ARIS Experts in Munich

AI telephone assistant platform

Claude Code, Google AI Studio, Python, LLM / Voice-AI, PostgreSQL

• Conception and hands-on development of an AI-supported telephone assistant platform (voice AI / LLM) – from idea and architecture to MVP/product.
• Built agentic workflows and full automations with Claude Code and Google AI Studio.
• Also delivered AI-supported work in client engagements: used Claude Code for governance documentation, requirement drafts, and automations.

Large Insurance Company – Consultant Wiesbaden: Consulting support for the introduction of an integrated planning and performance management framework (operational, financial, customer) to enhance customer-centric transparency, decision-making quality, and steering capabilities across all lines of business within an insurance organization:

• Analysis of existing processes, reports, KPIs, and KPI calculation methodologies
• Design and introduction of new, standardized customer KPIs (gross/net), as well as key steering metrics with consistent linkage across all lines of business
• Recalculation, validation, and plausibility checks of KPIs based on existing and newly integrated data sources
• Conceptual support for the development of an integrated reporting and performance management setup
• Execution of customer insights analyses to identify patterns and anomalies within customer data clusters

Large retail company – Consultant in Karlsruhe: Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:

• Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
• Strategic-operational consulting for the introduction of RELEX including best practices
• Support in defining overarching goals and requirements (2-year target picture)
• Guidance in scoping a relevant supply chain network segment for the project
• Development of a roadmap for iterative, incremental RELEX setup and rollout
• Assessment of project dependencies (interfaces, configurations, etc.)
• Advice on prioritized implementation of business requirements and data interfaces
• Support in test planning (data validation, system testing, UAT)
• Consulting on internationalization, change management, training, and knowledge transfer
• Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX

Insurance company – Management Consultant in Munich: Analysis, consulting and support for the optimization of a large-scale business and IT transformation. Focus on strategically important programs and modernization projects in the area of Managed Services Operations and processes:

• Review of project plans and deliverables; analysis of programs and projects (e.g. cloud approach, process standardization, system integration, roadmaps)
• Identification of technical, functional and personnel risks and challenges; development of content-related measures and alternative solutions
• Proposal of quality improvements for program and modernization efforts
• Sparring partner and professional, technical, structural and organizational consulting for project and program management

Large retail group – Management Consultant & Stream Lead in Cologne: Consulting, process, project and product management for the introduction and implementation of a large strategic program in the field of advanced analytics, assortment and space management:

• Setup, test and rollout of a new space planning, automation and optimization product based on the existing cluster-based merchandising approach
• Definition and setup of new processes and transformation and change management measures for the new store-specific merchandising approach
• Collaboration with Advanced Analytics and IT (internal and external) for software implementations, automations, extensions and interfaces
• MVP approach and piloting in phases with gradual rollout (pilot with 80 stores, region with 500 stores, national level with 4000 stores)

Large retail company – Agile Coach & Change Agent in Cologne: Agile coach, OKR master and facilitator for the introduction of the OKR approach in a large strategic digitization program for retail stores:

• Coaching of the core team with topic managers and team leads
• Introduction to the OKR topic and setup of the OKR cycle
• Establishment of the OKR approach in teams and on a cross-team level

Delivery and logistics company – Management Consultant in United Kingdom: Consulting and coaching in the restructuring of the Data Analytics department:

• Analysis of current challenges
• Definition of overarching goals
• Development of a proposal for a new team structure
• Identification of required competencies, skills and responsibilities
• Advisory and alignment on communication and change management strategy

• Running team development measures to improve collaboration and resolve conflicts within the individual teams
• Capturing and optimizing processes, value streams and customer journeys
• Creating transparency in data and information flows
• Coaching emp...

• Analyzing, aligning and modeling business processes (BPMN 2.0) for the 'The New Retail' program in the areas of invoicing, tax, customs and accounting
• Tracking user stories and their impact on processes
• Point of contact for preparing the tool migration from Symbio to Signavio for the mentioned areas
• Power user after the introduction of Signavio, point of contact and coach for other process modelers

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Industry focus: Automotive, IT, Chemicals, Insurance, IT Security
• Project planning & portfolio management with MS Project and cplace
• Implementation and operation of an Information Security Management System (ISMS)
• Process management (modeling & optimization) with BIC
• Delivery of automotive driver assistance systems (ADAS)
• Change management (evaluation to go-live)
• Migration projects and risk management
• IT development (SAP S4Hana, embedded software) using Scrum, Agile and Waterfall
• Data modeling (top-down, bottom-up, re-engineering)
• Master data management (infrastructure, interface, BPM, GPM)
• Customer relationship processes (CRM, ERP)
• Material data management (MDM) regarding consistency and quality
• Digital asset management (content, structure, standard metadata)
• Sales management (service policy, CRM, key account management, vendor management)

• Developed organization, task descriptions, processes and systems of the controlling system to improve activities.
• Harmonized ERP software within the group across IT procurement, plan data, controlling and reporting.
• Designed the basis for an agile and modern IT control system.
• Set up budget plans and supported master data and planning.
• Monitored and validated projects in the PM tool Sciforma, covering OPEX and CAPEX in line with legal requirements and group rules.
• Performed PMO assistance activities including meeting minutes, presentations and reports.
• Tools: SAP FI/CO, SAP MM, SAP PPM, PM-Tool Sciforma, MS Office 365.

• Cisco SDA LAN network
• Transition and transformation

• Developed and operationalized a digitalization strategy to ensure a seamless value chain across all business areas in coordination with executive management
• Implemented a process management standard and led the process organization
• Program management: directed the design, implementation and coordination of the rollout across all value-adding business units
• Reported on the program to stakeholders and executive management
• Supplier management: selected, contracted and managed suppliers within the digitalization program
• Redesigned the process organization, defined new process standards and developed training programs

• Designed and implemented a new user support tower organization as part of the global IT transformation initiative.
• Created an operating and control model for the central service desk, including downstream support units (field service, VIP support, service points).
• Performed a comprehensive as-is analysis of existing service desk and field service structures and developed a target architecture based on ITIL 4 and SIAM.
• Defined roles, responsibilities, and governance mechanisms for internal IT and external providers.
• Prepared the blueprint document Service Management & Governance Handbook (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
• Developed a KPI and SLA framework to measure service quality and performance in global user support.
• Defined the reporting and review structure (operations meeting, service review meeting, management steering board).
• Prepared RFP documents for the external tendering of L1/L2 support services, including definition of scope, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
• Supported procurement and legal departments in evaluating and negotiating vendor proposals and assisted in vendor selection and contract finalization.
• Oversaw the handover to operational support, including knowledge transfer, training of provider teams, and establishment of a continuous improvement process (CSI).
• Methods / framework / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, operating model canvas, KPI & SLA design, governance & performance management

• 21 projects ≥ 6 months at large and medium-sized companies
• 13 projects as project or subproject manager
• 6 international projects with English as project language

• Lecturer for the AI Manager in Insurance certification course

• Release Management
• Project Management
• Business Analysis
• Scrum
• SAFe

• Current engagement: ERP implementation (Microsoft Dynamics365) for a global Automotive Supplier