Dirk Laudan-Consultant, PMO, Project Lead, Project Manager, Organization and Coordination, Rollout Coordinator-Manager, Migration Manager,
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Experience
Project management; Coordinator
- Renovation, refurbishment and construction of two houses in Southern Europe.
- Organization and management of the trades, including hands-on tasks.
- Project management, coordination, documentation and execution.
- Preparation and execution of the sale of the land and buildings.
Data management, Tester
- Participation in the project to replace HPSM with ServiceNow.
- Took on the roles of ServiceNow ITSM Tester and ServiceNow ITSM Test Analyst.
- Used HP Application Lifecycle Management via Citrix.
- Data preparation for migration to ServiceNow.
- Compilation of required data exports.
- Creation of test cases and execution of tests, including for loss notifications and orders.
- Provision of test and production data for testing purposes.
- Worked with Windows 10, MS Office 2010/O365, Access, HPSM, Webex, SharePoint, LAN Inspector, MS Project and ServiceNow.
- Tasks in project preparation, consulting, communication and office management.
Consultant; PM office coordination | PMO; Data analyst
- Planning and implementation of an open/flex-space and desk-sharing concept including hardware refresh in the IT department of a development bank.
- Coordination and management of external service providers as well as support for daily operations and operational assistance.
- Internal coordination between departments, teams and external partners.
- Preparation for moves and groundwork, planning and coordination of client rollouts (hardware refresh and printers) in about 30 buildings in Frankfurt am Main, Berlin and Bonn.
- Support for around 8,000 employees and devices.
- Assessment of the hardware, workspace and network situation.
- Identification of weaknesses and error sources.
- Analysis of the IT and supplier client data inventory.
- Provision and preparation of data for project success from IT data management.
- Evaluation and planning of moves from the perspective of IT and move management.
- Determination of electronic and technical availability of individual workstations for refresh and moves.
- Selection of new hardware equipment.
- Execution of a pilot project.
- Communication with affected employees and managers (including quick guides for first steps at the new workstation).
- Stakeholder management.
- Organization of floor walkers and helpdesk support for affected staff on the first day.
- Transfer of data into a reservation system and execution of tests.
- Infrastructure planning (network patching, floor multifunction printers).
- Planning and staging of devices and accessories needed for the refresh.
- Planning of the exchange process and coordination with affected departments.
- Planning and evaluation of the hardware refresh.
- Requirements analysis of departments and briefing on the move and refresh process.
- Planning of standard workstations, special workstations and anchor stations for staff with disabilities.
- Migration to new clients and USB-C equipment including support for staff.
- Organization, coordination and alignment of all project participants’ activities by phase.
- Planning of emergency workstations.
- Acceptance testing, follow-up meetings and lessons learned.
- Communication, documentation and reporting.
- Stakeholder and change management.
- Used Windows 10/11, MS Office O365, Access, Excel, HPSM, Webex, SharePoint, LAN Inspector, MS Project, iTop, ServiceNow.
- Work in project planning, preparation, consulting, communication, office management and data analytics.
Project management, consultant, PMO, data analyst & quality management
- Project lead for the reduction of end devices in the client management environment and hardware refresh (rollout).
- Identification of reduction potential through analysis of data inventory.
- Definition of key figures to measure project success.
- Definition and documentation of the reduction process.
- Reduction of end devices to a predetermined target level.
- Continuous monitoring of implementation status.
- Establishment and improvement of processes to ensure and maintain the target ratio of "devices per employee".
- Ongoing reporting of project results.
- Documentation of project outcomes and associated guidelines and instructions.
- Reporting on the current inventory of devices.
- Ensuring compliance with internal guidelines for documenting changes and incidents.
- Participation in the introduction of IGEL Boot Sticks.
- Consulting, analysis and support for various projects (license management, FlexSpace, ServiceNow implementation, Windows 11, Covid-19 emergency plan, etc.).
- Used Windows 7/10, MS Office 2010/O365, Access, HPSM, Webex, IGEL Boot Sticks, iTop, Confluence and ServiceNow.
- Tasks in project planning, preparation, consulting, communication, office management and project leadership.
Consultant; PMO; Data analyst
- Consulting in data management, error analysis and optimization of data inventories.
- Identification of error sources through data inventory analysis.
- Definition and implementation of processes to improve data quality.
- Definition and implementation of measures to clean erroneous data inventories.
