Florian R.-Program / Service Manager Operations & Projects

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Experience
Managing RfP (tender) HR Transformation Program, Program Management Team
Schaeffler AG
- Preparing tender documents
- Managing various specialist departments and suppliers
- Successfully conducting the tender
- Preparing decision documents for multi-stage decision-making committees
- Providing advisory support to the Program Management Team
- Program controlling
Program / Service Manager Operations & Projects
Syna GmbH
- Span of control: 60 FTE / 8 Direct Reports
- Managing & coordinating the transition phase "Takeover of Operations & Projects"
- Establishing and expanding organization & structures
- Intensive stakeholder management
- Success: Project completed on time, within budget, and to the required quality
Interim Manager - Head of Finance & Analytics
Thüga Smartservice GmbH
- Span of control: 20 FTE / two Direct Reports
- Implementing short-term organizational and commercial changes:
- High degree of sensitivity in leadership to restore the team
- Introducing dispatching for better workload distribution
- Staffing internal and external support
- Defining and establishing processes
- Reorganizing the ongoing S/4 Hana program by substituting or supplementing internal staff with external consultants, including staffing 20 FTE within 4 weeks
- Setting up new project resource and budget planning, establishing missing processes, and creating commercial transparency
Contribution to business success: Stabilized and expanded the team & structure (reducing the turnover rate by 50 %). Established missing processes (requirements, incident, and change request management; established capacity/resource planning and the basis for a project portfolio management system; sparring partner for management & division leadership).
Business Consultant - Digitalization of Public Administration
IT Niedersachsen / Ministries of the State of Lower Saxony
- Supporting the digital transformation (Online Access Act)
- Business analysis & reorganization of processes to increase efficiency
- Interface and translator between state authorities & IT
- Launching more than 35 online services (EU-DLR / BQRL)
- Risk management for subprojects and sparring partner for ITN executive
- Guiding project staff
Contribution to business success: Creating efficiency and synergies (e.g., by guiding authorities through “In 10 Steps to an Online Service”), streamlining processes, and establishing risk management.
Strategy and management consulting – repositioning of internal IT
C & P Construction GmbH & Co. KG
- Conducting an analysis using semi-structured interviews with 13 operational managing directors, IT itself, and selected departments
- Identifying areas for action, including recommendations for action (strategic measures, establishing demand management, standardizing processes, etc.) for the years 2021–2025
- Completed on Time, Budget, Quality
Project Manager - Billing System
Celle-Uelzen Netz GmbH
- Project management of the kVASy billing project as part of a BPO
- Preparation of a high-level concept for implementing requirements and demand management, including a management decision template
- Assessment and clustering of the corporate group's requirements/expectations of IT, including preparation for management
- Completed on time, within budget and to the required quality
Authorized Representative & Project Controller – Strategic Recommendation for Action
Düsseldorf Airport GmbH
- Assessment of an airport joint venture as the basis for a strategic recommendation (push forward or exit)
- Transparent, fact-based assessment based on a specially developed Methodology Cube / Criteria Map
- Preparation of an indicative company valuation
- Analysis of cross-functional processes, organizational structures and the current IT status quo (infrastructure, applications, processes)
- Recommendations for action & decision template as the basis for the shareholders' strategic decision
- Management of complex share- and stakeholder structures
- Project controlling based on Earned Value
- Completed on time, within budget and to the required quality
Contribution to business success: Fact-based, transparent assessment and results that were comprehensible to all parties, including an indicative company valuation as the basis for recommendations for action for the shareholders. The shareholders were able to make a decision on this basis.
Managing Director | Strategy and Management Consultant | Interim Manager
Economify | Rauhut
- Identification and realization of the potential of medium-sized and large companies
- Operational project management with budget responsibility in the double-digit millions (see project list)
- Timely, budget-compliant and needs-based execution of assessments as an authorized representative, focusing on business administration, processes and organization as the basis for strategic shareholder decisions
- Coordination of business transformations with an impact on IT
- Establishment and expansion of strategic partnerships with companies, business institutions and political stakeholders
- Innovation management to acquire new business areas and services
- Key Account Management
- Achievements: My calm, professional and empathetic manner made a significant contribution to the success of programmes and projects
- Creation of (strategic) decision-making foundations up to C-level
- Reduction of IT contract costs by 15 % p.a. within 2 years
- Sustainable increase in customer satisfaction (NPS from -10 % to +70 %)
Management Consulting, Sparring Partner for the Managing Director
C & P GmbH & Co. KG
- Sparring partner to the newly appointed Managing Director
- Assessment of the company's situation and derivation of recommendations for action
Strategy and Management Consulting - Development of IT Strategy
Celle-Uelzen Netz GmbH
- Specification of the company's objectives and definition of the IT department's goals
- Consulting and support in deriving an IT strategy and specifying the resulting fields of action
Strategy and Management Consulting – Merger
E.ON Digital GmbH
- Support for a group-wide merger in the HR/HR IT area:
- Identification of synergies and initiation of synergy projects, as well as tracking of synergy realization based on a synergy repository
- Design of a Future Operating Model (FOM) as an agile organization
- Preparation of decision papers and moderation of E.ON / IY meetings
- Change management: coaching of managers and talents
- Development of business cases and decision papers for the Executive Board for BPO scenarios
- Support for tenders and management of external consultants
- Multi-project management of various group-wide IT projects, PMO
Contribution to business success: Realization of synergies in the mid-million range (HR IT), creation of a 2019–2022 roadmap, reduction of External Spend (~30 %), strategic advice to management for decision-making.
