PRINCE2 Foundation

• Project management and consulting services with a focus on IT interim management: digitalization of corporate management including processes and applications
• Assessment of the entire IT infrastructure including applications, core processes, and contracts, including cost optimization
• Evaluation and introduction of solutions to promote digitalization in the company in the areas of: property management, CRM, invoice review & approval processes, smart metering, DMS, time tracking
• Digitization of file folders and introduction of SharePoint and Microsoft Teams as the central document & communication platform
• Design and delivery of AI workshops including rollout of AI tools to increase efficiency and transparency in key business processes
• Creation of training materials and delivery of user training for newly introduced digital processes and solutions

• Industry: mechanical engineering, vehicle manufacturing
• Regulations: Data Act
• Project focus: data governance, legally compliant use of machine data, data platforms
• Assigned by: CFO, platform product owner

Successes/Results (early phase):

• Compliance support for the setup of an internal standardized data usage platform based on Databricks.
• Created the basis for the legally compliant and effective use of machine data, including:
• Technical: gap analysis and closing of gaps in the segmentation and maintenance of collected machine data.
• Technical: consideration of data flows from the platform to users and third parties.
• Organizational: drafting and finalizing the required data usage agreements.

Lead Business Analyst – Analysis and optimization of private banking processes

• Responsibility for the business analysis and further development of business processes in private banking, with a focus on CRM, customer data management, and master data processes

• Carrying out a comprehensive business process analysis to identify optimization potential, business gaps, and improvement opportunities along the customer lifecycle

• Gathering, analyzing, and structuring business requirements in close cooperation with business units, management, IT architecture, and development teams

• Creating and aligning business concepts, process models, user stories, and requirement documentation as the basis for technical implementation

• Analyzing and optimizing existing master data processes with a focus on data quality, responsibilities, and efficient data maintenance

• Designing and further developing CRM customer data processes while taking regulatory requirements and business goals into account

• Planning and moderating workshops with business, IT, and stakeholders for requirements analysis, process design, and solution finding

• Managing requirements and ensuring consistent communication between business and IT

• Using AI-supported analysis tools to help with requirements analysis, structuring information, and improving documentation quality

• Integration of highly regulated countries such as China and South Korea into a company-wide M365 tenant.

• Technical contact for integrating special requirements for the executive board and German subsidiaries that are subject to BaFin compliance requirements.

• Subproject management.

• Coordination of requirements within the overall architecture.

• Design of the use of DLP features from Microsoft Purview.

• Design of special access restrictions via Entra ID Conditional Access.

• Support in designing the provisioning of Teams teams and SharePoint sites with higher compliance requirements.

• Technical support for implementing information classification with sensitivity labels for SharePoint Online and Teams.

• Technical support for the subproject introducing CoPilot for M365.

• Skills: M365, Purview, DLP, Entra ID, Sensitivity Labels, CoPilot, Teams, SharePoint Online.

Datacenter audit and subsequent transformation program

• Initial situation: After a critical outage, the datacenter was seen as the cause. A classic audit was to be put out to tender.
• My diagnosis: The technical architecture was not the core problem. What really mattered were the incident, diagnosis, and restart processes, as well as missing transparency around costs and dependencies.
• Impact: The audit was handled pragmatically in-house. The results and budget basis became the foundation for a multi-year international transformation program. After that, I continued as the preferred candidate for a central transformation stream.

Project: Process optimization & IT support in an insurance broker office.

Project activities:

• Analysis of processes and definition of requirements
• Consulting for the implementation of a cloud solution (soho)
• Installation and verification of new infrastructure HW
• Cloud installation & configuration
• Definition and creation of use cases
• Performing user acceptance tests (UAT)
• User training / training
• IT support (cloud, PC, server, printer, network)

Label: Insurance, infrastructure, configuration, training, support

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

AI Strategy & Enablement for SMEs Management consulting – SMEs (e.g. marketing boutique, IT & office services)

Concept and delivery of structured AI introduction and strategy workshops for small and medium-sized businesses. Result: Practical AI status assessment, prioritized use case list, and management decision template as the basis for the next steps in the company’s AI development.

