Dirk Laudan
Consultant, PMO, Project Lead, Project Manager, Organization and Coordination, Rollout Coordinator/Manager, Migration Manager,
Experience
Project Management; Coordinator
- Renovation, refurbishment and construction of two houses in southern Europe.
- Organization and management of the trades to be performed, including hands-on work.
- Project management, coordination, documentation and execution.
- Preparation and execution of the sale of the properties and land.
Data Management, Tester
- Participated in the project to replace HPSM with ServiceNow.
- Took on the roles of ServiceNow ITSM Tester and ServiceNow ITSM Test Analyst.
- Used HP Application Lifecycle Management via Citrix.
- Prepared data for the migration to ServiceNow.
- Compiled required data exports.
- Created test cases and performed tests, e.g. for loss reports and orders.
- Provided test data and production data for testing purposes.
- Used Windows 10, MS Office 2010/O365, Access, HPSM, Webex, SharePoint, LAN Inspector, MS Project, ServiceNow.
- Activities in project preparation, consulting, communication and office management.
Consultant; PM Office Coordination | PMO; Data Analyst
- Planning and implementation of an open/flex-space and desk-sharing concept including a hardware refresh in the IT department of a development bank.
- Coordination and management of external service providers, support of daily operations and operational support.
- Internal coordination between business units, teams and external partners.
- Preparation of relocations and preliminary work as well as planning and coordination of client replacements (rollout, hardware refresh and printers) in Frankfurt am Main, Berlin and Bonn in around 30 buildings.
- Support for about 8000 employees and devices.
- Recording of the current hardware, workspace and network situation.
- Identification of weaknesses and error sources.
- Analysis of the client data inventory of IT and suppliers.
- Provision and preparation of data for project success in IT data management.
- Evaluation and planning of the distribution of the relocations from an IT and relocation management perspective.
- Definition of the electronic and technical availability of individual workstations for refresh and relocations.
- Selection of the new hardware setup.
- Execution of a pilot project.
- Informing employees and managers affected by the relocation (including quick guides for first steps at the new workspace).
- Stakeholder management.
- Organization of floor walkers and helpdesk support for affected employees on the first day.
- Transfer of data into a reservation system and test execution.
- Infrastructure planning (network patching, floor multifunction printers).
- Planning and staging of devices and accessories needed for the refresh.
- Planning of the replacement process and coordination with affected departments.
- Planning and evaluation of the hardware refresh.
- Needs analysis of departments and information on the relocation and refresh processes.
- Planning of standard workstations, special workstations and anchor workstations for employees with disabilities.
- Migration to new clients and USB-C equipment including employee support.
- Organization, coordination and alignment of all project participants' involvement per phase.
- Planning of emergency workstations.
- Acceptance, reviews and lessons learned.
- Communication, documentation and reporting.
- Stakeholder and change management.
- Use of Windows 10/11, MS Office O365, Access, Excel, HPSM, Webex, SharePoint, LAN Inspector, MS Project, iTop, ServiceNow.
- Activities in project planning, preparation, consulting, communication, office management and data analytics.
Project Management, Consultant, PMO, Data Analyst & Quality Management
- Project management for reducing end devices in the client management environment and hardware refresh (rollout).
- Identifying reduction potential by analyzing the data inventory.
- Defining metrics to measure project success.
- Defining and documenting the reduction process.
- Reducing end devices to a specified target level.
- Continuous monitoring of implementation status.
- Establishing and improving processes to ensure and maintain the target "devices per employee".
- Ongoing reporting on project results.
- Documentation of project results as well as related policies and instructions.
- Reporting on the current inventory of end devices.
- Ensuring compliance with internal guidelines for documenting changes and incidents.
- Participation in the introduction of IGEL Boot Sticks.
- Consulting, analysis and support for various projects (license management, flex space, ServiceNow implementation, Windows 11, corona emergency plan, etc.).
- Use of Windows 7/10, MS Office 2010/O365, Access, HPSM, Webex, IGEL Boot Sticks, iTop, Confluence, ServiceNow.
- Activities in project planning, preparation, consulting, communication, office management and project leadership.
Consultant; PMO; Data Analyst
- Consulting in data management, error analysis and optimization of data inventories.
- Identifying error sources by analyzing the data inventory.
- Defining and implementing processes to improve data quality.