Interim Manager | Organizational Consultant
E.ON SE
- Support and implementation of reorganization and outsourcing projects
- Management of a department and disciplinary leadership of a Business Support unit with 20 employees
- Formulation of an HR IT strategy as well as derivation and implementation of action areas
- Analysis of AS-IS processes and development of an agile End2End process in the HR IT environment
- Design and rollout of processes adapted to the agile organizational structure
- Implementation of a sourcing project to reduce and optimize the use of external service providers in day-to-day operations
- Establishment of cost controlling
- Key achievements: Reduction of sourcing costs by 5.8 million euros p.a.; successfully planned and established “Retained IT” organization; sustainable change management through the establishment of a company constitution practiced across the organization; successful implementation of a business succession; establishment of the “Die Unternehmensgefährten” brand in the B2B environment in northern Germany
Strategy and Management Consultant
Haug Components Holding GmbH
- Sustainable, two-stage development of a company constitution
Management Consultant for Business Succession
KWHC GmbH
- Preparation of a decision paper for a business succession
- Key achievement: Demonstrable recognition and acceptance of the results through the implementation of the entrepreneur's decision
Interim Manager | Site Manager
ecoop services SE
- Disciplinary and professional leadership of 20 employees
- Establishment and development of a branch office as well as implementation of structures and processes
Management Consultant – Business Succession
Bartling Landtechnik GmbH
- Support with succession planning
- Introduction of commercial processes and control mechanisms
- Joint preparation and moderation of meetings with banks and tax advisors to approve investment projects and loans in the mid-six-figure range
Managing Partner | CFO | CIO
Die Unternehmensgefährten GmbH | Rauhut | London & Partner
- Successfully established and expanded the company to advise decision-makers and entrepreneurs in corporate and SME environments
- Innovation management to create new business areas according to DiNa4 (Die Nachfolge in 4 Phasen), including their further development as part of digitalization
- Project management (see project list)
Consultant for the Establishment of a Shared Service Company
E.ON Business Service GmbH
- Planning, management, establishment and controlling of an interim site for a newly founded HR Shared Service company in Berlin
- Onboarding of 75 employees
- Expansion and coordination of commercial planning for 3 corporate business units
- Establishment of new departments, including accompanying change management
- Establishment of group-wide HR program management for business units and IT, including controlling
Freelance Management Consultant
Consulting Kontor Rauhut
Commercial Director | Partner
Brauer Consulting GmbH
Head of Support Management | Head of Business Relationship
E.ON IS GmbH
Overall Coordinator Strategic Cooperation Project SAP | Head of Competence Center
EDEKA AG
Project Manager Sales
IMG AG
Key Account Manager | Line of Business Manager
Intershop AG
Strategic Project Manager | Consultant
SAP AG | SAP Retail
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Energy, Information Technology, Retail, Utilities, and Manufacturing.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Strategy, Sales, Finance, and Human Resources.
Summary
Leader with broad functional experience and strong, comprehensive management and hands-on skills.
- Sustainable success as Managing Director, Interim Manager, and management and strategy consultant with budget responsibility in the double-digit million euro range (in medium-sized companies, sometimes with strong operational involvement)
- Unlocking internal potential in medium-sized and large companies (including reducing IT contract costs by 15% p.a. within 2 years)
- Assessment completed on time, within budget, and in line with expectations as an authorized signatory of a joint venture, focusing on business administration (including indicative company valuation), processes, and organization as the basis for a strategic shareholder decision
- Supporting a group merger in the area of HR/HR IT, focusing, among other things, on commercial (synergies & controlling) and strategic topics
- Managing / coordinating business transformations with IT impact
- Establishing and expanding strategic and partnership-based cooperation in decentralized organizations
- Innovation management to create new business areas and services
- Network in business and politics through, for example, Versammlung eines Ehrbaren Kaufmann zu Hamburg, Wirtschaftsrat Niedersachsen, IHK Hannover, and HK Hamburg
- Key account management - Sustainable increase in customer satisfaction (NPS improved from -10% to +70%)
- Active in volunteer organizations
Acceptance and recognition in organizations, medium-sized companies, and corporations.
Skills
- It: Ms Office (Word, Excel, Powerpoint, Outlook)
Languages
Education
Universität Hannover
Diplom-Wirtschaftswissenschaftler · Wirtschaftswissenschaften · Hanover, Germany
Certifications & licenses
Zertifizierter Coach der Wirtschaft
IHK, DBVC
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Florian is based in Hanover, Germany.
Florian speaks the following languages: German (Native), English (Advanced), French (Intermediate).
Florian has at least 29 years of experience. During this time, Florian has worked in at least 25 different roles and for 24 different companies. The average length of individual experience is 1 year and 2 months. Note that Florian may not have shared all experience and actually has more experience.
Based on recent experience, Florian would be well-suited for roles such as: Managing RfP (tender) HR Transformation Program, Program Management Team, Program / Service Manager Operations & Projects, Interim Manager - Head of Finance & Analytics.
Florian's most recent position is Managing RfP (tender) HR Transformation Program, Program Management Team at Schaeffler AG.
In recent years, Florian has worked for Schaeffler AG, Syna GmbH, Thüga Smartservice GmbH, IT Niedersachsen / Ministries of the State of Lower Saxony, and C & P Construction GmbH & Co. KG.
Florian is most experienced in industries like Professional Services, Energy, and Information Technology. Florian also has some experience in Retail, Utilities, and Manufacturing.
Florian is most experienced in business areas like Project Management, Information Technology, and Strategy. Florian also has some experience in Sales, Finance, and Human Resources.
Florian has recently worked in industries like Professional Services, Utilities, and Automotive.
Florian has recently worked in business areas like Project Management, Strategy, and Sales.
Florian holds a Master in Wirtschaftswissenschaften from Universität Hannover.
Florian has 1 certificate: Zertifizierter Coach der Wirtschaft.
The availability of Florian needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 5 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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