- Weakness analysis focusing on the leaver process, device returns and quantity control as the basis for the monthly invoice of the outsourced desktop services.
- Reduction of end devices and optimization of inactive clients.
- Documentation and presentation of results including decision-making bases.
- Introduction and adaptation of processes based on the weakness analysis.
- Reactivation and analysis of inactive clients.
- Data preparation for project-relevant topics (e.g. FlexSpace, refresh).
- Creation of reports and reporting, execution of license cleanups.
- Development of a client history database.
- Execution of KPI analyses.
- Quantity control for suppliers, service and invoice control.
- Analysis of security-critical devices and their updating, replacement or blocking.
- Used Windows 10, MS Office 2010/O365, Access, HPSM, SQLite, Wiki, Webex, SharePoint, LAN Inspector, MS Project, iTop and ServiceNow.
- Tasks in project planning, preparation, consulting, communication, office management and data analytics.
Project Management Office
- Analysis and optimization of processes in the end user area.
- Coordination and implementation of new or modified processes.
- Identification of savings potentials in the end user area and informing committees.
- Designing and implementing a process to reduce end devices.
- Introduction of a boot stick concept and support during the rollout.
- Documentation of processes and results.
- Monitoring the reduction and the hardware distribution process.
- Error analysis and report creation.
- Preparing and delivering stakeholder presentations.
- Using MS Office 2010, HPSM, Webex, IGEL Boot Stick.
- Activities in project planning, preparation, consulting, communication, and office management.
Process Management, Documentation, Consulting
- Analysis of existing processes in a telecommunications environment.
- Coordination and implementation of new or modified processes.
- Creation of work instructions and manuals.
- Development and maintenance of technical and process documentation.
- Conducting error analyses.
- Preparing logs and reports.
- Using MS Office 2016, Jira, Confluence, Lync, Visio 2013.
- Activities in project planning, preparation, consulting, communication, and office management.
Support, Consulting
- Rollout and support of around 14,700 logistics scanners.
- Documentation and planning of service and support processes.
- Conducting error analyses.
- Service management and communication management.
- IT consulting and building a support department.
- Performing software and hardware tests.
- Creating work instructions and manuals.
- Setting up, guiding, and training a 1st and 2nd level support team.
- Establishing reporting structures.
- Change management and stakeholder management.
- Planning the software rollout.
- Preparing logs and reports.
- Using MS Office 2010, Jira, Confluence, Soti, Circlon Operate, Wiki, MS Project, Skype/Lync, H@V DB, Webex.
- Team size 1–5 members.
- Activities in project planning, preparation, consulting, communication, and office management.
Project Manager / PMO
- Planning and preparation for the transition of all bank branches and ATMs of a German bank under MiFID II.
- Planning and preparation of the rollout for all sites.
- Drafting contract sections and defining framework parameters.
- Creating technical documentation and manuals.
- Setting up and designing a test lab.
- Planning, setting up, and approval of a pilot.
- Reporting to stakeholders and management.
- Stakeholder management.
- Requirements management including requirement definition, analysis, and documentation.
- Using MS Office 2010, online meeting tools (Skype for Business, Webex Meeting), Merlin2, MS Project.
- Preparing logs and reports and approving contract-based milestones.
- Leading a team of 32 members.
- Activities in project planning, preparation, consulting, communication, and office management.
Project Manager / Coordinator
- Planning and execution of an international carrier change for 2800 sites with various connection types.
- Ensuring data quality.
- Requirement definition, analysis, and documentation.
- Developing and implementing processes for transition, testing, acceptance, and handover to operations.
- Communication management with internal and external partners.
- Supplier management.
- Planning, documentation, interface testing, acceptance protocols, and reporting.
- Using MS Office, MS Project, Visio, Windows 10, OS X, MS Office 2011/2013, Skype for Business.
- Data maintenance and project communication.
- Team size of 8 members, more than 200 contacts.
- Activities in project planning, preparation, consulting, communication, and office management.
Rollout Manager / Coordinator
- Planning and carrying out a hardware rollout and relocation for 800 users across multiple buildings.
- Project and rollout planning as well as operational coordination.
- Process development and communication planning.
- Coordination and alignment with vendors.
- Monitoring and coordinating the on-time delivery of project items.
- Supporting the project manager.
- Documenting and quality checking documents.
- Budget and resource planning.
- Creating reports for internal and external communication.
- Maintaining open-item lists and risk & issue logs; preparing and consolidating minutes and lists.
