Event-Driven Process Chain Experts in Germany

• Product Analytics, Mobile App Tracking & Tracking Governance (B2C Mobility App) – agile project management (Scrum/Kanban)
• Product Ownership for Product Analytics and Mobile App Tracking of the EnBW mobility+ app; gathering, prioritizing, and translating business requirements into actionable concepts and Azure DevOps user stories with acceptance criteria.
• Derivation of tracking requirements when introducing new app features (including Resilient Map), definition of tracking parameters (screens, events, custom definitions), and ensuring privacy-compliant tracking (Firebase, GA4, Adjust) based on the tracking concept.
• Design and adaptation of dashboards and funnel reporting for campaigns (GA4 validation, onboarding and order flow analyses, conversion funnels, charging start flow) to identify drop-off points and optimization potential.
• Management of the technical raw data export (Adjust to BigQuery) and connection to the data warehouse/data lakehouse, including data mapping; collaboration with international development teams, Data Engineering, Marketing/Sales, and Product Management.
• Establishment of standardized tracking architecture, naming conventions, and governance; analysis and expansion of tracking (new features and “blind spots”), test design, handover to testers, and quality assurance and approval before releases; documentation in Conceptboard.

• Development of an agent-based governance platform for the automated assurance of EU AI Act compliance and ODA-compliant orchestration of AI services in complex enterprise environments.

• Design and implementation of an agent-based "Mission Control" framework (Aletheia Conductor) for autonomous state monitoring and process control.

• Development of "Compliance-as-Code" (CaC) solutions based on OPA/Rego for system-wide enforcement of regulatory guardrails.

• Integration of TM Forum ODA standards (TMF630, TMF622, TMF642) to ensure interoperability and standardization.

• Building a highly available event-driven architecture using Redpanda and CloudEvents v1.0 for near-real-time event processing.

• Implementation of an audit-proof "Evidence Chain" through cryptographic linking of trace logs in preparation for automated audits.

• Tech Stack: Java 21 (Quarkus Native), TypeScript (Next.js), Redpanda (Kafka API), CloudEvents v1.0, OPA (Open Policy Agent) & Rego, TimescaleDB, ZincSearch, Redis, TM Forum ODA, Git, GitHub, Clean Code Development, Like-C4.

• Designed and moderated a NIS2 preparation workshop for RAS Reinhardt Maschinenbau GmbH and its IT service provider Catuno GmbH. Together with executive management and IT leadership, the current status was assessed, an initial GAP analysis was conducted and areas for action were prioritized based on ISO 27001.
• Developed an ISO-27001-based regulatory framework (ISMS) for NIS2 compliance, including a structured current/target GAP analysis, targeted improvement of the security maturity level and preparation of the organization for NIS2 audit readiness.

Sub-project lead in an agile IT environment

Leading a software development team (10 employees)

• Leading a software development team with 10 employees
• Budget responsibility approx. 3 million euros per year
• Conducting employee and job interviews
• Responsibility for resource planning (budget and employees)
• Digitalization of a web interface
• Regular reporting to customers and stakeholders (C-level)
• Product management: developing and implementing product strategies; defining requirements to guide product development
• Structuring product development & continuous testing efficiently to quickly incorporate feedback & compliance points
• Close collaboration with stakeholders & various teams to understand requirements, set priorities, ensure rollout, and increase user-friendliness
• Project experience in an energy industry company, including the functioning of energy markets, the basics of energy generation and distribution, as well as current challenges and developments in the industry
• Project experience in the railway sector - including the structure and operation of railway systems.
• Project experience within the 16.7 Hz traction power sector incl. knowledge of regulatory processes
• Formulating the sub-project charter and the project profile according to the project standard together with the project management
• Controlling service delivery according to the project charter
• Planning and controlling human resources including budget planning for the sub-project
• Ensuring the work capacity of the sub-project participants, e.g. by requesting access rights and documents for the sub-project team
• Planning and control for the respective sub-project (time, scope, budget) including the creation of necessary documents
• Alignment with the business department and Product Owners to plan the sub-project scope and the corresponding implications
• Executing milestone planning according to the agreed process model
• Effort estimation and support of sub-project controlling as well as overall project controlling in forecasting and planning
• Reporting sub-project status (according to status slide template) including progress (according to progress measurement)
• Analyzing, preparing, and addressing action and decision requirements
• Escalating sub-project issues to the project management
• Creating and managing Change Requests (CR)
• Quality assessment of completed task packages from a project management perspective (time, scope, and budget)
• Implementation management of the overarching guidelines and requirements in the sub-project, supported by cross-functional roles on the functional and technical side.
• Identifying, managing, documenting, and communicating opportunities, risks, and dependencies within and across sub-projects
• Supporting project management in creating the overall project plan and overall status reports
• Preparing and managing commissioning including the required documents and protection needs assessment

