Rainer V.-SAP Service Manager
Check rate
Experience
Interim Consultant & Business Coach (Focus: Leadership & Competence Development)
bfz
Using periods between projects to deepen leadership skills and Change Management methods.
Personnel and culture development: Supporting specialists and managers with professional reorientation and providing strategic coaching for successful self-presentation.
Empowerment & Performance Coaching: Conducting systemic personality assessments to identify performance bottlenecks and specifically develop strengths within teams.
Moderation & Training: Managing interdisciplinary workshop and seminar groups in both industrial-technical and commercial environments.
SAP Product Manager Authorization
Airbus Helicopters
- Vendor Performance Management: Operational management and quality control of external AMS service providers for SAP system maintenance.
- Release Governance: Responsibility for feature planning of the “Demand-to-Solution” pipeline in the SAP GRC area.
- Hands-on Intervention: Direct resolution of critical authorization conflicts and GRC release blockers to ensure operational continuity.
- Coordination with management and business departments
- Adjustments for specific requirements in various customer systems.
- Use of JIRA and ticketing systems.
Executive Coaching & Methodology Development
bfz gGmbH
- Strategic Personnel Development: Conducting management coaching sessions and seminars to improve methodological skills.
- Project Management Coaching: Advising on complex projects and providing methodological support during transformation phases.
- Communication Management: Conducting outplacement consulting and promoting employee motivation.
IT-Application Manager / Incident & Problem Management
Vibracoustic SE & Co. KG
- Leadership: Operational management of 25 internal and external employees in the SAP service environment.
- Multi-Provider Management: KPI-based management of external service providers for the Europe region.
- Governance & Risk: Conducting risk analyses for Change Boards in the S/4HANA environment to safeguard system security.
- Stabilization of a support organization after SAP S/4HANA Go-Live, including roles, responsibilities and service processes.
- Process management and governance of IT services with a focus on Incident, Change and Problem Management in accordance with ITIL.
- SLA/SLC management with monitoring, analysis and reporting via ServiceNow.
- Coordination with business departments, security officers and project managers in Change and Release Boards.
SAP Service Manager Application Management for SAP ERP ECC 6.0 for Germany and Benelux
Hitachi Energy Germany AG
- Offshore Management: Operational control of global nearshore and offshore service providers for ITIL support processes (SAP ECC 6.0).
- S/4HANA Transition: Leading critical data-cleansing activities as the operational basis for S/4HANA preparation.
- Compliance Assurance: Validating ITGC control effectiveness and monitoring SOX-Compliance in financial reporting.
- Responsibility for the structured handover of project results to regular operations, including knowledge transfer and operational approval.
- Regular service reporting
- Management of different stakeholder interests
- Escalation point for critical operational issues
- Monitoring ticketing in ITSM tools such as HP-Service-Desk and ServiceNow.
- Responsibility for authorization management (GRC).
ERP Service Manager after the S/4 HANA implementation for an automotive supplier
Bharat Forge Aluminiumtechnik GmbH
- AMO set-up & employee transition: Led the transfer of internal project employees from the build team into the newly established support structure immediately after the S/4HANA go-live.
- ITIL structuring: Established and stabilized service processes in metal processing; successfully transitioned support to India (offshore).
- Operational module responsibility: Managed support for the core modules PP, FI-CO, SD and WM.
Speaker for group seminars and individual coaching sessions
bfz gGmbH
- Project management
- Consulting and support for projects
- Coaching in a professional environment
- Outplacement consulting
SAP Project/Service Manager & ITIL Consultant
T-Systems International GmbH
- AMO modernisation: Strategic responsibility for the portfolio element “SAP-Application Management & Modernisation”.
- Complex large-scale transitions: Project management for transferring international major customers (Nokia-Siemens Networks, Siemens Gigaset) to SAP ongoing operations.
- Security focus: Management of migration projects in strict compliance with the EU-DSGVO and system security requirements for central systems.
- Consulting and presentation of the T-Systems SAP support portfolio, as well as the development of customer-specific service designs and calculations for SAP and non-SAP applications.
- Service and transition management for SAP ECC 6.0 according to ITIL and PMI standards.
- Service Manager for 2nd- and 3rd-level support for the SAP BI connection at Nokia-Siemens Networks, as well as Service and Transition Manager for SAP APO at Siemens Gigaset with offshore support from India.
- Project management for data masking and system security for new SAP central systems at Deutsche Telekom.
- Mergers and migration project at an aerospace company, including security and risk analyses.
- Technical design and implementation of enhancements in SAP PS, as well as management of internal and external developers.
