PRINCE2 Practitioner

• Initiation, planning, management and completion of several digitalization projects

• Requirements management including proposal preparation, business concepts & process analyses

• Stakeholder management (internal steering, external service providers, business units)

• Resource & capacity planning, controlling, budget responsibility

• Claim and change management (including escalation handling)

• Project marketing & knowledge management

• Quality assurance & risk management in line with PMO standards

• Implementation of a cloud-based solution in customer service (insurance)

• Harmonization & digitalization of approval and contract processes

• Reduction of processing times by >20 % through optimized workflows

• Establishment of standardized project controlling with BI dashboard

• Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2

• Technical product ownership for a global customer portal in the indoor climate sector, including API integrations, backend connectivity, and expansion of digital customer services
• Developed the solution architecture and AI use cases for a claims management platform, integrating it into the enterprise architecture for a leading insurance company
• Developed the target operating model and led the implementation of the global investment platform for an investment bank
• Developed the target operating model and platform strategy for a new digital health platform for a health insurance company
• Developed the platform strategy, defined use cases, and built the data architecture for a digital health platform of a health insurance company

• Focus on optimizing and further developing the internal customer EBICS application
• Functional and technical consulting for Aareal First Financial Solutions AG on EBICS standard products and applications in the areas of operations and further development, as well as project-related communication with external development partners and the product manufacturer to implement the corresponding technical optimizations
• As the functional coordinator, providing advice on content-related and regulatory requirements as well as technical prerequisites and requirements, and bringing these together at the functional level
• Consulting on the use of EBICS formats
• Reviewing the current EBICS standard for optimization and further development potential
• Analyzing the current state to identify development potential and deriving appropriate recommendations for action while considering regulatory requirements
• Conducting EBICS tests throughout the project
• Functional responsibility for requirements management and, in this context, recording and documenting requirements for such tests
• Designing a functional and sustainable test management system
• Conducting and evaluating tests
• Consulting on sustainable quality assurance and audits
• Project language: German and English
• Tools/Methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bankkrecher, Business Logics Test Data Generator, Business Logics Banking Tool, Business Logics Test System, DBEAVER, Squirrel, Unix Virtual Machines, WinSCP, Kitty, Putty, various Aareal Bank products, Online Banking Portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy, various EBICS clients

Datacenter audit and subsequent transformation program

• Initial situation: Following a critical outage, the datacenter was considered the cause. A traditional audit was to be put out to tender.
• My diagnosis: The technical architecture was not the core problem. The key issues were the incident, diagnosis, and recovery processes, as well as a lack of transparency regarding costs and dependencies.
• Impact: The audit was implemented pragmatically in-house. The results and budget foundations became the basis for a multi-year international transformation program. I was then retained as the preferred candidate for a central transformation stream.

• Project management, hustler (identifying the full financial picture including sales, pitching, financial analysis, & business models) and hound (identifying real customer needs including research & analysis) to build a project metrics system on the Internet.
• The system allows users to make informed decisions to keep projects on track according to key data or to realign them when they deviate negatively from the plan.
• Providing a forecast alongside the current status.
• Automatic calculation and display of metrics based on user-entered project key data.
• Skills: project management, project metrics.
• Problem space: Co-Innovation Builder (CIB), corporate innovation team setup, team profile / team canvas, design thinking, highlighting people, creating customer personas, market exploration, defining the problem.
• Solution space: narrowing the problem, how to turn ideas into solutions, how to turn solutions into a concept, customer journey, business model canvas, value proposition canvas, prototyping, refining the prototype and business model canvas, final pitch.

• Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
• Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
• Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results

TAF-P

Strategic IT transformation partnership covering infrastructure transformation, hybrid-cloud migration, data-centre consolidation and transformation of IT operating models.

• Managed integration of services from transition through transformation.
• Acted as customer-facing Single Point of Contact between Mercedes-Benz, Infosys and third-party providers.
• Managed stakeholder relationships, demand, escalations and service delivery.
• Established structured communication and governance with IT management and executives.
• Coordinated transition and transformation activities across multiple parties.
• Managed SLA-related activities and service governance.
• Coordinated third-party suppliers and delivery teams.
• Managed procurement activities from demand/forecast through delivery and invoicing.
• Supported transition activities and customer sign-off.
• Coordinated knowledge-transfer and documentation activities.

Environment: Enterprise infrastructure, Hybrid Cloud, Data Centres, Service Transition, IT Governance, Vendor Management

Credit Suisse integration, Business Risk Management (BRM) AML/KYC framework gap analysis UBS/Credit Suisse | Interim AML/KYC framework adjustments | Target AML/KYC framework design | Concept reviews | Manual onboarding process controls assessments | Evaluation of risk assessments (wave migration) | Risk assessments (RtB) | Communication with stakeholders

CONTEXT: Subcontractor as Interim AML/KYC Consultant for Deloitte AG as part of the BRM-NFR integration program for the Swiss booking centre (BCCH)

11/2025 – 03/2026 Support for BRM Advisory, FCP Competence Centre 04/2025 – 03/2026 BRM Integration Task Force Risks & Issues Wave Migration (in collaboration with IO Risk Team, Compliance and Legal) 08/2024 – 03/2025 BRM Integration Risk Oversight AML/KYC Manual Onboardings 11/2023 – 07/2024 Deputy AML/KYC Project Manager

Migration of an existing application to a new IT infrastructure.

