Rashmi (Mohan) Kondli-Senior IT Service & Release Management Professional
Check rate
Experience
Service Lifecycle Manager
Vodafone Group Services GmbH
Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.
Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.
Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.
Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).
Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.
Product: Secure Net - Classic, Converged & Home Wifi Protect
Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.
Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania
Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany
Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow
Configuration, Deployment & Release Management
Deutsche Bank
- Managed end-to-end environment setup, application onboarding, and platform readiness for vendor-developed applications across DAP and dWeb TEST and Production environments.
- Packaged, configured, and supported Java web applications and middleware components across WebLogic, Tomcat, JDK, certificates/keystores, and load balancer configurations.
- Drove deployment automation and release readiness by integrating applications into SQUARES, validating deployments, and ensuring successful sign-offs across SIT, UAT, LT, REF, and Production.
- Led release management and cross-functional coordination for major releases with DB, L1/L2 Support, Infrastructure, and Vendor teams, ensuring compliance with Release Calendar, CAB, ITIL, and implementation review standards.
- Provided operational governance and support through deployment troubleshooting, P1-P3 incident coordination, access remediation, Known Error and process documentation, and actionable guidance to vendor development teams.
- Acted as SPOC for application onboarding/offboarding, knowledge transitions, agile delivery ceremonies, release reporting, and SQUARES testing and improvement across SIT and Production
Project Description: Managed TEST and Production configuration for 50+ Java web applications under the PWCC Program, using automated packaging to ensure audit-compliant deployments. Supported pre- and post-deployment checks, resolved deployment issues in line with Deutsche Bank standards, and coordinated cross-functional reviews within Agile, ITIL, and Change Management frameworks.
Worked with / on: DAP, dWeb, Nexus, Service Now, Jira, Squares, Beyond Compare, Cygwin, Portecle, UCD, Confluence, Service Now
Deployment Operations
Deutsche Bank
- Managed TEST and Production deployments for 350+ critical applications, ensuring error-free execution through strong validation, process control, and adherence to ITIL and Change Management standards.
- Led major and critical release coordination, troubleshooting deployment failures, driving root-cause resolution, and guiding application teams on deployment improvements.
- Ensured 100% deployment compliance through resource planning, shift coordination for weekend and major releases, and effective stakeholder engagement for onboarding new applications into deployment operations.
- Supported operational governance through access remediation, deployment reporting, sDOD migrations, firewall and INCR-related activities, and maintenance of process and Known Error documentation.
Project Description: Supported deployments for 350+ critical and Platinum Deutsche Bank applications, including DSR, RMS, and GCT, across Unix, Windows, and automated portal-based environments. Also onboarded new applications into deployment services to enable stable and scalable release operations
Worked with / on: UNIX, Windows, BladeLogic, dWeb, DAP, ServerGrid, Urban Code Deploy (UCD), Perforce, Nexus, SVN, Service Now, Jenkins, Teamcity, ALM, GCM
Initial Learning Program
Tata Consultancy Services
- Built the application login feature according to the Role - Manager, Sales Representative, Customer
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, and Telecommunication.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Operations, Quality Assurance, and Product Development.
Summary
Senior IT Service & Release Management professional with 13+ years of experience across Telecommunications and Banking, specializing in service lifecycle management, release engineering, deployment, and production support. Proven track record in incident, change, and problem management, driving stable operations, high-quality releases, and seamless delivery across complex cross-functional international environments.
Languages
Education
KLE College of Engineering and Technology
B.E. · Telecommunications · Belagavi, India · 80.3%
Karnataka PU Board
HSE · Belagavi, India · 80.7%
Karnataka SSLC Board
SSE · Gokak, India · 93.4%
Certifications & licenses
ITIL V3 & V4
McKinsey Leadership Essentials
McKinsey
Scaled Agile - SAFe Practitioner (Version 5 & 6)
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
Similar Freelancers
Discover other experts with similar qualifications and experience
Jürgen Kasch
Vicenco Kenk
Christian Fritsch
Ralf Barthel
Alagi Mansaray
Christoph Neubert
Plamen Mirchev
Alf Kern
Luca Pacor
Frank Joraschkewitz
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Service Lifecycle Manager
Christian Fritsch
Ralf Barthel
Frank Joraschkewitz
Jürgen Kasch
Vicenco Kenk
Alwin Freelancer
Alagi Mansaray
Gerhard Kolar
Georg Danebrock
Luca Pacor
Nearby freelancers
Professionals working in or nearby Düsseldorf, Germany
Alwin Freelancer
Antje Baumann
Asen Kyuchukov
Cherif Sahraoui
Sergo Neuwert
Dirk Volkmann
Peter Sachs-Witzel
Marcus Wolf
Andreas Kürzinger
Henning Uiterwyk
Most recent projects
FRATCH works with many companies and recruitment agencies. Here you will find our recently posted projects and opportunities.