- Optimization, design and rollout of ITIL service processes for incident, change and release management.
SAP Project Manager & Offshore Coordinator
CLASS Consulting
SAP Project Manager (PMI), Offshore Coordinator, and Service and Transition Manager.
Project Coordinator
CLASS Consulting
Project Coordinator for several development projects
SAP SD Consultant
CLASS Consulting
Optimization of sales processes and warehouse logistics for cosmetic manufacturers.
ABAP programming for forms and SD and FI reporting
Project Manager
LOCANIS
- Rollout projects
- Rollout and commissioning of batch tracking in logistics using a patented indoor navigation system for Warsteiner, Krombacher, Bitburger, Rheinfelsquellen, Kaindl and Kronospan
SAP Application Consultant SD/PS & ABAP Programming and Rollout Projects
Steeb
- Application consulting for the SAP SD and PS modules.
- Programming of enhancements in ABAP
Manager of Software and Graphical Support
Intergraph
- Many years of disciplinary leadership and responsibility for support management in the DACH region.
- Supervisor Response Center: Establishment of support structures using Clarify (ITSM).
- Technical Support Engineer for the DACH region.
Field Service Engineer
Computervision
Hardware maintenance for CAD systems
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Aerospace and Defense, Telecommunication, Education, Manufacturing, and Food and Beverage.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, Project Management, Product Development, Business Intelligence, and Strategy.
Summary
Results-oriented interim manager with over 20 years of expertise in managing highly complex SAP landscapes and strategically establishing IT service units. My industry focus is on metal processing and industrial manufacturing (Automotive), where I ensure the smooth transition from project phases to line operations (Build-to-Run). I specialize in the organizational separation of Build and Run responsibilities and the establishment of highly efficient Application Management Operations (AMO). With a strong hands-on mentality and excellent decision-making skills, I prepare organizations operationally for critical milestones, particularly with regard to planned S/4HANA Pilot Go-Lives. I act as a decisive escalation point in multi-provider management and guarantee operational excellence in international nearshore and offshore models.
Skills
It Methodology & Tools
- Itsm Platforms: Servicenow, Hp-Service-Desk, Clarify.
- Sap Expertise: Sap Erp Ecc 6.0, Sap Grc, Sap Ps, Abap (Basic Knowledge).
- Additional Sap Expertise: Sap S/4hana.
- Governance: Itgc Framework, Sox-Compliance, Eu Data Protection (Gdpr).
Soft Skills
- Strong Moderation Skills In Committees (Change & Release Boards).
- Analytical And Independent Working Style With A Focus On Proactive Solution Orientation.
- Strong Team Spirit And Experience Motivating Newly Formed Teams.
Languages
Education
Fachhochschule Deggendorf
Bachelor · Wirtschaftsinformatik (SAP Logistic) · Deggendorf, Germany
Focus on SAP Logistics
Fachhochschule München
Dipl.Ing (FH) · Feinwerktechnik · Munich, Germany
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Rainer is based in Kempten, Germany and can operate in on-site, hybrid, and remote work models.
Rainer speaks the following languages: German (Native), English (Advanced).
Rainer has at least 44 years of experience. During this time, Rainer has worked in at least 15 different roles and for 12 different companies. The average length of individual experience is 3 years and 11 months. Note that Rainer may not have shared all experience and actually has more experience.
Based on recent experience, Rainer would be well-suited for roles such as: Interim Consultant & Business Coach (Focus: Leadership & Competence Development), SAP Product Manager Authorization, Executive Coaching & Methodology Development.
Rainer's most recent position is Interim Consultant & Business Coach (Focus: Leadership & Competence Development) at bfz.
In recent years, Rainer has worked for bfz, Airbus Helicopters, bfz gGmbH, Vibracoustic SE & Co. KG, and Hitachi Energy Germany AG.
Rainer is most experienced in industries like Information Technology, Aerospace and Defense, and Telecommunication. Rainer also has some experience in Education, Manufacturing, and Food and Beverage.
Rainer is most experienced in business areas like Information Technology, Customer Service, and Project Management. Rainer also has some experience in Product Development, Business Intelligence, and Strategy.
Rainer has recently worked in industries like Energy, Education, and Automotive.
Rainer has recently worked in business areas like Information Technology, Project Management, and Customer Service.
Rainer holds a Master in Feinwerktechnik from Fachhochschule München and a Bachelor in Wirtschaftsinformatik (SAP Logistic) from Fachhochschule Deggendorf.
Rainer has 5 certificates. Among them, these include: EU-DSGVO (GDPR), ITGC, and ITIL.
Rainer is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 5 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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