data analytics.
Project Management Office
- Analyzing and optimizing processes in the end-user area.
- Coordinating and introducing new or modified processes.
- Identifying cost-saving opportunities in the end-user area and informing the committees.
- Designing and implementing a process to reduce the number of end devices.
- Introducing a boot stick concept and supporting the rollout.
- Documenting processes and results.
- Monitoring the reduction and the hardware distribution process.
- Analyzing errors and creating reports.
- Preparing and delivering stakeholder presentations.
- Using MS Office 2010, HPSM, Webex, and IGEL Boot Stick.
- Work in project planning, preparation, consulting, communication, and office management.
Process Management, Documentation, Consulting
- Analyzing existing processes in a telecommunications environment.
- Coordinating and introducing new or modified processes.
- Creating work instructions and manuals.
- Establishing and maintaining technical and process documentation.
- Performing error analyses.
- Creating minutes and reports.
- Using MS Office 2016, Jira, Confluence, Lync, and Visio 2013.
- Work in project planning, preparation, consulting, communication, and office management.
Support, Consulting
- Rolling out and supporting around 14,700 logistics scanners.
- Documenting and planning service and support processes.
- Performing error analyses.
- Service management and communication management.
- IT consulting and establishing a support department.
- Performing software and hardware tests.
- Creating work instructions and manuals.
- Setting up, instructing, and training a 1st- and 2nd-level support team.
- Establishing reporting structures.
- Change management and stakeholder management.
- Planning the software rollout.
- Creating minutes and reports.
- Using MS Office 2010, Jira, Confluence, Soti, Circlon Operate, Wiki, MS Project, Skype/Lync, H@V DB, and Webex.
- Team size: 1–5 employees.
- Work in project planning, preparation, consulting, communication, and office management.
Project Manager / PMO
- Planning and preparing the transition of all bank branches and ATMs of a German bank as part of MiFID II.
- Planning and preparing the rollout across all locations.
- Preparing contract sections and defining framework parameters.
- Creating technical documentation and manuals.
- Setting up and designing a test laboratory.
- Planning, setting up, and approving a pilot project.
- Reporting to stakeholders and management.
- Stakeholder management.
- Requirements management, including requirements definition, analysis, and documentation.
- Using MS Office 2010, online meeting tools (Skype for Business, Webex Meeting), Merlin2, and MS Project.
- Creating minutes and reports, and approving milestones in accordance with the contract.
- Managing a team of 32 employees.
- Work in project planning, preparation, consulting, communication, and office management.
Project Manager / Coordinator
- Planning and execution of an international carrier change for 2,800 locations with different connection types.
- Ensuring data quality.
- Requirements definition, analysis, and documentation.
- Development and implementation of processes for migration, testing, acceptance, and handover to operations.
- Communication management with internal and external partners.
- Supplier management.
- Planning, documentation, interface testing, acceptance reports, and reporting.
- Use of MS Office, MS Project, Visio, Windows 10, OS X, MS Office 2011/2013, Skype for Business.
- Data maintenance and project communication.
- Team of 8 employees, more than 200 contacts.
- Activities in project planning, preparation, consulting, communication, and office management.
Rollout Manager / Coordinator
- Planning and execution of a hardware rollout and relocation for 800 users across several buildings.
- Project and rollout planning as well as operational coordination.
- Process development and communication planning.
- Coordination and alignment with suppliers.
- Monitoring and coordinating the on-time delivery of project tasks.
- Supporting the project manager.
- Documentation and quality assurance of documents.
- Budget and resource planning.
- Creating reports for internal and external communication.
- Maintaining open-item lists and risk and issue lists; creating and consolidating minutes and lists.
- Use of MS Office, Windows Vista/8.1 Pro, MS Office 2010/2013, Skype for Business, Merlin2, MS Project.
- Creating acceptance reports and reporting.
- Team of 9 employees.
Rollout Manager / Coordinator
- Planning and coordinating a rollout across several plants and branches.
- Training the customer's employees.
- Stakeholder management.
- Project and rollout planning.
- Process development and communication concepts.
- Coordination and alignment with suppliers and rollout teams.
- Hardware preparation (system staging) and testing.
- Carrying out hardware and network rollouts as well as removing old hardware at the customer's site.
- Coordinating service and support for the teams.
- Planning and setting up a ticketing system.
- Carrying out software tests and software distribution.
- Data maintenance and documentation.
- Creating acceptance reports and reporting.
- Consulting activities and appointment scheduling.
- Use of MS Office, Windows Vista/8.1 Pro, MS Office 2010/2013, Lync (Skype), MS Project, Merlin 2, Visio, Mindmap.
- Team of 4 employees.
