Microsoft Windows Experts in Munich

• SAP S/4HANA upgrade from Release 2021 to 2025 and FI/CO transformation as part of a new TOM. Four streams and two SAP service providers; management during ongoing operations.

• Overall responsibility for time, quality and budget as well as cross-stream coordination of the four streams

• Coordination of process streams, business functions and SAP service providers

• Establishment and management of governance, planning, risks, dependencies, resources and escalations

• Provider management, regular management reporting, and preparation and execution of project and Steering Committee meetings

• Responsibility as Test Manager for test strategy, test planning, UAT, defect management and acceptance

• Result: Successful preparation for Go-live on 28.09.2026 during ongoing operations; quality and the planned absence of production interruptions ensured. Project governance established and positive feedback from management and stakeholders.

Temporary employment

• System black-box integration tests (BBIT, IVVQ): Execution of regression, release, confirmation and conformity tests for safety-critical braking control units in the railway industry
• Software Test Application & Integration: Runtime configuration of software components and libraries, validation of interfaces, configuration dependencies and component interactions
• Test Automation (FEAT Framework): Co-development and further development of an automated test framework for test execution, reporting and result analysis
• Functional Safety (SiL4, FuSi): Ensuring compliance with safety requirements, traceability and coverage as well as conformity with EN50126/28/29
• Test Automation for Communication Components: Configuration and validation of fieldbus (CAN) and Ethernet-based TCMS data communication interfaces (TRDP and CIP)
• Requirements Analysis & Shift-Left (PTC Windchill ALM): Analysis of software and system artifacts to identify gaps, ambiguities and redundancies early in the SDLC
• Test Design & Test Case Development: Derivation of test conditions and coverage strategies and implementation of data-driven test cases (DDT) including reusable test data fixtures
• CI/CD & Automation (Python, PowerShell, Jenkins, SVN): Automation of build, test and HIL deployment processes as well as integration into CI/CD pipelines
• Test Data & Configuration Management (XML): Maintenance and adjustment of XML test vectors and system configurations with automated integration into test environments
• Non-Functional Testing: Execution of performance and load tests to assess stability and system behavior
• Agile Development & Defect Management (JIRA, Confluence): Work in Scrum teams, test coordination, review of test artifacts as well as defect tracking and root-cause analysis
• Error Analysis & Debugging (CANoe, CANalyzer): Analysis of errors and message flows across multiple system levels (application to bus)
• Model-Based Analysis (UML, Enterprise Architect): Specification of SUT/SOW and support for systematic test control
• Process & Test Documentation: Creation of integration and test documentation according to internal quality and certification requirements

• Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
• Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
• Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
• Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
• Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
• Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
• Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

• Project management for a simplification project to reduce effort for an IT transformation project
• Stakeholder management and preparation of decision documents for top management
• Scoping and PI planning across multiple delivery streams
• Planning requirements for the transformation project
• Creation of partner and customer journeys for the structured end-to-end capture of requirements
• Design of suitable tracking methods for project progress
• Coordination with IT service providers and transformation project committees

• Clarification of project objectives, scope and the target business vision for building the AI-based knowledge database.
• Derivation of the initial architecture and implementation strategy for the Zasterbot chatbot, including separation of the MVP and further development stages.
• Development of a target business vision for building a structured knowledge database and integrating a future chatbot.
• Derivation and prioritization of use cases for information retrieval and provision by the chatbot.
• Modeling of data structures and flows for the effective organization of the knowledge database on the Base44 platform.
• Design and implementation of data models for storing and linking relevant information.
• Development of processes for extracting, analyzing and preparing raw data for the knowledge database.
• Ensuring data consistency and quality as the basis for the future chatbot.
• Planning the integration of Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) for precise and context-specific answers.
• Implementation of functions for analyzing and displaying data from the knowledge database.
• Use of the Base44 platform with JSON Schema-based entities and a flexible permission concept.
• Implementation of Deno functions for backend logic, event processing and connecting external APIs.
• Integration of OpenAI services for initial data analysis.

