Software Tester

• Implemented and maintained 443 automated test cases with a 99% pass rate (441/443)
• Enabled CI for test automation: automated runs on review/merge, reporting via Xray
• Introduced accessibility and performance checks and established them in reporting
• Served as QA lead in daily operations with stand-ups, Kanban progress tracking, prioritization, and targeted task distribution
• Handled defect triage and stakeholder communication with daily triage, QA status analysis, and actionable recommendations
• Developed and maintained a stable regression suite for CRM/Salesforce flows (UI/E2E and near-API validations)
• Integrated CI/CD using Jenkins pipelines with Groovy (IaC)
• Maintained QA documentation, test conventions, and processes in Confluence, aligned across the team
• Conducted Salesforce Einstein chatbot testing with intent/topic validation and output checks, and used Robot Framework/Python suites for continuous quality monitoring
• Technology stack: Jira, Xray, Confluence, Jenkins, Groovy, Git, Java, Selenium, Playwright, Cucumber, TypeScript, Postman, REST, Salesforce, Google Cloud, Lighthouse, Evinced, Scrum/Kanban, BDD (Gherkin)

• Defining and conducting system tests
• Supporting the automated test environment
• Evaluating tools for automated testing

Working Environment

• Insurance / Claims Management (Property, Liability, Automotive)
• REST-based ClaimAPI with Guidewire ClaimCenter

Scope

• Further development of the internal REST-based ClaimAPI with Guidewire ClaimCenter as the backend and various portals/front-end offices as clients, and with the following objectives: + increased AI-supported claims processing outside of Guidewire ClaimCenter + and support for all lines (property, liability, automotive).
• Further development of automated claims processing

Activities

• Interfacing IT & Business
• Design activities with documentation in Confluence, Jira: + Requirements engineering (functional and non-functional) + Design of REST endpoints and coordination with interface partners (esp. AI-colleagues) + Identification, design and evaluation of alternative solutions (moving away from a monolithic approach toward fine-grained endpoints, with code reuse across all lines if possible) + Creation / refinement of product backlog items in Jira, i.e. epics, user stories and tasks, incl. alignment with developers & POs during (pre-)refinement sessions + Using AXA Secure GPT when creating / refining user stories (description, acceptance criteria) and designing REST endpoints + Estimation and prioritization of user stories and tasks during Sprint Planning sessions + Coordination and support during the implementation of Product Backlog items + Driving decision making with preparation and presentation of decision-making documents
• Quality assurance: + Test management, including test case creation using Xray in Jira + Test execution using Bruno as REST client and in Guidewire ClaimCenter + Submission of test artifacts for PO approval + Analysis of production bugs

Methods Big Room Planning (aka PI-Planning in SAFe), Scrum, BPMN, EPK, UML, ERM, DDD

Tools / Tech Stack Teams, Confluence, Jira with Xray, OpenAPI/Swagger, REST, JSON, XML, MS Office, Bruno, GitHub repository (reading), Guidewire ClaimCenter, AXA Secure GPT (AXA's in-house GenAI solution based on Azure OpenAI)

• Design appropriate test cases to verify the GUI in Azure Test Plans
• Creation and execution of manual test cases
• Test design for user stories to be implemented in the current sprint
• Analysis of deviations/bugs based on log files and Kibana dashboards
• Creation of bug tickets with error description, screenshots, and short videos
• Prioritization of open bug tickets together with the PO
• Retest of bugs and hotfixes
• Execution of manual tests to ensure a 100% fulfillment rate of all functional requirements
• Selection, installation, and maintenance of a test automation tool (Selenium)
• Implementation of automated regression tests
• Continuous expansion of the object repository and adaptation of automated test cases (acceptance, integration, and system tests)
• Creation of test logs before each sprint change

• Building a framework for automated website testing
• Testing, regression testing
• Defect management
• Release management, UAT, agile testing
• Feature discussions with business
• Test management

• Supporting the International Web Presence of the BA (IntWeb) project in the area of quality management, with the aim of taking responsibility for the quality of processes and project results while considering BA standards. The main objectives of the project are to give professionals abroad a quick overview of their opportunities for moving to Germany and to enable them to take the necessary steps consistently and with digital support by providing access to services.