- Defining and implementing measures to clean up faulty data inventories.
- Weakness analysis focusing on the leaver process, the return of end devices and quantity control as the basis for the monthly billing of the outsourced desktop services.
- Reducing end devices and optimizing inactive clients.
- Documentation and presentation of results including decision-making bases.
- Introduction and adjustment of processes based on the weakness analysis.
- Reactivation and evaluation of inactive clients.
- Data preparation for project-related topics (e.g. flex space, refresh).
- Creation of evaluations and reporting, carrying out license clean-ups.
- Building a client history database.
- Conducting KPI evaluations.
- Quantity control for suppliers, service and invoice control.
- Analysis of security-risk devices and their update, replacement or blocking.
- Use of Windows 10, MS Office 2010/O365, Access, HPSM, SQLite, Wiki, Webex, SharePoint, LAN Inspector, MS Project, iTop, ServiceNow.
- Activities in project planning, preparation, consulting, communication, office management and data analytics.
Project Management Office
- Analyze and optimize processes in the end-user area.
- Coordinate and introduce new or modified processes.
- Identify cost-saving potentials in the end-user area and inform committees.
- Design and implement a process to reduce end devices.
- Introduce a boot stick concept and support the rollout.
- Document processes and results.
- Monitor the reduction and the hardware distribution process.
- Troubleshoot and create reports.
- Prepare and deliver stakeholder presentations.
- Use MS Office 2010, HPSM, Webex, IGEL Boot Stick.
- Work on project planning, preparation, consulting, communication and office management.
Process Management, Documentation, Consulting
- Analyze existing processes in a telecommunications environment.
- Coordinate and introduce new or modified processes.
- Create work instructions and manuals.
- Develop and maintain technical and process documentation.
- Perform troubleshooting.
- Write minutes and reporting.
- Use MS Office 2016, Jira, Confluence, Lync, Visio 2013.
- Work on project planning, preparation, consulting, communication and office management.
Support, Consulting
- Roll out and support about 14,700 logistics scanners.
- Document and plan service and support processes.
- Perform troubleshooting.
- Service management and communication management.
- IT consulting and setting up a support department.
- Conduct software and hardware tests.
- Create work instructions and manuals.
- Build, guide and train a 1st and 2nd level support team.
- Set up reporting structures.
- Change management and stakeholder management.
- Plan software rollouts.
- Write minutes and reporting.
- Use MS Office 2010, Jira, Confluence, Soti, Circlon Operate, Wiki, MS Project, Skype/Lync, H@V DB, Webex.
- Team size 1–5 people.
- Work on project planning, preparation, consulting, communication and office management.
Project Manager / PMO
- Plan and prepare the conversion of all bank branches and ATMs of a German bank under MiFID II.
- Plan and prepare the rollout to all locations.
- Draft contract parts and define framework parameters.
- Create technical documentation and manuals.
- Set up and design a test lab.
- Plan, set up and accept a pilot.
- Report to stakeholders and management.
- Manage stakeholders.
- Requirements management including defining, analyzing and documenting requirements.
- Use MS Office 2010, online meeting tools (Skype for Business, Webex Meeting), Merlin2, MS Project.
- Write minutes and reports and accept contract-based milestones.
- Lead a team of 32 people.
- Work on project planning, preparation, consulting, communication and office management.
Project Manager / Coordinator
- Plan and perform an international carrier change for 2800 locations with different connection types.
- Ensure data quality.
- Define, analyze and document requirements.
- Develop and implement processes for migration, testing, acceptance and handover to operations.
- Manage communication with internal and external partners.
- Supplier management.
- Plan, document, conduct interface tests, acceptance protocols and reporting.
- Use MS Office, MS Project, Visio, Windows 10, OS X, MS Office 2011/2013, Skype for Business.
- Data maintenance and project communication.
- Team size 8 people, more than 200 contacts.
- Work on project planning, preparation, consulting, communication and office management.
Rollout Manager / Coordinator
- Planning and execution of a hardware rollout and relocation for 800 users across multiple buildings.
- Project and rollout planning as well as operational coordination.
- Process development and communication planning.
- Alignment and coordination of vendors.
- Monitoring and coordination of on-time delivery of project items.
- Supporting the project manager.
- Documentation and quality assurance of documents.
- Budget and resource planning.
- Creation of reports for internal and external communication.
