Hire the best certified ITIL Foundation professionals in Frankfurt in minutes from over 15,000 CVs with the power of AI.
Access pre-vetted freelance experts specializing in IT service management, incident resolution, and continual service improvement. FRATCH connects you with qualified professionals in Frankfurt to optimize your IT infrastructure and align technology with business goals quickly.
About the certification
Clarifying IT Service Management Standards
The ITIL Foundation certificate, administered by PeopleCert on behalf of AXELOS, validates a professional's understanding of the ITIL framework. This standard guides businesses in aligning IT services with corporate strategy. Freelancers holding this credential understand how modern IT organizations deliver value through structured service lifecycles.
Core Service Management Capabilities
Professionals certified in this framework bring a standardized vocabulary and structured approach to your IT department. They are equipped to handle:
- Guiding service delivery using the ITIL Service Value System (SVS)
- Applying the four dimensions of service management across organizations
- Standardizing incident, problem, and change enablement practices
- Driving continual service improvement initiatives for digital products
Local Expertise for Frankfurt IT Projects
In the Frankfurt Rhine-Main metropolitan region, businesses operate in highly regulated environments such as banking, finance, and logistics. Certified freelancers ensure that IT operations meet strict compliance, governance, and operational reliability standards. These experts bridge the gap between technical teams and business stakeholders, ensuring smooth transitions during software rollouts or infrastructure migrations.
Critical Scenarios for ITIL Freelancers
Engaging a certified ITIL specialist is crucial when your organization undergoes digital transformation or struggles with service disruptions. They help establish clear service level agreements, streamline help desk operations, and reduce downtime. Their structured approach ensures that any IT service transition is documented, measured, and optimized for long-term efficiency.
Meet FRATCH ITIL Foundation Professionals
Beate Peters
Interim Head of Service
Last position:
Interim Head of Service at Altendorf Group
- Strategic and operational leadership of the technical service organization
- Improvement of all processes and workflows
- Development and introduction of a service management IT tool incl. AI database, customer app, and self-service portal
Firas Jradi
IT Governance & IT Compliance Expert
Last position:
Interim Management Group Head of IT Governance & IAM at French-German Private Bank
- Head of the group-wide, international, and cross-functional IT Governance & IAM department within the central IT division of a large French-German private banking group. Disciplinary management of around 30 employees at five different locations within the group (Frankfurt, Paris, Tunis, Saarbrücken, Düsseldorf). Head of IT committees and key role in direct communication with management, the supervisory board, external stakeholders, and regulators.
- Definition and establishment of a state-of-the-art IT strategy process and related IT governance structures for the group's IT department with more than 600 employees (testified by the German Federal Financial Supervisory Authority and the ACPR) and successful process run.
- Establishment of a new future-oriented process framework for IT and necessary governance structures (process squads) for the continuous improvement of IT processes with regard to new regulatory requirements (including DORA, EU AI Act, etc.).
- Establishment of stringent processes to close a historical backlog of findings (> 100 IT findings, 40 overdue findings in 2022) from internal and external auditors (WP, ACPR, BaFin). Successful reduction of stock of overdue findings to 0 at the end of 2025.
- Supporting more than 20 IT audits per year and establishment of regulatory monitoring processes. Introduction of ServiceNow to revolutionize regulatory change and IT compliance processes with advanced AI functionalities.
- Realignment of IT control processes in conjunction with the newly established ICT risk function under DORA and the three lines of defense concept using the TopEase GRC solution.
- Reduction of the application landscape, by systematically analysing the purpose with application and business owners, identifying duplicates while implementing a One-Tool Strategy throughout the group. Successful reduction of one third of the application landscape within the CMDB.
- Onboarding of all group applications into One Identity's group-wide IAM solution, as well as operation and further development of the solution in connection with segregation of duties (SoD), role-based access management (RBAC), etc.