• Interim project management for the introduction of “o9 Demand Management” software
• Communication: Establishment of continuous stakeholder communication
• Project governance: Planning and meetings for/with key users, including preparation of input from the software development team
• Leadership: Leading and motivating key users
• Risk management: Identifying potential risks and developing mitigation strategies
• Monitoring and control: Tracking project performance, regularly reviewing progress reports and holding status meetings
• Documentation: Maintaining comprehensive project documentation, including training materials
• Conducting key-user information meetings
• Introduction of training meetings
• Introduction of a key-user community
• Software test management and documentation (Squash)
• Introduction of risk management, bug and issue tracking
• Technical acceptance of the software product

• Iterative test planning

• Provision of the test infrastructure

• Resource planning

• Test concept development

• Coordination of the test teams

• Defect management

• Release management

• Project planning

• Cohort planning

• Test planning

• Test execution

• Trial test planning

• Rollout

• Business analysis

• Requirements engineering

• Change management

• E2E test coordination

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Built Azure Kubernetes clusters (AKS) with network policies, security groups, and RBAC
• Terraform-based infrastructure as code for secure, reproducible deployments in the BMW Azure cloud
• Hardened CI/CD pipelines with Jenkins, SonarQube, Fortify SSC, and Contrast AST
• Integrated SAP BTP/Kyma and ServiceNow GRC

Oracle Project Management and Automation

As part of the project, the operation of an Oracle infrastructure was automated by developing and enhancing Puppet modules and migrating existing Bash scripts to a standardized configuration management solution.

The aim of the project was to standardize and automate administrative processes, improve the maintainability of the Oracle platform, and increase the efficiency and traceability of infrastructure management through the use of Infrastructure as Code.

• Analysis and migration of existing Bash shell scripts to a Puppet-based automation solution
• Development and enhancement of Puppet modules for Oracle environments
• Automation of installation, configuration and operational processes using Infrastructure as Code
• Standardization and optimization of configuration management for Oracle systems
• Creation and maintenance of technical and operational documentation
• Planning, coordination and professional support during project implementation
• Operation and automation of Oracle systems on x86-based Linux server platforms
• Testing and quality assurance of the developed Puppet modules
• Analysis and resolution of technical errors as part of the automation and migration
• Close coordination with specialist departments and infrastructure teams to implement automation requirements

Technologies used: Puppet 7/8, SLES 15, Oracle 19, Oracle Grid, SVN, Windows Server, Confluence, VS Code, Ruby, Bash, Pass

PROFILE Senior Oracle specialist, consultant and DBA with many years of experience in planning, architecture, installation, migration, operations, performance tuning and troubleshooting of large Oracle database environments. Focus on Oracle Database 19c and enterprise architectures with RAC, Active Data Guard, Golden Gate, Exadata, RMAN and CDB/PDB. Experience in heterogeneous enterprise environments on Linux, AIX, Solaris, HP-UX and Windows, as well as in cloud and migration projects. Over many years, worked as a technical consultant, DBA, architect and project manager for banks, insurers, energy providers, public institutions, industry, automotive and aviation. Combining technical Oracle expertise with operations concepts, migration, project planning, documentation and customer consulting.

ORACLE FOCUS AREAS

• Oracle Database 19c – installation, upgrade, patch/RU management, operations and troubleshooting
• Oracle Database 21c / 23ai / 26ai – knowledge of current Oracle release lines
• Oracle RAC, Active Data Guard, Data Guard, Oracle GoldenGate
• CDB / PDB, multitenant architectures and enterprise database operations
• Oracle Exadata and highly available database environments
• RMAN – backup, restore, recovery, migration and disaster recovery scenarios
• Data Pump (EXPDP / IMPDP), Transportable Tablespaces (TTS) and database-based migrations
• Performance analysis, SQL / PL/SQL, tuning, troubleshooting and capacity planning
• Oracle Enterprise Manager / monitoring and technical operational support
• Oracle Security: Wallet, TDE, Database Vault, VPD / RLS
• Oracle DWH / BI: OBIEE, ODI, OWB and Discoverer
• Oracle Applications / E-Business Suite and Oracle-based application environments

CURRENT PROJECTS

Scope Solutions AG, Basel / CH | 08/2023 – ongoing Oracle Project Management and DBA

• Installation, maintenance and regular upgrades of Oracle database systems with a focus on Oracle 19c.
• Patch and release management including OPatch and Release Updates; operations on RHEL 8.x, SLES 15.x and Windows.
• DBA support for customers in DACH and Europe and support of production, load test and other CDB/PDB environments.
• Technical operating processes and documentation via Confluence; support and service requests via My Oracle Support / Metalink.