- Using MS Office, Windows Vista/8.1 Pro, MS Office 2010/2013, Skype for Business, Merlin2, MS Project.
- Preparing acceptance reports and reporting.
- Team size of 9 staff.
Rollout Manager / Coordinator
- Planning and coordination of a rollout at multiple plants and branch offices.
- Training the customer's employees.
- Stakeholder management.
- Project and rollout planning.
- Process development and communication concepts.
- Coordination and alignment with vendors and rollout teams.
- Hardware preparation (system staging) and testing.
- Performing hardware and network rollouts and dismantling old hardware at the customer's site.
- Coordinating the teams' service and support.
- Planning and setting up a ticketing system.
- Conducting software tests and software distribution.
- Data maintenance and documentation.
- Preparing acceptance reports and reporting.
- Consulting tasks and scheduling appointments.
- Using MS Office, Windows Vista/8.1 Pro, MS Office 2010/2013, Lync (Skype), MS Project, Merlin 2, Visio, Mindmap.
- Team size of 4 staff.
Rollout Manager / Coordinator, Support
- Planning and coordination of a rollout.
- Planning and preparation of the company's headquarters move to a new building.
- Coordinating and aligning with vendors and suppliers.
- Stakeholder management.
- Preparing hardware (system staging) and running tests.
- Conducting the hardware rollout and dismantling old hardware at the client's site.
- Planning and implementing the move of workstations and the network, including rolling out new network components.
- Data maintenance, documentation and reporting.
- Consulting and scheduling appointments.
- Using Windows 7/8.1 Pro, Outlook 2010/2013, MS Project, Mindmap, Visio.
- Team size of 5 staff.
Internet Marketing
- Generating additional revenue streams through internet and affiliate marketing.
- Designing and implementing online marketing strategies.
- Setting up and managing online channels and partner programs.
Consultant
- Process optimization at a packaging industry company.
- Improving complaint management.
- Training employees on new or adjusted processes.
Entrepreneur
- 3D printing and design in product development and prototyping.
- Development of products and prototypes, as well as custom solutions for different customer requirements.
Entrepreneur
- Setting up and running a 3D printing and design business.
- Developing custom solutions, among other things for vehicle homologation for the German market.
- Designing and manufacturing 3D printed components and products.
PMO
- Developing new processes in telecommunications, media, and IT.
- Building reporting and controlling structures.
- Monitoring and coordinating the on-time delivery of project results.
- Developing new products and migrating existing products.
- Preparing and conducting international meetings and workshops.
- Supporting project and program managers.
- Requirements management.
- Documenting and ensuring the quality of project documents.
- Budget and resource planning.
- Creating reports for internal and external communication.
- Managing open-item lists and risk & issue lists.
- Preparing and consolidating minutes.
PMO
- Planning and defining a new NGTV/IPTV platform (Entertain).
- Conducting as-is and to-be analyses, including requirements management for the hardware platform and future products.
- Defining the NGTV/IPTV product, including requirements, RFP, workshops, and evaluations.
- Building a prototype and selecting the vendor.
- Supporting contract negotiations.
- Reporting to program management and executive management.
- Stakeholder and vendor management.
- Documenting the definition and planning of the RFP and prototype.
- Preparing the project launch with the selected vendor.
- Assigning internal roles and defining project roles.
- Creating and maintaining the business case, project plan, open-item list, risk list with assessment, and exception plan.
- Aligning and documenting acceptance criteria.
- Project documentation and controlling concerning timelines, budget, resources, and quality.
- Preparing management reports.
- Setting up a test lab and preparing test scenarios for hardware and software, including documentation, evaluation, and recommendations for the management of DTAG.
Project Lead
- Leading a project in a government environment.
- Designing, managing, and implementing a confidential project (no further details can be provided due to contractual obligations).
Product Manager
- Development of a solution for offline billing for consumer DSL within an existing IT infrastructure.
- Definition of all required processes in collaboration with involved departments and suppliers and their implementation.
- Process analysis and process design.
- Creation of role descriptions and coordination with the departments.
- Facilitation and mediation of process workshops.
- Role coaching.
- Support for the process managers in refining the process design.
- Advisory support for the rollout process.
- Direct contacts with more than 40 stakeholders.
Project Manager
- Expansion of IPTV product options availability for Alice customers on TDe DSLAMs at HVT sites shared with HanseNet.
