Linux Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Temporary employment

• System black-box integration tests (BBIT, IVVQ): Execution of regression, release, acceptance, and compliance tests for safety-critical brake control units in the rail industry
• Software test application & integration: Runtime configuration of software components and libraries, validation of interfaces, configuration dependencies, and component interactions
• Test automation (FEAT framework): Co-development and further development of an automated test framework for test execution, reporting, and result analysis
• Functional safety (SiL4, FuSi): Ensuring compliance with safety requirements, traceability and coverage, as well as standards compliance according to EN50126/28/29
• Test automation for communication components: Configuration and validation of fieldbus (CAN) and Ethernet-based TCMS data communication interfaces (TRDP and CIP)
• Requirements analysis & shift-left (PTC Windchill ALM): Analysis of software and system artifacts to identify gaps, ambiguities, and redundancies early in the SDLC
• Test design & test case development: Derivation of test conditions, coverage strategies, and implementation of data-driven test cases (DDT), including reusable test data fixtures
• CI/CD & automation (Python, PowerShell, Jenkins, SVN): Automation of build, test, and HIL deployment processes as well as integration into CI/CD pipelines
• Test data & configuration management (XML): Maintenance and adaptation of XML test vectors and system configurations with automated integration into test environments
• Non-functional testing: Execution of performance and load tests to assess stability and system behavior
• Agile development & defect management (JIRA, Confluence): Participation in Scrum teams, test coordination, review of test artifacts, as well as defect tracking and root-cause analysis
• Error analysis & debugging (CANoe, CANalyzer): Analysis of errors and message flows across multiple system layers (application to bus)
• Model-based analysis (UML, Enterprise Architect): Specification of SUT/SOW and support for systematic test control
• Process & test documentation: Creation of integration and test documentation according to internal quality and certification requirements

Testing and verification of high-voltage systems

• Performed integration and system tests for control units in PHEV/EV vehicles using ECU-TEST (TraceTronic), Vector CANoe, CANalyzer, ETAS INCA, Tornado, E-Sys, and EDIABAS.
• Analyzed the interaction of high-voltage control units (including CCU, BMU, inverter, IPB, and IPF) and carried out software updates and flash processes to verify new software versions.
• Worked closely with software, system, and integration teams in an agile development environment to analyze issues and verify new software versions.

• Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
• Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
• User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
• VDI support and monitoring with Citrix Director and Aruba Networking
• Endpoint management and policy administration via Ivanti
• Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
• Hardware rollouts for new employees incl. shipping across Germany
• Asset and license management as well as organization of site migrations

• Overall responsibility for the project lifecycle from scope definition to completion
• Close collaboration with platform teams, IT leaders, and external service providers
• Application of SAFe principles and structured sprint work
• Creation of a migration roadmap with clear milestones
• Monitoring of the lifecycle: onboarding, repository migration, replication of permissions, and system tests
• Visualization of the architecture with PlantUML and Gliffy as well as documentation in Confluence
• Regular status reports and running knowledge transfer sessions

• Managed end-to-end product development, overseeing the successful delivery of technical solutions.
• Led and mentored a team of highly specialised technical professionals, fostering a culture of collaboration and innovation.
• Oversaw the hiring process to build a talented and dedicated team.
• Built a scalable and robust backend microservices system from scratch, designing and extending it to meet evolving business needs.
• Ensured the system's high availability with a 99.99% up time, implementing resilient architecture and monitoring mechanisms.
• Developed and implemented technical strategies, aligning them with business goals and objectives.

Leading the end-to-end development of Edge AI-powered smart glasses for visually impaired individuals, aligning product vision with user needs and managing a cross-functional team of data scientists, Android developers, AWS engineers, and hardware specialists.