Federal Employment Agency, Nuremberg | 04/2022 – 10/2023 Oracle Operations Support / DBA

• Operations and regular upgrades of Oracle-19c database systems on SLES 15.x.
• DBA for around 2,100 PDBs on RAC and Exadata in production, integration, load test and other environments.
• Configuration management via ARS Remedy; workflows and technical documentation via Jira and Confluence.
• Operations support and processing of service requests via My Oracle Support / Metalink.

Federal Statistical Office, Wiesbaden | 09/2021 – 03/2022 Oracle Operations and Architecture – 2022 Survey

• Merging data into a central Oracle-19c database system.
• Design of import/export procedures for the central data structure.
• KPI and performance architecture for analyses.
• Training employees in Oracle performance and DBA topics.

E.ON Digital Technology, Landshut / KKI | 03/2019 – 12/2021 Oracle Operations, Architecture and DBA

• Patch concepts, technical documentation, installation, database administration and operations of Oracle 12c/19c.
• AIX 7.x, LPAR administration including VIO server and software distribution with NIM.
• Performance monitoring and monitoring.
• Backup and restore with TSM / IBM Spectrum Protect and Oracle RMAN.
• Installation of Enterprise Manager 13c with WebLogic Server 12.1x; employee training.

KaPe Munich – various end customers in DACH / Europe | ongoing / various projects Oracle DBA, architecture, migration, DWH consulting and project management

• Many years of consulting and operational DBA work in various Oracle architectures.
• DWH/CRM platforms: planning, analysis, performance and tuning, as well as business analysis.
• RAC, Data Guard, Transportable Tablespaces, RMAN and Oracle 11g/12c in enterprise environments.
• Customer projects including Burda, Deka, E.ON, Otto Group and Augsburger Allgemeine.

AXA, Germany / Europe | 09/2018 – 02/2019 Oracle DB Operations and Migration – Cloud Architectures

• Planning, methodology and execution of Oracle database migrations to IBM Private Cloud / Spectrum and AWS Public Cloud.
• Creation of Oracle databases in the cloud with SLES and Terraform templates.
• Technical architecture work and cloud KPIs.

RWE / SÜWAG / Syna, Germany | 07/2016 – 09/2018 Oracle DB Migrations 11g/12c and Project Management

• Design, planning and execution of Oracle database migrations 11g → 12c with platform and architecture changes.
• Windows Server 2012/2016 and setup and migration of Enterprise Manager/WebLogic-based monitoring environments.
• Use of Data Guard, TTS, EXPDP/IMPDP and RMAN based on analysis of application requirements.
• Performance and tuning for Oracle 11g/12c.

MTU Aero Engines, Munich | 01/2016 – 03/2017 Oracle DBA / Requirements Engineer

• Operations and development of Oracle 11g/12c databases and application workflows.
• Interfaces to SAP via BAPI.
• Design and management of APPS modules with Visual Basic / Visual Studio and PL/SQL; version control with SVN.

UBIS (HVB), Munich | 04/2012 – 08/2015 Oracle Operations, Architecture, DBA and Project Management

• Oracle-based operations and migration of MUREX and Sophis trading platforms.
• Oracle Security, Wallet, Tablespaces, RAC, Data Guard, Database Vault, GoldenGate and DWH.
• Project management for Oracle DWH migrations and release changes from 10g to 11gR2.
• Migration OWB 11gR2 → ODI 12c and introduction of Oracle Database 12c.
• Platforms: Red Hat, AIX and Solaris.

WWK Deutschland a.G., Munich | 09/2010 – 03/2012 Oracle DB and HP-UX → Linux Migration

• Architecture, planning, operations concept and migration of 104 databases from an HP-UX cluster to Red Hat Linux.
• Single Instance with Veritas Cluster and 2-node RAC 11.2.0.2; four Data Guard databases.
• Project management for OWB/DWH migrations (>1 TB), including tuning, PL/SQL, mappings and metadata.

