SAP Signavio Experts in Germany

As a project coordinator in development projects (consisting of software and hardware), I was responsible in an advisory capacity for creating recommendations and organizational framework conditions in the areas of reporting, project scheduling, progress tracking, resource allocation, and presentation of results.

• Technology stack: Teams, Azure DevOps, Android
• Keywords: software, hardware, AI, MDM, Kanban, requirements specification, functional specification, SaaS, ergonomics, health, medical device

Industry: Finance/Insurance

• Sparring partner for the data protection team
• Taking over tasks from the data protection backlog
• Updating data protection processes
• Updating TOMs
• Revising template documents (including DPA, data protection guidelines)
• Conducting audits (authorization concept, software development)
• Taking over tasks from day-to-day operations
• Processing data protection reports
• Conducting DPIA and TIA
• Reviewing data processing agreements
• Designing and delivering trainings
• Standard Data Protection Model
• AI and data protection

Result: Successfully supported the data protection team, worked through the data protection backlog, and delivered trainings successfully

• Project management for software projects in the brake control unit area with a focus on deadlines, costs, and quality.
• Planning, control, and reporting of project progress, risks, dependencies, and work packages.
• Planning and tracking of work packages using PTC Integrity.
• Organizing and moderating customer meetings as well as coordination with internal departments, external suppliers, and third parties.
• Creating and maintaining project documentation according to Automotive SPICE requirements as well as management reporting.

• Definition and setup of the subject areas
• Building a governance model for the department with the areas of responsibility
• IT strategy, project management, process management, and quality and sustainability management
• Developing a communication strategy within the group
• Creating the IT strategy
• Designing templates, guidelines, and processes for consistent work
• Capturing strategic guardrails and grouping ongoing projects – deriving a roadmap for strategic planning
• Reviewing ongoing projects
• Creating staffing calculations and volume structure
• Defining job profiles

• Capturing the current processes Incident Management, IT Service Request Management, Problem Management, Change Management, Service Configuration Management (including CMDB)
• Carrying out maturity assessments for these processes based on the ITIL® 4 Maturity Model
• Analyzing the different service value streams based on the ITIL® 4 value stream model
• Agreeing maturity levels for the processes being reviewed
• Developing and approving a roadmap to achieve and measure the respective maturity levels
• Presenting the approach, including milestones, to management for approval
• Managing external service providers in 1st level support

Europe-wide re-platforming & centralization

• Independently created the migration concept and implementation plan for the Europe-wide centralization and consolidation of IT services for around 20 European companies as part of a re-platforming program.
• Migration assessment: analysis of the existing IT, infrastructure, application, and service landscapes of the companies as the basis for the migration strategy.
• Development of the centralized target vision and target architecture based on a modern technology stack, taking platform and containerization approaches into account.
• Design of a highly available central infrastructure in an active-active model across two data centers; consideration of cloud, infrastructure, application, CMDB, and IAM services.
• Development of the migration and transformation roadmap, including defining migration waves, dependencies, requirements, and priorities for the move from decentralized services to the central platform.
• Analysis of technical and organizational dependencies, identification of migration risks, and development of a structured approach for step-by-step migration and centralization.
• Creation of target, solution, and implementation views for each service domain; design of the end-to-end join-move-leave process as a blueprint for the European rollout (Jira/Jira Asset Management).
• Alignment of migration strategy and roadmap with European companies, management, IT, providers, and other stakeholders; presentation of the 12-month roadmap to the Managing Director Europe.

Project scope: Supported the establishment, scaling and continuous improvement of project management and support processes by modernizing governance, processes, documentation, deliverables tracking, training content and tool-supported ways of working across a complex energy project environment.

Key contributions

• Supported the build-up and maturation of the PMO department, including governance structures, operational frameworks, project management processes, templates and deliverables tracking mechanisms.
• Conducted As-Is analysis of existing processes and their documentation, including process inventory, interface mapping, problem identification and creation of visualizations and white papers to improve shared understanding.
• Reviewed and improved project management documentation, templates and work instructions, including support for a project document master list to strengthen standardization and control.
• Designed and supported rollout of a lessons learned process and related system/application, including pilot preparation, coordination and implementation support.
• Mapped and supported implementation of a new resource management process connected to the rollout of a resource planning tool.
• Led and supported adoption of agile ways of working and Atlassian tools, including Jira and Confluence team boards, plans/roadmaps, dashboards, sprint planning and retrospectives.
• Acted as key user for continuous usage improvements in PMO tools and collaboration practices.
• Developed training curricula, instructional videos, supporting materials and PMO Open Doors sessions to improve capability transfer and provide a recurring forum for updates and information sharing.
• Developed a skills matrix concept and supported rollout as a basis for structured capability management and training demand analysis.
• Supported preparation of department offsites, implementation of a new Integrated Management System (IMS), creation of a SharePoint-based PMO website and department integration after restructuring.