Mario Pucko
Senior IT Project Manager / Program Lead – Network Strategy 2030
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Vladimir Filatov
IT Consultant
Last position:
IT Consultant at ITZBund
- ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
- Drafting "Governance guidelines for operational capacity management"
Achim Klein
Portfolio Manager, Consultant, Leadership Coach
Last position:
Portfolio Manager, Consultant, Leadership Coach at Abbvie Deutschland GmbH &Co. KG
- Management and optimization of a portfolio of about 100 projects (launches, in-field solutions, data & analytics, digital solutions, digital products)
- Optimization of the existing project standard (playbook) and alignment with the European and global organization (USA)
- Coaching project managers on setup, planning, cooperation with business, GDPR, GxP, data security and launches
- Preparing projects for works council information and project closeout communication
- Optimization of resource management (tracking, allocation, prioritization)
- Taking over individual project leads (off-/transboarding, event management, checking whether WhatsApp is allowed on a business smartphone)
- Supporting the hiring of external project managers
- Optimization of meeting structure, project controlling (KPIs), change and demand management
- Optimization of risk, issue, dependency and quality management and support during internal audits (GxP)
- Optimization of the portfolio steering tool (Smartsheet) on national, European and global level
- Design and implementation of a Business Value Complexity Scoring
- Building a strategic PMO with a sister department and optimizing cross-functional teams
- Reporting, communication and escalation at management level
- Leadership coaching for several future leaders (short-time assignment)
- Development of the concepts "PPM as a Service" and "Internal Customer Approach"
- Development and review of a concept "AI Data Governance" including roles and processes
- Selection and onboarding of the successor
Robert Francia
Interim Project Manager
Last position:
Interim Project Manager at IT services company of a regional energy supplier
- Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
- Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
- Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
- Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
- Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
- Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
- Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.
Tan Pham
DevOps & Fullstack Engineer
Last position:
DevOps Engineer in the DevOps Team at Rise-World
- Implementation of specified DevOps solutions to automate infrastructure (Terraform, Bicep, CloudFormation, Ansible) on-premises datacenter (Ovirt, Proxmox, Ceph Cluster, MinIO) and private cloud.
- Administration, configuration and implementation of CI/CD DevOps pipelines (GitLab, GitFlow) to support development process (Artifactory, Prometheus, Istio, service mesh, Helm Chart, OpenShift (Red Hat Enterprise) / Kubernetes cluster), Red Hat Satellite.
- Administration, setup, monitoring and patching of Linux infrastructure based on Red Hat Enterprise for Dev, Test and QA.
- Use of Scrum and Kanban methods.
- Administration, configuration and implementation of security standards for deploying on Dev, Test, QA and Prod stages of the new ePA applications.
- Development of new plugins and add-ons needed on current infrastructure.
- Database support.
- Data analytics support (Python, Spark, Pandas, Power BI, Splunk Enterprise).
- Implementation of best practices for DevSecOps and BizDevOps using GitOps (ArgoCD), Streamlit framework, Semaphore Ansible UI.
- Configuration and testing of iperf, uperf, sysbench using benchmark-operator for external source data and IoT/MDM devices, creating reports via ELK / OpenSearch.
- Building a new Databricks platform to collect and analyze big data from different sources and IoT devices into Hadoop framework (Python, Pandas, PySpark, Power BI, Apache Airflow).
- Building backend data aggregation and processing to automate configuration deployment between different OpenShift clusters and big data framework (Python, Pandas, PySpark, Apache Spark, PostgreSQL, Django 2, Ansible Automation, Jira JSM).
- Building a new ML pipeline platform using Kubeflow, TensorFlow, KServe.
- Data extraction, transformation and loading from different data sources including structured and unstructured data to analytic DWH / big data cluster using Python, Pandas, Polars, Power BI, Django backend and PostgreSQL.
- Setup of new DevOps Test and QA HashiCorp Vault cluster for PKI and IAM.
- Configuration and testing of automated patching based on CVSS score, SIEM-integrated CVEs.
- Use of Nexpose and InsightVM to scan vulnerability events in network, host, container and application.
- Design and implementation of secure and scalable AWS architectures including VPC, EC2, S3, RDS and Route53 and similar setups on Azure and GCP.
- Automated system provisioning and deployment using CloudFormation templates.
- Configuration of IAM roles, policies and permissions to ensure secure access control.
