ARIS Expert

• AI-assisted creation of test cases and test data
• Creation of test cases based on requirements
• Execution of manual tests
• Defect documentation, retesting and tracking

Technologies & Tools: SCRUM, Jira, Confluence, Zephyr Scale

• QA Lead for end-to-end quality assurance of the Sparkasse & Sparkasse Business banking apps (iOS/Android); design and implementation of the Test Strategy including functional testing, regression testing, and UAT for eID, Push Notifications, and white-label components
• Creation and maintenance of test concepts and test plans in TestRail; structured Defect Management and error analysis; stakeholder management and risk management for the early identification of critical quality risks
• Accessibility Testing according to WCAG 2.1 (iOS/Android); coordination of AI-supported test automation and optimization of test processes to shorten release cycles
• Release Management: planning, management, and coordination of all test activities; status reporting to management and stakeholders; quality assessment of releases and release recommendations in an Agile/Scrum environment
• Challenge: Highly complex build and release process across several Sparkasse institutions; close coordination with the DevOps team to stabilize the CI/CD pipeline and ensure reproducible test builds before every release.

Tools: Jira, Confluence, TestRail, Android Studio, Xcode, Firebase, Jenkins, GA4

• Success: Successful launch of the eID authentication process - quality assurance ensured for 50+ Sparkasse institutions

#Coordination of the introduction of the new CCT platform in the RAITT project in the Customer Service area for the inbound channels Call/Email/Letter and Web/App.

• Design of the rights and roles concept in Phase 1 of the Salesforce product launch.
• Coordination with Enterprise and Solution Architects regarding future system interfaces (APIs, REST APIs).
• Close coordination with the affected business units and project teams across tribes. Support for the introduction of the new CCT platform in Sprinklr and its dependencies on RAITT for all inbound channels.
• Preparation and coordination of works council-related topics with HR and Application Owners.
• Creation and optimization of process flows for inbound feature-related business processes and their modeling. #Toolset: JIRA, Confluence, Camunda, Aris, Salesforce, SCRUM

• Design, operation, and stabilization of the BW/4HANA and HANA reporting landscape; data modeling, ODP extraction, process chains, and production troubleshooting in a regulated corporate environment.

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

Manufacturing intelligence platform with enterprise workflows, RAG, real-time AI assistant features, and multi-repository backend architecture.

• Built and extended production AI/backend services with Django, DRF, FastAPI, GraphQL, Celery, PostgreSQL, MySQL, Redis, and WebSockets across a modular multi-repository platform.
• Contributed to ARIS V2, a real-time manufacturing AI assistant using LangChain, LangGraph, MCP tool orchestration, planning/execution flows, OpenAI, AWS Bedrock, Qdrant, and Elasticsearch/OpenSearch-backed retrieval.
• Supported rollout expansion from ARIS V1 in 4 of 17 client production plants to ARIS V2 currently active in 13 of 17 plants, increasing real-world deployment coverage to more than 50% of the client footprint.
• Worked on document-grounded RAG functionality including ingestion, OCR, chunking, embeddings, indexing, retrieval, reranking, and grounded answer generation for industrial workflows.

Stack: Python, Django, DRF, FastAPI, LangChain, LangGraph, GraphQL, Celery, WebSockets, OpenAI, AWS Bedrock, Qdrant, Elasticsearch/OpenSearch, PostgreSQL, MySQL, Redis, Docker.

AI phone assistant platform

Claude Code, Google AI Studio, Python, LLM / Voice-AI, PostgreSQL

• Designed and hands-on developed an AI-powered phone assistant platform (Voice-AI / LLM)—from idea and architecture through to MVP/product.
• Built agentic workflows and end-to-end automations with Claude Code and Google AI Studio.
• Also supported AI-powered delivery in client engagements: using Claude Code for governance documentation, requirements drafts, and automations.

• Responsible for the solution architectures of the eGov solution "e-Akte" for KRITIS authorities of the state of NRW, tailored to the specific needs of the customers, as well as ensuring that these solutions can be operated efficiently and reliably
• Modeling the KRITIS IT architecture (cloud infrastructure, cybersecurity and development) using Archimate
• Ensuring IT governance, compliance, data protection, and the establishment of standards in line with the business strategy
• Managing service providers for the eAkte product nscale from Ceyonic
• EAM and LeanIX, documentation of IT systems, interfaces, technologies
• Solution architecture & stakeholder management, including business units & IT teams

• Project management for software projects in the brake control unit area with a focus on deadlines, costs, and quality.
• Planning, control, and reporting of project progress, risks, dependencies, and work packages.
• Planning and tracking of work packages using PTC Integrity.
• Organizing and moderating customer meetings as well as coordination with internal departments, external suppliers, and third parties.
• Creating and maintaining project documentation according to Automotive SPICE requirements as well as management reporting.

