IREB Certified Professional for Requirements Engineering (CPRE)

• Analysis of existing work, information and decision-making processes.

• Identification and prioritization of suitable use cases for AI agents.

• Elicitation of functional and non-functional requirements.

• Design of collaboration between users and AI agents, including control and escalation mechanisms.

• Support for the implementation of the AI agents and adapted keyboard hardware.

• Business target vision for the AI-first transformation.

• Structured and prioritized requirements for implementation.

• Defined roles, interactions and control points between people and AI agents.

• Preparation for the gradual automation of productive work processes.

Techstack: AI agents, LLMs, agent orchestration, RAG, APIs, automation, hardware

Engaged by one of Switzerland’s largest insurance groups for spanish SAP rollout following the acquisition of Caser (Spain), for ongoing support and S/4HANA transformation initiatives covering all Market Units (CH, ES, DE, AT, FR, IT).

Key areas: FI-AP, FI-AR, Payments, Bank Accounting, Cash Management, S/4HANA transformation, eInvoicing, eReporting, Business Partner

• SAP Rollout: Led end-to-end FI-AP, FI-AR, Payments, and Bank Reconciliation rollout for acquired Caser entities in Spain (Dec 2020 – Mar 2022), including full Spanish localisation.
• Integration with FSCD: Redesigned bank statement incoming payments integration in FSCD from custom to SAP standard solution, significantly increasing straight-through processing rates.
• Payments: Retired legacy custom payment trees; implemented SAP standard CGI payment trees and executed migration from ISO 20022 v2009 to v2019.
• Implemented a 1 GL account per House Bank (HBKID) concept with multiple Bank Account IDs (HKTID), reducing the total number of bank GL accounts by over 90%.
• Spanish localization: Configured and deployed Mod 180, 190, 347, 349 and SII Reporting for Spain mainland and Canary Islands using SAP eDocument (DRC) and SAP BTP Webservice, processing 2 million invoices annually, Spanish Direct & Indirect Method Cash Flow Statements (Insurance & Non-Insurance) fully reconciled
• Migration: Used SAP AIF to migrate AR/AP master data, open items, SEPA mandates, and complete GL documents for multiple company code merges (hundreds of thousands of records); leveraged Power BI/Power Query for data transformation.
• Bank Reconciliation: Achieved 60%+ automatic bank reconciliation across MU ES, CH, and DE using CSB43, MT940, and CAMT.053/054 formats, including custom improvements (tax-number-based customer/vendor matching, fuzzy search), and co-implemented the bank statement interface cockpit in SAP AIF. Integrated MX Camt from Swift Finplus and made transition from ISO20022 v2009 to v2019
• Worked on S/4HANA convergence and wrote concept work for SAP Cash Management & Treasury and eInvoicing/eReporting transformation.
• Currently leading the design for Business Partner Migration using SAP DRF and SAP AIF for Helvetia Baloise Integration Project and Harmonization of all BP interfaces.
• Currently leading Requirements Engineering for eInvoicing & eReporting for Italy, France and Spain, modelling Flows in SAP Signavio.

• Impact: Structured requirements analysis and quality assurance as a foundation for the further development of a software solution.
• Analysis, documentation, and coordination of requirements. Conducting stakeholder analyses, interviews, and workshops to gather and validate requirements. Conducting requirements reviews and working closely with business departments and development teams.

Techniques & Tools: Requirements Engineering, Stakeholder Management, Workshop Facilitation, System Context Modeling, Requirements Reviews, Quality Scenarios, Miro, Jira, Confluence

• From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.

• End-to-end management of an international IT carve-out and TSA program, including transition of five service providers, governance and operating structures, service continuity, provider performance, SLA/KPI and cost management, SIAM and supplier management, security services, operational readiness, and transition into stable operations.

• From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.

• Established and lead STOEV Enterprises as an independent management and strategic advisory firm
• Advisory focus on transformation, governance, organizational development, program management and interim management
• Structuring complex situations and developing clear decision-making foundations for management and leadership bodies
• Developing and further enhancing governance, organizational and operating models
• Executive sparring and management advisory on strategic, organizational and operational issues
• Managing and supporting complex transformation, change and implementation initiatives
• Supporting program and portfolio management, prioritization, roadmaps, risks, dependencies and management reporting
• Taking on interim management and leadership responsibilities to stabilize and further develop organizations and initiatives
• Combining a strategic management perspective with a pragmatic, execution-focused approach
• Focus on customer orientation, service excellence and alignment between management, business units, IT, customers and external partners
• Advisory services in IT transformation, IT governance, service & operations management, infrastructure and platform services, as well as sourcing and supplier governance
• Experience in complex, technology-driven and regulated organizations, as well as in the Swiss federal environment

• PMO Lead Security Clearance 2 (SÜ2) verified
• Reporting to the GMN sub-program management
• System maintenance 25+
• Functional management and coordination of the Jira setup
• Preparation of decision papers (e.g. project planning, governance model, communication plans, controlling models, roles and responsibilities matrices)
• Development of program-wide knowledge management using Confluence, creation of Jira concept
• Development of an access concept for all project tools
• Analysis of existing processes, identification of improvement potential, and design of solutions to increase efficiency and effectiveness
• Development of a concept for introducing automation approaches into existing tools
• Creation of intranet articles for project marketing
• Responsible for project governance through reporting and resource planning in the sub-program
• Agile development of the project methodology
• Gathering customer requirements (Requirements Engineering)
• Preparation and support of contract negotiations (7-year term, 500+ million budget)