- Patch management, backup automation and disaster recovery setup on AWS infrastructure.
- Monitoring and optimization of system performance using AWS CloudWatch and AWS Trusted Advisor.
- Support of VMware services (vSphere, Aria, Horizon) and the virtual desktop environment.
- Development and maintenance of CI/CD pipelines using Jenkins, GitLab CI/CD and AWS CodePipeline with interface to Nutanix.
- Configuration of AWS CloudWatch to monitor application performance and system events.
- Planning and execution of migration of on-premises applications to AWS cloud platforms.
- Deployment of containerized applications using Docker and Kubernetes in AWS environments.
- Deployment of internal software packages between availability zones using AWS CodeDeploy.
- Building and deploying ML models using Scikit-learn, XGBoost and Spark MLlib including hyperparameter tuning, model evaluation and production deployment.
Silvia Forstner
Agile PM
Last position:
Agile PM at Puma SE
- Manage and oversee various software development projects between product management and agile dev teams of external service providers
- Communicate with all stakeholders
- Promote transparency and focus on project topics
- Facilitate alignments between business units and external partners
- Support product managers and product owners in preparing and managing requirements in workshops and tools
- Use short feedback loops to optimize agile collaboration
- Support hybrid and agile collaboration
Mobin Rupani
Senior Consultant and Chief Product Owner
Last position:
Senior Consultant and Chief Product Owner at Luxota Travel Tech
- Coached teams in Agile methodologies and Scrum framework implementation.
- Aligned the product roadmap with business goals such as increasing bookings, improving user experience, and expanding supplier integrations.
- Collaborated with developers and third-party providers to ensure smooth API integration and end-to-end functionality.
- Created and continuously refined the product backlog with user stories, bugs, and technical improvements.
- Prioritized backlog items based on business value, revenue impact, and regulatory deadlines.
- Worked closely with backend and frontend teams to clarify dependencies and prioritize technical debt.
Kossi Adjamah
Project Manager
Last position:
Project Manager at Deutsche Bank
- Migration of the existing Brainloop application to a new infrastructure
- Management of project activities and stakeholder communication
- Management of complex relationships with customers, internal departments, IT partners and external contacts
- Planning and managing project finances, including cost estimates and financial control
- Initiating and managing projects with third-party solutions, working with procurement
- Ensuring compliance with project management methods and quality standards
- Supporting portfolio project delivery processes and regular reporting on project status
- Skills and tools used: communication, reporting, presentation, project management, MS Exchange, MS Outlook
- Team size: 15 people
Minh Doan
Project Manager / Business Analyst / Application Manager
Last position:
Project Manager / Business Analyst / Application Manager at Finance and Insurance
Introducing 5 different process applications for various teams
Release planning: scope and time management
Resource/capacity planning
Conducting sprint planning / retrospectives
Increment planning (multiple sprints)
Preparing steering committee meetings / reporting to the executive board
Coordinating / aligning with external suppliers / deliveries
Multi-project resource planning
Aligning with the business unit and development team
Identifying best practices with IBM BAW
Cost control and planning for the project team and external service providers
Collecting KPIs using LogScale
Analyzing application errors with LogScale / queries
Defining user stories / aligning requirements with the business unit and development team
Testing and defect tracking
UI/UX design of the application
Preparing and facilitating brown-paper workshop
Test concept, test data, test organization, test execution
Recording team velocity / metrics
Executing tests
Scripts for automated testing
Organizing tests with the business unit and IT
Recording and prioritizing defects
Setting up and operating the application
Setting up application monitoring with LogScale dashboards
Checking health endpoints with PowerShell
Post mortem analysis
Setting up incident management
Setting up problem management
Analyzing errors using LogScale queries and dashboard
Pre-processing data for AI
Conducting evaluation with AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG
Installing runtime environments for LLMs (large language model)
Evaluating various LLMs
Installing RAG (retrieval augmented generation) and integrating with LLM
Extracting unstructured data with LLM and RAG
Project based on IBM BAW (Business Automation Workflow), WebSphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, PowerShell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber
Jan Petrasch
Program / Project / Migration / Taskforce / Transformation Lead
Last position:
Operational Readiness / Migration Lead at Worldline
