Jürgen H.-Transformation & Program Lead Business & IT | SAP S/4HANA | AI | Change
Check rate
Experience
Consultant
NDA
GenAI – Chat & Voicebot
Setup of a GenAI solution with a knowledge base as well as chat and voicebots.
- Definition of use cases and chat/voicebot functionalities
- Project setup for cloud, knowledge base, LLMs and RAG
- AI guardrails, IAM concept
- Governance, Risk & Compliance (GRC)
Result:
Setup of an enterprise GenAI solution with knowledge base, chat/voicebots, IAM and governance.
Interim Transformation Manager
E.ON / SÜWAG
SAP S/4HANA | >100 MA
Transformation to S/4HANA with a focus on E2E processes, governance, IAM and change.
- Program, project and stakeholder management between management, steering committees, business units and IT
- Business analysis and E2E process design for Order-to-Cash, Procure-to-Pay, Record-to-Report ...
- Interface specification and integration of the IAM architecture
- Definition of the operating model, roles and responsibilities
- GRC and KPI-based reporting
Result:
Definition of the E2E process target vision and change concept for the transformation.
Interim Manager
E.ON
European ITSM Transformation & AI | >50 MA
Redesign of a European service desk with AI support.
- Redesign of incident, change request, release and rollout processes with AI support
- Reorganization of the ticket system and knowledge management
- Project and stakeholder management across countries and organizational units
- Business analysis and process design with SAP S/4HANA and ServiceNow, including interface definition
- Optimization of the operating model and IAM architecture with roles and permissions
- Quality assurance with Jira, Kanban, ticketing and SLAs
Result:
Project and change management for the redesign of the European service desk/ITSM model.
Marketing Manager
Boehringer Ingelheim
Next Best Action & AI | >100 MA
European Next Best Action/AI initiative to optimize sales.
- Management of project streams and stakeholders at global and local level, as well as external partners
- Governance & compliance, including data protection and works council requirements
- Business analysis, risk management, resource planning and budgeting
- E2E requirements including AI and implementation in ERP and CRM
- Further development of IAM and the authorization concept
- Change concept and stakeholder/conflict management
Result:
Demand & Solution Management for AI-supported sales optimization.
Consultant & Project Manager
Bomag
Global E-Commerce & SAP S/4HANA
Setup of a global e-commerce platform in the SAP environment.
- Management consulting on the digital setup, project scope and tendering
- SteerCo management including governance, compliance and reporting
- Hybrid project and change management including gap/risk management, resource planning and budgeting
- Business analysis and E2E Order-to-Cash process design with SAP, PIM, DAM and IAM plus interfaces
- Global setup of the e-commerce platform with three data centers and external partners
- Alignment of data protection requirements in accordance with GDPR and international regulations (USA, China)
Result:
Setup and management of the global e-commerce transformation project.
Consultant & Multi-Project Manager
E.ON
Business & IT Transformation
Several-year transformation focused on processes, systems, data, and compliance.
- Project, change, and stakeholder management, including external partners
- Optimization of the B2B electricity and gas business model
- Business analysis, E2E process management between marketing, sales, and IT, plus interface definition
- Introduction of Jira, Confluence, and Adobe Campaign, including customer journey optimization
- Development of a new IAM architecture with roles and permissions
- Data migration following an acquisition
- Data protection concept/GRC for a business unit
- Quality gates and project reporting
COO & CoFounder
Startup
Business & Go-to-Market
Delaware company setup, product development, and go-to-market.
Consultant
Siemens
Lead Management
Operational concept and process design based on ERP/CRM, including gap analysis.
Digital Brand Manager
IRIS worldwide
Website Master
International development, deployment, and rollout project, including management of a developer team in India.
Consultant
Pfalzwerke
Marketing & Sales Transformation
Repositioning, project setup and governance, E2E processes, ERP/CRM & IAM, as well as change management and the development of a new online team.
Process Manager
Consorsbank
Use cases and process design to optimize lead generation.
Project Manager
Wunderman / Land Rover
European Platform Program
Project/stakeholder management, process design, ERP/CRM integration, rollout and change. > 100 employees
Consultant
Allianz Trade
MarTec
Consulting and project management for the introduction of marketing automation.