Rollout Manager / Coordinator, Support
- Planning and coordinating a rollout.
- Planning and preparing the relocation of the company headquarters to a new building.
- Coordinating and aligning with suppliers and subcontractors.
- Stakeholder management.
- Preparing the hardware (system staging) and carrying out tests.
- Carrying out the hardware rollout and removing old hardware at the customer's site.
- Planning and implementing the relocation of workstations and the network, including the rollout of new network components.
- Data maintenance, documentation, and reporting.
- Consulting and appointment scheduling.
- Use of Windows 7/8.1 Pro, Outlook 2010/2013, MS Project, Mindmap, Visio.
- Team of 5 employees.
Internet Marketing
- Developing additional income streams through internet and affiliate marketing.
- Designing and implementing online marketing strategies.
- Building and managing online channels and partner programs.
Consultant
- Process optimization in a packaging industry company.
- Optimization of complaint management.
- Training employees on new or adapted processes.
Entrepreneur
- 3D printing and design in product development and prototyping.
- Development of products and prototypes as well as customized solutions for different customer requirements.
Entrepreneur
- Establishment and operation of a business in the field of 3D printing and design.
- Development of customized solutions, including for the homologation of vehicles for the German market.
- Concept, design and production of 3D-printed components and products.
PMO
- Development of new processes in telecommunications, media and IT.
- Establishment of reporting and controlling structures.
- Monitoring and coordination of the on-time delivery of project results.
- Development of new products and migration of existing products.
- Preparation, follow-up and execution of international meetings and workshops.
- Support for project and program managers.
- Requirements management.
- Documentation and quality assurance of project documents.
- Budget and resource planning.
- Preparation of reports for internal and external communication.
- Management of open-point lists and risk and issue lists.
- Preparation and consolidation of minutes.
PMO
DTAG
- Planning and definition of a new NGTV/IPTV platform (Entertain).
- Execution of as-is and to-be analyses, including requirements management for the hardware platform and future products.
- Definition of the NGTV/IPTV product, including requirements, RFP, workshops and evaluation.
- Development of a prototype and selection of the supplier.
- Support during contract negotiations.
- Reporting to program management and executive management.
- Stakeholder and vendor management.
- Documentation of the definition and planning of the RFP and prototype.
- Preparation for the project launch with the selected vendor.
- Assignment of internal roles and definition of project roles.
- Preparation and maintenance of the business case, project plan, open-point list, risk list with assessment and contingency plan.
- Coordination and documentation of acceptance criteria.
- Project documentation and controlling regarding deadlines, budget, resources and quality.
- Preparation of management reports.
- Establishment of a test laboratory and preparation of test scenarios for hardware and software, including documentation, evaluation and recommendations for action for DTAG executive management.
Project Lead
- Project management in a public authority environment.
- Planning, managing, and implementing a confidential project (no further information can be provided due to contractual obligations).
Product Manager
- Development of a solution for offline billing for consumer DSL within an existing IT structure.
- Definition and implementation of all required processes in cooperation with the departments and suppliers involved.
- Process analysis and process design.
- Creation of role descriptions and coordination with the departments.
- Moderation and mediation of process workshops.
- Role coaching.
- Support for process managers in refining process design.
- Advisory support for the rollout process.
- Direct contact with more than 40 stakeholders.
Project Lead
- Expansion of the availability of IPTV product options for Alice customers on TDe DSLAMs at shared HanseNet sites.
- Ensuring IPTV availability through VDSL and ADSL connections.
- Planning, testing, rollout, testing, and acceptance of hardware and software.
- Handover of the solution to regular operations.
PMO, Project Lead
- Set-up of a lab environment for a mobile network carrier.
- Implementation of a customer solution to provide CES and IMA services between mobile network base stations and switching centers via ADSL2+ and SHDSL connections.
- Planning, documentation, and set-up of the lab environment.
- Design of test cases and execution of field tests.
- Preparation of decision papers for executive management.
Project Lead, PMO
- Planning and implementation of the interconnection between the public NGN of a German carrier and the public NGN of a Spanish carrier in Germany.
- Participation in defining and specifying the NGN interconnect.
- Development of a standard in cooperation with the German carrier.
- Analysis and presentation of potential savings from using SIP interconnects instead of TDM interconnects.
- Consideration of the technological change from PSTN/ISDN circuit switching to packet-switched next-generation networks.
- Contribution to the technical design of the NGN interconnection in line with current technology standards and AKNN requirements.
- Review of transition scenarios between NGN and PSTN/ISDN connections.
Project Leader, Process Manager, Consultant
- Development of an alternative connection to the leased line using SHDSL and ADSL.
- Planning and technical rollout of the required hardware.
