VMware Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• AI Integration (LLM & RAG): Design and build of an internal intelligent RAG system (Retrieval-Augmented Generation) based on LLMs, n8n, and vector data for the automated analysis of technical documents and error logs.
• Design & Implementation: Design of a robust RS-232/UART communication interface for an SBC-based embedded device to control medical shaker systems.
• Architecture & Protocol Design: Implementation of a highly maintainable software structure (OOP, SOLID) and definition of hardware-close, resilient communication protocols including multithreading and advanced error handling.
• Quality Assurance & DevOps: Test automation using xUnit, integration tests directly on the hardware target, and maintenance of technical documentation according to strict medical technology standards via Azure DevOps.

Label: C#, .NET, LLMs, RAG, n8n, RS-232, UART, Multithreading, async/await, xUnit, gRPC/protobuf, Blazor, MudBlazor, EF Core, Visual Studio 2026, Azure DevOps

• Overall responsibility for the project lifecycle from scope definition to completion
• Close collaboration with platform teams, IT leaders, and external service providers
• Application of SAFe principles and structured sprint work
• Creation of a migration roadmap with clear milestones
• Monitoring of the lifecycle: onboarding, repository migration, replication of permissions, and system tests
• Visualization of the architecture with PlantUML and Gliffy as well as documentation in Confluence
• Regular status reports and running knowledge transfer sessions

• Build and operate an end-to-end MLOps platform on Azure ML and Kubernetes (Kubeflow) for the automated deployment, monitoring, and scaling of forecasting models (including Temporal Fusion Transformer, Informer, Autoformer).
• Implement CI/CD pipelines in Azure DevOps for the full ML lifecycle – from resource provisioning (Terraform), data transformation (Hugging Face Datasets, Pandas, PyTorch, CUDA cluster) through training and evaluation to model registry and endpoint deployment.
• Integrate MLflow for experiment tracking, model versioning, performance monitoring, and automated registration in the Azure Model Registry.
• Develop and containerize PyTorch training jobs (Azure Notebook, Jupyter Notebooks) for price and time series forecasting (PFC models) with automatic rollout via Azure ML Endpoints and REST/gRPC interfaces, Docker containerization, secured with OAuth 2.0.
• Set up monitoring and alerting mechanisms (Prometheus, MLflow Metrics), log centralization, and cost monitoring.
• Automate infrastructure provisioning and model deployment using Terraform, Helm, and Azure CLI; connect to existing market data systems and event pipelines.
• Migrate existing workloads and databases (IONOS → Azure, MongoDB) with integration into central MLOps workflows and internal networks.
• Extend the platform with LLM-based tools (LangChain, LangServe) to integrate GPT-based analysis modules into existing Spring Boot services for market anomaly detection and automated reports.
• Analyze and architect a software solution to process large volumes of data efficiently (>3000 messages/sec.) (market data store).
• Spring Boot / Java 21 container development with RabbitMQ for distributing stock market data via MongoDB (Kubernetes) with fast storage of data in Redis RMaps, deduplication, forwarding messages to Read Model queues, and building Read Models for UI display in MongoDB.
• Integration of RESTHeart to create a REST API for MongoDB.
• Build an Angular frontend to simplify data queries and master data maintenance.
• Agentic coding with remote and local LLMs (Claude Sonnet, Ollama Qwen) and MCP servers.
• Develop Python scripts for transforming and cleaning incoming stock market data (Pandas, scikit-learn).

• Set up Azure Kubernetes clusters (AKS) with network policies, security groups, and RBAC
• Developed Terraform-based infrastructure as code for secure, reproducible deployments in the BMW Azure cloud
• Hardened CI/CD pipelines using Jenkins, SonarQube, Fortify SSC, and Contrast AST
• Integrated SAP BTP/Kyma and ServiceNow GRC

• It is like a startup within REWE, where we have to build a new forecasting system on Google Cloud Platform from the scratch. Although, officially my role is called MLOps, my actual tasks also include development of data processing pipelines (data engineering) and data scientists tasks such as feature engineering and model trainings.
• GCP: Terraform (tofu), Vertex AI (Kubeflow), Cloud Run, IAM, Google Cloud Storage, BigQuery, Artifact Registry
• Data engineering: Snowflake as the main data warehouse, Terraform, DBT for data model implementations
• CI/CD: GitLab. We have built a CI/CD pipeline that automates deployments of new releases up to production environment

AI-driven automation of purchasing on a printing company's website, including selecting delivery times, order options, ordering, payment, and uploading print data from the Lumiz Cloud.