- Ensuring IPTV availability over VDSL and ADSL access.
- Planning, test, rollout, tests, and acceptance of hardware and software.
- Handover of the solution into regular operation.
PMO, Project Manager
- Setup of a lab environment for a mobile carrier.
- Implementation of a customer solution to provide CES and IMA services between mobile base stations and central switches over ADSL2+ and SHDSL connections.
- Planning, documentation, and setup of the lab environment.
- Design of test cases and execution of field tests.
- Preparation of decision templates for management.
Project Manager, PMO
- Planning and implementation of the interconnection between the public NGN of a German carrier and the public NGN of a Spanish carrier in Germany.
- Involvement in the definition and specification of the NGN interconnect.
- Development of a standard in collaboration with the German carrier.
- Analysis and presentation of potential savings by using SIP interconnects instead of TDM interconnects.
- Consideration of the technology shift from PSTN/ISDN circuit switching to packet-switched Next Generation Networks.
- Contribution to the technical design of the NGN interconnection according to the current state of the art and AKNN guidelines.
- Consideration of transitional scenarios between NGN and PSTN/ISDN connections.
Project Manager, Process Manager, Consultant
- Development of an alternative connection to leased line using SHDSL and ADSL.
- Planning and technical rollout of the required hardware.
- Setup of a test lab.
- Training of the involved departments.
- Definition of all required processes in collaboration with involved departments and suppliers and implementation of these processes.
Project Manager
- Design and implementation of a new SS7 network.
- Migration of SS7 signaling from the existing SS7 network to the new SS7 network.
- Improvement of stability, scalability, and redundancy of the SS7 network.
- Introduction of new functionalities to make existing and new products/product features more flexible and reduce costs.
- Introduction of a MAP gateway to optimize mobile destination routing.
- Connection of SS7 application servers via IP.
Project Manager
- Decommissioning of a data center after prior migration.
- Documentation of existing hardware, networks, and services using reverse engineering.
- Definition of the hardware, network components, and services still required.
- Planning and execution of the migration of services, hardware, and network.
- Stakeholder management and coordination of the migration with application owners and clients.
- Dismantling of all hardware components and handover of the location to the owner.
- Documentation of the final hardware and service landscape.
Project Manager
- Reduction of costs while delivering a more highly available network with extended product options.
- Migration of SDSL customers to new SHDSL DSLAMs and decommissioning of the existing Lucent platform.
- Development of a migration database to move customers connected to the old SDSL platform to the new SHDSL platform.
- Definition of all required processes in collaboration with departments, suppliers, and customers.
- Elaboration of processes such as platform/network expansion process, cancellation process, customer contact process, migration process, new customer process, and Lucent/Stinger decommissioning process.
- Coordination of the technical migration.
- Stakeholder and communication management with customers to coordinate between technical and marketing teams.
Project Manager
- Development and integration of a VoIP solution.
- Definition of all required processes in collaboration with involved departments and the client, as well as implementation.
- Connecting the client to the carrier's VoIP Class IV platform.
- Documentation of processes, interfaces, and integrations.
- Solution acceptance and handover to operations.
Consultant, Technical Project Manager
- Definition of a DSL product for a mobile network operator.
- Conducting contract negotiations and supporting product development.
- Provision of the platform and rollout of the required hardware and software.
- Definition of all required processes in collaboration with departments, suppliers, and the client, and implementation of these processes.
- Connecting the client to the carrier's systems.
- Documentation of processes, interfaces, and integrations.
- Handover of the solution to operations.
Technical Project Manager, Rollout Manager
- Network setup and rollout of a telecommunications network.
- Setting up Points of Presence (POPs).
- Defining all required processes in collaboration with departments and suppliers and implementing them.
- Connecting sites to the backbone and expanding the backbone.
- Documenting processes, sites, connections, and approvals.
Project Manager
- Setting up a DSL connection through an alternative carrier to DTAG.
- Defining all required processes in collaboration with departments and customers and implementing these processes.
- Developing and introducing processes such as the cancellation process, customer contact process, change process, new customer process, and migration process.
- Connecting the customer to the carrier's systems.
- Documenting processes, interfaces, and connections.
- Developing a critical chain process.
Project Manager
- Expanding a network and extending a VPN network for an insurance company.
- Rolling out hardware and taking on administrative network tasks.
Consultant
- Optimizing the complaint handling process in a packaging industry production facility.
- Planning, introducing, and training on new processes.