• Managed all project activities (infrastructure, applications, data, security, architecture)
• Planned complex network architectures with security requirements
• Designed and coordinated firewall configurations
• Planned and managed interfaces between ERP, cloud, and third-party systems
• Coordinated middleware solutions (e.g. SAP Integration Suite, MuleSoft, Boomi)
• Defined data flows, mapping rules, and integration architectures
• Managed data migrations and master data harmonization
• Coordinated with business departments, IT teams, service providers, and external partners
• Team size: International team of 35 employees – Germany | Poland | India | USA
• Languages: English

Tools: Microsoft Office (Word, Excel, PowerPoint, Project), Brainloop, Jira, Confluence, MS SharePoint

• Led Agile delivery governance for the €8M Ultraflex technology transformation programme, establishing teams, delivery processes, planning cadence and cross-team coordination across 9 teams.
• Established the programme delivery roadmap and Agile governance framework including Epic workflows, planning and refinement processes, cross/team alignment and consistent delivery practices..
• Coordinated and coached 6 Scrum Masters across Ultraflex, supporting teams in adopting effective planning, refinement, Definition of Ready/Done and Acceptance Criteria practices.
• Enabled the successful delivery of the programme's interim goal: an independent, production-running instance of the platform for Sweden, delivered within the planned timeframe as a proof of concept for the Ultraflex technology and delivery approach.
• Established and improved delivery processes across Sportsbook Software, including onboarding external development teams, Agile training and coaching, Jira workflows, Epic governance and roadmap planning.
• Established planning and coordination practices that improved visibility across teams and supported alignment on dependencies, priorities and delivery timelines.
• Supported initial Ultraflex programme planning through team effort estimation and cost projections, before financial management and ongoing forecasting were handed over to the Programme Manager.
• Developed proposals for improvements to the Project Management operating model, including process changes, responsibilities and RACI structures.

Reporting and controlling using Power BI for a production ERP system

• Analysis of ERP data and interfaces for use in Power BI dashboards
• Evaluation and migration of existing reports (e.g. Excel) to Power BI
• Development of an authorization concept for selective data access
• Documentation and training on the use and customization of Power BI dashboards

Label: Power BI, Excel, SelectLine ERP, Microsoft SQL, SQL Server Management Studio

• Migrating from VMware to OpenShift Virtualization, 40+ workstreams / projects in parallel (Small- to Medium Sized VM Operators / Critical Factory Workload Owners / Large-Scale Data Center Operators)

As part of this project, the existing active network infrastructure was modernized and made fit for the future. The goal was to introduce a powerful, secure and scalable network and WLAN infrastructure, including a Network Access Control (NAC) solution to improve network security and centralized access control.

At the beginning of the project, a comprehensive requirements analysis was carried out, taking into account the technical, operational and security-related requirements of the hospital sites. On this basis, a technical tender was prepared for new switches, WLAN access points and the NAC solution.

The successful implementation of the project established a modern, standardized and secure network infrastructure that meets the growing requirements for availability, mobility and IT security in hospital operations.

Activities:

• Supporting the tender process, including technical evaluation of offers and bidder evaluation
• Leading and managing the entire project implementation
• Coordinating the project process with internal stakeholders, business units and hospital IT
• Managing external service providers during the implementation and installation of the systems
• Monitoring the implementation, including quality control, project acceptance and defect management
• Coordinating and managing communication between hospital IT and external service providers as part of the NAC implementation
• Managing escalations in the event of technical and organizational challenges
• Ongoing budget monitoring and control of project expenses and additional costs
• Preparing decision papers for management on project changes, additional services and risks

• BSS system implementation for B2B / transformation of the central B2B system landscape
• End-to-end business responsibility for defining, structuring and prioritizing key B2B business processes as part of a complex BSS transformation.
• Work in an agile, SAFe-like setup with multiple teams involved, along with regular coordination with business, IT, solution design and architecture.
• Translation of business requirements into implementable epics, features, user stories, process models and acceptance criteria as the basis for technical implementation.
• Close collaboration with solution design and architecture to assess technical dependencies, interfaces, data flows and system impacts.
• Management of target process design as the basis for implementation in Infonova BSS.
• Interface management between business departments, IT, architecture, development and operational units, including facilitation of cross-functional workshops.
• Ensuring process consistency, governance, decision-making capability and business acceptance as part of the system implementation.