• Defined product roadmap for Edge AI smart glasses and MVP features through user research, stakeholder interviews, and competitive analysis, ensuring accessibility and real-world usability.
• Developed and validated a PoC for AI-driven cancer cell identification in PET/CT scans, collaborating with medical experts to optimize diagnostic accuracy and clinical relevance.
• Built and scaled a multidisciplinary team of 75+ engineers, interns, and designers across Germany and India, driving cross-border collaboration and iterative prototyping.
• Established strategic partnerships with NGOs, healthcare providers, and advocacy groups to embed inclusivity and patient feedback into product design.
• Drove hands-on hardware-software integration using Raspberry Pi and Jetson Nano of AI models. Initiated and nurtured relationships with suppliers, manufacturers, and ecosystem players to build scalable go-to-market plans.
• Owned critical product decisions, from prototype development to funding strategy, applying a data-informed and impact-driven mindset.
• Fostered a learning-focused culture by facilitating brainstorming sessions and continuous feedback loops between engineering and product.

Achievements:

• Public speaker: Auto.Ai 2025 (Berlin), Wearable technologies 2025 (Munich and Bangalore), MEDICA 2024 (Dusseldorf)
• WMF, Bologna, Italy (June 2024): Only AI startup to be selected from Germany as EBV hero to represent sprhava on global platform
• Medica, Germany (2024): Delivered a speech on AI smart glasses in world's largest Healthcare event.
• Wearable Technologies, Bengaluru, India (Dec 2024): I was a speaker presenting sprhava and its product.
• Venturise Global Challenge (GIM 2025, Bengaluru Palace, Karnataka): sprhava was selected as one of the 16 top startups (ESDM) to present on this global platform
• Wearable Technologies Conference 2025 EUROPE, Munich, Germany (May 2025): Delivered a talk on Edge AI at the Europe's biggest wearable tech event.
• InsurNext Köln, Germany (2025): sprhava was honoured with a booth from Cologne administration.

• Set up Azure Kubernetes clusters (AKS) with network policies, security groups, and RBAC
• Developed Terraform-based infrastructure as code for secure, reproducible deployments in the BMW Azure cloud
• Hardened CI/CD pipelines using Jenkins, SonarQube, Fortify SSC, and Contrast AST
• Integrated SAP BTP/Kyma and ServiceNow GRC

• Installation, maintenance and regular upgrade of the DB systems with 19x
• Use of OPatch and RU 19.27 on RHEL 8x, SLES 15.x and Windows
• DBA for DACH and European customers in production and last test environments (e.g. Konrad Adenauer) as well as others in CDB
• Processes via Confluence
• Support in operations for customers SR via Metalink

• Development and maintenance of IT architectures with embedded Linux systems.
• Designing, implementing, and optimizing backend applications and script-based solutions.
• Analyzing and resolving issues, including troubleshooting and user support.
• Developing and implementing security concepts for cloud solutions.
• Administering networks (DHCP, DNS, NTP, VPN).
• Technologies: Linux, PowerShell, Bash, Python, Ansible, Kubernetes, GitLab CI.
• Methods: Kanban.

Refinement of epics and user stories to achieve a higher degree of automation in CRM usage. Testing of new Discountsystem

• Adjusting, optimizing, configuring, and administering a multi-stage GitLab instance with over 250 users
• Building, adjusting, expanding, and optimizing infrastructure, configuration, and monitoring
• Providing services and handing them over to production
• System environment: DependencyTrack, GitLab, Grafana, Hedgedoc, Kubernetes, OAuth2 Proxy, Openstack, Prometheus, Syseleven

• Development of new simulator features and extension of existing modules using C++.

• GUI design and implementation with Qt for Windows, including redesigns to improve usability and workflow.

• Maintenance and expansion of existing codebase: refactoring, bug fixes, and modularization to support new capabilities.

• Version control using Git.

• Performance optimization of simulation to meet real-time constraints.

• Creating and maintaining documentation: technical comments, design docs, API references and user manuals.

• Led a redesign that improved operator workflow and reduced task completion time.

• Extended simulator architecture to support multiple new scenario types while preserving backward compatibility.

• Implemented refactoring and modularization that simplified maintenance and accelerated feature delivery.

• Technologies: C++03, Qt4.6, QMake, Git, V-Model, Windows

• Development of high-performance ad distribution via auction
• Holistic (multi-campaign & multi-channel) advertisement placement optimization
• Algorithmic optimization for NP-Hard/NP-e
• Multiple Knapsack Problem with constraints
• Online estimation of parameters in stochastic environments

Tools: Python, R, Kotlin, MILP/SAT/CP Solvers, Pytorch, Pandas, Docker