Scrum Master in an agile IT environment supporting a software development team in the full-stack area (7 people)

• Close collaboration with stakeholders & various teams to understand requirements, set priorities, ensure rollout, and increase user-friendliness
• Implementation of the selected Scrum method, including the required events, meetings, artifacts (product backlog, sprint backlog, burndown charts), metrics, as well as conducting required training in an agile IT environment
• Preparation of Scrum events such as Daily, retrospectives, Review, Sprint planning, estimation, and refinement (agile way of working)
• Moderation of retrospectives and elimination of obstacles to move the team and product forward
• Preparation of action items and retros via whiteboard and Figma
• Application and improvement of agile methods such as Kanban, Scrum, SAFe, or Scrum of Scrums
• Tracking the "Definition of Done" and "Definition of Ready" for all work results of the development team
• Advising on information flow and communication improvements between Product Owner and project team
• Experience with automation, validation such as mandatory field checks, notification functions, creation of filters, boards, and reports via JQL, and setting up cycle time
• Use of Jira & Confluence
• Setting up a progress measurement for project management to transparently map planned vs. actual team capacities and actual efforts for user stories
• Measuring team progress: creating team KPIs: "velocity", "burn-down chart", "throughput", "costs", "quality", "scope"
• Evaluation of agile metrics, process management, and process modeling methods (BPMN, EPC, UML)
• Communication and moderation know-how
• Methodological competence proven in conflict discussions

• Defined and established the areas of responsibility
• Built a governance model for the department and its areas of responsibility
• IT strategy, project management, process management, and quality and sustainability management
• Developed a communications strategy for the group
• Created the IT strategy
• Designed templates, guidelines, and processes for consistent ways of working
• Recorded strategic guidelines and grouped ongoing projects – derived a roadmap for strategic planning
• Reviewed ongoing projects
• Prepared staffing calculations and capacity planning
• Defined job profiles

Initial situation: The managing director wanted to move from a project model to a scalable product model. Product ideas were there, but the path to a product-oriented company was not.

Developed a market-ready, scalable offer

Sharpened market segmentation

Optimized offer structure and pricing

Positioned it as a premium product

Created consistent branding between product and company

Aligned the corporate website and LinkedIn campaign with product communication.

Entrepreneurial coaching

• The goal of BIENE is to provide a uniform program for tax collection for all states.

• In tax collection, the aim is to collect the assessed taxes. This includes handling due dates, documenting incoming and outgoing payments, triggering reminders or refunds. Statute of limitations and payment reminders also play an important role. All payment transactions with banks and accounting are mapped in BIENE.

• Setting up the architecture and coordinating the provisioning of development and test environments at the Hanover location

• Installing and configuring environments on Linux servers (Apache Kafka, PostgreSQL)

• Interface tasks: coordinating and aligning the integration of software products from other departments and their test data

• Upgrading application server, JDK, Maven project structure

• Environment coordination and build management

• Implementing external interfaces

• Implementing business requirements

• Designing and implementing RESTful APIs and OpenAPI specifications

• Designing and implementing microservice architecture

• Setting up and maintaining CI/CD pipelines

• Deploying applications on OpenShift

• Creating technical documentation and diagrams

• Working with SQL databases (Oracle and PostgreSQL)

• Setting up authentication and authorization for the application and users

• Containerizing the application (automated deployment via CI/CD pipeline)

• As part of the program (RAITT Transformation/Inlife Tribe), efficient handling of all processes for existing customers during ongoing operations and in customer service, including payments and billing, with the goal of ensuring customer satisfaction through excellent service and efficient problem solving

• Leading the Usage-to-Payments value stream and cross-functional teams as the responsible Epic Owner in the strategic RAITT transformation program

• Managing, prioritizing, providing functional direction and driving decision-making processes between business, architecture, development and outsourcing partners

• Backlog prioritization, strategic roadmap development and release readiness decisions