- Set-up of a test lab.
- Training of the departments involved.
- Definition of all required processes in cooperation with the departments and suppliers involved, and implementation of these processes.
Project Leader
- Design and implementation of a new SS7 network.
- Migration of SS7 signaling from the existing SS7 network to the new one.
- Improvement of the stability, scalability, and redundancy of the SS7 network.
- Introduction of new functionalities to make existing and new products/product features more flexible and reduce costs.
- Introduction of a MAP gateway to optimize mobile network destination routing.
- Connection of SS7 application servers via IP.
Project Leader
- Closure of a data center after completing the migration.
- Documentation of the existing hardware, networks, and services through reverse engineering.
- Definition of the hardware, network components, and services that would still be required.
- Planning and execution of the migration of services, hardware, and the network.
- Stakeholder management and coordination of the migration with application owners and customers.
- Dismantling of all hardware components and handover of the site to the owner.
- Documentation of the final hardware and service environment.
Project Leader
- Reduction of costs while providing a more highly available network with expanded product options.
- Connection of SDSL customers to new SHDSL DSLAMs and decommissioning of the existing Lucent platform.
- Development of a migration database to migrate customers connected to the old SDSL platform to the new SHDSL platform.
- Definition of all required processes in cooperation with departments, suppliers, and customers.
- Development of processes such as the platform/network expansion process, termination process, customer contact process, migration process, new customer process, and Lucent Stinger dismantling process.
- Coordination of the technical migration.
- Stakeholder and communications management with customers to coordinate activities between Technology and Marketing.
Project Leader
- Development and connection of a VoIP solution.
- Definition and implementation of all required processes in cooperation with the departments involved and the customer.
- Connection of the customer to the carrier's VoIP Class IV platform.
- Documentation of the processes, interfaces, and connections.
- Acceptance of the solution and handover to operations.
Consultant, Technical Project Leader
- Definition of a DSL product for a mobile network provider.
- Conducting contract negotiations and supporting product development.
- Provisioning the platform and rolling out the required hardware and software.
- Definition of all required processes in cooperation with departments, suppliers, and the customer, as well as implementation of these processes.
- Connecting the customer to the carrier's systems.
- Documentation of processes, interfaces, and connections.
- Handover of the solution to operations.
Technical Project Leader, Rollout Manager
- Network construction and rollout of a telecommunications network.
- Establishment of Points of Presence (POPs).
- Definition and implementation of all required processes in cooperation with departments and suppliers.
- Connecting sites to the backbone and expanding the backbone.
- Documentation of processes, sites, connections, and approvals.
Project Leader
1&1
- Establishment of a DSL connection through an alternative carrier to DTAG.
- Definition and implementation of all required processes in cooperation with departments and customers.
- Development and introduction of processes such as the cancellation process, customer contact process, change process, new customer process, and migration process.
- Connecting the customer to the carrier's systems.
- Documentation of processes, interfaces, and connections.
- Development of a Critical Chain process.
Project Leader
- Expansion of a network and extension of a VPN network for an insurance company.
- Rollout of hardware and takeover of administrative tasks in the network environment.
Consultant
- Process optimization of complaint handling in a packaging industry manufacturing company.
- Planning, introduction, and training for new processes.
- Introduction of new complaint management tools and related employee training.
Project Manager
- Europe-wide VPN connection of military depots and locations using various technologies (fiber optic, E1, etc.).
- Coordination of the technical implementation and provider connections.
- Direct contact with more than 30 stakeholders.
Carrier Project Manager
- Restructuring and consolidation of several regional employment offices.
- Resource optimization and setup of a call center.
- Restructuring and expansion of voice and data connections.
- Planning and implementation of an automated voice information system with a multilingual English-language function.
- Connecting various locations to a data center.
Carrier Project Manager, Technical Consultant
- Connecting a German authority to a carrier's systems for voice data transmission.
- Definition of processes and interfaces.
- Planning and documentation of the technical implementation.
- Direct communication with more than 50 contacts.
Rollout Manager, Coordinator
- Rollout of ATMs in Germany.
- Coordination of device installation.
- Integration of the ATMs into the customer network.
- Coordination of commissioning at several hundred locations.
- Direct contact with more than 40 contacts.
Project Manager, Rollout Manager
- Planning and expansion of the German backbone of a US carrier.
- Procurement of hardware and resources.
- Planning, rollout, and implementation of backbone expansions.
- Direct contact with more than 70 stakeholders.
Project Lead
- Connecting all locations of a transport company via IP VPN.
- Planning and implementation, including hardware and software rollout.
- Defining and implementing all required processes in cooperation with the departments involved.