Results / business impact

• Improved project management & PMO structure, processes and their documentation
• Enhanced transparency and standardization across processes, documentation, governance routines and project deliverables tracking.
• Enhanced information flow and knowledge transfer through SharePoint-based communication, PMO forums, training curricula and instructional videos.
• Strengthened lessons learned, resource planning, agile collaboration, capability management and post-restructure department integration.

• Overall project planning for resources, budget, costs, license and service contracts, cost optimization and negotiations
• Leading and managing the project team and achieving the project goals
• Leading digitalization projects and their phases such as concept, planning, change and requirements management, configuration, implementation, testing, interfaces, communication and approval
• Conducting planning meetings
• Organizing, planning and conducting team, customer and requirements workshops with up to 50 participants at operational and management level
• Main contact for technical and functional topics as well as project coordination
• Recording and maintaining backlogs (user stories and EPICs) in Jira and turning requirements into user stories and prioritizing them
• Approval and publication of online services in the Wirtschafts-Service-Portal.NRW (WSP.NRW)
• Creating and maintaining project documentation
• Planning and designing the nationwide rollout/reuse as part of the once-for-all principle via WSP/FIT-Connect
• Communication between stakeholders, customers, authorities and the Ministry of Economic Affairs, Industry, Climate Protection and Energy (MWIKE)
• Work according to the SCRUM method

• Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
• Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
• Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
• Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
• Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
• Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
• Methods used: Agile methods, SCRUM, SAFe
• Tools used: Optimizely, Jira, Confluence
• Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.

• Transition of Microsoft Azure operations to BTC AG
• Responsibility: budget of €60k
• Staff: leadership of 5 people
• Tools: Office 365, JIRA, Confluence

• The goal of BIENE is to provide a uniform program for tax collection for all states.

• In tax collection, the aim is to collect the assessed taxes. This includes handling due dates, documenting incoming and outgoing payments, triggering reminders or refunds. Statute of limitations and payment reminders also play an important role. All payment transactions with banks and accounting are mapped in BIENE.

• Setting up the architecture and coordinating the provisioning of development and test environments at the Hanover location

• Installing and configuring environments on Linux servers (Apache Kafka, PostgreSQL)

• Interface tasks: coordinating and aligning the integration of software products from other departments and their test data

• Upgrading application server, JDK, Maven project structure

• Environment coordination and build management

• Implementing external interfaces

• Implementing business requirements

• Designing and implementing RESTful APIs and OpenAPI specifications

• Designing and implementing microservice architecture

• Setting up and maintaining CI/CD pipelines

• Deploying applications on OpenShift

• Creating technical documentation and diagrams

• Working with SQL databases (Oracle and PostgreSQL)

• Setting up authentication and authorization for the application and users

• Containerizing the application (automated deployment via CI/CD pipeline)

• Migration of financial data from Microsoft Dynamics to SAP ECC for eleven companies, as well as from SAP S/4HANA to SAP ECC for one additional company. At the same time, an interface from an operational leasing tool to SAP S/4HANA had to be tested from a business perspective and aligned in an audit-proof way.

• Lead and plan the migration work packages, create the migration concept for accounts payable and accounts receivable with active customer-vendor integration, set up the reconciliation and QA method, test management, cutover planning, and audit-proof project documentation.

SAP/business focus: SAP S/4HANA, SAP ECC, FI, Business Partner/CVI, Finance Data Migration, Reconciliation, Test Management, Cutover

• Traceable and audit-proof migration of multiple companies with clear reconciliation logic, strong QA evidence, and controlled cutover.

• Support for one of the largest logistics service providers in handling ServiceNow tickets in the areas of SAP MDG, Business Partner (BP), customer and supplier master data
• Technical analysis and resolution of tickets through in-depth review of various database tables
• Creation and maintenance of accounting clerks in the system
• Deactivation of company codes using transports
• Carrying out mass changes with LSMW (Legacy System Migration Workbench)

• Teaching knowledge about modern technologies
• Interactive teaching using tools such as miro