ADONIS Expert in Munich

• Analysis of the Riester subsidy GeVos for provider change 2.0 in the AZUR subsidy management system
• Representation of the GeVos in BPMN 2.0 with Draw.io and Adonis
• Analysis of the data sets exchanged with the life insurance policy administration system and migration to the msg data sets
• Design and mapping of the interfaces to the new msg.ZulagenVerwaltung for various Riester subsidy GeVos at data field level

• Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
• Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
• Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
• Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
• Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
• Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
• Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

Topics:

• Further development of the CRM system NKAM and technical separation of “direct” and “indirect” sales
• Redesign of the discount management area and outsourcing to another system.
• Designing numerous improvements on the wholesale side to reduce manual effort down to the level of user stories.

• Running team development measures to improve collaboration and resolve conflicts within the individual teams
• Capturing and optimizing processes, value streams and customer journeys
• Creating transparency in data and information flows
• Coaching emp...

• Corporate merger of TÜV Süd AutoPlus GmbH and TÜV Süd AutoPartner GmbH (ensuring the functionality of all production and billing processes within the scope of the merger)
• Creation of the test strategy to ensure the functional integrity of existing business processes after the merger
• Definition of test goals, test types and test phases (e.g., functional tests, integration tests, end-to-end tests, regression tests)
• Identification of critical business processes and derivation of appropriate test data and test cases
• Planning of the test environment and ensuring the availability of required test systems and test data
• Close collaboration with IT departments, business units and external service providers
• Execution of acceptance tests with the business units to ensure system stability before go-live.

Managing the harmonization and further development of an international CRM- and ERP-related system landscape across multiple product lines and markets (PMI)

• Analysis, design, and requirements management for harmonized end-to-end business processes and business logic (Customer Base & Lead to Order, Lead-to-Cash, Order-to-Cash, Billing, Accounting, Service)
• Integration of Salesforce with billing and accounting systems (JustOn, DATEV) including data model, interfaces, and billing logic together with implementation partner
• Designing a central IT operating model to improve IT project management and DevOps model between business stakeholders, E2E process owners, and IT.

• Insourcing a system-critical IT application to meet regulatory requirements in payment transactions
• Preparing project plans, cost estimates, and schedules for project phases
• Capturing and documenting processes
• Identifying critical paths in processes
• Preparing management documents and committee materials
• Methodology: Waterfall project management, risk and control assessments
• Tech & Tools: Project management software

• Conducted a comprehensive due diligence review for a potential acquisition of a Swiss manufacturing company as part of a pre-merger analysis
• Assessed production capacities and technical infrastructure
• Evaluated integration possibilities into existing business processes
• Performed risk assessment and developed recommendations for action
• Documented the findings and presented them to management

• Lecturer for the AI Manager in Insurance certification course

• Maintenance of a company-wide Oracle database that consolidates information from various internal databases, Active Directory, and other systems

• Data transfer via Oracle jobs between the monitoring database and other systems

• Data visualization and processing using APEX and Oracle Forms (with Forms being replaced by APEX)

• Gathering requirements from business units

• Designing the implementation

• Implementation at the database level and in APEX

• System maintenance

• Troubleshooting

Technologies: Oracle 12, Oracle 19, Oracle PL/SQL, Oracle APEX, SQL Developer

• I am a Digital Designer who believes that a solid experience strategy is based on business, innovation, creativity, and human-centered design, to drive perception, customer loyalty, increment appeal, adoption, and business results.

• I am passionate about leading creative concepts to launch, directing, and driving projects across complex and accessible digital ecosystems, making them scalable; building multidisciplinary teams able to solve design & business problems creating value through exceptional, unique, and beautiful experiences.

• My main skills are Product and Experience Direction, Optimization of digital processes, Design Ops, UX/UI/IxD, Design Systems, Experience Strategy, Team Leadership & Accessibility.

• Analysis, coordination, and modeling of business processes (BPMN 2.0) for the 'The New Retail' program in the areas of 'Invoicing', 'Tax', 'Customs', and 'Accounting'
• Tracking user stories and their impact on processes
• Contact person for preparing the tool migration from Symbio to Signavio for the areas mentioned
• Power user after the introduction of Signavio, contact person and coach for the other process modelers