SAP Signavio Experts in Munich

• Agile Transformation Coach within an SAP-driven End-to-End Lead-to-Cash program, supporting leadership and management teams in implementing and evolving the Sherpa Way of Working, strengthening Agile practices, role definitions and responsibility clarity (RACI), and delivery effectiveness
• Member of the leadership core team for the Way of Working, shaping and evolving agile operating models, challenging existing practices, and driving pragmatic, system-level improvements
• Conceptualized a Polarion-based Scrum Master dashboard as a single, role-based entry point for sprint status, dependencies, risks, and governance artefacts, reducing reporting overhead and improving transparency
• Provided targeted 1:1 coaching to the Master Scrum Master and Scrum Masters, strengthening leadership capability, role effectiveness, and support for team-specific challenges, including the redesign of Scrum Master syncs and collaboration formats
• Worked with teams and leadership on End-to-End Lead-to-Cash process analysis and documentation in SAP Signavio, supporting alignment, transparency, and a shared understanding of process expectations across teams

• Europe's largest stem cell bank; company revenue: 78 Mio. EUR; employees 700; personnel responsibility: 18; duration: 6 months
• Interim takeover of all teams in the areas of sales/inside sales, order management and service
• Separation of the order business in Germany/Austria into two GmbHs under my leadership, while also integrating an acquired company into the German operational business
• Additional creation of new KPIs and adjustment of processes with internal interfaces and customers
• Requirements management for the introduction of the new CRM
• Full implementation of the above-mentioned operational integration and separation of the areas
• Improvement of KPIs in call accessibility, first-contact resolution rate and response time
• Established newly introduced customer feedback management
• Structured handover of the area to my successor

• Analyzing, aligning and modeling business processes (BPMN 2.0) for the 'The New Retail' program in the areas of invoicing, tax, customs and accounting
• Tracking user stories and their impact on processes
• Point of contact for preparing the tool migration from Symbio to Signavio for the mentioned areas
• Power user after the introduction of Signavio, point of contact and coach for other process modelers

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Developed organization, task descriptions, processes and systems of the controlling system to improve activities.
• Harmonized ERP software within the group across IT procurement, plan data, controlling and reporting.
• Designed the basis for an agile and modern IT control system.
• Set up budget plans and supported master data and planning.
• Monitored and validated projects in the PM tool Sciforma, covering OPEX and CAPEX in line with legal requirements and group rules.
• Performed PMO assistance activities including meeting minutes, presentations and reports.
• Tools: SAP FI/CO, SAP MM, SAP PPM, PM-Tool Sciforma, MS Office 365.

• Insourcing a system-critical IT application to meet regulatory requirements in payment transactions
• Preparing project plans, cost estimates, and schedules for project phases
• Capturing and documenting processes
• Identifying critical paths in processes
• Preparing management documents and committee materials
• Methodology: Waterfall project management, risk and control assessments
• Tech & Tools: Project management software

• Business intelligence and KPI specification and playbook for 35 European companies.

• Program governance support: assisted in maintaining planning and resource utilization, ensuring alignment with scope, quality, and timeline constraints
• Meeting and communication strategy: facilitated organization of steering committees, working groups, and all-hands meetings; prepared materials, created meeting minutes, and coordinated logistics
• Project reporting and coordination: collaborated with project managers on comprehensive project deliverable reports and ensured effective communication across all levels
• Deliverables oversight: monitored and controlled project deliverables to meet program requirements
• Change initiative coordination: supported assessment of change impacts on the integrated program management plan
• Project management certifications: trained in Prince2, IPMA, certified Scrum Master, and Product Owner
• Problem-solving: proactively identified and resolved issues efficiently
• Analytical and organizational skills: exhibited strong analytical abilities and exceptional organizational skills in structured and unstructured environments

• Roll-out of European-wide used-car remarketing platform to centralize the sales volume and harmonize the business processes
• Responsible for the overall project management, execution of the process analysis, followed by steering of the IT development
• Close intercompany collaboration and ensuring of stakeholder communication
• Setup of management task force
• Technologies: Celonis & UiPath
• Result: Added +500 million EUR trading volume p.a. and integration of two key markets

Streamline – implementation of S/4 HANA Utilities in cooperation with Accenture

• Consulting and coaching of program management (OPL)

• Planning and support in executing all organizational and system technical activities to migrate from SAP IS-U to SAP S/4 HANA Utilities

• Communication and coordination with involved stakeholders and committees (core team, program management, steering committee)

• Project and process management

• Coaching of the stream leads in the main project

• Requirements management for interface connection of ancillary systems (non-SAP systems)

• Risk management

• Resource and capacity planning

• Consulting the existing migration, test, interface/ancillary system, and training teams

• Consulting on managing the SAP systems cut-over

• Planning and management including necessary post-migration activities (e.g., verification, documentation, adjustments)

• Team coaching & servant leadership: supporting one or more Scrum teams as coach, facilitator, and servant leader

• Promoting self-organization, personal responsibility, and continuous improvement

• Facilitation and continuous improvement of Scrum events (daily, planning, review, retrospective)

• Ensuring adherence to Scrum values, principles, and practices

• Identifying and actively managing impediments to ensure team productivity

• Working with product owners, agile coaches, and leaders to resolve structural hurdles

• Supporting agile scaling in frameworks such as SAFe, LeSS, or Nexus

• Co-designing agile transitions as part of MVV's digital strategy

• Building an agile mindset in the organization through training, workshops, and active role modeling of agile principles

• Collaborating with other Scrum Masters and agile coaches in the company-wide agile chapter

• IT systems: ERP: SAP IS-U, SAP S/4 HANA Utilities