- Implementing new complaint tools and conducting employee training.
Project Manager
- Europe-wide VPN connection of military depots and sites using various technologies (fiber optics, E1, etc.).
- Coordinating technical implementation and provider connections.
- Direct contact with more than 30 stakeholders.
Carrier Project Lead
- Restructuring and merging of several regional employment agencies.
- Resource optimization and setting up a call center.
- Restructuring and expansion of voice and data connectivity.
- Planning and implementation of an automatic voice information system with multilingual announcement function.
- Connecting various sites to a data center.
Carrier Project Lead, Technical Consultant
- Connecting a German authority to a carrier's systems for voice data transmission.
- Defining processes and interfaces.
- Planning and documenting the technical implementation.
- Direct communication with more than 50 contacts.
Rollout Manager, Coordinator
- Rollout of ATMs in Germany.
- Coordinating the installation of the machines.
- Integrating the ATMs into the customer network.
- Coordinating commissioning at several hundred locations.
- Direct contact with more than 40 stakeholders.
Project Lead, Rollout Manager
- Planning and expanding the German backbone of a US carrier.
- Procuring hardware and resources.
- Planning, rollout, and implementation of the backbone expansions.
- Direct contact with more than 70 stakeholders.
Project Lead
- Connecting all sites of a transport company via IP-VPN.
- Planning and implementation including hardware and software rollout.
- Defining and implementing all required processes in collaboration with the involved departments.
Project Manager
- Introduction of SAP R/3 in a trading and manufacturing company in the packaging industry.
- Responsible for the implementation of the SD, MM and WM modules.
- Developed the concept and product "Telesales" (programmed by SBS).
- Training and support for the SD, MM and WM modules.
- Took on various roles such as IT Department Head, Subproject Manager for the SD/MM/WM modules, Consultant, Telesales Product Manager, Trainer, Rollout Manager and Support Manager.
Project Manager, IT Manager
- Process optimization and setup of an IT department in a trading company.
- Managed the IT department.
- Process management and workflow optimization.
- Headed the order processing department.
- IT and organizational consulting.
- Established and maintained data management.
- Worked as a Data Analyst.
Consultant, Trainer, Project Manager, Rollout Manager
- Planning and rollout of Novell networks, servers and workstations with peripherals in the medical field.
- Training on MS Office products as well as industry-specific software and hardware solutions.
- Worked as a Network Consultant, Trainer, Purchasing Manager, Project Manager, Rollout Manager, Data Manager and Data Analyst.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Automotive, Advertising, Telecommunication, Information Technology, and Government and Administration.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Product Development, Production, Marketing, and Operations.
Summary
I have been working as a PMO, project manager, coordinator, PMO assistant and rollout coordinator for more than 20 years and have successfully handed over various large projects to operations. These include infrastructure projects with international tenders and transition projects with customers from the telecommunications, development banking and public sector, to name just a few industries.
I have many years of experience and the following skills, among others:
- PMO/PL with a focus on organisation/planning, process optimisation, problem solving
- Structured approach to work and strong analytical and planning skills
- Preparation of LA and decision-making bases, reporting and documentation
- Stakeholder management, good communication skills at all levels
- High process and quality orientation
- Sound knowledge of MS Office and other tools
- Business fluent German
Please do not hesitate to contact me if you have any questions or require further information.
Skills
Prince2
Critical Chain
Itil
Okr
Jira
Confluence
Itop
Aris Toolset
Ms Office
Ms Project
Ms Access
Ms Excel
Ms Power Point
Lotus Notes
Chilli Projects
Ms Sharepoint
Hpqc
Hpsm
Tcp/ip
Atm
Sdh
Frame Relay
Sap R/3 Sd
Sap R/3 Mm
Sap R/3 Wm
Circlon Operate Asset Management
Soti
Unix
Linux
Os X
Windows Nt
Windows 2000
Windows 3.x To 11
Banks
Development Bank
Authorities
Public Service
Military
Telecommunications
Mobile Communications
Providers
Education
Training
Training
Healthcare
Insurance
Logistics
Industry, Trade And Manufacturing
Packaging Industry
It System Houses
Internet Providers
It Service Providers
Data Centers
Building Materials
Languages
Certifications & licenses
PRINCE2, Project-Management Business Skool London Certificate No. 4348563
Project-Management Business Skool London
Statistics
Experience
Expertise
Qualifications
Profile
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