• Migration of financial data from Microsoft Dynamics to SAP ECC for eleven companies, as well as from SAP S/4HANA to SAP ECC for one additional company. At the same time, an interface from an operational leasing tool to SAP S/4HANA had to be tested from a business perspective and aligned in an audit-proof way.

• Lead and plan the migration work packages, create the migration concept for accounts payable and accounts receivable with active customer-vendor integration, set up the reconciliation and QA method, test management, cutover planning, and audit-proof project documentation.

SAP/business focus: SAP S/4HANA, SAP ECC, FI, Business Partner/CVI, Finance Data Migration, Reconciliation, Test Management, Cutover

• Traceable and audit-proof migration of multiple companies with clear reconciliation logic, strong QA evidence, and controlled cutover.

Introduction of new hospital software

• Supported the introduction and implementation of new hospital software during ongoing clinical operations
• Coordinated and provided operational support for the software rollout in clinical departments
• Delivered user training and guidance to hospital staff to ensure safe and efficient use of the new software
• Explained software features, workflows and new digital processes to the relevant user groups
• Provided on-site support to doctors, nursing staff, medical departments and administrative employees during the introduction and transition phase
• Acted as a First Responder for questions, usage issues and incidents related to the newly introduced software
• Logged, analyzed and initially assessed user issues, and coordinated follow-up with the responsible support team and technical departments
• Helped users transition existing workflows to the new digital processes
• Identified recurring user questions and operational challenges and shared relevant findings with the project team
• Worked closely with project management, IT, the software provider and the hospital's responsible contacts
• Provided ongoing feedback from clinical operations to project management to improve the rollout and user acceptance
• Helped ensure a smooth transition to live operations
• Supported users during the Go-Live and stabilization phase
• Documented support cases, user feedback and open items, and tracked them through to resolution
• Coordinated closely with project management to meet project goals, rollout dates and implementation requirements

• Create product vision

• Commission Scrum teams

• Create schedule and coordinate with project lead

• Coordinate and align with stakeholders

• Harmonize processes across initiatives

• Present project content at C-level

• Create security concept for classified information up to DEU GEHEIM and NATO SECRET considering BSI GS, KRITIS, SÜG, VSA

• Plan service changes to underpinning services

• Design architecture for secure infrastructures

• Dependency management in project context

• Risk management

• Requirements management

• Commission and oversee protection needs analysis and information security concept

• Coordinate service design activities

Project overview: The use of “Generative Pretrained Transformer” (GPT) technologies will greatly change the world of work in the coming years. ITZBund is developing a basic service for this purpose, which can be used by its 200 customers. This basic service is offered both on-premises and in the cloud. Launched in 12/23, production systems (based on the MVP) had already been successfully rolled out and operated for several authorities and federal ministries by 05/24.

Project metrics:

• 2024 budget approx. 20 Mio €
• approx. 70 people directly involved in the project
• regular (indirect) contact with approx. 80 people in the wider project environment

My main responsibilities:

• Overall responsibility as external project manager
• Project definition phase/ Project setup and establishment of the project organization
• Strategic and operational project planning, as well as project design and ongoing adjustments
• Ongoing coordination with the project owner and stakeholders at ITZBund
• Ongoing coordination with sub-project managers, agile roles, and other project team members
• Responsibility for project controlling, quality management, risk management, and change management
• Responsibility for providing the basic service in on-premises and cloud environments and its ongoing development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a federal ministry partner project and delivery of an MVP
• Coordination with the agile teams
• Coordination with operations, release, and deployment
• Responsibility for delivering initial customer projects
• Responsibility for developing AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a sub-project for marketing activities
• Support in setting up an efficient proposal process
• Stakeholder management

Approach:

• V-Modell XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, Sharepoint, Miro

• Development of an agent-based governance platform for the automated assurance of EU AI Act compliance and ODA-compliant orchestration of AI services in complex enterprise environments.

• Design and implementation of an agent-based "Mission Control" framework (Aletheia Conductor) for autonomous state monitoring and process control.

• Development of "Compliance-as-Code" (CaC) solutions based on OPA/Rego for system-wide enforcement of regulatory guardrails.

• Integration of TM Forum ODA standards (TMF630, TMF622, TMF642) to ensure interoperability and standardization.

• Building a highly available event-driven architecture using Redpanda and CloudEvents v1.0 for near-real-time event processing.

• Implementation of an audit-proof "Evidence Chain" through cryptographic linking of trace logs in preparation for automated audits.

• Tech Stack: Java 21 (Quarkus Native), TypeScript (Next.js), Redpanda (Kafka API), CloudEvents v1.0, OPA (Open Policy Agent) & Rego, TimescaleDB, ZincSearch, Redis, TM Forum ODA, Git, GitHub, Clean Code Development, Like-C4.