Activities

• Needs analysis and individual preparation of the consulting formats
• Facilitation of a structured AI status assessment including vision, mission, and target picture
• Identification and prioritization of relevant AI use cases and action fields
• Creation of management decision templates and roadmaps
• Raising awareness for opportunities, risks, and success factors of AI introduction
• Support for first customers with AI-supported automation scenarios
• Supporting people and teams through the change process of AI introduction (CM)

Methods / Tools / Technologies

Methods:

• AI status assessment & use case analysis
• Workshop moderation / facilitation
• Requirement Management
• Change Management (PROSCI)

Tools:

• Generative AI tools (e.g. ChatGPT, Claude)
• Automation/AI coding tools (e.g. n8n, Claude Code, Visual Studio, Antigravity)

Technologies:

• Prompt engineering
• AI workflow automation

• Independently designed, conducted, and evaluated a research project examining dynamic management capabilities (DMCs) in the implementation of HR practices at different management levels (top, middle, and frontline management).
• Focus on the strategic role of frontline management in implementing effective HRM measures.
• Self-initiated project with academic collaboration from York St John University, Robert Kennedy College, and the University of Cambridge.

Deployment SAP HANA - SuccessFactors

• Implementation of sub-modules Recruiting + EC Benefits + TeamGoals
• Global rollout with adaptation to country-specific legal requirements incl. standardization
• International stakeholder management
• Onboarding of new group companies in Kenya and Greece regarding SAP SuccessFactors

• Founded the company as a full-service consulting firm focused on purchasing and supply chain
• Commercial management of the company
• Digitalization and automation of work steps to reduce process costs
• Project management for optimization projects
• Connecting German companies with manufacturers abroad to achieve shorter delivery times and lower procurement costs at the same time
• Organizing B2B meetings between international companies
• Research on procurement markets (BestCostCountry) for the production of complex welded assemblies
• Taking on interim management assignments

• Goal/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has no overall master data strategy. It is not possible to identify customers across all relevant systems.

The organization is to be enabled to identify customers across all relevant systems. Creating the foundation for master data management at PAYONE

• Challenge: Due to acquisitions, the system landscape is very heterogeneous. The company is very dynamic and burdened with many system harmonization and integration projects, so resource bottlenecks and changes in project priorities are again and again almost impossible to handle.

Due to BaFin findings, the project has a central task and role. The first focus is on migrating all customers from the master-data-leading backend systems with their AML/KYC data to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.

In addition, customer data must be harmonized in Salesforce. Previous migrations led in some cases to duplicate customer records. In the end, only one customer should be maintained in Salesforce and, with the corresponding information from the backend systems, it should also be possible to recognize which products and in which processing systems the customer uses Payone services.

Project: ONE Customer

Budget: €1.5 million

Team: 10/30 employees (full-time/part-time); 4 vendors/providers

Integration: 8 (subsystems/interfaces)

Applications: Salesforce; SAP S4/HANA; custom developments

Tools: MS Office; Jira, Confluence, SharePoint

Methods: Hands-on; Agile (SAFe); Prince2

• Building the data center in Oberkochen (defense area)
• Planning the fiber optic ring, simulation of Wi-Fi coverage
• Cable routing plan for WAN and LAN cables for office and production (infrastructure)
• Adaptation of the SAP system (R3) for the Oberkochen site (software)
• IT transformation of the SAP system to SAP HANA
• Planning network infrastructure and server technologies in the SAP environment
• Pré-sales support and setting up change management
• Independent coordination of utilities according to time, budget and quality
• Mapping the project in MS Project and SERVICENow
• Development and design of hardware and software
• Demand management and portfolio management
• Building a risk register and migration plan
• Preparation of payment-supporting documents in coordination with the responsible finance and commercial functions
• Budget: 5 Mio. - 34 FTE