SAFe Product Owner/Product Manager (POPM)

Driving AI model quality at scale — evaluating prompt-response accuracy, flagging edge cases, and maintaining SLA-compliant workflows across distributed global teams.

• Analyse AI prompts and side-by-side model outputs to assess response quality, factual accuracy, relevance, consistency, and compliance with project evaluation guidelines.
• Perform fact-checking, data validation, troubleshooting, issue identification, and edge-case review to improve quality standards across AI training support workflows.
• Use Google Sheets, Google Docs, and browser-based tools to document findings, maintain evaluation logs, track issue patterns, and support workflow optimisation in a remote environment.
• Create clear written justifications, review summaries, and KPI-oriented reporting focused on accuracy, turnaround time, documentation completeness, defect identification rate, and SLA adherence.

• Led global automation projects in Hybrid Cloud, focusing on process standardization and service delivery optimization across international teams.
• Managed the product roadmap, prioritized backlogs, and aligned business goals with technical inputs using Jira.
• Fostered cross-functional collaboration to define project objectives and ensure alignment with strategic goals across departments.
• Defined and documented user stories and acceptance criteria with stakeholders.

Outcome: Implementation of an APS solution (Eyelit) across multiple international production sites, including definition of target planning processes, integration architecture (SAP – APS via middleware), and alignment of complex manufacturing requirements (e.g. autoclave planning, alternative routings). Establishment of governance structures, steering formats and decision frameworks to manage scope, cost and timeline across multiple stakeholders. Successful handover of project leadership to internal successor, ensuring continuity and sustained project delivery.

Role in Project: Project Lead / Program Manager

Main Tasks in Project:

• Led APS implementation across multiple plants (Germany, Canada, France, US) with focus on end-to-end planning & scheduling processes and system integration
• Acted as central interface between business stakeholders (plants, operations), IT (SAP/middleware) and vendor (Eyelit)
• Drove requirements engineering, including consolidation of plant-specific requirements and steering of sign-off process
• Managed vendor (Eyelit) performance, including scope clarification, effort discussions and commercial alignment
• Identified and challenged gaps between standard APS functionality and complex manufacturing requirements (e.g. autoclave planning, batch optimization, alternative routings)
• Defined and implemented project governance structures, including Steering Committees, risk reporting and decision frameworks
• Led escalation management on cost overruns, scope deviations and delivery transparency
• Coordinated integration strategy (decision for custom middleware vs. standard connector) and alignment with SAP landscape
• Improved project transparency and way of working, including definition of reporting structures, tracking logic and communication cadence
• Facilitated alignment between global and local stakeholders to ensure feasible timelines, resource planning and plant readiness
• Prepared and delivered SteerCo updates and executive decision documents
• Managed structured project handover to internal project lead, including knowledge transfer, documentation alignment and stakeholder transition.

• Development of an AI-supported personality analysis based on the institute's SDWA4: online survey, AI-supported and automated evaluation, and email delivery
• Requirements analysis, prototype development, evaluation, derivation of a simplified SDWA4-light analysis, continuous improvement, design, Make automation, deployment

• Carve-out of Wärme+ customers from EWE to the new company WCG with around 24,000 metering points.
• Development of a migration approach, data migration, process redesign and migration.
• Management of service providers, reporting to the steering committee and executive management.
• Tools: Jira, SharePoint, Draw.io, SAP S/4, SAP PM, WILKEN (ENER:GY, P5), carve-out.

• Responsible for managing GMP-critical systems
• Leading a team of 20 professionals
• Vendor management with a €15M annual budget

• Support in fit-gap analysis for three RM-CA systems focusing on sub-ledger reconciliation, dunning, and collections processes.
• Stakeholder management in international teams (business colleagues, IT colleagues, and external partners).
• Escalation and risk management (PM).
• Cost and budget calculation (PM).
• Support in shaping the strategic direction of the global collections system.
• Resolving technical challenges for the central collections system (multi-company operation).
• High-level design of the central AR system with focus on scalability and process harmonization.

