Eva (Sybille) Zepke-Manager Business Service Management & Digitalization
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Experience
Manager Business Service Management & Digitalization
Dacoso GmbH
- Developed and operationalized a digitalization strategy to ensure a seamless value chain across all business areas in coordination with executive management
- Implemented a process management standard and led the process organization
- Program management: directed the design, implementation and coordination of the rollout across all value-adding business units
- Reported on the program to stakeholders and executive management
- Supplier management: selected, contracted and managed suppliers within the digitalization program
- Redesigned the process organization, defined new process standards and developed training programs
Management Consultant
Cassini Consulting AG
- Interim Digitalization Manager: prioritized the digitalization strategy and implemented agile product and service development at an energy provider
- Designed and set up the product management process for critical infrastructure in the public sector
- Designed a pavement management system, including supplier selection, for the city of Munich
- Built the Smart Products & Services consulting division both technically and commercially and established agile product portfolio management
- Managed the planning and setup of a test lab for service systems in retail
Various Roles
Elektrobit Automotive GmbH
- Program Manager Processes & Systems in product development: developed and implemented standardized processes and support systems for an ASPICE-compliant software platform for autonomous driving
- Executive Assistant to the COO: led task forces in project management for international navigation software projects and redesigned the governance for app development
- Global Program Manager for Lean and agile development management: provided technical leadership for a global change program to introduce agile methods (Scrum, Kanban, Scrum of Scrums) and reported to the executive board
Senior Lead Consultant
MaibornWolff GmbH
- Manager for business intelligence systems in engineering: developed a portfolio of offerings, evaluated cooperation partners, and created a business case for data analytics-based control systems
- Project lead for designing a governance system with a focus on test management for full vehicle software; set up a three-level maturity monitoring with a prototype implementation in Tableau
- Solution Architect for quality management of parts: acted as an intermediary between business units, program management and IT for efficient QM processes across the entire product lifecycle
- IT project manager coaching for a retail client: trained and supported key stakeholders in project management, requirements and process management, and supplier management for one year
IT & Technology Consultant
Altran Deutschland S. A. S. & Co. KG
- Restructured core processes for project portfolio management and resource planning and reactivated the Munich IT account with an international rollout
- Led task forces and provided agile project manager coaching for developing an onboard diagnostic database for engine control in the automotive sector
- Built and led the optical systems competence center for automotive: developed and established development processes including IT infrastructure based on ASPICE
- Requirements manager for the engine start-stop system at BMW: revised and aligned requirements
- Developed a traceability concept for documentable parts in corporate quality, including process modeling and a governance matrix
- Designed quality standards for a plant setup in Romania and supported supplier selection for a traceability system
IT & Process Consultant
MSG Systems AG
- Development of a functional design for an error management system in product and process quality (PPQ): reengineering the legacy system, designing new features, defining process interfaces, and prototypical coordination in customer workshops
Project Controller Process & Systems Engineering Product Quality
I. K. Hofmann GmbH
- PPQ project management: harmonizing the error management process across all plants and departments (development, production, sales) through process modeling and coordination with quality managers
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Automotive, Information Technology, Professional Services, Retail, Energy, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Product Development, Quality Assurance, Operations, Procurement, and Strategy.
Summary
My career has been marked by continuous growth in IT-based transformation, process optimization and strategic project management. With my degree in industrial engineering and business administration, I have a solid foundation for understanding complex business and technical relationships.
I am especially distinguished by my ability to lead complex strategic projects and effectively guide teams. I am not afraid to make tough decisions to ensure project success.
Another focus of my work is deriving digitalization strategies from higher-level business strategies and putting them into action.
For my next career step, I am looking for a position that gives me extensive creative and strategic responsibility. My goal is to use my skills in deriving and executing digitalization strategies as well as managing complex transformation programs to sustainably improve companies and prepare them for the challenges of the digital future. I also want to bring my expertise in organizational development and business model transformation in the context of digitalization to full use.