- Maintenance of open item lists as well as risk and issue lists; creation and consolidation of protocols and lists.
- Use of MS Office, Windows Vista/8.1 Pro, MS Office 2010/2013, Skype for Business, Merlin2, MS Project.
- Creation of acceptance reports and reporting.
- Team size: 9 members.
Rollout Manager / Coordinator
- Planning and coordination of a rollout across multiple plants and branches.
- Training of customer employees.
- Stakeholder management.
- Project and rollout planning.
- Process development and communication concepts.
- Alignment and coordination of vendors and rollout teams.
- Hardware preparation (system staging) and testing.
- Execution of hardware and network rollouts as well as decommissioning of old hardware at customer sites.
- Coordination of service and support teams.
- Planning and setting up a ticketing system.
- Conducting software tests and software distribution.
- Data maintenance and documentation.
- Creation of acceptance reports and reporting.
- Consulting activities and scheduling appointments.
- Use of MS Office, Windows Vista/8.1 Pro, MS Office 2010/2013, Lync (Skype), MS Project, Merlin 2, Visio, Mindmap.
- Team size: 4 members.
Rollout Manager / Coordinator, Support
- Planning and coordination of a rollout.
- Planning and preparation of the move of the company headquarters to a new building.
- Coordination and alignment with suppliers and contractors.
- Stakeholder management.
- Preparing hardware (system staging) and conducting tests.
- Executing the hardware rollout and decommissioning old hardware at customer sites.
- Planning and implementing the relocation of workstations and the network, including rollout of new network components.
- Data maintenance, documentation, and reporting.
- Consulting activities and scheduling appointments.
- Use of Windows 7/8.1 Pro, Outlook 2010/2013, MS Project, Mindmap, Visio.
- Team size: 5 members.
Internet Marketing
- Development of additional revenue streams through internet and affiliate marketing.
- Designing and implementing online marketing strategies.
- Building and managing online channels and partner programs.
Consultant
- Process optimization in a packaging industry company.
- Improving complaint management.
- Training employees on new or adjusted processes.
Entrepreneur
- 3D printing and design in product development and prototyping.
- Development of products and prototypes, as well as custom solutions for different customer requirements.
Entrepreneur
- Set up and run a business in 3D printing and design.
- Develop custom solutions, including vehicle homologation for the German market.
- Conceptualize, design, and manufacture 3D-printed components and products.
PMO
- Develop new processes in telecom, media, and IT environments.
- Set up reporting and controlling structures.
- Monitor and coordinate the on-time delivery of project results.
- Develop new products and migrate existing ones.
- Prepare and conduct international meetings and workshops.
- Support project and program managers.
- Requirements management.
- Document and ensure quality of project materials.
- Plan budgets and resources.
- Create reports for internal and external communication.
- Maintain open item lists and risk & issue logs.
- Prepare and consolidate minutes.
PMO
- Plan and define a new NGTV/IPTV platform (Entertain).
- Conduct current and target state analyses, including requirements management for the hardware platform and future products.
- Define the NGTV/IPTV product, including requirements, RFP, workshops, and evaluations.
- Build a prototype and select the supplier.
- Support contract negotiations.
- Report to program management and executive board.
- Manage stakeholders and vendors.
- Document definition and planning of the RFP and prototype.
- Prepare project kickoff with the selected vendor.
- Assign internal roles and define project roles.
- Create and maintain business case, project plan, open-item list, risk list with assessments, and exception plan.
- Coordinate and document acceptance criteria.
- Document and control project regarding schedule, budget, resources, and quality.
- Produce management reporting.
- Set up a test lab and prepare test scenarios for hardware and software, including documentation, evaluation, and recommendations for DTAG's executive management.
Project Lead
- Lead projects in a government environment.
- Conceptualize, steer, and implement a confidential project (no further details can be provided due to contractual obligations).
Product Manager
- Developed a solution for offline billing for consumer DSL within an existing IT infrastructure.
- Defined all required processes in collaboration with involved departments and vendors and oversaw their implementation.
- Conducted process analysis and process design.
- Created role descriptions and aligned them with the departments.
- Facilitated and mediated process workshops.
- Provided role coaching.
- Supported process managers in detailed process design.
- Offered consulting support for the rollout process.
- Maintained direct contact with more than 40 stakeholders.