• Leading distributed, international team in complex delivery environment (EN/DE)
• Managing multi-stakeholder setup across business and tech
• Driving end-to-end product delivery from backlog to release and operations
• Coordinating releases and ensuring stable product operation (incl. 2nd level support)
• Leading migration of legacy systems into scalable target architectures
• Owning and developing core systems for digital and print production
• Establishing and optimising product management processes (Kanban, refinement, backlog management)

• Technical product ownership for a global customer portal in the indoor climate sector, including API integrations, backend connectivity, and expansion of digital customer services
• Developed the solution architecture and AI use cases for a claims management platform, integrating it into the enterprise architecture for a leading insurance company
• Developed the target operating model and led the implementation of the global investment platform for an investment bank
• Developed the target operating model and platform strategy for a new digital health platform for a health insurance company
• Developed the platform strategy, defined use cases, and built the data architecture for a digital health platform of a health insurance company

• Requirements management, process planning, interface function, ISMS setup, and documentation
• Setup and establishment of an ISMS according to ISO 27001 and establishment of emergency management / ITSCM
• Coordination of the circumstances with the public-sector IT service provider
• Consideration of KRITIS relevance within the scope and implementation of a B3S
• Development of requirements for document control and the continuous improvement process
• Preparation of relevant project documents
• Analysis of existing processes and preparation of guidelines
• Requirements gathering for ISMS and ITSCM and coordination with the IT service provider, including definition of interfaces
• Analysis of communication processes and escalation paths
• Review of documents for risk management, ISMS, emergency preparedness, and emergency response
• Redesign of the complete documentation and preparation of new relevant documents
• Development of necessary rules, policies, and concepts
• Interface between customer and service provider to ensure document quality
• Coordination of protection needs with specialist departments, particularly regarding KRITIS relevance, and planning of resulting measures
• Development of preventive measures to minimize the risk of data center outages in scenarios such as pandemics or ransomware attacks
• Definition of the test strategy for IT emergency exercises
• Initiation of necessary awareness training measures for specialist departments
• External Information Security Officer
• Introduction of document control

• Incident analysis and troubleshooting
• Process improvements in collaboration with the business teams
• Joint design and implementation of requirements with the business department and architecture
• Planning and execution of quality management

• Definition of a product concept and end to end solution delivery (turnkey) for a Digital Efficiency Hub for Railway Maintenance based on 5G campus networks. Integration of various hardware and software systems in a comprehensive delivery with success metrics. Laise the concept and process across the enterprise. Compliant process definition and financial management with commercial model.

Technologies: 5G, RAN, SAP, Cloud, Enterprise Architect, Autonomous Robots, ITIL, CoBIT, TBM, BSI, ISO 27001

• Built a scalable nearshore IT developer hub (Croatia, Czech Republic, Poland) as an independent company through a BOT model (Build – Operate – Transfer)
• Identified, selected, and managed full-service agencies; introduced management and control mechanisms, including KPIs, SLAs, and regular service reviews
• Prepared and reviewed data processing agreements and framework contracts in coordination with Legal & Compliance; integrated regulatory requirements (including KRITIS) into process design
• Advised on cloud vs. on-premise strategies, data storage, and authorization concepts; supported Procurement with tendering and service provider evaluations
• Managed change and process harmonization between internal teams and nearshore partners; reported to executive management, CFO, and CIO

Result: Scalable IT developer hub with an audit-ready governance model, reduced operating costs, and accelerated product development.

• Design and deploy production multilingual AI voice-agent solutions for customer service, lead capture, after-hours support and front-office automation use cases.
• Delivered three client implementations spanning Europe, Asia and North America, including multilingual support, sales/lead-capture and privacy-sensitive intake workflows.
• Translate business requirements into conversation flows, prompt architecture, knowledge grounding, fallback and handoff logic, guardrails, consent gates and structured data capture; production support deployments include knowledge bases of approximately 1,000 grounded Q&A entries per language.
• Build scenario-based evaluation and regression QA covering normal flows, edge cases, failure modes, handoff behaviour and acceptance criteria; coordinate fixes through production readiness and rollout.
• Work hands-on across Retell, ElevenLabs Agents, Twilio, Supabase/PostgreSQL, Vercel, APIs/webhooks and CRM workflows; lead discovery, demos, solution shaping and cross-functional delivery.

Sector: AI voice automation / customer workflow design

• Test strategy design
• Continuous defect tracking and documentation
• Test case creation and execution for performance and end-to-end tests as well as mass tests
• Responsibility for all test activities in the team
• Requirements and documentation analysis
• Agile testing based on stories, epics and features
• Test management and coordination
• Use of SAFe (PI planning, PI preparation, sprints, daily meetings, Kanban board, retrospective, review)
• Use of GitHub, Tortoise, Atlassian JIRA, Confluence, MS Teams, Splunk, Swagger UI, Tosca, Rocket.Chat, Visual Studio Code, Oracle SQL Developer
• SAFe framework and project abroad