Microsoft Windows Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Temporary employment

• System black-box integration tests (BBIT, IVVQ): Execution of regression, release, acceptance, and compliance tests for safety-critical brake control units in the rail industry
• Software test application & integration: Runtime configuration of software components and libraries, validation of interfaces, configuration dependencies, and component interactions
• Test automation (FEAT framework): Co-development and further development of an automated test framework for test execution, reporting, and result analysis
• Functional safety (SiL4, FuSi): Ensuring compliance with safety requirements, traceability and coverage, as well as standards compliance according to EN50126/28/29
• Test automation for communication components: Configuration and validation of fieldbus (CAN) and Ethernet-based TCMS data communication interfaces (TRDP and CIP)
• Requirements analysis & shift-left (PTC Windchill ALM): Analysis of software and system artifacts to identify gaps, ambiguities, and redundancies early in the SDLC
• Test design & test case development: Derivation of test conditions, coverage strategies, and implementation of data-driven test cases (DDT), including reusable test data fixtures
• CI/CD & automation (Python, PowerShell, Jenkins, SVN): Automation of build, test, and HIL deployment processes as well as integration into CI/CD pipelines
• Test data & configuration management (XML): Maintenance and adaptation of XML test vectors and system configurations with automated integration into test environments
• Non-functional testing: Execution of performance and load tests to assess stability and system behavior
• Agile development & defect management (JIRA, Confluence): Participation in Scrum teams, test coordination, review of test artifacts, as well as defect tracking and root-cause analysis
• Error analysis & debugging (CANoe, CANalyzer): Analysis of errors and message flows across multiple system layers (application to bus)
• Model-based analysis (UML, Enterprise Architect): Specification of SUT/SOW and support for systematic test control
• Process & test documentation: Creation of integration and test documentation according to internal quality and certification requirements

• Interim project management for the “o9 demand management” software introduction
• Communication: building continuous stakeholder communication
• Project governance: planning and meetings for/with key users, including preparation of inputs from the software development team
• Leadership: leading and motivating key users
• Risk management: identifying potential risks and developing mitigation strategies
• Monitoring and control: tracking project performance, regular review of progress reports, status meetings
• Documentation: maintaining comprehensive project documentation, including training materials
• Running user information meetings
• Running training meetings
• Setting up the user community
• Software test control and documentation (Squash)
• Introducing risk management, bug and issue tracking
• Technical acceptance of the software product

• Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
• Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
• User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
• VDI support and monitoring with Citrix Director and Aruba Networking
• Endpoint management and policy administration via Ivanti
• Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
• Hardware rollouts for new employees incl. shipping across Germany
• Asset and license management as well as organization of site migrations

• Overall responsibility for the project lifecycle from scope definition to completion
• Close collaboration with platform teams, IT leaders, and external service providers
• Application of SAFe principles and structured sprint work
• Creation of a migration roadmap with clear milestones
• Monitoring of the lifecycle: onboarding, repository migration, replication of permissions, and system tests
• Visualization of the architecture with PlantUML and Gliffy as well as documentation in Confluence
• Regular status reports and running knowledge transfer sessions

• Set up Azure Kubernetes clusters (AKS) with network policies, security groups, and RBAC
• Developed Terraform-based infrastructure as code for secure, reproducible deployments in the BMW Azure cloud
• Hardened CI/CD pipelines using Jenkins, SonarQube, Fortify SSC, and Contrast AST
• Integrated SAP BTP/Kyma and ServiceNow GRC

• Installation, maintenance and regular upgrade of the DB systems with 19x
• Use of OPatch and RU 19.27 on RHEL 8x, SLES 15.x and Windows
• DBA for DACH and European customers in production and last test environments (e.g. Konrad Adenauer) as well as others in CDB
• Processes via Confluence
• Support in operations for customers SR via Metalink

Refinement of epics and user stories to achieve a higher degree of automation in CRM usage. Testing of new Discountsystem

• Adjusting, optimizing, configuring, and administering a multi-stage GitLab instance with over 250 users
• Building, adjusting, expanding, and optimizing infrastructure, configuration, and monitoring
• Providing services and handing them over to production
• System environment: DependencyTrack, GitLab, Grafana, Hedgedoc, Kubernetes, OAuth2 Proxy, Openstack, Prometheus, Syseleven

• Development of new simulator features and extension of existing modules using C++.

• GUI design and implementation with Qt for Windows, including redesigns to improve usability and workflow.

• Maintenance and expansion of existing codebase: refactoring, bug fixes, and modularization to support new capabilities.

• Version control using Git.

• Performance optimization of simulation to meet real-time constraints.

• Creating and maintaining documentation: technical comments, design docs, API references and user manuals.

• Led a redesign that improved operator workflow and reduced task completion time.

• Extended simulator architecture to support multiple new scenario types while preserving backward compatibility.

• Implemented refactoring and modularization that simplified maintenance and accelerated feature delivery.

• Technologies: C++03, Qt4.6, QMake, Git, V-Model, Windows

• Redesign of a legacy Windows app for vehicle diagnostics as an AWS cloud application
• Creating build pipelines and conducting code reviews using Kotlin, Spring Boot, Micronaut, Jenkins, and GitHub

• It is like a startup within REWE, where we have to build a new forecasting system on Google Cloud Platform from the scratch. Although, officially my role is called MLOps, my actual tasks also include development of data processing pipelines (data engineering) and data scientists tasks such as feature engineering and model trainings.
• GCP: Terraform (tofu), Vertex AI (Kubeflow), Cloud Run, IAM, Google Cloud Storage, BigQuery, Artifact Registry
• Data engineering: Snowflake as the main data warehouse, Terraform, DBT for data model implementations
• CI/CD: GitLab. We have built a CI/CD pipeline that automates deployments of new releases up to production environment

• Designed, developed, and configured scalable data applications aligned with business processes and technical requirements.
• Architected scalable, cost-effective data architectures leveraging Snowflake across AWS, Azure and GCP, integrating dbt for data transformation and modeling.
• Built and maintained robust ETL Data Pipelines, ensuring high data quality for seamless migration and cross-system integration.
• Demonstrated strong expertise in SQL & Python with extensive experience in data modeling, ETL/ELT pipeline development, and streaming data processing; proficient in Git-based version control, CI/CD practices, and testing frameworks, with solid knowledge of data quality, observability, cost optimization, security, and data governance principles.
• Led multiple data migration initiatives from SAP HANA to Snowflake using a modular dbt framework.
• Designed and maintained end-to-end data transformation workflows using dbt on Snowflake, implemented layered data models, optimized performance, and ensured high-quality data delivery for business intelligence and reporting.
• Managed development, QA, and production deployments through structured version control and release management using GitLab.
• Integrated and centralized data from multiple sources including relational databases, flat files, Excel, and large-scale systems into Snowflake.
• Applied strong expertise in Sales, Marketing, HR, and ERP data domains, developing and maintaining relevant KPIs and reporting solutions.
• Collaborated with cross-functional teams to deliver end-to-end data solutions on schedule through proactive issue resolution and effective coordination.
• Administered the Snowflake sandbox environment for Data Engineering division.
• Trained colleagues transitioning into data roles on Snowflake and provided technical guidance and mentorship to junior team members.

Task

• Further development of a new ERP system with Blazor
• Creation of e-invoices in the XRechnung and ZUGFeRD formats
• UI/UX design Client-server system
• Windows 11 Technology
• Microsoft .NET 9, Git, Azure DevOps, ASP.NET, MSSQL, Blazor Programming languages
• C#, MVVM Development tools
• Microsoft Visual Studio .NET 2022 Database
• MSSQL Industry
• Other