Project Leader
- Extended availability of IPTV product options for Alice customers on TDe DSLAMs at shared HVT sites with HanseNet.
- Ensured IPTV availability over VDSL and ADSL connections.
- Oversaw planning, testing, rollout, and acceptance testing of hardware and software.
- Handed over the solution to regular operations.
PMO, Project Leader
- Set up a lab environment for a mobile carrier.
- Implemented a customer solution to deliver CES and IMA services between mobile base stations and switching centers over ADSL2+ and SHDSL connections.
- Planned, documented, and built the lab environment.
- Designed test cases and conducted field tests.
- Prepared decision papers for management.
Project Leader, PMO
- Planned and implemented the interconnection between a German carrier's public NGN and a Spanish carrier's public NGN in Germany.
- Contributed to the definition and specification of the NGN interconnect.
- Developed a standard in collaboration with the German carrier.
- Analyzed and presented potential savings from using SIP interconnects instead of TDM interconnects.
- Considered the technology shift from PSTN/ISDN circuit switching to packet-switched next-generation networks.
- Worked on the technical design of the NGN interconnect according to current technology standards and AKNN requirements.
- Reviewed transition scenarios between NGN and PSTN/ISDN connections.
Project Leader, Process Manager, Consultant
- Developed an alternative connection to leased lines using SHDSL and ADSL.
- Planned and carried out the technical rollout of the required hardware.
- Set up a test lab.
- Trained the involved departments.
- Defined all necessary processes in collaboration with involved departments and vendors and implemented these processes.
Project Manager
- Design and implementation of a new SS7 network.
- Migration of SS7 signaling from the existing network to the new SS7 network.
- Improving stability, scalability and redundancy of the SS7 network.
- Introducing new features to increase flexibility and reduce costs of existing and new products/product features.
- Introducing an MAP gateway to optimize mobile termination routing.
- Connecting SS7 application servers via IP.
Project Manager
- Decommissioning a data center after prior migration.
- Documenting existing hardware, networks and services through reverse engineering.
- Defining the hardware, network components and services still needed.
- Planning and executing the migration of services, hardware and network.
- Stakeholder management and coordinating the migration with application owners and customers.
- Removing all hardware components and handing over the site to the owner.
- Documenting the final hardware and service landscape.
Project Manager
- Reducing costs while delivering a more available network with extended product options.
- Migrating SDSL customers to new SHDSL DSLAMs and decommissioning the previous Lucent platform.
- Developing a migration database to move customers from the old SDSL platform to the new SHDSL platform.
- Defining all required processes in collaboration with departments, vendors and customers.
- Developing processes such as platform/network expansion, termination, customer contact, migration, new customer onboarding and Lucent Stinger decommissioning.
- Coordinating the technical migration.
- Stakeholder management and communication with customers to align between tech and marketing.
Project Manager
- Developing and integrating a VoIP solution.
- Defining all required processes in collaboration with departments and the customer and implementing them.
- Connecting the customer to the carrier's VoIP Class-IV platform.
- Documenting processes, interfaces and integrations.
- Acceptance of the solution and handover to operations.
Consultant, Technical Project Manager
- Defining a DSL product for a mobile operator.
- Conducting contract negotiations and supporting product development.
- Providing the platform and rolling out the required hardware and software.
- Defining all required processes in collaboration with departments, vendors and the customer and implementing them.
- Connecting the customer to the carrier's systems.
- Documenting processes, interfaces and integrations.
- Handing over the solution to operations.
Technical Project Manager, Rollout Manager
- Network setup and rollout of a telecommunications network.
- Setting up Points of Presence (POPs).
- Defining all required processes in collaboration with departments and suppliers and implementing them.
- Connecting sites to the backbone and expanding the backbone.
- Documenting processes, sites, connections and approvals.
Project Leader
- Setting up a DSL connection through an alternative carrier to DTAG.
- Defining all required processes in collaboration with departments and customers and implementing these processes.
- Developing and introducing processes such as cancellation process, customer contact process, change process, new customer process and migration process.
- Connecting the customer to the carrier's systems.
- Documenting processes, interfaces and connections.
- Developing a critical chain process.
Project Leader
- Expanding a network and extending a VPN network for an insurance company.
- Rolling out hardware and taking over administrative tasks in the network environment.
Consultant
- Optimizing the complaint handling process in a packaging industry production plant.
- Planning, introducing and training new processes.