Skills
General Skills
- Program & It Project Management
- It-Based Transformation
- Strategy & Governance
- Change Management
- Communication
- Product & Service Management
- Stress Resistance
- Hands-On Mentality
- Process And System Architecture
- Operational Excellence
- Process Management
- Team Leadership
It Skills
- Ms Office
- Ms Visio
- Drawio
- Aris
- Uml
- Confluence
- Balsamiq
- Atlassian Jira
- Ms Project
- Doors
- Hp Quality Center
Trainings
- Ai & Data Science (Completion 2025)
- Leadership Communication
- Labor Law
- Employee Appraisals
- Conflict Management
- Irep
- Itil
- Aris & Bpmn Process Management
- Change Management
- Agile Project Management
- Lean Management
- Kaizen
- Continuous Improvement Process (Cip)
- Presentation Techniques
- Workshop Design
- Rhetoric & Presentation Techniques
- Business Development
Competencies
Digitalization
- Deriving A Digitalization Strategy From The Corporate Strategy, Digitally Securing The Operational And Commercial Value Chain, Implementing Digital Services To Improve The Customer Experience Through Customer Centricity, Developing Digital Products, Budgeting, Organizing And Prioritizing Digital Teams, Fostering A Digital Mindset
Process Management
- Strategic Process Management In Both End-To-End Value Chain Implementation And Product Development, Especially E/E, Establishing Process Organization, Implementing Process Management Standards, Process Analysis, Process Design, Identifying Process Optimizations, Process Modeling And Documentation, Aris, Epc, Bpmn, Process Maps, Process Understanding, Lean Management, Cip
Program Management
- Developing Program Structure, Defining Framework Conditions And Guidelines For Programs And Single Projects, Securing Project Interfaces, Planning & Setup Of Projects, Developing Policies, Setting Methods And Priorities, Defining Governance For Multi-Projects, Steering The Pmo, Marketing & Communication Of The Program, Quality Assurance
It Project Management
- It Project Leadership, Project Management, Project Coordination, Project Controlling, Defect Management Reporting, Risk Management, Stakeholder Management, Supplier Management, Implementation, Project Management Software, Crisis Management
Organizational Development
- Organizational Design, Implementing Organizational Structure And Processes, Optimizing Structural And Cultural Setup, Developing And Managing Change Measures For Organizational Structure, Increasing Organizational Performance
Strategy & Governance
- Strategic Analysis Methods, Strategy Development And Cascading, Ensuring Control Processes, Developing And Monitoring Kpis And Kpi Systems, Operationalizing Control To Monitor Strategy Implementation, C-Level Presentation Experience
Product & Service Management
- Product Strategies, Product Lifecycle Excellence, Request Management, Lean Startup, Agile Product Management, Process Optimization Around Product Management And Development, Customer-Focused Implementation Of Itsm Processes
Software Development
- Requirements Management, Quality Management, Problem Resolution Management, Change Management, Software Project And Program Management, Test Management, Agile Development Processes, Customizing Standard Software, Custom Development, V-Model
Requirements Engineering
- Business Case, Stakeholder Analysis, Requirements Elicitation, Developing Product Vision, Requirements Classification, (Model-Based) Requirements Documentation, User Stories, Story Mapping, Uml, Use Case Specification, Data Modeling, Requirements Modeling, Requirements Validation, Requirements Management, Change Management
Change Management
- Planning And Managing Change Programs And Measures, Transition Management, Training/Coaching Of Trainers
Soft Skills
- Digital Technologies And Ecosystems, Hands-On Mentality, Assertiveness, Stress Resistance, Communication From The Ground Up To Top Management, Digital Mindset, Entrepreneurial Thinking, Team Leadership, Creating Team Spirit
Languages
Education
Hamburger Fernhochschule
Dipl.-Wirt.Ing. · Industrial Management and Engineering · Hamburg, Germany · 2.6
RWTH Aachen
Dipl.-Kffr. tech. · Operations Research, Business Informatics, Production Engineering · Aachen, Germany · 2.2
RWTH Aachen
Mag. · Economics · Aachen, Germany · 1.7
Certifications & licenses
Class B
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Eva is based in Gröbenzell, Germany and can operate in on-site, hybrid, and remote work models.
Eva speaks the following languages: German (Native), English (Advanced).
Eva has at least 19 years of experience. During this time, Eva has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 3 years and 9 months. Note that Eva may not have shared all experience and actually has more experience.
Based on recent experience, Eva would be well-suited for roles such as: Manager Business Service Management & Digitalization, Management Consultant, Various Roles.
Eva's most recent position is Manager Business Service Management & Digitalization at Dacoso GmbH.
In recent years, Eva has worked for Dacoso GmbH and Cassini Consulting AG.
Eva is most experienced in industries like Automotive, Information Technology, and Professional Services. Eva also has some experience in Retail, Energy, and Government and Administration.
Eva is most experienced in business areas like Project Management, Product Development, and Quality Assurance. Eva also has some experience in Operations, Procurement, and Strategy.
Eva has recently worked in industries like Information Technology, Professional Services, and Energy.
Eva has recently worked in business areas like Project Management, Operations, and Procurement.
Eva holds a Master in Industrial Management and Engineering from Hamburger Fernhochschule, a Master in Operations Research, Business Informatics, Production Engineering from RWTH Aachen and a Master in Economics from RWTH Aachen.
Eva has 1 certificate: Class B.
The availability of Eva needs to be confirmed.
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