• Defining the general guidelines in the QA handbook

• Summarising test results in QA reports for PLA

• Analysing project results for improvement opportunities

• Quality management of requirements analysis (particularly processes, methods, and tools)

• Ensuring compliance with SERA requirements

• Creating a cross-project test concept

• Agreeing on sprint completion reports

• Formal review of work results in accordance with requirements and/or the project plan

• Contact person for internal audit, external audits by auditors, or BRH (Federal Court of Audit)

• Technologies: JIRA, Confluence, MS Office, GitLab, Kubernetes

• Analysis, design and implementation of acceptance tests
• Test execution and reporting
• Defect reporting and retesting
• Tools: Xray, Jira, Confluence, OpenText Content Server, Scrum

• Designed and executed automated and manual test cases for REST APIs and UI workflows using Selenide, Selenium, and Postman.
• Developed and maintained Gatling-based performance tests for simulating user load and validating system responsiveness and stability under stress.
• Integrated test suites into CI/CD pipelines with Jenkins, enabling rapid and reliable delivery cycles.
• Employed Splunk, Grafana, and Prometheus to monitor logs, track metrics, and perform in-depth application performance monitoring (APM).
• Utilized Swagger for validating and documenting API contracts and ensuring consistency across environments.
• Created and managed isolated test environments using Docker, enabling reproducible and consistent test execution.
• Collaborated with cross-functional teams using Confluence, Jira, and Bitbucket for agile planning, documentation, and version control.
• Worked in a Java/Spring Boot tech stack, leveraging Maven for project build automation and IntelliJ IDEA for development and debugging.

Key Achievements:

• Built a reusable Selenide-based UI automation framework that reduced test creation time by over 50%.
• Automated end-to-end test scenarios for critical business workflows, increasing test coverage and release confidence.
• Designed a modular Gatling load testing framework, used for continuous performance benchmarking.
• Detected and resolved several critical production performance issues through proactive APM and stress testing.

Project: Process optimization & IT support in an insurance broker office.

Project activities:

• Analysis of processes and definition of requirements
• Consulting for the implementation of a cloud solution (soho)
• Installation and verification of new infrastructure HW
• Cloud installation & configuration
• Definition and creation of use cases
• Performing user acceptance tests (UAT)
• User training / training
• IT support (cloud, PC, server, printer, network)

Label: Insurance, infrastructure, configuration, training, support

• Setup of a comprehensive Shift Left DevOps architecture for end-to-end (E2E) system tests of 240+ applications
• Implementation of the Shift Left strategy for DevOps in the area of E2E system tests to ensure software quality at an early stage
• Development and maintenance of complex telematics solutions for real-time collection and analysis of vehicle data to systematically optimize fleet availability
• Focus on reverse engineering of existing systems, development of scalable dashboards, and integration and analysis of communication protocols (e.g. CAN, MQTT, REST)
• Design and operation of automated test systems, coordination of suppliers, and technical implementation based on functional and non-functional requirements at the interface between embedded development, data analysis, and system integration

Topics:

• Further development of the CRM system NKAM and technical separation of “direct” and “indirect” sales
• Redesign of the discount management area and outsourcing to another system.
• Designing numerous improvements on the wholesale side to reduce manual effort down to the level of user stories.

• Set up a partnership to support UiPath from migrating new clients to the UiPath tool landscape
• RPA testing

• Adding/creating test specifications
• Performing regression tests
• Performing release tests
• Analyzing Jira tickets
• Identifying software defects and fixing them with C#

• For the internal MIS, which gathers data in a complex, comprehensive system landscape and loads it into a central database via ETL, existing processes and packages had to be maintained and new KPIs analyzed, specified, and implemented.