Project Lead
- Introducing SAP R/3 in a trading and manufacturing company in the packaging industry.
- Responsible for introducing the SD, MM, and WM modules.
- Developing the idea and product "Telesales" (programmed by SBS).
- Training and support for the SD, MM, and WM modules.
- Taking on several roles, such as IT Department Head, Subproject Manager for the SD/MM/WM modules, Consultant, Telesales Product Manager, Trainer, Rollout Manager, and Support Manager.
Project Lead, IT Manager
- Optimizing processes and setting up an IT department in a trading company.
- Managing the IT department.
- Process management and workflow optimization.
- Managing the order processing department.
- Consulting in the areas of IT and organization.
- Setting up and maintaining data management.
- Working as a Data Analyst.
Consultant, Trainer, Project Lead, Rollout Manager
- Planning and rolling out Novell networks, servers, and workstations with peripherals in the medical sector.
- Training on MS Office products and industry-specific software and hardware solutions.
- Working as a Network Consultant, Trainer, Purchasing Manager, Project Lead, Rollout Manager, Data Manager, and Data Analyst.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Automotive, Advertising, Telecommunication, Information Technology, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Product Development, Production, Marketing, and Operations.
Summary
I have been working as a PMO, project manager, coordinator, PMO assistant and rollout coordinator for more than 20 years and have successfully handed over various large projects to operations. These include infrastructure projects with international tenders and transition projects with customers from the telecommunications, development banking and public sectors, to name just a few industries.
I have many years of experience and the following skills, among others:
- PMO / PM with a focus on organisation/planning, process optimisation and problem solving
- Structured approach to work and strong analytical and planning skills
- Preparation of management presentations and decision-making documents, reporting and documentation
- Stakeholder management and good communication skills at all levels
- Strong process and quality orientation
- Sound knowledge of MS Office and other tools
- Business-fluent German. Please do not hesitate to contact me if you require further information or have any questions.
English: I have been working as a PMO, project manager, coordinator, PMO assistant and rollout coordinator for more than 20 years and have successfully handed over various large projects to operations. These include infrastructure projects with international tenders and transition projects with customers from the telecommunications, development banking and public sector, to name just a few industries.
I have many years of experience and the following skills, among others:
- PMO/PL with a focus on organisation/planning, process optimisation, problem solving
- Structured approach to work and strong analytical and planning skills
- Preparation of LA and decision-making bases, reporting and documentation
- Stakeholder management, good communication skills at all levels
- High process and quality orientation
- Sound knowledge of MS Office and other tools
- Business fluent German Please do not hesitate to contact me if you have any questions or require further information.
Skills
Prince2
Critical Chain
Itil
Okr
Jira
Confluence
Itop
Aris Toolset
Ms Office
Ms Project
Ms Access
Ms Excel
Ms Power Point
Lotus Notes
Chilli Projects
Ms Sharepoint
Hpqc
Hpsm
Tcp/Ip
Atm
Sdh
Frame Relay
Sap R/3 Sd
Sap R/3 Mm
Sap R/3 Wm
Circlon Operate Asset Management
Soti
Unix
Linux
Os X
Windows Nt
Windows 2000
Windows 3.X To 11
Banks
Development Banks
Government Agencies
Public Sector
Military
Telecommunications
Mobile Communications
Providers
Education
Schooling
Training
Healthcare
Insurance
Logistics
Industry, Trade And Manufacturing
Packaging Industry
It System Houses
Internet Providers
It Service Providers
Data Centers
Building Materials
Languages
Certifications & licenses
Project-Management Business Skool London
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Dirk is based in Reinbek, Germany.
Dirk speaks the following languages: German (Native), English (Advanced).
Dirk has at least 28 years of experience. During this time, Dirk has worked in at least 32 different roles and for 2 different companies. The average length of individual experience is 1 year and 8 months. Note that Dirk may not have shared all experience and actually has more experience.
Based on recent experience, Dirk would be well-suited for roles such as: PMO Consulting, Service & Support, Project Management; Coordinator, Data Management, Tester.
Dirk's most recent position is PMO Consulting, Service & Support.
Dirk is most experienced in industries like Manufacturing, Automotive, and Advertising. Dirk also has some experience in Telecommunication, Information Technology, and Government and Administration.
Dirk is most experienced in business areas like Project Management, Information Technology, and Product Development. Dirk also has some experience in Production, Marketing, and Operations.
Dirk has recently worked in industries like Manufacturing, Automotive, and Advertising.
Dirk has recently worked in business areas like Product Development, Production, and Marketing.
Dirk has 1 certificate: PRINCE2, Project-Management Business Skool London Certificate No. 4348563.
The availability of Dirk needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 15 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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