Allianz Deutschland, ACAS Stuttgart | 03/2010 – 09/2010 Technical DWH Project Manager

• DWH project for processing European ETL data sources.
• Business analysis and requirements management for automated loading processes.
• OWB, PL/SQL, SQL*Loader, Oracle Advanced Security / TDE, Oracle BI and Database Vault.

NETMA, Munich-Taufkirchen | 08/2007 – 02/2010 Oracle Specialist and DBA for Oracle Applications 11i

• Operations of Oracle 9i/10g and Oracle Applications 11.5.10.
• Design and development of APPS modules with PL/SQL and SVN.
• Oracle RAC, Enterprise Manager, Oracle Application Server and migration tests.
• Platforms: AIX, SLES, Windows and HP-UX.

BT Germany, Munich | 11/2007 – 04/2008 Oracle DB Migration

• Migration from Oracle 8i to 10gR2 in a Solaris cluster environment.
• Preparing offers, project planning and process planning.

Itellium (KQ), Nuremberg | 02/2007 – 08/2007 Oracle DWH Specialist

• Design and analysis of a DWH focusing on master data and logistics.
• Oracle Designer, OWB, Oracle Database, ETL, PL/SQL and External Tables; data volumes up to approx. 5 TB.

Oracle Deutschland GmbH, Munich | 10/2006 – 02/2007 and further assignments Oracle Specialist / Consultant – Data Migration and DWH

• Consulting for customers such as Volkswagen, GE Money Bank, WeKa, KSB, Swisscom and British Telecom.
• Migration Discoverer EUL4 → EUL5i, database optimization, Data Guard and web/database analysis.
• Performance and tuning on Solaris and Linux.

HaSpa, Hamburg | 07/2006 – 10/2006 Oracle Specialist / Consultant – Data Migration and DWH

• Setup of an Oracle-10gR2 environment for banking applications.
• Data transfer from DB2 / OS390, architecture, sizing, tuning and performance.
• Data preparation and integration with OWB.

AUDI, Ingolstadt | 02/2005 – 06/2006 Oracle Consultant and DBA

• Operations, installation and maintenance of Oracle 9i/10g and IAS 10g.
• RMAN, Oracle RLS, Oracle HTMLDB, Veritas Cluster, Solaris and AIX / HACMP.
• Database cloning and migration 9i → 10g; approx. 200 systems up to 4.5 TB.

Photocolor, Kreuzlingen / CH | 11/2003 – 01/2005 Project Manager / Oracle

• Implementation, configuration, technical support and acceptance of an Oracle ERP/CRM solution.
• Oracle Applications, Oracle 9i, Solaris, HP-UX, OWB and Mercury TestDirector.
• Project scope approx. 2 TB; reporting to management.

ZPD NRW, Duisburg | 05/2003 – 10/2003 Oracle Consultant

• Consulting, PL/SQL training and project planning for a nationwide Oracle Forms integration.
• Oracle on HP Superdome / HP-UX; data volume 1.2 → 2.5 TB, sizing up to 5 TB.

Messe München GmbH | 11/2002 – 05/2003 Project Manager / Oracle

• MIS/DWH solution with OWB, Discoverer, Oracle 11i / 9i and RAC.
• Architecture, design, integration, troubleshooting and consulting for data volumes of 1.5–2 TB.

Aria SA Integration, Geneva / CH | 09/2002 – 11/2002 Oracle DBA and Consultant

• Oracle 8.1.7.4 / 9i; merging the Stuttgart and Geneva databases via replication.

• Support for the reorganization process of the GMP QA system
• Review, adaptation and restructuring of the PQR process and documentation
• Review, adaptation and restructuring of the GMP warehousing process and documentation
• Support / consulting on GMP processes (deviations / complaints / others)
• Review, adaptation and restructuring of GMP and GDP interfaces / processes

• Cisco SDA LAN network
• Transition and Transformation

• Design update for quotation software (Delphi) for Generali insurance agents
• Expansion of form functionality with dynamic form generation in 4 languages