CMMI Expert

• Enterprise WMS customisation for Albert Heijn and EDEKA.
• Owned end-to-end test planning, automation, and performance validation for logistics automation software serving high-volume grocery warehouse operations.

• Customer interface and relationship management
• Requirements management and work coordination
• Technical and functional support focusing on automotive Ethernet

• Management and optimization of a portfolio of about 100 projects (launches, in-field solutions, data & analytics, digital solutions, digital products)
• Optimization of the existing project standard (playbook) and alignment with the European and global organization (USA)
• Coaching project managers on setup, planning, cooperation with business, GDPR, GxP, data security and launches
• Preparing projects for works council information and project closeout communication
• Optimization of resource management (tracking, allocation, prioritization)
• Taking over individual project leads (off-/transboarding, event management, checking whether WhatsApp is allowed on a business smartphone)
• Supporting the hiring of external project managers
• Optimization of meeting structure, project controlling (KPIs), change and demand management
• Optimization of risk, issue, dependency and quality management and support during internal audits (GxP)
• Optimization of the portfolio steering tool (Smartsheet) on national, European and global level
• Design and implementation of a Business Value Complexity Scoring
• Building a strategic PMO with a sister department and optimizing cross-functional teams
• Reporting, communication and escalation at management level
• Leadership coaching for several future leaders (short-time assignment)
• Development of the concepts "PPM as a Service" and "Internal Customer Approach"
• Development and review of a concept "AI Data Governance" including roles and processes
• Selection and onboarding of the successor

LOIS is the central integration platform that enables the processes between all REWE applications across the entire supply chain. As an IT Business Engineer, I support the NEO program in renewing the logistics integration platform "LOIS" for REWE and Penny in Germany and Europe.

• Agile project "PEPSi annual vacation planning MVP Lite" (digitalization project).
• Definition of state transitions for the JUP Lite functionality.
• Creation of user stories for login/logout and registration.
• Quality assurance of the business-side concept.
• Preliminary analysis for the transformation from the old PersPlan to DigiPEP.
• Tools used: Signavio, MS Office (Excel, Word, PowerPoint), Jira, Confluence, Mural, Miro, Conceptboard, MS Teams, Mattermost.

• Analyzing, aligning and modeling business processes (BPMN 2.0) for the 'The New Retail' program in the areas of invoicing, tax, customs and accounting
• Tracking user stories and their impact on processes
• Point of contact for preparing the tool migration from Symbio to Signavio for the mentioned areas
• Power user after the introduction of Signavio, point of contact and coach for other process modelers

• The customer is undergoing a comprehensive transformation. All SAP ECC landscapes worldwide are being migrated to SAP S/4HANA, with the goal of introducing a standard template worldwide.

• The program also includes the “RISE with SAP” migration and modernization program, which may involve migrating the landscapes of selected country installations to the SAP Private Cloud.

• On the stakeholder side, the program reporting line extends to the company’s executive board and that of the implementation partner.

• Fiserv Germany’s ERP landscape currently includes several non-standard SAP tools and applications that extend the functionality of the ECC environment and can often be integrated into downstream systems. As part of the transition to SAP S/4HANA, it is essential to assess the core functionality, integration points and future viability of these applications in order to determine their alignment with the target architecture.

• The focus of the work is on providing expert advice and assessment to define the scope, strategy and roadmap for transitioning Fiserv Germany’s SAP ECC system to SAP S/4HANA.

• The recommended best practices from SAP are followed and a structured approach is used to ensure a smooth transition with minimal disruption while maximizing business value.

• This assessment forms the basis for a successful SAP S/4HANA transformation and ensures alignment with industry best practices, regulatory compliance and future scalability.

• Migration Strategy Definition – assessment of available transition approaches based on business objectives, technical feasibility and SAP Best Practices.

• Technical Readiness Assessment – conducting a system analysis to assess compatibility, custom code impact, data volume management, integration points and infrastructure readiness for SAP S/4HANA.

• Business Process Impact Analysis – reviewing the latest business process documentation to define the scope and effort required to implement the necessary functions in SAP S/4HANA and to identify opportunities for process optimization.

• Roadmap for Non-SAP Systems and Applications – assessment of third-party and legacy applications regarding their integration with SAP S/4HANA and recommendation of consolidation, migration or replacement strategies.

• Deployment & Implementation Planning – defining a phased approach for implementation, including project schedules, risk mitigation strategies and key milestones aligned with business priorities.

• This transformation takes place in phases: the Discovery phase leads to the Explore phase, which is followed by the Design phase and finally implementation.

