Hüseyin Ucar-Senior System Administrator
Check rate
Experience
Senior System Administrator
Eigenbetrieb Bau, Vermögen und Informationstechnik Rhein-Neckar-Kreis
- First & second-level support according to ITIL via OTRS
- System and user administration (Active Directory, GPO, print servers)
- Windows 10 migration, Windows Server 2016–2019
- Vendor coordination, documentation, knowledge transfer
Senior System Administrator
Progroup AG
- First & second-level support via Ivanti / Landesk
- Active Directory, Exchange, Citrix, MDM (BlackBerry, iOS)
- SAP user support, printer management
Senior IT System Administrator / Project Support
Various clients: ITZBund, Deutsche Bahn, Bilfinger, Bechtle, Bürgschaftsbank, Athene Lebensversicherung, Helvetia Versicherung
- ITIL-based first & second-level support via ServiceNow, BMC Remedy, and ManageEngine
- System administration for Windows clients & servers, Citrix environments
- Migrations (Windows, Office, Outlook, Notes), rollouts, domain migrations
- Work in security-critical, regulated IT environments (government & finance)
Senior System Administrator / Second-Level Support
Various clients: BASF, Roche Diagnostics, Merck, Deutsche Post DHL, KfW Bank, First Data / TeleCash
- International second-level support via HP Service Manager, Unicenter Service Desk, and HP OpenView
- Active Directory, Exchange, VMware, Citrix, SCCM
- SAP R/3 user management, hardware & software rollouts
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Government and Administration, Banking and Finance, Information Technology, Chemical, Transportation, and Pharmaceutical.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, and Customer Service.
Summary
Freelance Senior IT System Administrator with over 15 years of project experience in complex enterprise IT environments. Extensive work with federal agencies, banks, insurance companies, chemical and pharmaceutical companies, as well as the public sector. Key areas of expertise include system administration, user and access management, migrations, and ITIL-based first and second-level support, with strong ITSM and ticketing system experience.
Skills
- Ticketing & Itsm Systems: Servicenow, Otrs, Ivanti / Landesk, Bmc Remedy, Manageengine Servicedesk Plus, Hp Service Manager, Hp Openview Service Desk, Unicenter Service Desk, Valuemation
- Systems & Platforms: Windows Client & Server (2003–2019), Active Directory, Gpo, Exchange, Citrix, Vmware
- Management & Tools: Sccm, Baramundi, Ivanti, Mdm, Print Servers, Network, Hardware
Languages
Education
BFW Heidelberg
Apprenticeship as an IT Systems Electronics Technician · IT Systems Electronics Technician · Heidelberg, Germany
Certifications & licenses
ITIL v3 Certification
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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