Agnes Nagyistok-Senior Technical Project Manager
Experience
Senior Technical Project Manager
LastPass
- Acting as the sole program owner for BizMax and SaaS Monitoring products, integrating enterprise business insights with platform reliability and health monitoring to drive revenue growth and operational confidence.
- Own delivery of complex B2B technical initiatives at LastPass, driving implementation of innovative security and platform features across the broader zero-knowledge ecosystem.
- Work with backend, frontend and DevOps teams; manage stakeholders from Product, Marketing, Engineering, Architecture, Security, Platform, UX, and Quality to define scope, priorities, success metrics, and delivery plans while driving technical decision processes.
- Lead program planning and execution across multiple workstreams, ensuring delivery on time, within scope, and aligned with business objectives; mentor cross-functional teams and act as the primary escalation point to remove blockers and maintain delivery momentum.
- Drive annual strategic planning and budgeting, working with senior leadership and directors to align priorities, secure funding, and optimize resource allocation; proactively identify, manage, and mitigate technical, delivery, and dependency risks throughout the full program lifecycle, escalating issues early to minimize impact.
- Lead internal dogfooding initiatives and external beta programs, collaborating directly with customers to validate functionality, usability, and performance.
- Support go-to-market activities by contributing to customer-facing content, including blogs, talks, and product communications; own go-live readiness, hypercare coordination, and program closure, ensuring lessons learned are captured and applied for continuous improvement.
- Successfully led a large-scale greenfield program, designing and implementing end-to-end delivery and governance processes from scratch to deliver SaaS Monitoring and BizMax features, generating a multimillion-dollar increase in ARR and becoming a major revenue stream for the company.
- Designed repeatable AI-assisted workflows that improve planning accuracy and reporting efficiency.
- Founded and implemented standardized cross-team PMO processes and templates, including project overview, project brief, T-shirt sizing, risk register, ADR/RFC, release rollout plan, CAB, program closure, lessons learned, internal and external beta programs, and dogfooding, establishing a company-wide framework supporting delivery of the largest-scale programs.
- Mentored junior team members, new hires, and employees undergoing transformation initiatives, supporting skills development and adoption of modern delivery practices.
Senior Project Manager
eConsult
- Managed a portfolio of digital transformation programmes delivering enterprise healthcare platforms, online consultation, and digital triage solutions across the NHS and health and social care environments.
- Directed end-to-end project delivery across multiple implementations, including scope definition, resource planning, scheduling, and delivery assurance within regulated healthcare settings.
- Led requirements discovery and documentation through structured business requirements documents and functional specifications; maintained RAID logs and governance reporting to support risk-controlled delivery.
- Facilitated multi-stakeholder alignment and coordinated technical implementation activities including system integration, configuration, and user acceptance testing to ensure operational readiness and compliance with service requirements.
- Led delivery within a national SBRI-funded innovation programme introducing AI-enabled patient redirection capabilities across NHS and wider care settings, collaborating with the University of Cambridge and managing a £700K programme budget.
IT Program Manager and Operations Lead
R3 Association
- Served as a member of the senior leadership team, contributing to organisational strategy, operational prioritisation, and programme-level governance and decision-making.
- Directed a portfolio of IT and digital transformation programmes, including CRM, finance, eLearning, and membership platforms, overseeing full lifecycle design, implementation, and integration.
- Established structured testing and quality assurance practices across web and enterprise platforms, ensuring alignment with business, operational, and member requirements.
- Implemented user access control frameworks, data governance workflows, and operational procedures to ensure security, compliance, and service reliability.
- Coordinated cross-functional teams across engineering, QA, IT operations, marketing, and business functions to deliver complex technical initiatives.
- Provided operational leadership across administrative and service functions, aligning organisational resources with programme priorities; delivered executive reporting through programme metrics, performance dashboards, and risk tracking to support informed decision-making.
- Collaborated with stakeholders across the profession and the UK Government on initiatives linked to regulatory change and sector operations.
- Led rapid digital transformation during COVID-19, virtualising core platforms and implementing automated workflows to enable secure remote operations and improved service continuity.
- Designed and launched an integrated website and membership platform, leading requirements, UX/UI direction, development oversight, and deployment to improve engagement and operational efficiency.
- Established ITIL-aligned programme governance, standardising delivery processes, reporting, and risk management across concurrent IT initiatives.
- Managed a £760K per annum programme budget, optimising investment across projects to deliver £155K in savings while maintaining SLA performance and delivery quality.
Project Consultant
- Delivered technology implementations across regulated healthcare and commercial environments, applying structured governance, stakeholder coordination, and process standardisation to ensure sustainable operational adoption.
- Implemented CRM and patient management systems for MyBreast, managing requirements, scope, system configuration, vendor coordination, testing, and end-user validation; designed workflows and standardised SOPs to improve operational efficiency and data integrity.
- Delivered a digital property management system implementation for Canonbury Management, including tenant data workflows, reporting dashboards, process automation, financial tracking tools, invoicing, and account reconciliation; managed full project lifecycles and ensured smooth integration with existing operations.
Business Operations Manager
Karen Hardy Studios Ltd
- Directed operational strategy and organisational performance for a multi-service commercial enterprise, aligning service delivery, revenue optimisation, and brand positioning with business objectives.
- Developed and implemented a strategic restructuring plan, rationalising non-core services and introducing revised pricing and service models to improve liquidity, strengthen financial sustainability, and exceed revenue targets.
- Oversaw financial performance management, cost control, and resource allocation to enhance operational efficiency and long-term viability.
Industry Experience
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Experienced in Information Technology, Professional Services, Healthcare, Real Estate, and Media and Entertainment.
Business Area Experience
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Experienced in Project Management, Operations, Information Technology, Product Development, Finance, and Strategy.
Summary
Business-driven Senior Technical Program Manager with 10+ years leading enterprise-scale digital and IT transformation in regulated and security-sensitive environments. Proven track record directing multi-workstream technology programmes from strategy through execution, aligning delivery with governance, risk controls, and architectural standards. Experienced in delivering secure SaaS and enterprise platforms, leading cross-functional teams across engineering, security, infrastructure, and business functions using PRINCE2, Agile, Scrum, Lean, and hybrid methodologies. Recognised for strengthening operational resilience and driving measurable organisational impact. Holds full right-to-work in the EU and UK.
Skills
- Category B Driving License
- Experience Using Ai Tools: Chatgpt, Claude, Copilot, Gemini And Automation Agents
Languages
Education
Budapest Business School
Bachelor’s Degree · Faculty of Economics · Budapest, Hungary · 2.1
Budapest Business School
Associate Degree · Tourism Management, Events Program Manager · Budapest, Hungary
Certifications & licenses
PRINCE2®
AXELOS The Knowledge Academy
Lean Organization Management Techniques
Havering College, London (UK) · London, United Kingdom
Business and Administration
Havering College, London (UK) · London, United Kingdom
Category B Driving License
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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