• Establishing governance, quality assurance and delivery standards in the payment ecosystem

• Communicating program-critical decisions to sponsors, Product Owners and technical control centers

• Ensuring smooth payment processes, accurate billing and integration with financial systems

• Optimizing payment methods, managing payment service providers and efficiently handling credit checks, dunning and debt collection

• Focus on postpaid business models with bank transfers, direct debits, returned direct debits and payouts

• Responsibility for alternative payment methods such as credit cards and PayPal, integration of payment service providers and risk management

• Design and supervise implementation, testing and rollout of end-to-end processes and system integrations (frontend & backend)
• Integrate with OEMs (Daimler, BMW/MINI) and CPOs (Ionity and others)
• Introduce CPO discount packages with lifecycle processes
• Implement consenting process for GTC & tariff updates and marketing opt-ins via SAP Emarsys
• Automate blocking/unblocking of customers and integrate MS Dynamics CRM and proprietary 3rd level tool
• Coordinate migration and go-live of new fleet portal
• Migrate PSP from Datatrans to Adyen (credit card, PayPal) and integrate SEPA/BACS with Adyen via webhooks
• Support and enhance OpenInformer billing engine: Oracle→PostgreSQL migration, PostgreSQL upgrade, regression test suite, performance troubleshooting, invoice relocation to Azure Storage
• Identify and analyze fraud cases and implement countermeasures
• Provide problem management, incident support and hypercare after major rollouts

LOIS is the central integration platform that enables the processes between all REWE applications across the entire supply chain. As an IT Business Engineer, I support the NEO program in renewing the logistics integration platform "LOIS" for REWE and Penny in Germany and Europe.

• Create product vision

• Commission Scrum teams

• Create schedule and coordinate with project lead

• Coordinate and align with stakeholders

• Harmonize processes across initiatives

• Present project content at C-level

• Create security concept for classified information up to DEU GEHEIM and NATO SECRET considering BSI GS, KRITIS, SÜG, VSA

• Plan service changes to underpinning services

• Design architecture for secure infrastructures

• Dependency management in project context

• Risk management

• Requirements management

• Commission and oversee protection needs analysis and information security concept

• Coordinate service design activities

Implementation of anti-money laundering requirements in accordance with AMLA/KYC for an international large bank in Munich

Services provided:

• Clarification of the assignment, definition of the work package structure for the AMLA/KYC implementation project
• AI-supported project planning using my own AI workflow for project management
• Creation of the project management plan
• Resource and capacity planning
• Development of collaboration structures between IT service provider and bank client
• Alignment of responsibilities (RACI matrix)
• Management of 5 project members (core team)
• Project control, project monitoring, project reporting
• Communication management
• Escalation management
• Stakeholder management (11 stakeholders)
• Permanent member of the steering committee
• Project representation internally and externally
• Project reporting, management of decision-making bodies
• Project volume: 506 person-days (development effort)
• Risk management
• Quality management
• Organization and running of workshops

Methods: PMI PMBOK, EVM, GWG, DORA, BAIT, KANBAN, AML, AMLR, AMLA, GWG, KYC

IT environment: JIRA, Confluence, Sharepoint, Kantata Kimble, AI LLM Copilot, ChatGPT, anti-money laundering systems (in-house developments and SMARAGD)

Goal: Select and introduce an AI operating system, build a structured knowledge base, and develop AI agents and skills to increase efficiency across the entire company

• Analyzed requirements and evaluated suitable AI operating systems based on the company’s specific needs
• Designed and built a central knowledge base as the foundation for AI-supported processes
• Developed and configured AI agents and skills for recurring business processes
• Used prompt engineering to generate precise, context-specific outputs from AI agents
• Personally coached the founders and employees on using AI independently and effectively
• Managed the overall project, including planning, prioritization, and progress tracking
• Documented the solutions used and created usage concepts for sustainable operation

Tools: Langdock, SharePoint, prompt engineering, AI agents, AI skills

• Agile project "PEPSi annual vacation planning MVP Lite" (digitalization project).
• Definition of state transitions for the JUP Lite functionality.
• Creation of user stories for login/logout and registration.
• Quality assurance of the business-side concept.
• Preliminary analysis for the transformation from the old PersPlan to DigiPEP.
• Tools used: Signavio, MS Office (Excel, Word, PowerPoint), Jira, Confluence, Mural, Miro, Conceptboard, MS Teams, Mattermost.