- Introducing new complaint tools and corresponding employee training.
Project Leader
- Europe-wide VPN connection of military depots and sites using various technologies (fiber optics, E1, etc.).
- Coordinating the technical implementation and provider connections.
- Direct contact with more than 30 stakeholders.
Carrier Project Manager
- Restructuring and consolidation of several regional employment offices.
- Optimizing resources and setting up a call center.
- Restructuring and expanding voice and data connectivity.
- Planning and implementing an automated voice information system with multilingual attendant function.
- Connecting various sites to a data center.
Carrier Project Manager, Technical Consultant
- Connecting a German authority to a carrier's systems for voice data transmission.
- Defining processes and interfaces.
- Planning and documenting the technical implementation.
- Direct communication with more than 50 contacts.
Rollout Manager, Coordinator
- Rolling out ATMs across Germany.
- Coordinating the installation of the machines.
- Integrating the ATMs into the customer's network.
- Coordinating the commissioning at several hundred sites.
- Direct contacts with more than 40 contacts.
Project Manager, Rollout Manager
- Planning and expanding the German backbone of a US carrier.
- Procuring hardware and resources.
- Planning, rolling out, and implementing the backbone expansions.
- Direct contacts with more than 70 stakeholders.
Project Manager
- Connecting all sites of a transport company via IP-VPN.
- Planning and implementation including hardware and software rollout.
- Defining and implementing all required processes in collaboration with the involved departments.
Project Lead
- Introduction of SAP R/3 in a trading and manufacturing company in the packaging industry.
- Responsible for implementing the SD, MM and WM modules.
- Developed the idea and the product "Telesales" (programmed by SBS).
- Training and support for the SD, MM and WM modules.
- Took on multiple roles such as IT department head, subproject lead for the SD/MM/WM modules, consultant, telesales product manager, trainer, rollout manager and support manager.
Project Lead, IT Manager
- Process optimization and setup of an IT department in a trading company.
- Management of the IT department.
- Process management and optimization of workflows.
- Leadership of the order processing department.
- IT and organizational consulting.
- Development and maintenance of data management.
- Activities as a Data Analyst.
Consultant, Trainer, Project Lead, Rollout Manager
- Planning and rollout of Novell networks, servers and workstations with peripherals in the medical field.
- Training on MS Office products as well as industry-specific software and hardware solutions.
- Activities as a network consultant, trainer, purchasing manager, project lead, rollout manager, data manager and data analyst.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Automotive, Telecommunication, Advertising, Information Technology, and Government and Administration.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Product Development, Production, Marketing, and Operations.
Summary
I have been working for more than 20 years as a PMO, project manager, coordinator, PMO assistant and rollout coordinator and have successfully handed over several large projects to operations. These include infrastructure projects with international tenders and transition projects with customers from telecommunications, development banking and the public sector, to name just a few industries.
I have many years of experience and the following skills, among others:
- PMO/PL with a focus on organization/planning, process optimization, problem solving
- Structured approach to work and strong analytical and planning skills
- Preparation of LA and decision-making bases, reporting and documentation
- Stakeholder management, good communication skills at all levels
- High process and quality orientation
- Sound knowledge of MS Office and other tools
- Business fluent German Please feel free to contact me if you have any questions or need more information.
Skills
Prince2
Critical Chain
Itil
Okr
Jira
Confluence
Itop
Aris Toolset
Ms Office
Ms Project
Ms Access
Ms Excel
Ms Power Point
Lotus Notes
Chilli Projects
Ms Sharepoint
Hpqc
Hpsm
Tcp/ip
Atm
Sdh
Frame Relay
Sap R/3 Sd
Sap R/3 Mm
Sap R/3 Wm
Circlon Operate Asset Management
Soti
Unix
Linux
Os X
Windows Nt
Windows 2000
Windows 3.x To 11
Banks
Development Bank
Authorities
Public Service
Military
Telecommunications
Mobile Communications
Providers
Education
Training
Healthcare
Insurance
Logistics
Industry, Trade And Manufacturing
Packaging Industry
It System Houses
Internet Providers
It Service Providers
Data Centers
Building Materials
Languages
Certifications & licenses
PRINCE2, Project-Management Business Skool London Certificate No. 4348563
Project-Management Business Skool London
Statistics
Experience
Expertise
Qualifications
Profile
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