• Migration of the existing Brainloop application to a new infrastructure
• Management of project activities and stakeholder communication
• Management of complex relationships with customers, internal departments, IT partners and external contacts
• Planning and managing project finances, including cost estimates and financial control
• Initiating and managing projects with third-party solutions, working with procurement
• Ensuring compliance with project management methods and quality standards
• Supporting portfolio project delivery processes and regular reporting on project status
• Skills and tools used: communication, reporting, presentation, project management, MS Exchange, MS Outlook
• Team size: 15 people

Delivered a digital, non-profit neighborhood platform to connect older adults with volunteers for practical support and social companionship. Responsible for business analysis, requirement definition, platform evaluation and delivery of a locally scalable service solution focusing on AI-driven enhancements, data-based optimization and clear market positioning. Evaluated several low-code/business platforms including Odoo and Glide Apps and assessed monday.com as a CRM-like option before selecting Glide Apps for implementation. Implemented a non-native mobile and desktop application with Glide Apps and the web presence with WordPress. Tasks

• Gathering, analyzing and structuring business requirements for the product and service model
• Conducting market, target group and competitor analyses to position the offering
• Evaluating and selecting suitable low-code/business platforms for implementation
• Defining core user journeys, business processes and operational workflows for older adults, volunteers and administration
• Translating business requirements into functional requirements for profiles, task management, coordination, communication and notifications
• Guiding the implementation of the non-native mobile and desktop application in Glide Apps as well as the web presence in WordPress
• Preparing the business side for future AI-powered features such as intelligent matching and data-based optimization
• Ensuring compliance with GDPR requirements Results
• Successfully delivered digital support platform connecting older adults with volunteers
• Solid foundation for market positioning through market, target group and competitor analyses
• Delivered a functional non-native mobile and desktop application with Glide Apps and a supporting web presence with WordPress
• Established foundation for scaling and AI-based further development

• Design and integration of complex applications based on market and segment-specific customer journeys
• End-to-end project management from software/process design to rollout
• Stakeholder management and requirements engineering
• Business and process analysis
• Business strategy and business development
• UI/UX design and management
• Accessibility according to WCAG 2.0 and BITV 2.0
• CRM/CMS integration and digital marketing management
• Design thinking and software integration management
• Kanban, Scrum and agile methods
• Planning, design and integration of marketing experience platforms and marketing planning platforms
• Definition of customer journeys and conversion optimization

• Design, authorship and finalization of the IT PROD SEC service catalog with eight standardized security services (S-ID001–S-ID008).

• Development of consistent service components & deliverables, RACI assignments and SLA and KPI definitions for each service.

• Integration of BaFin document requirements under DORA into the service descriptions.

• Coordination with IT, compliance, risk and operations teams to validate all service descriptions.

• Specifically for governance & monitoring: definition of governance cadence, evidence delivery processes, audit support and definition of measurable KPIs and measurement methods.

• Ensuring that all services are standardized, measurable and documented in an audit-proof manner.

• Result: Approved service catalog with eight services as a binding basis for delivery, governance and audits; transparent SLAs/KPIs for each service and DORA/BAIT/MaRisk-compliant documentation with clear responsibilities and evidence trails.

• Technologies and tools: Confluence, Jira, ServiceNow, Microsoft PowerPoint, Microsoft Visio, Office 365.

• Management of digital business
• Design, build and run solutions based on ubiquitous technologies

• Too Good To Throw (AI powered social impact webapp focused on reducing food waste in Nigeria):

• Integrated Paystack Split Payments to automatically route payments between the platform and partner vendors.

• Configured automated subaccount creation workflows so new businesses get a settlement account instantly.

• Setup a scalable cloud backend using Supabase.

• Implemented role-based access control (RBAC) for Users, Partners, and Admin.

• FaithFlow (AI powered webapp supporting Christian teens on their spiritual journey):

• Designed and implemented an AI-driven scripture search engine that interprets natural language questions and maps them to relevant Bible texts, commentary, devotionals, and cross-references.

• Designed a spiritual growth dashboard enabling users to track reading progress, prayer streaks, and devotional completion milestones.