Client Service Director / Unit Lead
DraftFCB
Toyota
Unit management for the Toyota Lead & Loyalty Program, with responsibility for P&L, team, budget and resources. Process, data and campaign management, including ERP/CRM and COBOL replacement.
Marketing & CRM Consultant
Various Companies
Business model, go-to-market, CRM, digital marketing and strategy consulting for companies and start-ups.
Interim Trade Marketing Manager
Yahoo Germany
European B2B repositioning following M&A and the launch of Behavioral Targeting in the DACH region.
Marketing & CRM Consultant
Diverse Companies
CRM, marketing and digital projects for clients including Österreichische Post, Schörghuber Holding and Audi Handelsorganisation.
Senior Concept Developer
Interone / BBDO
Strategy, CRM and digital projects for clients including MINI/BMW, Allianz, Deutsche Post and Novartis. Contributed to the MINI launch and the development of the CRM/lead management approach.
Concept Developer
Wunderman
CRM and digital projects, especially for Ford: development of the CRM program covering processes, organization, IT and training, as well as European coordination of ford.de with showrooms, a used car marketplace and dealer integration.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Automotive, Transportation, Professional Services, Banking and Finance, Energy, and Pharmaceutical.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Marketing, Project Management, Strategy, Information Technology, Sales, and Customer Service.
Summary
Senior Manager with 20+ years of experience at the intersection of business and IT. Focus on complex SAP S/4HANA, digital and AI transformations with responsibility for program management, E2E processes, business/IT alignment, governance, stakeholder management and change.
Many years of project experience in corporations and mid-sized companies, especially in energy, automotive, pharma/healthcare and financial services.
Skills
Transformation & Program Management
- Enterprise Transformation
- Program & Project Management
- Stakeholder & Steerco Management
- Business/It Alignment
- E2e Process Transformation
- Operating Models
Sap & Technology Transformation
- Sap S/4hana
- Brownfield/Bluefield
- Sap Activate
- Erp/Crm
- Mdg
- Iam
- Itsm
- Enterprise Integration
Ai, Governance & Change
- Genai Enablement
- Ai Use Cases
- Grc
- Gdpr
- Eu Ai Act
- Change & Adoption
Delivery & Project Management
- Sap Activate
- Agile (Scrum, Kanban)
- Hybrid
- Waterfall
Process & Experience Design
- Bpmn
- Process Analysis & Design
- Design Thinking
- Persona Development
- Customer Journey Mapping
Governance & Pmo
- Raid Management
- Grc
- Project Governance
- Kpi & Status Reporting
Change & Transformation
- Adkar
- Change Impact Analysis
- Change Readiness
Tools
- Jira
- Confluence
- Clarity
- Miro
- Visio
- Stages
- Power Bi
Languages
Education
LMU München
Magister Artium · Munich, Germany
Certifications & licenses
Everlast Academy
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Jürgen is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.
Jürgen speaks the following languages: German (Native).
Jürgen has at least 29 years of experience. During this time, Jürgen has worked in at least 15 different roles and for 18 different companies. The average length of individual experience is 2 years and 6 months. Note that Jürgen may not have shared all experience and actually has more experience.
Based on recent experience, Jürgen would be well-suited for roles such as: Consultant, Interim Transformation Manager, Interim Manager.
Jürgen's most recent position is Consultant at NDA.
In recent years, Jürgen has worked for NDA, E.ON / SÜWAG, E.ON, Boehringer Ingelheim, and Bomag.
Jürgen is most experienced in industries like Automotive, Transportation, and Professional Services. Jürgen also has some experience in Banking and Finance, Energy, and Pharmaceutical.
Jürgen is most experienced in business areas like Marketing, Project Management, and Strategy. Jürgen also has some experience in Information Technology, Sales, and Customer Service.
Jürgen has recently worked in industries like Energy, Utilities, and Pharmaceutical.
Jürgen has recently worked in business areas like Marketing, Product Development, and Sales.
Jürgen holds a Master from LMU München.
Jürgen has 1 certificate: Certified AI Manager.
Jürgen will be available full-time from October 2026.
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Calculated based on our freelancers’ daily rates as of 1 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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