• Program management

• Change management

• Requirements management

• Transition management

• Stakeholder management

• Risk management

• Comprehensive coordination

As the only large integrated energy company in Germany, EnBW covers the entire value chain - from energy production through distribution to customers. It expands its renewable energy sources, advocates for a socially responsible coal exit, and drives key technologies like green hydrogen. A rapid energy transition and achieving climate neutrality by 2035 are priorities for EnBW.  Developed and implemented a holistic process view covering both technical and organizational aspects  Ensured end-to-end control of all IAM-related technical services  Established clear responsibilities and accountabilities within the IAM landscape  Collaborated with different departments to identify and optimize a holistic architecture and act as Single Point of Contact (SPoC) for Information Security  Introduced and monitored governance policies to ensure compliance and security  Continuously improved IAM processes and systems through regular audits and evaluations  Participated in external audits of the process as part of official ISO audits  Further developed the policy for setting administrative requirements and procedures and aligned it with administrative units  Conceptually advanced the KPI system to measure process quality

As the Solution Architect for Agentic AI in auto claims processing, I led global customer delivery implementations, encompassing solution design and detailing, multi-tenancy, process flows, integration with third-party solutions, and localization requirements.

• Architectural Analysis: Conducted in-depth analysis of business requirements, managing requirements and creating detailed specifications.
• Service Definition: Developed comprehensive technical definitions for services and integration contracts.
• AI Process Management: Automated AI process management, focusing on analysis, optimization, and continuous improvement.
• Requirements Gathering: Facilitated requirement-gathering sessions and analyzed business processes to identify optimization opportunities.
• Agile Collaboration: Employed agile methodologies, working closely with stakeholders to ensure alignment and responsiveness.
• Technical Support: Assisted senior management with technical analyses and deliverability assessments.

• The AVANZA project provides the deployment and procurement of a modern, reliable system for efficient access and sales and supports smooth operations at the Lötschberg & Simplon car shuttle.
• Operations are sustainably secured and the further development of the car shuttle business model is supported.
• Developed a study with an evaluation of possible solution options.
• Supported the decision on options, evaluated the RFI, prepared procurement, concept created based on the chosen option.

• Poliks – State Police System for information, communication, and case management and other state variants (ViVa, Bravo, customs)
• Developed a test framework for test automation to replace an existing proprietary test client for new developments, focusing on easy maintenance and simple extensibility for new technologies
• Designed the architecture
• Implemented the architecture
• Created a proof of concept by migrating existing test cases into the new test framework
• Platform: C#, .NET, Jira, XRay, Confluence, Playwright, Selenium, UI Automation, Appium, HTML, Git, VMWare, Windows 11, Linux

Project: Roadmap for implementing ITIL processes in IT Operations in line with the requirements for Operational Excellence according to CMMI 4 and the current life cycle management under the framework conditions of GRC, SCRUM and DevOps.

• Consulting, coordination and execution of workshops, analyses and gap assessments.
• Determining the current state regarding the implementation of IT processes, interfaces, tools used and KPIs, with a graphical presentation of the maturity level.
• Defining the target state for IT processes, interfaces, tools used and KPIs.
• Designing a recommendation for action and a roadmap for IT Operations Management in a highly critical and highly available IT infrastructure environment.
• Supporting the introduction of the central service management tool Jira Service Desk.
• Coordination and alignment with business departments / stakeholders / architecture (Avaloq, SAP, etc.) / Security / IAM, BCM, etc.
• Consulting on the implementation of IT operations processes, including Incident, Problem, Change / Release, Request and Service Management (including Service Desk).

• Executed post-carve-out stabilization, system consolidation and cybersecurity uplift. Re-assessed system landscape and assets and designed new IT strategy for future. Implemented new IT operating model focusing on product-centric organization and re-internalization of critical resources.
• Successfully designed new IT operating model of the company, based on massive reduction of external dependencies, insourcing of key positions and upskilling of employees.
• Massive reduction of IT cost in the first three years (-40m$), bringing IT spend level below Gartner industry benchmark (1.27%).
• Introduced new product-centric organization based on fusion teams between business and IT across the company.
• Administered implementation of corporate-wide IT/OT cybersecurity program with more than 60 projects.
• Continuous improvement of enterprise IT/OT cybersecurity maturity level with significant increase in the first two years (CMMI >3.5, C2M2 >2.5).
• Governed successful implementation of the business transformation program within IT area by overachieving the savings target by $8m.
• Initiated and created new cloud-based data management platform based on best-in-class technology.
• Implemented first company-wide Microsoft Copilot AI program based on various business cases, leveraging GenAI and AgenticAI.

• Datacenter setup, updates, connectivity and Disaster recovery setup.

• Technologies used: VMware ESXi 8, DevOps, Office 365, VM, Hyper-V, Workplace, Power BI.