• Collaboration with MB (Sindelfingen), NVIDIA (Santa Clara), MBRDI (Bangalore)
• Structure and signal modelling in Rhapsody
• Architectural decision records and requirement reviews
• Technologies: Confluence, Rhapsody, JIRA, DNG, Jama, Slack, GitLab, AWS CDW, Bazel, Docker, QNX

• Conducted a comprehensive due diligence review for a potential acquisition of a Swiss manufacturing company as part of a pre-merger analysis
• Assessed production capacities and technical infrastructure
• Evaluated integration possibilities into existing business processes
• Performed risk assessment and developed recommendations for action
• Documented the findings and presented them to management

• Cisco SDA LAN network
• Transition and transformation

• Designed and built from scratch the automation framework using Playwright, Typescript, JavaScript, Gherkin, Cucumber, BDD, Maven, IntelliJ IDEA
• Defined, developed and maintained test plans, test scripts, reports and other QA documentation in Confluence
• Created and maintained test data with SQL Server Management Studio, Toad and Faker.js
• Performed web services and API testing using Swagger Open API, SoapUI, JSON, HTML and XML
• Executed functional, smoke, regression, black box, GUI, cross-browser, UAT and E2E testing using CrossBrowserTesting and Safari Web Inspector
• Integrated and maintained automated scripts within sprints following Kanban, CI/CD, GitHub, Docker, Azure Pipelines, Agile, Scrum, Kafka and Kibana
• Raised and managed defects in Azure DevOps
• Conducted mobile testing with Robot Framework and Appium

• Project support for VMware/Active Directory
• Operational support for administration, process execution
• Creation and review of documentation
• Active Directory, Powershell, VMware VSphere 7, Confluence, Jira
• Windows Server 2016/2019/2022/2025 GUI/Core
• Concept and rollout of Windows Update Services (approx. 500 client/server systems) and takeover of a central WSUS gateway company-wide
• Takeover and redesign KMS/RDS systems company-wide

• Chief Information Officer with more than two decades of international leadership experience in publicly traded and regulated industrial environments.

• Responsible for the structural realignment of complex, long-standing IT organizations to bring transparency, control, and financial stability.

• Leading global IT organizations with budgets up to €120 million and up to 320 employees.

• Developing and rolling out centrally managed operating models, setting up transparent financial and governance structures, and consistently delivering business-critical platform initiatives (e.g., SAP S/4HANA).

• Focused on restoring decision-making, prioritization, and execution power during transformation phases under increased organizational pressure.

• Leveraging technology as a strategic tool to increase efficiency, stabilize operations, and support sustainable business development.

• Global IT Transformation & Operating Models

• SAP S/4HANA & Platform Harmonization

• Digital Manufacturing & Industry 4.0

• Governance, Compliance & Cyber Resilience

• International Organizational Leadership

• Sourcing & Location Strategies

• Overall responsibility for strategy, governance, budget, and operations of the global IT function with an annual budget of approximately €45 million and an international team of about 95 employees across all locations.

• Direct reporting line to the executive management and close strategic coordination with the CFO and COO.

• Realigned a historically decentralized IT landscape of 28 legally independent entities and separate budget and control logics into a centrally managed, internationally standardized operating model.

• Introduced transparent governance, reporting, and financial structures with clear separation and active management of CapEx and OpEx budgets at the corporate level.

• Established group-wide IT financial and performance management with clear investment prioritization, transparent CapEx/OpEx structure, and active portfolio governance to sustainably enhance decision-making at the executive level.

• By consistently centralizing, standardizing, and harmonizing platforms (including global rollout of SAP S/4HANA), structural complexity was significantly reduced.

• IT cost base was sustainably cut by about 15% while significantly improving performance and service levels and increasing transparency and control for executive management and leadership.

• At the same time, strategically expanded the production IT architecture in the context of Industry 4.0 by integrating MES and IoT systems in OEM-related, safety-critical production environments and building audit-ready governance and security structures while meeting regulatory requirements (e.g., automotive standards, TISAX-like frameworks, global compliance rules).

• Maintained strict focus on strategically relevant initiatives by clearing parallel projects, reducing redundant structures, and establishing clear responsibilities to noticeably increase speed, commitment, and execution power in the organization.

• High international presence with operational responsibility at production sites and an active role as a strategic sparring partner to the executive management.

• Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
• Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
• Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
• Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.