Migration of SEPA direct debits, credit transfers & card clearing to Worldline's internal platform as part of the outsourcing contract
Definition of the MIGR strategy
Mobilization of the community (300+ experts at client & Worldline)
Creation of the MIGR runbook (100+ workshops)
Close collaboration with upstream project streams: BUILD & TEST, as well as with the operating units
Set up of the governance framework, capacity management & reporting
100% of SEPA DD, CT & CC transaction traffic migrated (7 months)
~80 migrations carried out with a success rate of 70% ("first-time right")
Set up technical & manual production monitoring
Established a "fast-track" incident management process in the MIGR & hypercare phases
Set up 20+ exception handling processes
Conducted trainings
Implemented SLAs & billing
Dieter Kuske
SAP Senior Consultant
Last position:
SAP Senior Consultant at Shop and Catering
Implementation of MM and SD with integration of Diebold-Nixdorf cash registers
Capturing the required processes (inventory management, procurement, sales, and cash register processes)
Customizing MM and SD
Project planning and control
Master data upload and inventory recording using LSMW based on Excel spreadsheets
Cash register data transfer via EDI and IDoc processing (MBGMCR and ACC_DOCUMENT)
Creating extensive documentation for internal staff
No middleware; instructing and training customer staff in customizing; SAP standard as prerequisite
SAP ECC 6.0 modules MM, SD, FI
Andreas Ilias
Senior Cybersecurity Governance & ISMS Consultant
Last position:
Cybersecurity Specialist Assessor at Bundesnetzagentur
- Recognition of national notified bodies
- Preparation of cybersecurity competency reports
- EU Radio Equipment Directive
Markus Marschollek
Project Manager / Senior Consultant (multiple projects)
Last position:
Project Manager / Senior Consultant (multiple projects) at gkv informatik
- Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
- Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
- Regular reporting to management on progress and risks.
- Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
- Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
- Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
- Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
- Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.
Discover over 15,000 top freelancers
ITIL Foundation Professionals statistics
Typical experience
24 years
Average project duration
2.9 years
Certifications per freelancer
7
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Most common languages
German, English, French
Bachelor's degree or higher
83%
Master's degree or higher
37%
Doctorate
2%
Salary / Daily Rate Distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL Foundation Professionals & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Need more info? We have all the details about FRATCH
An ITIL Foundation certificate proves that a freelancer understands the core concepts, terminology, and structure of the ITIL framework for IT service management. It demonstrates their ability to work within a modern, value-driven IT organization.
Frankfurt serves as a major financial and digital hub in Germany, meaning businesses rely heavily on highly structured and compliant IT services. An ITIL Foundation professional ensures that local IT service desks and support workflows adhere to international best practices.
There are no formal prerequisites for the ITIL Foundation exam, making it accessible to any professional working in IT support, development, or service management. Candidates must simply prepare through self-study or accredited training courses before sitting for the exam managed by PeopleCert.
The ITIL Foundation credential introduces the basic terminology and service management principles. Higher-level certificates, such as ITIL Managing Professional or Strategic Leader, focus on advanced strategic planning, service design, and leadership within the lifecycle.
Yes, most freelancers holding an ITIL Foundation certification in Frankfurt are bilingual. Because the local market involves international financial institutions and global tech companies, these experts comfortably manage service desks and IT projects in both German and English.
To maintain an active status, holders of the ITIL Foundation certificate must renew their credential every three years. This is achieved by either retaking the exam, attending further AXELOS-accredited courses, or earning professional development points through the PeopleCert membership program.
While applicable to any sector, the ITIL Foundation methodology is highly beneficial in banking, insurance, telecommunications, and public administration. In Frankfurt, it is particularly relevant for managing complex IT infrastructures in cloud migration and enterprise data centers.
Many ITIL Foundation specialists work in hybrid or fully remote setups, especially when defining processes or managing virtual service desks. However, brief on-site presence in Frankfurt is often preferred during the initial onboarding phase or during major system migrations.
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FRATCH CEO
